Shipping Info

Shipping Cost

Shipping within the contiguous United States is FREE.

We CANNOT ship to P.O. boxes or overseas military addresses.

Shipping to Hawaii and Alaska is $400 per bike – Prodigy and Cafe Cruiser models are unavailable for direct shipment to HI/AK.

Shipping to Canada is $100 per bike. Sales to Canada are in USD and the importer may or may not face import duty charges depending on Canadian customs – we have experienced variable enforcement.

Shipping to Europe. Unfortunately, we are not able to ship our bikes directly to Europe. You can use a shipping forwarder like to reach your country.

Shipping Timeline.

The estimates shown below are under normal conditions. At times, specific hubs or destinations may experience delays.

Shipping Method and Tracking

We select the lowest rate ground shipping in the United States. We allow multiple shippers to compete against each other to offer the lowest shipping price. Therefor, we typically cycle between UPS and FedEx depending on who offers the lowest rate. Within 1 business day of receiving your order we will email you an ‘Order Complete’ email which contains your tracking information. Please use this number to track your shipment and have someone available during the delivery date to reduce the risk of package theft.

Shipping Savings

One of the reasons we are able to offer an unbeatable value compared to most competition is due to our shipping methodology.  We spend a bit more than most on packing our bikes as securely as possible into a box that is smaller than any eBike boxes you are likely to see (short of folding bikes). Our compact packing allows us to ship with domestic carriers under their oversize packing restrictions and other extra surcharges that other eBikes would otherwise face. This allows us to save considerably in our shipping costs as opposed to shipping LTL or with other freight services. Guess what? We pass those savings directly onto to you. No one wants more of their eBike budget going to the shipping companies, so we do everything possible to avoid that.