Return and Pre-Order Policy
Pre-orders (If item is out of stock)
Pre-orders are charged in full at the time of ordering. The product will be listed “Out of Stock” with an estimated ship date.
The estimated shipping date may change based on the color or model you select. Shipping estimates may be changed and are not guarantees.
You can contact us via email at any time before your order is shipped for a refund.
Cancellations/refunds before shipping will be subject to a 3% payment processing charge which goes to the credit card companies (this is a charge we do not get back).
If an order is cancelled during or after it is processing for shipment, or returned to sender, it will be subject to a $400 fee. Anytime a bike is returned without being opened, tested, or inspected it will be subject to a $400 re-stocking fee.
VERIFY SHIPPING ADDRESS and delivery date. If the carrier cannot deliver the product to the address provided, you will be charged up to a $400 fee for the product to be resent or returned and restocked in our inventory. Ride1up will deduct the fee from any potential return.
There is a 30-day return policy on our electric bikes. Within 30 days, if you are not satisfied with the bike for any reason, please contact our support team, [email protected]. We will provide you the correct address for return, as long as the bike arrives back to us in the condition it was delivered to you in, you will receive 100% refund. We only charge a restocking fee for orders that are cancelled or shipments returned that were never opened. From your refund we will deduct the cost of cleaning and repairing any aspects of the bike that were damaged of left dirty by the buyer returning the bike. Buyer is responsible for the cost of return shipping. Buyer is also responsible for safely packaging and returning the bike to us. If you have damaged or failed to safely package the bike, we will deduct the damages from the refund. We suggest keeping the original packing material and box until you are sure the bike is the right fit for you. This way you will be able to safely repackage and re-secure the bike for return shipping.
Returns are only available for customers ordering in the United States within the contiguous 48 states.
Returns are not available on batteries or accessories.