Reviews
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raymond c.
Fantastic! Just as described
Bob Allred
Have only had the bike a week so not much to report yet, but take note - if you are looking at Indigo - the bike is NOT indigo. I would call it more charcoal with a hint of green. I brought this to Support via email and they basically blew me off blaming color variations. Anyone knows how paint is mixed, it's a pretty simple process. Based on the condescending responses I've received, I would hesitate to purchase from Ride1Up again. Compare the color of my bike to the color to the color they show on the website.
Marck E.
Bought this for my wife and she loves it. Easy to maneuver and easy to stow away in the back of our suv. Range is excellent and plenty of power to boot. Tires are a bit noisy for her since she's 99.9% on paved trail and streets. But we're taking this to Sedona and the tires on there should be just fine. Would have liked to see the reflective tires on the Portola. Highly recommended for anyone looking for an affordable folding, step-through ebike. I would definitely buy from Ride1up again.
Marck E.
Bought this for my wife and she loves it. Easy to maneuver and easy to stow away in the back of our suv. Range is excellent and plenty of power to boot. Tires are a bit noisy for her since she's 99.9% on paved trail and streets. But we're taking this to Sedona and the tires on there should be just fine. Would have liked to see the reflective tires on the Portola. Highly recommended for anyone looking for an affordable folding, step-through ebike. I would definitely buy from Ride1up again.
Yvon Dufresne
Bought two Portola in fall of 2024 and been using them since. Great quality, a bit heavy, but manageable without the battery. So much tork with those motors! No hill is too steep, I use it with level 1 or 2 assist and 3 or 4 in the hills. Rarely with level 5. It goes too fast! The combination of 8 speed and 5 level of e-assist gives you flexibility for any terrain. Front suspension is great. I should have added the seat suspension, as I did for my wife. Overall great bike, solid, strong, cheap for what you get. Two bikes fit in my camper garage side by side without folding. The throttle is used for start, or to give a kick when needed. I choose the big battery and I recharge it twice a year. Detailer is good and precise. Comes fully adjusted out of the box. Easy to assemble. 5'-9" and the seat is at maximum height. Handles are at fixed height.
Yvon Dufresne
Bought two Portola in fall of 2024 and been using them since. Great quality, a bit heavy, but manageable without the battery. So much tork with those motors! No hill is too steep, I use it with level 1 or 2 assist and 3 or 4 in the hills. Rarely with level 5. It goes too fast! The combination of 8 speed and 5 level of e-assist gives you flexibility for any terrain. Front suspension is great. I should have added the seat suspension, as I did for my wife. Overall great bike, solid, strong, cheap for what you get. Two bikes fit in my camper garage side by side without folding. The throttle is used for start, or to give a kick when needed. I choose the big battery and I recharge it twice a year. Detailer is good and precise. Comes fully adjusted out of the box. Easy to assemble. 5'-9" and the seat is at maximum height. Handles are at fixed height.
Anthony
I like the Ebike . But it's heavy which makes it hard to fold. To make the bike lite I have to take out the Battery. I will need more time to test out the Ebike. I will let know.
Anonymous
Choosing this as my first e-bike was the best decision ever! It has completely transformed my riding experience and made biking so much easier, especially when grinding up steep hills where the extra boost is a lifesaver. Aside from the great performance, I absolutely love the turquoise color! It looks amazing in person and has already turned quite a few heads and earned me some great compliments!
Aluster Farmer
The most fun I have exercising! I am 64 5'6 and 239lbs, three years ago I weighed 405 lbs. I could have never imagined then that I would ever ride a bicycle again. A month ago I offered a neighbor a ride to drop off her Letric bike for service. It was my first time seeing a "full size" folding bike. It went easily into my midsize SUV. It sparked a thought, which triggered several weeks of research. The best option by far is the RIDE1UP Portola. The specifications, dozens of reviews, and a multitude of exemplary ratings, all informed my choice and decision to purchase. Assembly was straightforward, I did it alone. The Support Center is stellar; their responses are prompt and thorough. Robbie quickly answered all my questions and supplied links to additional documentation and videos. Kudos to Robbie for delivering a wonderful customer experience. Having not ridden a bike in over 20 years I was nervous and extremely cautious. After my third ride, I felt extremely comfortable. By muscle memory, I can shift gears, brake, accelerate, and ring the bell without looking or hesitation. When riding I now feel as though that my Portola is an extension of myself. I have yet to fold my Portola or place it into my vehicle. I am much too busy rediscovering the city. I have several bike trails that I plan to visit.
Aluster Farmer
The most fun I have exercising! I am 64 5'6 and 239lbs, three years ago I weighed 405 lbs. I could have never imagined then that I would ever ride a bicycle again. A month ago I offered a neighbor a ride to drop off her Letric bike for service. It was my first time seeing a "full size" folding bike. It went easily into my midsize SUV. It sparked a thought, which triggered several weeks of research. The best option by far is the RIDE1UP Portola. The specifications, dozens of reviews, and a multitude of exemplary ratings, all informed my choice and decision to purchase. Assembly was straightforward, I did it alone. The Support Center is stellar; their responses are prompt and thorough. Robbie quickly answered all my questions and supplied links to additional documentation and videos. Kudos to Robbie for delivering a wonderful customer experience. Having not ridden a bike in over 20 years I was nervous and extremely cautious. After my third ride, I felt extremely comfortable. By muscle memory, I can shift gears, brake, accelerate, and ring the bell without looking or hesitation. When riding I now feel as though that my Portola is an extension of myself. I have yet to fold my Portola or place it into my vehicle. I am much too busy rediscovering the city. I have several bike trails that I plan to visit.
Aluster Farmer
The most fun I have exercising! I am 64 5'6 and 239lbs, three years ago I weighed 405 lbs. I could have never imagined then that I would ever ride a bicycle again. A month ago I offered a neighbor a ride to drop off her Letric bike for service. It was my first time seeing a "full size" folding bike. It went easily into my midsize SUV. It sparked a thought, which triggered several weeks of research. The best option by far is the RIDE1UP Portola. The specifications, dozens of reviews, and a multitude of exemplary ratings, all informed my choice and decision to purchase. Assembly was straightforward, I did it alone. The Support Center is stellar; their responses are prompt and thorough. Robbie quickly answered all my questions and supplied links to additional documentation and videos. Kudos to Robbie for delivering a wonderful customer experience. Having not ridden a bike in over 20 years I was nervous and extremely cautious. After my third ride, I felt extremely comfortable. By muscle memory, I can shift gears, brake, accelerate, and ring the bell without looking or hesitation. When riding I now feel as though that my Portola is an extension of myself. I have yet to fold my Portola or place it into my vehicle. I am much too busy rediscovering the city. I have several bike trails that I plan to visit.
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Great bike ! Wife and I bought 2 Portolas and they’re perfect for road biking and leisure runs
I didn’t like the first ride, it was awful. Strange, terrible noises coming from the front, the suspension is clicking, gears aren’t switching, everything is crackling, just awful.
Hi Anton, we will email you to assist. Your review indicates that both the headset, the gears and maybe other items were not assembled correctly or need additional adjustments. The bike should not be making any strange noises. Please check your email, we are reaching out to you to resolve these issues.
thank you!
performs great
Beautiful design, but just not quite there. The throttle sucks and is basically on/off. All other bikes we’ve tried have progressive throttle control. The motor is exceptionally loud for a hub motor as well. There are quieter mid drives out there. My other brand e-bike was a virtually silent hub motor.
Now the mechanical stuff. For context, I’m a mechanically savvy self repairer on all my bikes. First off the derailer protection cage didn’t include the necessary screws to mount. So we didn’t put it on initially and one bump and that derailer was misaligned. Easy enough to bend back as the hanger didn’t crease, but annoying that I had to go to the hardware store to get my own screws. The front fork has play in the stanchions. Makes for a loose feeling and clicky front end. The handle bar lock safety button broke, so now there’s no extra safety.
On the plus side, Ride1up answers the phone when you call their customer service. I’m impressed with that. And like I said, it’s a pretty design. Tubing is done well, the accessory rear seat and front rack are brilliant. But the throttle is keeping us from comfortably letting friends with other e-bikes ride this one (we do weekend events where there are a lot of ebikes to get around.
The gear is not functioning properly as where it came off when get down to the end of the gear changing.
This indicates an issue that can be adjusted or resolved. Please contact our support team and we will assist you in getting your gearing dialed in! Thank you for sharing.
Fantastic! Just as described