WHAT PEOPLE ARE SAYING
Kim
02:23 16 Jun 21
After considerable research, I purchased a step-through Core 5 and absolutely love it. It arrived when promised. It had some damage to the box by the carrier when delivered. The customer service team was stellar. They helped me determine if there was any damage (there was not), followed up with me and wanted to make sure I was happy with my purchase. I am!It is well made, is a fun and fantastic ride, and the pedal assist allows me to ride up hills without knee pain. It's easy to handle at 49 lbs. I'll be turning 60 this year and feel this is one of the absolutely best bicycle purchases I've ever made. I enjoy getting a great workout also. I highly recommend.
Ramesh J
13:42 12 Jun 21
After doing months of research I bought the Ride1up 700xr. It's been 2 months and I rode 150 miles on the bike. I am quite happy with my purchase and enjoying my electric bike rides.If you are value oriented like me and searching for good quality budget electric bikes then Ride1up bikes is your best choice. They also have a wonderful FB group.Word of caution to those who are not comfortable assembling or repairing ebikes by themselves. Make sure you find a local bike shop that is willing to service bikes bought online. It seems like some bike shops that sell other electric bikes don't touch any other brand electric bikes especially anything that you bought from online retaikers. The exception is probably REI bike shops. I have been to the one in Hingham, MA a few times and they provide wonderful service as usual.
Jacqueline Jackson
12:17 12 Jun 21
Our friend group has joined the ebike crazy! I purchased a 500 series, love it! Great price fast shipping! We had a shipping (phone holder) issue which was handled quickly by customer service. If you are interested in an ebike in this price point I feel you can’t go wrong with Ride 1 up! My husband tricked my bike out with a cute crate.
Wilson Robbin Edwin Ray
13:41 10 Jun 21
Great Ride 💯Question; how do I go about getting a new throttle? Mine broke off this morning..
BONNIE PAQUETTE
02:20 10 Jun 21
My bike arrived very fast and was packed really great! After watching the video it only took an hour to put the bike together. Love the look of the bike and the quality. Great buy for the price!
Randy Stull
23:33 08 Jun 21
I purchased the 500 18 months ago and it has been a beast from the mountains of Colorado the deserts of Arizona to the beaches of Florida . You cannot break this bike , brake pads, chain and tires are the only thing I’ve had to replace. 2500 miles and still going strong . Love it
Dan Lee
17:29 08 Jun 21
Overall experience from ordering to support was great. Took 7 days from order date to YYC. We've been enjoying our bikes here up north in Canada. Hope to enjoy more scenic rides soon! Ebikes really adds to the fun of riding hills with electric assist.
Eduardo Rodriguez
22:08 05 Jun 21
Bought a couple of Core 5 for my wife and self. Great entry level ebike!!! It is gorgeous and functional. And, customer service is the best!
Gary Joi Schommer
11:32 05 Jun 21
I love my new 500 Series Ride1Up Ebike! I can now enjoy biking more with my husband who has a road bike and enjoys going faster and longer. It is a perfect fit for us biking together. Hills don't bother me anymore and I can get as much or as little assist as I want. I love the throttle when needed. I did get a second battery so I can swap out on longer trips. We recently did a 72 mile trip and I was amazed how good I felt after. We are having so much fun!
Shawn Sipes
22:55 04 Jun 21
Love my Ride1up 500! I’ve had it for about 11 mo. now and no issues. I’ve been on 10-40 mile rides and have never run out of battery. I really like that it’s not as heavy as most other e bikes.
Eric Eichman
22:36 26 May 21
Bought the 700 series 6 months ago and have only 42 miles on it. Noticed the rear rim bent badly. I'm 180 lbs and only ride in town and Ride1up customer service wont stand by their 1 year warranty. Told me I rode with the tire pressure too low even though I inflated to their recommended pressure. Offered to sell me another rim for $400 plus shipping. Was going to buy another bike this summer for my wife but will tell everybody to stay away from Ride1up!!!!
Karen Fitzgerald
01:57 25 May 21
I live in VT - I stopped riding my bike a few years ago because I just dreaded the hills so much (I’m 55). A friend of mine bought a ride1up bike a few months ago and was telling me how much she enjoyed it! I had to have one! I got my beautiful 700 last week and I totally love it! Just passed 100 miles today (after 5 rides!). It is a GAME CHANGER!!! Nothing to fear now folks! I am exploring all of the dirt roads in my town and the surrounding towns and it is a BLAST! No regrets and the customer service is excellent! If you’re on the fence hop off - I feel like a kid again! 💚💚💚
James Harrison
20:48 24 May 21
I bought the Core 5 about 6 months ago and I really enjoy riding it. the bike is powerful yet smooth, sleek and nimble. The customer service have been on point also.
James Harrison
20:28 24 May 21
I bought the Core 5 about 6 months ago and I really enjoy riding it. the bike is powerful yet smooth, sleek and nimble. The customer service have been on point also.
Bob Donaldson
12:41 21 May 21
Bought a 700 in December and have loved it from the beginning! I live in the hills of Virginia and my bike hasn’t failed me. Even with all the hills and lots of throttle assist, I still get 35-40 miles off a charge. Bike handles well and has a great riding position. Have over 1200 miles ride every day. Just love it
Russell Blaschko
18:17 20 May 21
We love our two Series 500 ebikes. Great together time in the fresh air of the outdoors.
Todd Freer
18:05 20 May 21
We have had a great experience with our investment with Ride1UP and our 2 700's. The product has great features relative its competitors products, the order process was painless, communication between ordering and shipping date was spot on, and the assembly was relatively easy for a first time e-bike owner. I would confidently recommend Ride1UP to friends and family.
Theresa Reese Spriggs
13:32 18 May 21
They really have good customer service, I liked that they got back to me within 24hrs and I received my bike in 6days
travis balmelli
16:31 14 May 21
The website... SOLID. The process from order to delivery... super fast and easy. The condition of the bike/box on delivery... exceptional. Directions and tools are provided (you will need your own tire pump) and assembly was way easier than I expected. I ordered the Roaster V2 as a replacement for my E-bike I got at a local shop that was stolen because it was one of the least expensive bikes and the best looking that I could find. Now that I have rode it... I would have paid $200-$300 more and still felt like I got a rock in’ deal. Ughh I couldn’t stop smiling yesterday. I live downtown Seattle and this is by far the best way to get around town and this bike is sexy AF. SO GET YOU ONE!!
Travis Balmelli
16:24 14 May 21
The website... SOLID. The process from order to delivery... super fast and easy. The condition of the bike/box on delivery... exceptional. Directions and tools are provided (you will need your own tire pump) and assembly was way easier than I expected. I ordered the Roaster V2 as a replacement for my E-bike I got at a local shop that was stolen because it was one of the least expensive bikes and the best looking that I could find. Now that I have rode it... I would have paid $200-$300 more and still felt like I got a rock in’ deal. Ughh I couldn’t stop smiling yesterday. I live downtown Seattle and this is by far the best way to get around town and this bike is sexy AF. SO GET YOU ONE!!
Vann Friesen
22:57 12 May 21
I bought 2 Core 5 bikes. They arrived quickly. The assembly is not difficult but directions and online videos could be a bit more comprehensive. It took a few tries to get the forks and head tube assembly together. The ball bearing rings that fit into the head tube flex and dropped a half a dozen bearings. I reached out to customer service and they're sending me new bearing rings. They also let me know they are upgrading this part in the future, which may eliminate the problem I ran into. All in all the bikes are great and we're looking forward to using them this summer.
James O'Hare
15:22 11 May 21
Two items of concern. Not sure how, but my perception upon placing the order that this was a US company (apparently true) and US manufactured bikes (they're not - shipping box gives country of origin). Not sure source of confusion - I think in a third party review. I am NOT a "my country right or wrong" or seal the borders kind of guy, just placing my select tokens to make sure we have a varied supply chain, clean and fair employment practices and so on. Container ships full of goods plying the seas are not great for the world. Second, very big one, is the quality of the instruction manuals and videos. They are incorrect, mislabeled, missing sections, poorly laid out and the videos are not even correct - some are third party and generic and have NO relationship to the $1100 product sitting in pieces on my garage floor. Response to emails (really the only customer service option) was timely, but asynchronous - back and forth and back and Saturday is gone.Love the bike now that it's assembled, put 100 miles on in a week and able to take routes that hills and headwinds would have prevented.
George Trunk
17:40 07 May 21
after a long search for a nice ebike I landed on this site. what caught my eye was the price and the looks of the bike. after reading the description and looking at the components and the build of the bicycle I felt confident to place an order. ordering by phone was easy. bicycle was delivered promptly and although there was damage to the box the bike was perfectly fine inside. my son and I put it together in no time and afterwards writing it up and down the driveway I would have to say it was pretty much complete, no screeches no rattles no unwanted noises. I actually bought this bike for my girlfriend and she loves it.
This is the girlfriend speaking now. I do enjoy riding the Ebike. I especially like being outdoors and using the bike for the sole purpose of exercise. unfortunately, I am out of shape but I still have a good workout riding it and it allows me to be able to tackle the larger hills. getting back into shape is all about consistency. and the ebike allows you to work hard and have a great time doing it.
This is the girlfriend speaking now. I do enjoy riding the Ebike. I especially like being outdoors and using the bike for the sole purpose of exercise. unfortunately, I am out of shape but I still have a good workout riding it and it allows me to be able to tackle the larger hills. getting back into shape is all about consistency. and the ebike allows you to work hard and have a great time doing it.
Sagar Jeevan
22:21 06 May 21
I bought a Roadster-v2 bike in March, 2021. The bike's great w/ top quality components and the riding experience was comfortable. Unfortunately, 3 weeks later I decided to return the product. I enjoyed biking and soon realized my neighborhood has a lot of uphills and that my typical ride involved 1200-1500ft elevation. I decided to go for one w/ gears. I've no complaints about the product and I'd recommend this bike to anyone who's planning to buy one.The return process was made really smooth by the Ride1up. Steven, a customer service representative helped me return the product hassle-free w/ prompt updates and useful tips for return. I'd recommend Ride1up and their bike. Happy biking!
Chalermphon Bern Prasertsri
22:04 06 May 21
Ride1UP Roadster V2: I've purchased this bicycle because I was looking for a quality electric road bike at an affordable price. Another reason was for its mechanical simplicity in design. After about a week from open box, self assessment of the bike's mechanical, and waiting on parts. I've completed my Roadster V2 project and it is now equipped with a drop handlebar making it a true Roadster (YouTube: Ride1UP Roadster V2 Update + Drop Handlebar). Again, made possible due to the price and components simplicity. Thank you Ride1UP Team for creating this awesome road ebike!
IG dusty_five_2
22:01 06 May 21
Ride1UP Roadster V2: I've purchased this bicycle because I was looking for a quality electric road bike at an affordable price. Another reason was for its mechanical simplicity in design. After about a week from open box, self assessment of the bike's mechanical, and waiting on parts. I've completed my Roadster V2 project and it is now equipped with a drop handlebar making it a true Roadster (YouTube: Ride1UP Roadster V2 Update + Drop Handlebar). Again, made possible due to the price and components simplicity. Thank you Ride1UP Team for creating this awesome road ebike!
KRISTEN HAINING
16:00 06 May 21
Recently “test rode” a Limited Bike this past weekend. Coworker had bought it and thought my mom, whose been having a hard time riding a regular cruiser, would benefit from an ebike. The “ONE” test ride ended up turning into my parents, my husband, and I ALL BUYING Ride1Up bikes. We bought three 500 series and one Limited! We are IN LOVE with these bikes. Can’t wait for the other ones to be delivered!Also, my husband was able to put together my 500 with minimal issues. We had a minor problem with the front brake rubbing…but after some minor adjustments, we were able to fix the issue!!!
Kristen Haining
15:54 06 May 21
Recently “test rode” a Limited Bike this past weekend. Coworker had bought it and thought my mom, whose been having a hard time riding a regular cruiser, would benefit from an ebike. The “ONE” test ride ended up turning into my parents, my husband, and I ALL BUYING Ride1Up bikes. We bought three 500 series and one Limited! We are IN LOVE with these bikes. Can’t wait for the other ones to be delivered!
Also, my husband was able to put together my 500 with minimal issues. We had a minor problem with the front brake rubbing…but after some minor adjustments, we were able to fix the issue!!!
Also, my husband was able to put together my 500 with minimal issues. We had a minor problem with the front brake rubbing…but after some minor adjustments, we were able to fix the issue!!!
Nick Triantos
03:28 06 May 21
My wife loves this bike! I struggled to find a bike with good components, a powerful motor, and that would fit a petite woman. Ride1Up's LMT'D is a great bike for her. It arrived very quickly, it's built really well, and it was easy to put together. Looking forward to many years of rides for her and me!
Sheila Weston
11:22 05 May 21
I have not bought a bike YET! I am 5.5 and am wondering which bike would be good for me
Alan W Cohen
00:26 05 May 21
I love my 500. Easy to put together. Easy to maintain. Support from the community as well as the manufacturer has been phenomenal.
mark brotman
17:24 30 Apr 21
LET ME AMEND MY ORIGINAL 1 STAR REVIEW BELOW.. The bike seems great so far but still the instruction manual online and the one in the box are different, the videos are for unboxing the core-5 have not been produced and you are referred to a Lm't or a 500 for instruction, which is different from emailed customer support. That seems nuts.But as I said to support, I'd rather have a good bike and poor customer service than the other way around. Easy fixes. I've changed my rating to 3 stars **** WHAT IN THE WORLD IS WRONG WITH YOUR CUSTOMER SERVICE ? 3 CALLS NOW, ALL COMPLETELY UNHELPFUL I'M HOPING THE BIKE, A CORE 5 ON IT'S WAY, WILL OPERATE BETTER.
Robert De Martini
17:51 28 Apr 21
After 6 months of reading reviews and looking at bikes I decided on the 500 Series. I knew from the triple corrugated carton it shipped in to the carefully packaged bike I chose a quality bike fo my first e-bike. Assembly was easy and all the needed tools and instructions were included. 200 miles completed so far and I remain delighted with this e--bike. I am 6 foot tall and 240lbs and 65 years old. Plenty of power and comfort which has allowed me to extend my daily bicycle ride further than ever before. Could not be more pleased with my selection of the Ride 1 up 500 series! .
Brian
01:16 27 Apr 21
Excellent Bike at a reasonable price - Ride1up 700
Paul Turnbull
10:20 24 Apr 21
I received my Roadster V2 and my 12 year old granddaughter and I unpackaged it and had it assembled in 30 minutes. I allowed her to tell me what to do next and then showed her the proper way to do it. Great experience for both of us. This bike is light and easy to ride and doesn't look like an e-bike. I had a 58 lb. electric bike before this for about a month and found it too much like a motorcycle. I'm off to the bike shop this morning to have my build checked and verified as correct. Lots of fun!
Arthur Rudin
18:28 21 Apr 21
I received and assembled my Limited last Friday. The packaging arrived in good condition and the assembly was easy. It took about 2 hours including setting the seat height and handlebar angle. In the last four days, I have ridden 90 wonderful miles. The bike is a dream to ride, shifting is smooth as silk, the ride is amazing, and the brakes are awesome. I can tell you that this is the best bicycle that I have ever owned! Now I ride at higher speed and far longer than before resulting in more exercise. This bike has exceeded my expectations. Great work Ride1up!!
Andrew Schmidt
00:42 21 Apr 21
Roadster V2 30-Day Review
Sorry for the essay here but this is mostly info I would’ve wanted prior to purchase. I’ve put 200+ miles on in just one month. That alone should tell you how much I like it - especially considering I live on an island that’s only 14 miles long! My main use for the bike is riding to/from the gym in the mornings (5.5 miles each way). It really makes riding a bit easier after squats to have that pedal assist! My other bike is a triathlon bike and I just got sick of feeling like I had to be in race mode riding around with aero bars and stuff. The Roadster still gives me a workout but it’s also nice to get places without breaking a sweat if I want to.
Speaking of workouts, I keep it at PA2 on my way to the gym and bump up to PA3 on my way home usually. I find the bike easy to ride without any assist and the PA5 setting seems like I’m spinning my wheels. At the PA2, I actually feel that I’m putting in similar work to my finely tuned carbon fiber tri bike when I’m geared in perfectly. However, as noted, I’m on an island and it is FLAT here. So I’m not working hills or anything very taxing on the motor.
My box was slightly damaged but nothing to the bike. I’m laughing at people concerned about paint scratches. I’ve already laid it down once because of some tricky sand on a sharp turn and nothing injured but my bar wrap and my own palm of my hand haha. I took the bike to my local bike shop after I put it together. They trued up the wheels, tightened the pedal cranks, and adjusted the brakes. Shop owner liked the look of it! Which is another hilarious thing I find: I bought a stealth e-bike but I can’t stop telling people it’s an e-bike haha.
Some stats: I’m 40 and a “Clydesdale” in triathlon parlance (i.e. 6’2 240) so the bike is working to haul me around. Of course I’m working to haul myself around too! But I haven’t felt that I’m too big for the bike at all. The fit is good. It doesn’t have nearly as aggressive geometry as my tri bike but it I definitely have it more aggressive than the beach cruisers I see around haha.
I switched out the handlebars to bullhorn style. It’s mostly ride comfort for me but I also think it looks way cooler! It was easy to do and anyone could manage that. I added a phone holster and water bottle cage. I have a u-lock (kryptonite) but I couldn’t find a satisfactory place to put the holster for it on the bike so I just carry it in my backpack when I go to the gym. Anyone find a good place for it? I didn’t want it blocking my water bottle.
Anyway, that’s my 30-day update. I’m really happy with it. It’s got me riding way more than I would’ve been and it’s just really fun to ride. I shopped for a while. Kept putting off the babymaker for 2 reasons: the name ugh, and the long ship times. Glad I found ride1up!
Sorry for the essay here but this is mostly info I would’ve wanted prior to purchase. I’ve put 200+ miles on in just one month. That alone should tell you how much I like it - especially considering I live on an island that’s only 14 miles long! My main use for the bike is riding to/from the gym in the mornings (5.5 miles each way). It really makes riding a bit easier after squats to have that pedal assist! My other bike is a triathlon bike and I just got sick of feeling like I had to be in race mode riding around with aero bars and stuff. The Roadster still gives me a workout but it’s also nice to get places without breaking a sweat if I want to.
Speaking of workouts, I keep it at PA2 on my way to the gym and bump up to PA3 on my way home usually. I find the bike easy to ride without any assist and the PA5 setting seems like I’m spinning my wheels. At the PA2, I actually feel that I’m putting in similar work to my finely tuned carbon fiber tri bike when I’m geared in perfectly. However, as noted, I’m on an island and it is FLAT here. So I’m not working hills or anything very taxing on the motor.
My box was slightly damaged but nothing to the bike. I’m laughing at people concerned about paint scratches. I’ve already laid it down once because of some tricky sand on a sharp turn and nothing injured but my bar wrap and my own palm of my hand haha. I took the bike to my local bike shop after I put it together. They trued up the wheels, tightened the pedal cranks, and adjusted the brakes. Shop owner liked the look of it! Which is another hilarious thing I find: I bought a stealth e-bike but I can’t stop telling people it’s an e-bike haha.
Some stats: I’m 40 and a “Clydesdale” in triathlon parlance (i.e. 6’2 240) so the bike is working to haul me around. Of course I’m working to haul myself around too! But I haven’t felt that I’m too big for the bike at all. The fit is good. It doesn’t have nearly as aggressive geometry as my tri bike but it I definitely have it more aggressive than the beach cruisers I see around haha.
I switched out the handlebars to bullhorn style. It’s mostly ride comfort for me but I also think it looks way cooler! It was easy to do and anyone could manage that. I added a phone holster and water bottle cage. I have a u-lock (kryptonite) but I couldn’t find a satisfactory place to put the holster for it on the bike so I just carry it in my backpack when I go to the gym. Anyone find a good place for it? I didn’t want it blocking my water bottle.
Anyway, that’s my 30-day update. I’m really happy with it. It’s got me riding way more than I would’ve been and it’s just really fun to ride. I shopped for a while. Kept putting off the babymaker for 2 reasons: the name ugh, and the long ship times. Glad I found ride1up!
Andrew Schmidt
00:40 21 Apr 21
Roadster V2 30-Day ReviewSorry for the essay here but this is mostly info I would’ve wanted prior to purchase. I’ve put 200+ miles on in just one month. That alone should tell you how much I like it - especially considering I live on an island that’s only 14 miles long! My main use for the bike is riding to/from the gym in the mornings (5.5 miles each way). It really makes riding a bit easier after squats to have that pedal assist! My other bike is a triathlon bike and I just got sick of feeling like I had to be in race mode riding around with aero bars and stuff. The Roadster still gives me a workout but it’s also nice to get places without breaking a sweat if I want to.Speaking of workouts, I keep it at PA2 on my way to the gym and bump up to PA3 on my way home usually. I find the bike easy to ride without any assist and the PA5 setting seems like I’m spinning my wheels. At the PA2, I actually feel that I’m putting in similar work to my finely tuned carbon fiber tri bike when I’m geared in perfectly. However, as noted, I’m on an island and it is FLAT here. So I’m not working hills or anything very taxing on the motor.My box was slightly damaged but nothing to the bike. I’m laughing at people concerned about paint scratches. I’ve already laid it down once because of some tricky sand on a sharp turn and nothing injured but my bar wrap and my own palm of my hand haha. I took the bike to my local bike shop after I put it together. They trued up the wheels, tightened the pedal cranks, and adjusted the brakes. Shop owner liked the look of it! Which is another hilarious thing I find: I bought a stealth e-bike but I can’t stop telling people it’s an e-bike haha.Some stats: I’m 40 and a “Clydesdale” in triathlon parlance (i.e. 6’2 240) so the bike is working to haul me around. Of course I’m working to haul myself around too! But I haven’t felt that I’m too big for the bike at all. The fit is good. It doesn’t have nearly as aggressive geometry as my tri bike but it I definitely have it more aggressive than the beach cruisers I see around haha.I switched out the handlebars to bullhorn style. It’s mostly ride comfort for me but I also think it looks way cooler! It was easy to do and anyone could manage that. I added a phone holster and water bottle cage. I have a u-lock (kryptonite) but I couldn’t find a satisfactory place to put the holster for it on the bike so I just carry it in my backpack when I go to the gym. Anyone find a good place for it? I didn’t want it blocking my water bottle.Anyway, that’s my 30-day update. I’m really happy with it. It’s got me riding way more than I would’ve been and it’s just really fun to ride. I shopped for a while. Kept putting off the babymaker for 2 reasons: the name ugh, and the long ship times. Glad I found ride1up!
Austin Kueckelhan
02:45 20 Apr 21
😡 Purchased $1.8k bike, fell apart in < 25 miles. Bad customer support.
Vincent Martello
18:11 16 Apr 21
I ordered the Ride1 Up Limited and I have to say that it is a fine machine. Ride Up really did their homework on this one. It looks, feels and rides like a very high quality machine. It took me a little longer that average to assemble, but mostly due to me wanting to not rush it and do it right I contacted Ride Up for a few tips on assembly and they responded immediately. After the assembly, the brakes and gears were already well adjusted and the initial ride was awesome. All in all, a great experience.
Wayne Geer
23:40 15 Apr 21
The bike is great! A blast to ride!
Allen Swigert
06:20 15 Apr 21
I've had my Ride 1 Up 700 for 11 months and have put just over 2000 miles on it. It's been incredibly reliable, comfortable, and fun. I read reviews of ebikes regularly and I'm convinced the 700 is the absolute best value in the $1500 price range. There has been no mechanical problems. The only modification I made was to add a $30 suspension seat post which works surprisingly well for my 220 pounds. I live on a big hill and the motor pulls me up hill easily on the end of some 30 mile rides and there's still 10 to 20% battery left. It's a super value and I really enjoy riding it.
Stephen Dibble
15:13 14 Apr 21
Great bike, get lots of compliments on it. So far averaging around 25 miles per charge on flat ground with pedal assist on 2 to 3 not using any throttle
greg nelson
00:52 14 Apr 21
Purchased the LMT'D week ago. Just put together with a mechanic from Velotooler. Out of the box, not a problem. Everything working correctly. Took it for a quick spin. Smooth, fast, and the torque sensor seemed natural and effortless for me. Will primarily use the bike to commute to work with hilly conditions. Awesome looking bike. Will put it to the test this weekend. The Ride1up staff is great and easy to work with. Great value for the price point. Now my wife wants one. Might get a Core-5 for her.
Karen M
19:28 13 Apr 21
I LOVE THIS BIKE!!!! My "test ride" around the block turned into a half hour of pure fun!!! This bike is a beast! It looks great and is built like a tank! I finally found something to pull me out of this funk and get me back to enjoying the outdoors again!!! Customer service has been outstanding!! I would highly, highly recommend treating yourself to one of these awesome bikes!!!
Steve Cromwell
11:29 12 Apr 21
I bought a 700 series around 5 months ago, and have put over 200 miles on it now. The bike is awesome and I highly recommend this brand. I really believe that Ride1up offers the best deals on electric bikes...period! You would pay much more for a comparable model anywhere else. I had my doubts when I purchased this bike because I thought I would be sacrificing quality by saving so much money, but I was pleasantly surprised to find that the bike and all of it's components were very high quality. I had one small issue when I received the bike. The front rim was damaged during shipping and I was sent a replacement rim. Customer service got back to me right away when I contacted them and the one I communicated with was very courteous and helpful. What more could you ask for?
James C
23:02 06 Apr 21
I love Ride1Up bikes! I shopped around for a long, long time before purchasing an ebike. I did my research and Ride1up was the hands down winner. Incredible bikes built to last and backed up by the owner of the company. These are great ebike quality and price!
Fred A. Wood
13:26 06 Apr 21
I purchased a LMD’T in March 2021. The shipping box was severely damaged by FED-EX and items were lost. Ride1UP was very responsive in expediting the crank arm, pedals, and other items lost by FED-EX.
I just love my LMD’T and highly recommend Ride1UP for their quality eBikes and especially their excellent after sales support Team.
I just love my LMD’T and highly recommend Ride1UP for their quality eBikes and especially their excellent after sales support Team.
Lee Hill
17:17 04 Apr 21
I just received my ( Roadster v2) One of the greatest electric bikes!!!... and the company, and the people behind it seem pretty awesome. Amazing Craftmanship! Good work. It will put a smile on you'r face 😁🤣
Chris Corin
16:30 31 Mar 21
I now have 1 yr + on 3- Core 5 e-bikes. they have been awesome. durable and reliable. batteries held charges all Winter long. The company was very helpful in the whole process.
Bob Thurman
19:44 30 Mar 21
Max Foley
17:29 30 Mar 21
John Thurman
16:41 30 Mar 21
Will not answer my customer service calls
Matthew Copeland
13:51 30 Mar 21
I bought the 700 XR series and I couldn't be happier with it. That thing is ridiculously fast and the battery lasts longer than I do. I got it to ride the dirt roads around where I live and it does that excellently. I highly recommend getting one for yourself.
Keith MacAllum
02:16 26 Mar 21
I dig Ride1Up’s whole approach and philosophy. Beautiful designs, affordable prices, high value, customer driven. And with a warehouse in Sparks, Nevada, might there be Burning Man connection? I compared a lot of bikes, and at my price point, nothing compares. My wife bought one, too.
Raluca Maria Visan
15:51 23 Mar 21
Ride1Up's return process is awful! They will make up damages so that they don't refund the full price.
This after making the customer pay for return shipping (expensive for a bike) and no return on accessories 🤔
If you want to buy with no return, go for it.
But if there is the slightest chance that you would like to return it (for instance if the bike arrives damaged and it's unsafe to ride), pick another bike manufacturer.
This after making the customer pay for return shipping (expensive for a bike) and no return on accessories 🤔
If you want to buy with no return, go for it.
But if there is the slightest chance that you would like to return it (for instance if the bike arrives damaged and it's unsafe to ride), pick another bike manufacturer.
Sylvain Faucher
23:14 22 Mar 21
Best afforfable bike on the market.it ride very smoothly
jim m
12:29 22 Mar 21
It's New Hampshire, so we just got out this weekend for maiden voyage of our new 700 series. Only did about 15 miles, but the bike worked perfectly without ANY problems! Solid, powerful, along with no electrical gremlins at all! We already have a 500, so it will be nice to ride together.Only reason didn't rate it a 5 is had significant wheel wobble right out of the box which I took to a local bike shop to "true" the wheel. Wheel spoke adjustment seems to be a common issue with these bikes, but with maintenance, it's not a big deal.Also, there are some conflicting YouTube videos out there on display settings... ignore the one titled "Gen2", the other one is the one to follow.In e-bike world, these bikes have to be one of the best values. Enjoy!
Lori Grace
10:38 21 Mar 21
We ordered an ebike last year for my husband and he's been beyond pleased with it. I ordered one for me last week from the open box site and received it within a week. The box was heavily damaged so I took pictures and brought it to a bike shop. They found the rear derailleur was damaged and had to be replaced. I contacted the Ride1up customer service and they refunded me the cost of the part and labor. The bike is fun to ride and I couldn't be happier with it. They are a great company to deal with. Would recommend them to anyone.
Michael Holleron
20:31 20 Mar 21
Great bike, great price, superb service. Great bike to into electric bikes. Works great for street and trails. I even made a setup to carry my golf clubs on the course. Ride it to the course, leave my car at home. Great way to explore your neighborhood.
Daniel Gemme
15:24 19 Mar 21
very good bike...and service too
Juan Flores
18:50 18 Mar 21
The bike has changed my life. I ride to work most days now!
Juliana Lavorin
18:44 18 Mar 21
Greg Mitchell
22:06 16 Mar 21
This bike the 500 XR exceeded my expectations love the bike very simple but amazing arrived in 5 days to British Columbia Canada in perfect shape love the packaging with a easy set up a definite recommend great job ride 1up
Karen Powell
16:47 13 Mar 21
Core5 slate gray, is beautiful. Box had some damage and no tools were included in the box. Bike shop charged 70$ to put together and inspect. Charged an additional 20$ because the derailer on back wheel was bent and they had to fix.So far, with 100 miles under my belt, I am happy with my bike!
Aeshwar Deonarine
23:19 12 Mar 21
Absolute delight to ride! Customer service exceptional. I bought the Roadster v2, which is pedal-assist ONLY (up to 5 levels), as stated in the product description ( I saw some reviews where people complain about not being able to ride without pedaling. Perhaps they overlooked the product description).Assembly was a breeze... all you have to do is attach the front wheel, the handlebar, pedals and seat. Half an hour work. Tools were included. But you will need a pump to inflate the tires to around 100psi. The valve stems are Schrader. (You need to know this when buying a pump...although most pumps cater for two different valve types).The display unit was a bit stiff to operate. I used tri flow DRY lube and it resolved the issue.The riding experience is a joy. The bike is light and easy to take up and downstairs. Just to reiterate, this is a bicycle...pedal away, with assistance if you want it. For its price, the roadster v2 is a steal!
Nick Joseph
01:34 11 Mar 21
Love my 500 so much my wife you ordered one this week it is a game changer
Eric Weinberg
01:22 11 Mar 21
So, I've had the bike for only a few days but I feel like I can confidently post a review. First, it was shipped to me quickly, which is always a plus, and the Ride1Up people have kept in contact without flooding my inbox, which is also appreciated. I was slightly nervous about the prospect of "assembling" a bike -- nothing I've done before -- but when they say it comes 90% assembled, that's no lie: putting on the front tire, pedals, seat and handlebar is really not a problem at all. For some reason they leave the handlebar instructions out of the little pamphlet, but again the assembly is kind of a no-brainer. And it's as easy to charge as a laptop or phone. The bike itself is beautiful: minimal, clean lines, lightweight, nice color choices (I went with burgundy)... it looks like a beautifully-designed regular bike, and that's what suits my eye. And the riding experience is also exactly what I wanted: I've been atrophying on the couch over the last year, really wanted to get some exercise outdoors, and this bike gives you that with the added benefit of pedal assist to make any ride that much more inviting. What I mean is, on a normal bike there are rides, or sections of rides, that are pleasant, and other sections that aren't; this bike makes every part of the ride pleasant, and it's super easy to just thumb the pedal assist button up or down to give you what you need and no more. As others might've pointed out, it's not gonna propel you up steep hills all by itself, but I'd never expect it to, and it absolutely helps up almost all hills, which is very nice to have. I've yet to hear a "motor" of any kind, maybe I need to listen more closely, but the whole feel and sound of the bike to me is just smooth and silent. And the little display, which again is minimal, gives me the info I need without veering into information overload. So far I've gone out on a ride every day, even if it's a short one, and I just feel like I'm gonna use this bike instead of getting in the car when I'm picking up food or doing other errands around my neighborhood too. I have no idea what bikes do that cost two or three or more times the price of this one, but for me personally this immediately feels like just what I wanted and at an extremely reasonable price. I first saw the Ride1Up on electrek.co (Micah Toll does a great review), that's what got me interested, and all I can say is if you like what you see, I think what you're getting more than lives up to that.
Justin Jameson
16:34 02 Mar 21
I ordered a bike at the end of 2020 it just delivered this week and I was provided with a bike that has the wrong color. Support has been helpful in resolving my issue ASAP. I had my correct bike within two days. Was pretty easy to build, and so much fun to ride. Took it for a 12 mile ride and barely dented the battery. Very happy with my Purchase.
Vic Santi
20:23 01 Mar 21
Bought two bikes right when the pandemic hit, so had to wait a bit as e-bike demand soared and supply chains were stressed. Worth the wait and we have thoroughly enjoyed these bikes. The 700 series bikes have quality components that look to hold up well. Despite really good packing protections, Fedex was able to cause some damage to a couple parts on one of the bikes due to some obvious carelessness. Ride1Up was quick to respond and make it right with replacement items sent out immediately. I found it easy to assemble, after buying a small bike tool kit prior to delivery. I use this bike to run all kinds of errands that used to require multiple car trips. Power assist is very smooth, and can be set to multiple levels. Even without power, I was surprised to find the bike easy to use on level ground. Bike includes a very nice color display to track controls, miles and time. Shifting and power level adjustments on the fly work very well. I have not traveled far enough to run the battery completely down, but definitely looks like I could meet or exceed the 30-50 mile advertised range. Good company to work with and their bikes are a winner for me.
Michael Perez
16:06 26 Feb 21
I got the Stealth - what a great bike! The 5 electric boost speeds work like gears, the drive belt works very well, brakes are strong and smooth. I modified the bike with swept back handlebars and riser for a more relaxed ride, as well as a mirror to look back at people I passed by... The people at Ride1up were quick and thorough and friendly in responding to my questions, overall a great experience!
Steevn John
05:06 18 Feb 21
I’ve done a ton of research on ebikes for the better part of 2020, and came to the conclusion that Ride1Up is the best bang for your buck! On Dec 31, I pulled the trigger on my first ebike, this being a 500 model (black seat, grip combination). I received the bike approximately two weeks later. Installation was pretty much a breeze following the YouTube tutorial. I took it to a local bike shop to dial in the front brake and derailleur, as this was out of my expertise. I’ve since ridden just over 100 miles, and was so stoked, I purchased another 500 (tan seat, grip model) a month later. The order was placed on a Monday, and I received it Wednesday!! Just a two day turnaround!!😲
I mistakenly ordered two ebikes at the same time, probably a ‘click happy’ user error?🤔 Kevin and the Ride1Up team were quick to resolve the error and refund my money plus the CC charge expediently. This is a solid product, with great value, and a solid team at Ride1Up! I highly recommend this product to anyone and everyone! I can’t wait for the weather to be consistently better so as to expand my rides to the beach, mountains, and beyond!! Thank you Kevin and the Ride1Up team! Bravo! BTW, I got her up to 29.3 mph on flat ground! 👊🏽
#GetOne!🤙🏽
Best wishes,
Sj
I mistakenly ordered two ebikes at the same time, probably a ‘click happy’ user error?🤔 Kevin and the Ride1Up team were quick to resolve the error and refund my money plus the CC charge expediently. This is a solid product, with great value, and a solid team at Ride1Up! I highly recommend this product to anyone and everyone! I can’t wait for the weather to be consistently better so as to expand my rides to the beach, mountains, and beyond!! Thank you Kevin and the Ride1Up team! Bravo! BTW, I got her up to 29.3 mph on flat ground! 👊🏽
#GetOne!🤙🏽
Best wishes,
Sj
Paul Guenther
21:35 17 Feb 21
I have done extensive research, and I have chosen to go with 2 of the Lmt'd bikes from Ride1UP for my wife and I. These will be our first e-bikes. Steven in customer support was a big help in narrowing my top 3 bike brands down to Ride1UP! I had lots of questions and he was super fast to respond. I am so looking forward to receiving these next week👍
Laura Langtry
06:37 16 Feb 21
oh, wow... where to begin! I own a much heavier fat-tire bike, and as another poster commented, it is "a beast to ride". The Ride1Up LMTD is the model I chose for my 2nd ebike. I really love the weight being down around 50 lbs. My other e-bike is close to 20 lbs heavier, and I sort of have come to hate it. I ride the LMTD absolutely everywhere, and I have to say it is the FASTEST ebike I've ever ridden by a very long margin. I was hit once in an intersection, so I like to zoom through them, and using the throttle on this bad boy to get through intersections beats out the cars by alot. It's supremely nimble, and even as a 70-yr-old with bad knees & lungs I ride it without any pedal assist because it just loves to move along. Great wheels and tires -- very stable bike. Got caught unawares today in the woods, got into a deep, wet mire, and on any other bike I would have gone down. I hit the throttle, not knowing how it would handle, and it easily pulled me out without crashing. I'm now in love with it. I feel like it is beyond reliable. Seems unbelievable, but I literally rode it about 80 miles on a single charge, and while I don't use the pedal assist more than half the time, I do use the throttle for short grades, taking off, and intersections. Unbelievable bike. I want to be buried with it. It's my very best friend forever.
OlePhart
17:09 08 Feb 21
In my Humble Opinion, Ride1Up is the Finest, most well built bike, with the best Customer Support of Any e-Bike out there, at even Twice the Price.
Kelley O'Nan Holtman
19:11 07 Feb 21
My husband and I recently purchased our new Ride1up 700 Series bikes and we LOVE them! We have had ebikes before but these are the best we've riden. They are very comfortable and fit us perfectly. Dan is 5'11 and I am 5'4 so his XR and my ST are just right. They are fast, responsive, smooth and well designed. 2 day FedEx shipping to Maui for under $200 is very reasonable. Customer service has been professional and prompt. I love my Ride1up panniers, too. We highly recommend Ride1up!
Avi Ratnani
03:01 07 Feb 21
Great, affordable product, such a wonderful experience riding a bicycle with an electric motor. Highly recommend my Ride1Up LMT'D.
Scott Nelson
23:56 31 Jan 21
What can I say about the Roadster V2? It is a whimsical, carefree magical bike! I own a more powerful fat tire bike but it is a beast to ride. The Roadster shines in the take me out and ride me now. It begs and pleads with you to go for a ride. If you buy this bike there is no doubt in my mind you will fall in love with it.
I waited a month and 50 miles to write this review and I am totally satisfied even having to change a flat on the rear with the belt drive and motor. It is time consuming but pretty straightforward. I also have lost PAS from the motor a couple of times but doesn't really seem to be an issue for me. This was the Ebike I have been waiting for and I am 60 years old and it makes me feel like when I was 14 years old riding my bike to every destination imaginable and loving every minute of it. Some might think that is worth a million dollars not one thousand 🤔
I waited a month and 50 miles to write this review and I am totally satisfied even having to change a flat on the rear with the belt drive and motor. It is time consuming but pretty straightforward. I also have lost PAS from the motor a couple of times but doesn't really seem to be an issue for me. This was the Ebike I have been waiting for and I am 60 years old and it makes me feel like when I was 14 years old riding my bike to every destination imaginable and loving every minute of it. Some might think that is worth a million dollars not one thousand 🤔
John Galusha
16:00 31 Jan 21
We looked at several different bikes and settled on the Ride1Up mainly because it is assembled in America. We got the bikes in June and LOVE them. The bikes were easy to assemble and only minor adjustments were necessary after putting them together. We ride all over Colorado and have had zero problems. We took the bikes to South Padre, Texas and rode the beach for several miles. I highly recommend Ride1Up. Absolutely excellent quality and ride.
Douglas Garde
18:34 30 Jan 21
700 series - Solid bike, powerful motor, long lasting battery, good looks, good posture,
Don DeLoatch
18:27 30 Jan 21
My husband and I have 2 Ride 1 Up 500s, one step through for me and a MTB for him.
We are campers and have loved using the bikes as transport around the campsites as well as the many trail rides at many of the parks and places we visit. Our black lab also loves to run the trails with us.
Quick trips to the store are much more fun on the bike then the truck and the pannier bags allow a large haul.
My husbands bike came with the spoke issue, our local REI made the repair and Ride 1 Up reimbursement us and was great about helping us. Both bikes were checked out by REI to include some adjustments and test ride. The test ride most of gone well as they reported loving the bikes and would not charge us for looking at eather bike.
My husband has over 1000 trouble free miles and I have just loved mine. The Step through is key for me as I am 5 foot 3 and needed to be able to step off the seat to the ground easily and it works great.
My husband and I have had the opportunity to ride other brands and we are very happy we went with the 500. We (he really) has ridden the bike hard and have only returned home with smiles and no complaints.
I recomend Ride 1 Up and at this point can't understand needing more motor or battery we can't seem to kill the battery or want any faster or quicker operation.
A great Bike.
Oh, when crossing at a light, how cool is it to zoom through the intersection with the throttle and not powering across in a made frenzy.
Molly
We are campers and have loved using the bikes as transport around the campsites as well as the many trail rides at many of the parks and places we visit. Our black lab also loves to run the trails with us.
Quick trips to the store are much more fun on the bike then the truck and the pannier bags allow a large haul.
My husbands bike came with the spoke issue, our local REI made the repair and Ride 1 Up reimbursement us and was great about helping us. Both bikes were checked out by REI to include some adjustments and test ride. The test ride most of gone well as they reported loving the bikes and would not charge us for looking at eather bike.
My husband has over 1000 trouble free miles and I have just loved mine. The Step through is key for me as I am 5 foot 3 and needed to be able to step off the seat to the ground easily and it works great.
My husband and I have had the opportunity to ride other brands and we are very happy we went with the 500. We (he really) has ridden the bike hard and have only returned home with smiles and no complaints.
I recomend Ride 1 Up and at this point can't understand needing more motor or battery we can't seem to kill the battery or want any faster or quicker operation.
A great Bike.
Oh, when crossing at a light, how cool is it to zoom through the intersection with the throttle and not powering across in a made frenzy.
Molly
Al Fadool
23:39 29 Jan 21
Customer service giving me the run a round, will not honor warranty, I fulfilled the inspection requirements. First bike was great second bike has quality issues. I do not recommend a Ride1up bike.
D Leach
18:54 29 Jan 21
After much debate, we decided to forgo the much needed Black Friday discount in order to avoid the rush and ensure that we receive the "in stock" 700 ST ebike by Christmas. Unfortunately, there were three shipping date changes, and we did not receive the bike until the middle of January. We had an EXTREMELY unhappy person at Christmas with a picture IOU as their gift. So one star for the website not being up to date on availability and timeliness in shipping, but an added bonus for communication. We are pleased with the bike itself although it has some difficulty on out steep hills, therefore, I would say buy it if you do not have to have a bike in a timely manner.
Patricia Dellow
16:22 29 Jan 21
LOVE my Ride1up ebike... Have had it for a while now, and have ridden all over Yolo County. Mostly flat with some small hills. I get a lot of time on my battery but I mostly use the power assist mode since I like to exercise as well. The cool thing is I can get enough speed (20 + MPH) so I can keep up with faster riders and cover more ground in the time available to ride. It rides very smooth and is comfortable for longer rides.The bike has held up very well!
Phillip Morris
16:08 29 Jan 21
I love my eBike from Ride1Up. I got the 500 series roughly 9 months ago and have ridden several hundred miles. I use it to commute to my office a couple days a week. It may be a bit heavy compared to a traditional bike but you don’t notice the extra weight when pedal assist is turned on. The motor is powerful for its size and the battery lasts long enough for my needs. The bike felts strong and sturdy. I would not take it mountain biking or anything like that but it handles going over gravel, grass, and light dirt well. The price point is excellent for what you get. Sure there are probably lighter ebikes but you would be hard pressed to find one close to the cost of a ride1up. This eBike got me back into cycling after years and years of not riding.
Jesse Wexler
15:28 29 Jan 21
Recently bought a Ride1UP 700 XR and its great. Dealing with support has been amazing too (I was a bit of a pain before buying and they held my hand along the way). Happy to be a Ride1UP owner and have confidence in the company and their support team should anything ever come up. Would def. recommend them.
Kenzi Fuentes
15:09 28 Jan 21
Ride1up is a great value for what you get I purchased a LMTD bike and I love it.I initially had some issues with the bike which I was able to resolve.The only thing I would like from Ride1up is that they have either a mobile service to help with customer issues or installs.I know rad power bikes does this because it is frustrating to deal with issues and no place to go other than a local bike shop which is a hit or miss.It can be a hit or miss because they may not know how to work on that particular type of electric bike like the manufacturer would. Other than that I'm happy with my purchase.
Bernard Marrow
21:15 19 Jan 21
Great bikes and even greater customer service
Rick Granger
18:26 19 Jan 21
I own both a 500 and a 700. Recently my 500 with 4200 miles on it started to make a grinding noise when the motor was engaged. Over the last several weeks I have been in contact with Ryan at customer service who recommended a series of things to try. I shared videos and pictures of what I was hearing and seeing. Finally it came down to replacing the stator, which was under warranty by the way, and it solved the problem. Replacing the stator was really quite simple, and gave me an opportunity to understand what a geared hub motor looks like! Hats off to Ryan and the Ride1up team!
Ernie Thayer
17:57 06 Jan 21
I recently bought a Ride1Up LMT'D and I must say I am more impressed than I expected! From my 1st contact with the company at 9ish in the evening (!) through the next day purchase, my experience was seamless and professional. I can rely on them to back up their product. It's their way of competing with direct to consumer outfits that want the profit without the commitment to follow up. They hold an honest interest in providing quality alternative transportation and fun. Keep prices low, sell quality stuff & provide responsive support. I'm in!
The bike? Aw, man, what a joy. I had my LBS assemble it (no problems she said), the packaging was undamaged (I'm relatively close to their warehouse in NV) and it was ready to ride. So I did, and sheesh what an experience! I researched for weeks and had ridden 2 other ebikes (Himiway and Rad) but found them either too unwieldy or underpowered for my purposes. I'm 81 with heart failure, live in a hilly area near the coast, and needed something I could get home on if my body crapped out on a ride to town or beyond. With this bike, I'm freed of any concern. Hills are actually fun now, with all the power the 750W hub provides so seamlessly thru the torque sensor. I pedal as I want and when I have to quit, I use the throttle to crest the hill. I've loved biking since I was a kid but had to mostly stop as age took its toll. Now? Oh brother, I'm back in the saddle! The torque sensing feels so natural. Love the hydraulic brakes which I'm used to on my mtb. Great tires.
The bike is solid. Everything works. It's lighter than most so even with my limitations I can shove it into my minivan and take off to ride somewhere interesting. Winter can't slow me now...
The bike? Aw, man, what a joy. I had my LBS assemble it (no problems she said), the packaging was undamaged (I'm relatively close to their warehouse in NV) and it was ready to ride. So I did, and sheesh what an experience! I researched for weeks and had ridden 2 other ebikes (Himiway and Rad) but found them either too unwieldy or underpowered for my purposes. I'm 81 with heart failure, live in a hilly area near the coast, and needed something I could get home on if my body crapped out on a ride to town or beyond. With this bike, I'm freed of any concern. Hills are actually fun now, with all the power the 750W hub provides so seamlessly thru the torque sensor. I pedal as I want and when I have to quit, I use the throttle to crest the hill. I've loved biking since I was a kid but had to mostly stop as age took its toll. Now? Oh brother, I'm back in the saddle! The torque sensing feels so natural. Love the hydraulic brakes which I'm used to on my mtb. Great tires.
The bike is solid. Everything works. It's lighter than most so even with my limitations I can shove it into my minivan and take off to ride somewhere interesting. Winter can't slow me now...
Wally
06:17 06 Jan 21
I love this bike! I ordered my Roadster V2 in October, and received it just a few days later. I had a problem with a part, and they sent me a replacement in 2 days! I am riding now more than I have in years. Ride1Up has proven themselves responsive and trustworthy, and I’ve been really impressed with the quality of my Roadster. I’ve just ordered a Core-5 for my kid.
Hayim Heron
00:11 05 Jan 21
love the feel of the bike when I ride! Assembling everything went well but I did take it to a bike shop to have it looked over which was an additional $60 but it also gives the bike a 1 year warranty. One thing to note for future buyers is to look through their site. If you need help with anything, its all there, it was harder for me to find specific videos on youtube, just skip it and go to their site, it is super user friendly especially for assembly and stuff like that. Customer support is top notch!
Edward Campbell
23:15 24 Dec 20
I have had my 700 since mid-September and absolutely love it! Since then, I have put 815 miles on it, including an 84 mile trip from LA Central Station to Dana Point (yes, I carried an extra battery). I had a total knee replacement in June and this ebike has put me back on the road. Virtually everyone who sees it asks me about it, and most take pics to Google later. Seriously, put a QR code on it! I'm 68, and my 700 is going to keep me going to 88. Thanks, Ride1Up!
Bernard Douthit
01:25 18 Dec 20
I bought a 500 Series about a month ago and couldn't be happier. The bike feels sturdy and solid. It was nice to be able to stay home and put it together and it wasn't too difficult - kind of a fun family DIY project during COVID. While I may not go 28 mph that often, I wanted a bike that would allow me to, but also had quick acceleration and agility. Even with snowpacked roads here in Denver this week I have taken my 500 out to get fresh air and so far it has been handling great. The long fenders come in very handy when roads are slushy and wet. The rack is sturdy and I've carried groceries, pizzas and hardware on it already. The one thing I do wish for is stabilizer wheels or maybe even ski/wheels for winter riding. Being on 2 wheels on some icy side streets can be a bit unnerving, but that would happen with any bike. Inventing a winter riding stabilizer system will maybe be my next project. RIde1Up bikes are just as good or better than bikes that cost 2 to 3 times as much. If you want something simple and very lightweight I'd suggest checking out the Roadster.
Cal Abro
19:26 15 Dec 20
Not only are these bikes the best kept secret and greatest value in electrics, but the customer service is exemplar! The guys get right back to you and send you videos in hours. I'm a handy guy, and undertook putting the bikes together myself. But assembly videos don't include parts that inadvertently fall out of place when unpackaging, and so an email to customer service is needed when youtube searches and ignorance of part names yield zero results. The guys/gals at Ride1up, knew exactly what I was talking about, and provided explicit "no brainer" instruction on how to put those parts back where they belonged, AND in record time for CS. Appreciate you folks lots!
Sean Reynolds
13:29 11 Dec 20
Five stars and then some! Love the bike, well-made, great design, outstanding. We had a small problem with the delivery and the customer support was immediate, helpful, and resolved the difficulty quickly and to my complete satisfaction. Highly recommend!
Sean Reynolds
18:31 10 Dec 20
Totally impressed. Bike is gorgeous, solid, well-built, easily assembled. The one problem we had was dealt with head-spinningly fast. Support was very quick to respond and the responses were immediately on-target and useful. I would recommend in a heartbeat.
Kenzie Fuentes
02:58 09 Dec 20
Purchased a ride 1up lmtd bike i am very happy with my purchase very fun nice quality bike I like the group they have on Facebook which is very informative I was looking at quite a few different brand e bikes but I am happy I chose ride 1up.
John Man1741
04:10 08 Dec 20
We did a lot of research and rode several e-bikes before buying one for my wife and myself. The Ride1up 500 Series is excellent. Real bike feel and components and gearing allow you to control the kind of ride you want to have. Well balanced and not clunky/heavy like most e-bikes. Pricing is verity competitive and Strongly recommend for anyone in the market!
Gregory Hamilton
19:06 03 Dec 20
I recommend the next size smaller than my 700 unless you want all the bells and whistles and comfort and if you want all that and go faster limited edition is the one. I really like the core five, I believe that would be the next one lower at least that I could ride. I recommend if you have problems getting on a bike almost every series they have has a step through series along with it. I recommend if you having trouble getting around on a bicycle not due to balance and delusion I highly suggest their step through versions. It will motivate you to ride and ride more. I would suggest getting one because they're not that difficult to put together. You already have all the bearing cups set and pressed and all you got to do is just not over tighten anything. I would suggest getting a torque wrench. I love my bike. I would suggest if you want to manipulate the settings like I wanted to tone mine down just a little bit go a little bit slower use less power to get this bike. Almost All the Ride 1 Up bikes allowed you to adjust settings. I think there's just one that has really small controller I wouldn't be surprised if you can adjust that too. They have set the bike up with relatively a step up from just good parts at about affordable and competitively priced as you can get. If you're looking for the best thing for your buck I would suggest ride one up. I'm sure there's something else I love about this bike I'm not thinking of about right now but I do absolutely love it. Thanks for ride one up team for making a bike that's so fun, exciting, motivating and affordable.
Matt Walker
18:34 03 Dec 20
Amazing bikes for the price. Caroline was very helpful in helping me find the right accessories to order with my bike. I've been riding the 700 series for a few months now and even fell off after dodging a car which swerved into the bike lane. I hurt my foot and the bike's motor carried me home without a single pedal - going uphill!!
M Koko
17:43 03 Dec 20
I looked for an ebike for over two years. The Ride1UP Core 5 was the one that finally met all my criteria for a simple, affordable ebike with exactly the features I wanted and none that I didn't need. Unlike most of the other ebikes I looked at and considered, it even looks great. My bike did arrive with a couple of minor issues - a derailleur bent during shipping and a defective rear tire - but Ride1UP customer service was very responsive and promptly sent replacements for the damaged/defective parts. I've put about 100 miles on the bike so far and am very happy with my choice. This was definitely the ebike I had been waiting for. Even better, it came at an unbeatable price. I think you would be hard pressed to find a better ebike for the money.
Pinny Markowitz
00:12 03 Dec 20
Rob Reeves
15:16 01 Dec 20
I bought the 700 series e-bike 2 months ago and I have been thrilled with it. I am 63 years old and I wanted a bike for long multi-day biking trips so I did a lot or research and Ride1UP turned out to be a great choice. Easy to work with, superior value, and great tech support. The bike is a pleasure to ride even without the pedal assist.
Michael Fuchihara
16:59 29 Nov 20
I’m from Vancouver Canada and bought the 700XR. While other companies won’t bother shipping to Canada, Ride1UP ships for only $100 and it arrived from Nevada to Vancouver in only 7 days. I simply love the 700. It’s basically a hard tail mountain bike dressed up in commuter parts. Best electric purchase I’ve made since Tesla 😛 but the Ebike is a lot more fun. Sincere thanks to Kevin @ Ride1UP.
Patrick S
22:01 22 Nov 20
Day 1 -- So far, so good! Bike arrived in great condition - very well packaged. Everything fit, everything worked as it should. On-line assembly video was easy to follow and helpful. Start - to - finish, my teenagers and I had it all put together and adjusted in < 2 hours (not rushing it!). The bike is a smile-machine...we all loved it. Will post more as we break it in, but so far, it's a winner!!
Norm Englund
21:04 22 Nov 20
I’m an older guy with a bad knee but I still wanted to keep riding a bicycle because I get great joy from that. I live on the Olympic Peninsula in Washington State where there are a lot of hills in the areas that I want to ride. I’m also on the heavier end of the scale so I wanted something that would actually help me with some of the hills. The fact that the LMTD came with a torque converter mattered to me, because I want to pedal; I don’t really want to ride it using just the throttle. And finally, I opted for the LMT’D because some of the components were a step up - and that mattered to me also. There have been some negative reviews on the LMT’D that I really don’t understand. I suspect it’s because people are expecting it to be a blazingly fast electric bike that’s more powerful than a speeding bullet. It’s not. But it is a great bike for those of you who want an E-bike that responds and rides like a “regular” bicycle, only with extra power! I also think RIDE1Up is a responsive and responsible company. There was a small dent/ding in the battery from the shipping, but Ride1Up addressed the issue to my satisfaction. I’m really happy with this bike - and the company. I’ve already recommended Ride1Up to some of my friends who are interested in E-bikes.
Jim Elmore
17:31 22 Nov 20
Received our second LMT’D this week, my wife and I both love riding them together. I had ordered a popular brand from a company based in Holland. However, during the wait for shipment, I continued to follow reviews and YouTube where I learned about Ride1Up. I continued to read reviews of the bike from the Holland company and got cold feet about dealing with potential issues 2,000 miles from the nearest store.
At that time the I canceled the other brand and placed my order for the LMT’d step through which had a 4 week wait. I was kept informed and the bike arrived just as promised. No issues with assembly and the bike worked so great that both my wife and I realized that rather than share - we needed to each have one. The next order was in stock and shipped within one day. Again, simple to assemble and now we are both happy Ride1Up riders. Very thankful, I switched to Ride1UP and recommend you consider them for any purchase.
The LMTD’D is most like riding a regular bide, you decide what level of help you want and can then use the gearing to ride like a regular bike (only faster). If needed a little boost from the throttle or a change in the PAS level. If you are looking for super fun bike for pleasure and exercise the torque sensor is the way to go!
At that time the I canceled the other brand and placed my order for the LMT’d step through which had a 4 week wait. I was kept informed and the bike arrived just as promised. No issues with assembly and the bike worked so great that both my wife and I realized that rather than share - we needed to each have one. The next order was in stock and shipped within one day. Again, simple to assemble and now we are both happy Ride1Up riders. Very thankful, I switched to Ride1UP and recommend you consider them for any purchase.
The LMTD’D is most like riding a regular bide, you decide what level of help you want and can then use the gearing to ride like a regular bike (only faster). If needed a little boost from the throttle or a change in the PAS level. If you are looking for super fun bike for pleasure and exercise the torque sensor is the way to go!
Beto Antunez
21:03 20 Nov 20
Recently had an issue with the rear brakes on a new 700 series. Sounded like metal on metal grinding when braking.
Contacted Ride1UP and Alex from the Ride1Up team got back to me within a day or so.
He explained what the problem might be.
I took the bike back to the shop that assembled it, had a different type of pads put on and now we have silent braking.
And of course was reimbursed by Ride1Up for the new pads. Thanks Alex.
Contacted Ride1UP and Alex from the Ride1Up team got back to me within a day or so.
He explained what the problem might be.
I took the bike back to the shop that assembled it, had a different type of pads put on and now we have silent braking.
And of course was reimbursed by Ride1Up for the new pads. Thanks Alex.
Craig Gay
21:12 19 Nov 20
I've had my LMT'D for about six months now and have put about 800 kms on it. I ABSOLUTELY LOVE IT! The ride is super solid, especially with its big tires and the front air-shock; the hydraulic brakes are excellent; the power is supplied evenly and predictably; and the bike is FAST. I've put a rear rack and some panniers on it and it's basically replaced my car for most around-the-city shopping trips. Particularly given how reasonably priced it is, I recommend it VERY highly.
L. J. Kellogg
17:38 13 Nov 20
First and foremost, customer service is AMAZING. Quick responses via email and phone. Alex answered all of my questions. That being said, I’m mid 50’s and got the LMT’D step through. Ive been riding it daily since I got it 2 weeks ago. Pedal assist helps me ride so much further than I did on my regular bike. Love the power . The one small tiny complaint is that I wish it came in different size frame. I am 5’8” and it just about fits me. Granted, I may be older than most riders, but if I were any shorter it would be a bit tricky getting on the bike even with the seat all the way down.Shipping was flawless , battery lasts a long time and just love the smooth, quiet ride !
Raj Singh
23:00 10 Nov 20
We have two core5s and have been using them since Sep. I have put almost 250miles and my wife nearly 500! Both of us love our bikes, they are super well made, easy to ride, and have been a great way to get out there and get some fresh air and exercise. The customer service whenever we have reached out for a question or a spare part has been super helpful. Couldn't ask for more.
Beau Delaporte
23:07 09 Nov 20
I just bought a battery from this company but I made a mistake and ordered the wrong one. They refused to except it back and send me the correct size. I even offered to pay shipping back-and-forth. Very unreasonable company. Customer service is super important these days so buy elsewhere where customer service exists.**Update** Ride1Up contacted me after this review and are offering to take the battery back minus a $50 restocking fee and I pay the return shipping. Something is better than nothing.
Nikhil Khanna
11:59 05 Nov 20
Just got my roadster v2 in black. I rediscovered the joy of riding a bike. I have had e-bikes before
- great looking and understated
- pedal assist fuss free
- light enough to ride without assist
- inexpensive compared to others
- single speed and belt drive.
Only con is riding position which is a bit forward like a road bike. But, that’s really trivial
Oh, and pretty responsive CS team. There were a few delays in getting it but I always got updates and replies when I reached out. In fact, at a point also got advice to stick to this over more expensive models when I was willing to spend more
- great looking and understated
- pedal assist fuss free
- light enough to ride without assist
- inexpensive compared to others
- single speed and belt drive.
Only con is riding position which is a bit forward like a road bike. But, that’s really trivial
Oh, and pretty responsive CS team. There were a few delays in getting it but I always got updates and replies when I reached out. In fact, at a point also got advice to stick to this over more expensive models when I was willing to spend more
Nikhil Khanna
11:57 05 Nov 20
Just got my roadster v2 in black. I rediscovered the joy of riding a bike. I have had e-bikes before- great looking and understated- pedal assist fuss free- light enough to ride without assist- inexpensive compared to others- single speed and belt drive.Only con is riding position which is a bit forward like a road bike. But, that’s really trivialOh, and pretty responsive CS team. There were a few delays in getting it but I always got updates and replies when I reached out. In fact, at a point also got advice to stick to this over more expensive models when I was willing to spend more
D S
21:40 04 Nov 20
Amazing bike for the price, I bought the 700series. Excellent customer service. Over 100 miles with zero issues and looking forward to many more.Nice work Ride1Up
Chris Dekowski
17:25 04 Nov 20
I purchased the 500 series on June 2019 the bike is great mechanically not one problem put my own up grades like fenders rack lights the bike runs along great speed is 26 mph plenty fast enough I recommend this bike you get a high quality bike for the price no middle guy Don't need one customer support is excellent broke a couple of rear spokes called directed me to a e bay vendor had the spokes in stock no problem couple of days back riding I must say I ride this bike daily rain snow or s great sunny day so again if you need a bike buy a ride one up product you will not be disappointed
Michelle Pieron
02:06 04 Nov 20
I have friends who have purchased and raved about their ebikes. I researched for months and went with Ride1Up the 700 st and couldn't be happier. My friends who have different brands are pretty impressed as well .I find myself making extra trips now just so I can ride my bike there. So far I love it.
Brian Kelly
03:19 28 Oct 20
I did a lot of research and tried several types of e-bikes before this purchase. The 500 series bike from Ride1 UP is the perfect fit for my needs. You can't beat the quality and level of components for the price. The support from Ride1 UP has been awesome. I had had one minor issue during shipping and Ride1 UP resolved it right away. This bike lets me cruise down the road at 30 mph and play in the desert on single and double tracks... all in the same ride. I love this bike!
Brian Kelly
02:57 28 Oct 20
I did a lot of research and tried several types of e-bikes before this purchase. The 500 series bike from Ride1 UP is the perfect fit for my needs. You can't beat the quality and level of components for the price. The support from Ride1 UP has been awesome. I had had one minor issue during shipping and Ride1 UP resolved it right away. This bike lets me cruise down the road at 30 mph and play in the desert on single and double tracks... all in the same ride. I love this bike!
Willian Carbonari
16:07 21 Oct 20
Just hit 150 miles and I have a total of 0 complaints. Box was delivered in flawless condition. Easy to assemble, runs faster than you would need, I promise! I've decided to commute to work riding my 500 Series and couldn't be happier with it!
Dick Lohr
18:38 20 Oct 20
I've had the Ride1Up series 7 for around 6 months. It's been a reliable, easy, fun bike to ride. It's been around 55 years since I last rode a bike regularly. Even though at 70 years old and with some health issues, this bike has made it possible to ride again.
Greg Mueller
17:43 20 Oct 20
Rode some rental eBikes in Anchorage, Napa and elsewhere. I noted all the brands and had some favs... then, I did a LOT of research.
I ended up going with Ride1UP because you can't beat the value. Definitely the most bike for the price. Not to mention the styling / looks 🙂
During my hunt I found the reviews to be mixed, but I know from my own experience with 30 years in Marketing that you tend to hear opposite extremes. My most trusted and a few professional sources told me that all bikes need attention and a bit more with eBikes. When a few eBike fanatics saw the Ride1UP 700 Series, they told me I wouldn't be sorry - they were right.
My wife and I have a 700 XR and ST. Only a few hundred miles in the past 30 days and with winter in WI just around the corner that will slow down even more.
I'll bring them inside this winter and treat them like family - haha. Good riding, G
I ended up going with Ride1UP because you can't beat the value. Definitely the most bike for the price. Not to mention the styling / looks 🙂
During my hunt I found the reviews to be mixed, but I know from my own experience with 30 years in Marketing that you tend to hear opposite extremes. My most trusted and a few professional sources told me that all bikes need attention and a bit more with eBikes. When a few eBike fanatics saw the Ride1UP 700 Series, they told me I wouldn't be sorry - they were right.
My wife and I have a 700 XR and ST. Only a few hundred miles in the past 30 days and with winter in WI just around the corner that will slow down even more.
I'll bring them inside this winter and treat them like family - haha. Good riding, G
Dick Lohr
04:16 20 Oct 20
I ordered a Ride1Up series 700. The bike arrived undamaged. The bike did require some assembly, but was reasonably straight forward to assemble with common hand tools. There are some good YouTube videos that show how to assemble the bike.One thing to be aware of is not all bike shops will service this bike. Some bike shops will only service ebikes they sell. You might want to contact bike shops in your area to find one that is willing to work on an ebike ordered online. I've had some questions and received excellent support from the Ride1Up support.As for the bike, I think you get a lot of bike for the price. The brakes and Shimano gear shifting works extremely well. I like that when the brake lever is pulled, it automatically disengages the motor which makes braking safer and much easier to control. The motor has plenty of power.The controller provides good information and lets you easily set the level of Peddle Assist (PAS). I mostly use PAS of 2 to 4 from the range of 0 to 9. I can easily get over 50 miles range from one charge of the battery. But that will depend on how aggressively you ride your bike and how much peddling you do.The throttle works well. But from a standing start, you need to ease the throttle on or you may wind up lifting the front wheel off the ground. The throttle is useful if you want a quick burst of speed to pass or want more motor power to get up a section of a steeper incline.
Nicole Widme
22:13 18 Oct 20
Jim Tauber
05:24 18 Oct 20
I recently got a 500 XR ebike from Ride1Up. I’ve put almost 100 miles on it in just 3 days. It’s a great bike and really fun to ride. I‘ve done a lot of research and have owned a few other ebikes. The quality and features you get with Ride1Up for the cost is unmatched by any other ebike company in my opinion. And customer support is excellent.
Rick Kolczak
23:10 14 Oct 20
Best Customer service I have ever encountered. I love my 700 XT. The quality can’t be beat for the price. Ty.
Rob Bartholme
02:37 13 Oct 20
This is the first bike I've purchased without being able to ride it first, which made the entry-level price more attractive. I can't imagine what the experience is like on e-bikes three or five times the expense of the Core5 but the first month has been very interesting and very fun. The components included really do their jobs well: electric assist for hill-climbing and very decent brakes for keeping speedy downhills/stretches in-check. It rode sturdily across the city on varying road qualities and could have taken me further had I not tired.
Jerry Walters
18:11 09 Oct 20
I have had the most pleasant experience working with Ride1Up !!! My service tech, Ryan, has been amazing!!! He has been prompt in his responses, professional and gone the extra mile to ensure I got exceptional service. The bonus is they have an incredible product in my 700 Series bike!!!
Alex Pelliccia
18:21 08 Oct 20
I love the core five! I’ve had it for a couple of weeks now and it’s been fantastic. Their customer service is also top-notch!!!
Michael Hoelscher
11:47 06 Oct 20
I LOVE IT!
Flynn
18:09 05 Oct 20
Best custom mountain bike I have used to date. Has been flawless just needing a basic tuneup, Delivery was fast by FEDEX. For the price the bike can’t be beat. Very fast and the battery lasts a long time. Component quality is very good. There is no entry level components on the bike but very good mid range quality.
Selmon Rafey
19:36 30 Sep 20
Worth the wait! The bike was backordered due to high demand, but arrived when it was supposed to; great customer service and communication while I waited. Any issues with the bike were quickly addressed by the team, and the bike itself is phenomenal. Looking forward to (hopefully) many years of returns on it!
Rakesh Lahoti
14:31 30 Sep 20
I had really high hopes and was very excited when I ordered the Ride1Up LMT'D. I also read all the reviews about how good their customer service was so I felt pretty comfortable ordering from them even if they have a direct-to-consumer business model.So I get the bike with a wrong part pre-installed from the factory. I took the bike to a professional bike shop to have it assembled and they informed me that the missing part for the bike would make it unsafe to ride and they could not sign off on the assembly until that part was replaced. At this point I thought ok no problem, I'll just contact Ride1Up, get a replacement part, and have the bike shop repair it so I can finally start riding the bike that I waited months for.This is what Ride1Up customer service had to say when I told them about the situation.1. They asked me what was the exact part that was missing.2. I tell them what the bike shop told me and ask them if they will send a replacement piece or should I have the bike shop repair it and they can reimburse me for the piece.3. They tell me to have the bike shop repair it and they will reimburse me for it.4. So I proceed with the repairs and send the receipt to them for reimbursement.5. They tell me that the bike was shipped with all the correct parts and they would NOT issue the reimbursement for the part and only reimburse me for the labor cost from the bike shop ($30) vs the total of ($95). I'm not sure why they're 100% confident the bike had all the correct parts installed from the factory unless they individually check every bike for quality control. And Ride1Up if you do in fact do this, please send me the approval statement from the factory that says my bike had the proper piece installed.I've been going back and forth with them for about 1-2 weeks now and it's so much of a headache that I've given up trying to recover the reimbursement. This experience felt like a total bait-and-switch.Now even if I wanted to return the bike, I would have to pay more in shipping charges and then they would also be able to deduct any amount they deem necessary for damages that occur during shipping from what I originally paid them.TLDR: I got a bike with wrong pieces installed, Ride1Up said to get it fixed by bike shop and they would reimburse. After doing what they said they basically call me a liar and refuse to reimburse. If you order a bike from this place, you better pray it comes with all the right parts or you'll end up paying up again for the missing pieces and you'll pay even MORE if you want to return it due to missing pieces.EDIT: After speaking to Kevin, I was able to get a refund and resolve this. I hope others don't have to go through this experience but if you do, ask for Kevin!
Rakesh Lahoti
17:13 29 Sep 20
I had really high hopes and was very excited when I ordered the Ride1Up LMT'D. I also read all the reviews about how good their customer service was so I felt pretty comfortable ordering from them even if they have a direct-to-consumer business model.
So I get the bike with a wrong part pre-installed from the factory. I took the bike to a professional bike shop to have it assembled and they informed me that the missing part for the bike would make it unsafe to ride and they could not sign off on the assembly until that part was replaced. At this point I thought ok no problem, I'll just contact Ride1Up, get a replacement part, and have the bike shop repair it so I can finally start riding the bike that I waited months for.
This is what Ride1Up customer service had to say when I told them about the situation.
1. They asked me what was the exact part that was missing.
2. I tell them what the bike shop told me and ask them if they will send a replacement piece or should I have the bike shop repair it and they can reimburse me for the piece.
3. They tell me to have the bike shop repair it and they will reimburse me for it.
4. So I proceed with the repairs and send the receipt to them for reimbursement.
5. They tell me that the bike was shipped with all the correct parts and they would NOT issue the reimbursement for the part and only reimburse me for the labor cost from the bike shop ($30) vs the total of ($95). I'm not sure why they're 100% confident the bike had all the correct parts installed from the factory unless they individually check every bike for quality control. And Ride1Up if you do in fact do this, please send me the approval statement from the factory that says my bike had the proper piece installed.
I've been going back and forth with them for about 1-2 weeks now and it's so much of a headache that I've given up trying to recover the reimbursement. This experience felt like a total bait-and-switch.
Now even if I wanted to return the bike, I would have to pay more in shipping charges and then they would also be able to deduct any amount they deem necessary for damages that occur during shipping from what I originally paid them.
TLDR: I got a bike with wrong pieces installed, Ride1Up said to get it fixed by bike shop and they would reimburse. After doing what they said they basically call me a liar and refuse to reimburse. If you order a bike from this place, you better pray it comes with all the right parts or you'll end up paying up again for the missing pieces and you'll pay even MORE if you want to return it due to missing pieces.
EDIT: After speaking to Kevin, I was able to get a refund and resolve this. I hope others don't have to go through this experience but if you do, ask for Kevin!
So I get the bike with a wrong part pre-installed from the factory. I took the bike to a professional bike shop to have it assembled and they informed me that the missing part for the bike would make it unsafe to ride and they could not sign off on the assembly until that part was replaced. At this point I thought ok no problem, I'll just contact Ride1Up, get a replacement part, and have the bike shop repair it so I can finally start riding the bike that I waited months for.
This is what Ride1Up customer service had to say when I told them about the situation.
1. They asked me what was the exact part that was missing.
2. I tell them what the bike shop told me and ask them if they will send a replacement piece or should I have the bike shop repair it and they can reimburse me for the piece.
3. They tell me to have the bike shop repair it and they will reimburse me for it.
4. So I proceed with the repairs and send the receipt to them for reimbursement.
5. They tell me that the bike was shipped with all the correct parts and they would NOT issue the reimbursement for the part and only reimburse me for the labor cost from the bike shop ($30) vs the total of ($95). I'm not sure why they're 100% confident the bike had all the correct parts installed from the factory unless they individually check every bike for quality control. And Ride1Up if you do in fact do this, please send me the approval statement from the factory that says my bike had the proper piece installed.
I've been going back and forth with them for about 1-2 weeks now and it's so much of a headache that I've given up trying to recover the reimbursement. This experience felt like a total bait-and-switch.
Now even if I wanted to return the bike, I would have to pay more in shipping charges and then they would also be able to deduct any amount they deem necessary for damages that occur during shipping from what I originally paid them.
TLDR: I got a bike with wrong pieces installed, Ride1Up said to get it fixed by bike shop and they would reimburse. After doing what they said they basically call me a liar and refuse to reimburse. If you order a bike from this place, you better pray it comes with all the right parts or you'll end up paying up again for the missing pieces and you'll pay even MORE if you want to return it due to missing pieces.
EDIT: After speaking to Kevin, I was able to get a refund and resolve this. I hope others don't have to go through this experience but if you do, ask for Kevin!
Rick Granger
19:43 25 Sep 20
Have a 500 and a 700ST. I assembled them myself and have had zero issues with either bike! My 500 arrived in March and as of today I have 3272 miles on it. My wife’s 700 came in June and she has over 850 miles on hers! Can’t tell you how much we enjoy these bikes..
ZeeTelevision :3
19:39 24 Sep 20
I would never order a bike online ever again. From here or anywhere in general. The bike came broken and many parts were broken when it came to my home. They do offer to to fix it but what’s the point if it can potentially break again. So I returned it and they didn’t even give me a full refund. The customer service is like okay not the greatest. If you want a bike I would recommend a local bike shop.
Drew Frechette
15:47 24 Sep 20
I went with the basic Core 5 model from Ride1up. I'm very happy with this bike. I've had it for about two weeks and have put about 75 miles on it. Although I put it together myself, I still had it tuned up by Velofix which was a great decision. They lined the breaks up really well and just got everything really dialed in.The Good-It was boxed well and was relatively easy to put together. It probably took me an hour, but it's worth noting I'm pretty handy with bikes.-It feels really solid. Admittedly, it doesn't have high end parts, but as an entry level bike I am extremely satisfied with the look and feel of it. It rides very smoothly.-Battery life seems really good. I have put 75 miles on it so far and have only charged it about 1.5 times. For reference, I'm 5'9" and about 150 lbs.-Support has been stellar. I haven't needed much, but they have been quick to respond to my emails and have provided good information to troubleshoot issues.The Bad (ish)-The instructions that came with the bike were for the 500 series. They were not specific to the Core 5 model. they were close enough to get the job done, but it would have been nice to have specific instructions that were made the model I purchased.-I experienced some battery connectivity issues after about 25 miles of riding. It turned out to be an easy fix (support team provided guidance on wires to check), but it wasn't fun to be miles away from my house and have the battery not work.-The disc brakes on the back tire were very challenging to align, even for the Velofix mechanic. He said that area of the frame was slightly bent, but he ultimately got them tuned up properly.All in all - VERY HAPPY. I plan to purchase another one for my wife.Added bonus - Mu kid's bike seat sits well on it. And he loves to ride!
Art
01:00 24 Sep 20
Just got my core5. I tried before some Bosch Ebikes which cost thousands $$$$ and I wasn’t satisfied like with ride1up core5. I Will safe money for limited 😀 I definitely recommend to everyone! Thanks all team Ride1up!
Sudheendra Poluru
03:22 23 Sep 20
Ride1up LMT'D is an awesome Bike. Bike arrived in a secured package. Bike assembly was a breeze. Once the bike was certified by my local bike shop, I took it for 25 mile ride and I enjoyed every bit of it. Customer service is very responsive and have every intention to satisfy customer needs. Bike itself is beautiful and powerful. I received lot of compliments from friends ( and few strangers) about the appearance and power. Glad I was able to find Ride1up.
Sherry Sherry
03:58 22 Sep 20
Searched several ebikes before making the purchase.
Found the R1Up and decided it was the best value for money.
Bought it for my 50th birthday and have been in love ever since!
Found the R1Up and decided it was the best value for money.
Bought it for my 50th birthday and have been in love ever since!
Alex Granda
10:49 21 Sep 20
I ordered the straight riser handlebars and got the mustache round bars. I really don’t like those other handlebars so I contacted support and they wouldn’t own up to that mistake. Good bike but horrible support
Brik Allen
18:42 19 Sep 20
Very stylish looking bike. Mine arrived with a broken thumb shifter. It didn't look to be packaged securely, with loose screws and not much protection offered for the delicate parts that stick out. The issue has been addressed and a new part is being sent to me. I wish the customer service responses were quicker and I wish they sent the allen wrenches for assembly. Other than that it looks like a sturdy frame at a nice value.
Krishna Raichura
19:16 12 Sep 20
Bikes are super quality and great price point! These guys care about their customers and bikes. Thanks again for your excellent customer service Alex! We are loving our bikes and am passing the word along to everyone I know about your bikes.
Bryanx1964
00:19 01 Sep 20
Ride1 Up delivered a great bike. Reasonable price, great packing and shipping and great customer service. I'm handy but never assembled a bike before. The videos they have and customer service helped me put it together. Actually, it was easy. I think as they evolve in the future they'll even get better at what they do. That's what happens when the owners and staff have a passion for what they do. Love this company and will get another bike from them Im sure. As for my 500 series. It's powerul, solid and the battery lasts very long. I put my first 34 miles on it and the battery is only half used, although I'm only 150 pounds.. Thank you for a well delivered product!
Dennis Wagner
23:36 26 Aug 20
Bought a 500 in the Spring and ride it to work 2-3 times a week. Love it so much I just ordered a 700ST for my wife!
Linra Fecke-Stoudt
21:49 25 Aug 20
I purchased a 500 about a year ago and love it. Tons of speed. Battery lasts forever with my style of usage (i am light and like to pedal a reasonable amount). Needed some adjusting on the front brakes, but other than that i have not had any issues. About $300 less than my boyfriend's aventon pace 500, but I got front suspension that he didn't. ( he does have hydraluic brakes vs mechanical that I have). We switch bikes when he get low on battery, but i still haven't run mine under half charge with 30+ miles on some trips.
Andy Weber
20:49 25 Aug 20
I own the 500, love the bike, and recently got the 17ah battery. Big fan!
Ryan Drobek
18:40 25 Aug 20
1UP was not UP-front about shipping delays, and hopefully, when I am UP-close to the bike I won't realize they were being UP-tuse about the quality of the bike. Fingers crossed!
Dan Bickel
01:57 05 Aug 20
Beware of the unfair cancellation policy! I cancelled 5 minutes after placing an order and was charged a full 3% on my order. This would be acceptable if the bike was built and shipped.
Jackie Finn
18:49 03 Aug 20
I’ve only had my 700 for a short time,but it’s been great. It’s comfortable, smooth and boy, it can go really fast. I feel really safe riding it, and based on my age, 66, that’s really important. We had to wait a long time to get the bike, but definitely worth the wait!
Customer service was excellent. I have been bugging these guys relentlessly and they always cheerfully respond to my questions.
Speaking of which, can anyone recommend a front rack for these bikes?
Customer service was excellent. I have been bugging these guys relentlessly and they always cheerfully respond to my questions.
Speaking of which, can anyone recommend a front rack for these bikes?
Michael Rogers
01:33 28 Jul 20
Ride1UP is my first E-Bike experience, and it has been an excellent one. I purchased the 500 series. They shipped when they said they would even with covid going on. The bike itself seems to out-do the metrics they have listed on their website. This has made my daily commute to work, the store etc... so much better. I would highly highly recommend.
Bernie Wood
18:59 27 Jul 20
I originally had some issues with my front break but they helped me fix the issue. This company makes quality bikes at a good price. Support is good and I would recommend them to friends. The bike is fun to ride and I love riding it.
Bernie Wood
Bernie Wood
Dane Arnold Evans
02:40 23 Jul 20
I had a great experience with ride1
up, both the bike and customer service are second to none.
I got the 500 series and now it's my primary mode of transportation! Pedal assist helps me commute 15 miles to work and I love taking the trails rather than sitting in traffic.
very sturdy and still easy to maneuver. power transfer is steady and gradual so there is little chance of it coming out of context when accelerating. Fantastic value for a great commuter bike!
customer service is very responsive and helpful. can't recommend them enough!
up, both the bike and customer service are second to none.
I got the 500 series and now it's my primary mode of transportation! Pedal assist helps me commute 15 miles to work and I love taking the trails rather than sitting in traffic.
very sturdy and still easy to maneuver. power transfer is steady and gradual so there is little chance of it coming out of context when accelerating. Fantastic value for a great commuter bike!
customer service is very responsive and helpful. can't recommend them enough!
Adam Collins
13:15 30 Jun 20
Had a great experience with them. All the staff were friendly and polite. The assisted us at every turn and answered every question we had. If we are ever in the market for another bike we will definitely use these guys again. We highly recommend them!!
Brett Wofford
02:22 18 Jun 20
The best customer service I've ever seen! Quick replies and very flexible based on your needs. Cant say enough good things about them, great products and service!
Anastasia Woods
15:40 16 Jun 20
Hands down some of the best customer service I have ever dealt with. My boyfriend and I both ordered 700s which were delivered in May. Assembly was easy enough, but my bike only worked for the initial test ride and was dead when I went to take it for our first planned trip. I e-mailed Ride1Up and they responded within the hour. Ride1Up expedited shipment of a replacement motor to my local bike shop (and then a controller when the new motor didn't fix the issue) and reimbursed me for the repair costs. Now that it is working again, we couldn't be happier with our purchase. The bikes are more fun to ride than either of us imagined 🤩
Scott Terrell
06:19 11 Jun 20
This is by far the most impressive support team I have ever encountered. With automated intrusive service teams, this was an absolute incredible experience I have ever had. I never leave reviews and this might be my first one ever. This was even before I received my bike. Once I do, it may be my second! Hat tipped service / support team. You deserved it!!!
Scott
Scott
Jeffrey Kimes
11:42 06 Jun 20
This 500 series ebike will put a smile on your face.
Sandra McMurphy
23:26 05 Jun 20
I have had my 700 series bike now for about a month. LOVE IT! Worth every penny! I can tell you I did my research. I think I looked at every electric bike out there. Ride1up was the best one for the money. It didn't let me down.
I Live in Santee, Ca rode my bike to the beach 2x's. about 42 miles round trip for me. I pedaled some and used pedal assist. When I got home I still had a good amount of battery left. 40% one time and 25% the next. I went different routes each time.
If your on the fence about this bike, don't hesitate to buy it. I have no regret. It's fun, fun, fun!!!! Ok I'm off on another
adventure on my beautiful ride1up bike. yippie
I Live in Santee, Ca rode my bike to the beach 2x's. about 42 miles round trip for me. I pedaled some and used pedal assist. When I got home I still had a good amount of battery left. 40% one time and 25% the next. I went different routes each time.
If your on the fence about this bike, don't hesitate to buy it. I have no regret. It's fun, fun, fun!!!! Ok I'm off on another
adventure on my beautiful ride1up bike. yippie
James Ullrich
00:59 14 May 20
Great quality at a great price. But let's not forget great style.
Penny Henderson
20:58 07 May 20
Fabulous product at a spectacular price! Love my 500 series ebike!
Rob Hammond
04:18 31 Mar 20
Killing Covid with Ride1up 🇺🇸
Roger Cole
01:59 23 Feb 20
Bought a 500 for commuting to work (10 miles each way with 1500 feet of climbing). The 500 makes easy work of the hills and has more than enough battery power to make the trip without needing to be recharged at my office. My only regret is that I didn't get one sooner!
Alfredo Sanchez
11:14 06 Feb 20
I received my 700ST this week. FedEx wouldn’t leave it without a signature and ID so I elected to reroute it and go pick it up locally instead of missing more delivery attempts.
The box was in decent enough shape. Upon unboxing everything was in perfect shape, and all hardware was easily located.
I took 3 evenings to assemble it after work. The YouTube assembly instructions were perfect for me and pretty easy to follow. I used to wrench on bikes as a kid so it was easy for me, but would be easy for anyone you views it.
Get a bike stand!!!!!! I ordered a cheap one based on the recommendation of another group member and he was right on with the stand working well.
Assembly went well and the test ride was amazing compared to the magnum premium I just sold.
That bike was also 500w but the 700 climbed the same hill at 18 mph that the magnum only managed to maintain 10mph🤷🏾♂️
Looks like my bike commute will go from 55 min to 35-40 min and I’m excited about that.
I test rode it again at night and the lights are quite bright so another unexpected plus here.
Only issue is the front wheel appears to be out of true but that’s easy enough to fix.
Thanks Kevin Dugger for what seems to be a homerun for me.
I can’t believe I spent 2 grand on the magnum 🤦🏽♂️
The box was in decent enough shape. Upon unboxing everything was in perfect shape, and all hardware was easily located.
I took 3 evenings to assemble it after work. The YouTube assembly instructions were perfect for me and pretty easy to follow. I used to wrench on bikes as a kid so it was easy for me, but would be easy for anyone you views it.
Get a bike stand!!!!!! I ordered a cheap one based on the recommendation of another group member and he was right on with the stand working well.
Assembly went well and the test ride was amazing compared to the magnum premium I just sold.
That bike was also 500w but the 700 climbed the same hill at 18 mph that the magnum only managed to maintain 10mph🤷🏾♂️
Looks like my bike commute will go from 55 min to 35-40 min and I’m excited about that.
I test rode it again at night and the lights are quite bright so another unexpected plus here.
Only issue is the front wheel appears to be out of true but that’s easy enough to fix.
Thanks Kevin Dugger for what seems to be a homerun for me.
I can’t believe I spent 2 grand on the magnum 🤦🏽♂️
Ronald Smith
17:20 05 Feb 20
I had trouble with my 700 Series right out of the box in December 2019. Rid1up support stuck with me and had me take to eBike shop of my choice and they refunded my expenses and worked with my repairman to resolve problem. Great company.
Alan Phillips
19:49 27 Jan 20
great bike and fantastic follow up from the company!
Brenda Muhler Wishbow
14:46 27 Jan 20
The perfect ebike....it looks great, it’s incredibly comfortable, it’s powerful, and it smoothly transitions to and from power assist. The best part was how responsive customer service was to questions...amazing!
Michael Glynn
14:48 08 Jan 20
Great products and great support!
Tim Jay
13:00 10 Nov 19
Owner of 2 Carbon Pro boards. I feel like I bought a ski hill, here in Florida. Carving at speed feels like charging down steep groomers riding your edge. I was worried about getting bored with it like say a jetski, but it isn't happening with new terrain to explore around every corner and plenty of juice in the throttle.
These are great boards all the way around. Nothing compares in its' price range, not even close. I actually got 2 of them for less than 1 of the well known competitor. I'm glad I took a chance on a new company I didn't know anything about because these boards are worth every penny.
P.S. - Update your safety gear you will be going faster than you think.
These are great boards all the way around. Nothing compares in its' price range, not even close. I actually got 2 of them for less than 1 of the well known competitor. I'm glad I took a chance on a new company I didn't know anything about because these boards are worth every penny.
P.S. - Update your safety gear you will be going faster than you think.
Bob Como
16:51 09 Nov 19
I've had the city500 bike for 6 months and put 500 enjoyable miles on it. Customer service has been top-notch and I'd rate it a solid 5 out of 5. I do recommend getting the upgraded digital display as it gives you a wider range of pedal-assist speeds.
Nick Rodes
03:20 08 Nov 19
great boards, amazing quality and best battery life money can buy under $1,000.
Larry Warren
15:08 02 Nov 19
Excellent value and expanding product line
Denise Truhn
02:13 25 Oct 19
We love these bikes so much we own four!
Karen Jensen
01:25 06 Oct 19
Coolest lookin electric bikes out there! Great customer service!
Chadly Stu
04:12 04 Oct 19
smooth electric skateboards designed for steezy smooth moves
Michelle McClaflin Burks
21:19 22 Sep 19
What makes this board a great product has already been stated in all the previous positive reviews and is more than true.
I would like to brag on our customer experience with Ride1up. Their service after the sale.
We contacted Ride1up - knowing our situation was not a warranty issue - with in 2 emails they had offered a deep discount on a new board and advised us to keep the old one for spare parts.
If you want a great board with great customer service after the sale? You are in the right place.
I would like to brag on our customer experience with Ride1up. Their service after the sale.
We contacted Ride1up - knowing our situation was not a warranty issue - with in 2 emails they had offered a deep discount on a new board and advised us to keep the old one for spare parts.
If you want a great board with great customer service after the sale? You are in the right place.
Brian Keith Johnson
03:35 20 Sep 19
The board arrived as scheduled. (Bamboo Classic) A bit of difficulty with purchase, but Chris Brake from sales was outstanding with answering all of my questions. Very polite, also well spoken. The best customer service experience I've had to date......the board you may wonder? A bit much for being non-experienced, (but a good thing.) Great acceleration and braking. As well as response. I think it will turn out to be a great experience.
Ty Ride1Up!😁 If you see a video of someone with a panda mascot head, cruising through the Smokey's, it wasn't me😎
⚠️Saftey first
Ty Ride1Up!😁 If you see a video of someone with a panda mascot head, cruising through the Smokey's, it wasn't me😎
⚠️Saftey first
Adam Coster
19:54 19 Sep 19
Ride1Up provides excellent customer service. My bike came missing a part and after contacting them they had it to me the next day, no questions asked. They were polite, friendly, and extremely helpful throughout the whole process. Their products are high quality at a low price, and I highly recommend the 500 Series City to anyone looking for their first eBike.
Brad Voorhees
17:50 16 Sep 19
I just received my bike last week and am very happy with my purchase. I looked around the internet and did quite a bit of investigating regarding the best bike for me. I could not justify the prices for most. Learned about Ride1Up, checked out past reviews, Youtube posts and could not find many negative comments. It seems to be of great quality, sturdy when riding and is pretty fast. I upgraded to the the LCD montior which added a few more PAS settings as well as MPH/KMH, range and backlight. Had a small glitch with the LCD settings which are kinda complicated. But I contacted them via email and immediately received directions to fix the problem. So far so good. Taking to Mammoth next week..
Jonathan W Kohn
20:25 13 Sep 19
I recently purchased a Ride1UP 500 Series City E-bike and am extremely pleased with the purchase. I opted for the optional LCD panel and rack with my purchase.
Prior to buying the bike, I found the support staff very responsive to my concerns and questions, often answering my emails well after closing time and on weekends. It was reassuring to know that there were real people behind the web site who were actively involved with customer’s needs.
The construction is very robust and at 62 lbs it certainly is not a light weight. But the weight of the bike and large tires adds more stability on both paved and hard packed surfaces. I particularly like the interaction of the gearing system, the 9 boost settings (standard control only has 3 settings), and the throttle, which was thumb controlled. I placed the LCD panel close to the thumb throttle which allowed me to use my thumb and index finger to control the boost easily and also page through the display options.
The combination of 9 setting and gear ratio selections allows me to get the level of exertion I want without feeling that I am just riding on an electric vehicle. Given the weight of the bike, there’s plenty of opportunity to get whatever level of exercise you want. Yet when things get tough there’s plenty of power to get you up any hill.
The throttle also has the advantage of providing a small boost when starting up from a standing position as when waiting for a light to change. This allows for a quick transition from the stationary position through the initial wobble on start up to peddling up to speed. I give the throttle just a slight tap once I’m on the bike. Given the torque of the motor, the rider has to learn just how much throttle is needed in this and other circumstances.
I found the battery capacity to be excellent. After a ride of 10-12 miles with one of two moderate climbs, I still had about 70% capacity remaining. The charge rate is more than adequate to bring the battery up to full capacity in 1 and 2 hours.
The overall finish of the bike is excellent. I like the upright riding position, wide handle bars, and the substantial leather wrapped hand grips.
Prior to buying the bike, I found the support staff very responsive to my concerns and questions, often answering my emails well after closing time and on weekends. It was reassuring to know that there were real people behind the web site who were actively involved with customer’s needs.
The construction is very robust and at 62 lbs it certainly is not a light weight. But the weight of the bike and large tires adds more stability on both paved and hard packed surfaces. I particularly like the interaction of the gearing system, the 9 boost settings (standard control only has 3 settings), and the throttle, which was thumb controlled. I placed the LCD panel close to the thumb throttle which allowed me to use my thumb and index finger to control the boost easily and also page through the display options.
The combination of 9 setting and gear ratio selections allows me to get the level of exertion I want without feeling that I am just riding on an electric vehicle. Given the weight of the bike, there’s plenty of opportunity to get whatever level of exercise you want. Yet when things get tough there’s plenty of power to get you up any hill.
The throttle also has the advantage of providing a small boost when starting up from a standing position as when waiting for a light to change. This allows for a quick transition from the stationary position through the initial wobble on start up to peddling up to speed. I give the throttle just a slight tap once I’m on the bike. Given the torque of the motor, the rider has to learn just how much throttle is needed in this and other circumstances.
I found the battery capacity to be excellent. After a ride of 10-12 miles with one of two moderate climbs, I still had about 70% capacity remaining. The charge rate is more than adequate to bring the battery up to full capacity in 1 and 2 hours.
The overall finish of the bike is excellent. I like the upright riding position, wide handle bars, and the substantial leather wrapped hand grips.
Henry Gabriel
17:20 07 Sep 19
The bikes are awesome! 5/5 the smile on my face! Customer service 6/5. The Boss is so personable!:))
Andrew Parke Slater
22:42 04 Sep 19
Got the 500 Series City and couldn't be happier. Bike was easy enough to assemble (although I did have a mechanic check behind me and resolve a minor alignment issue). Support was helpful and communicative whenever I reached out.
Claire Kelly
23:22 21 Aug 19
Phenomenal quality and customer service! When I was debating what ebike to purchase I called Ride1Up’s support number and the owner, Kevin, picked up and talked me through the whole process. I’ve also had to contact customer support via the facebook page messenger and via email a few times and they’ve been extremely responsive and helpful!
As for the quality, I bought a Ride1up 500 Series MTB and I absolutely love it! I found myself without a car (or the funds for one) in a place that requires autonomous transport. I looked at a ton of different ebikes, from budget Amazon ones to slightly higher end bikes, and the conclusion was that this is the absolute best bang for your buck you can get. People with the funds get stuck in the slippery slope of “well if you’re already spending the money why not spend the extra $3-400+ on a higher end bicycle” but unless you’re a bicycle aficionado with very specific tastes (or long commutes,) let me tell you this bike will MORE than satisfy you. I am having way too much fun and everyone from friends and family to bicycle shop experts are impressed by its power and comfort. Cannot recommend them enough!
As for the quality, I bought a Ride1up 500 Series MTB and I absolutely love it! I found myself without a car (or the funds for one) in a place that requires autonomous transport. I looked at a ton of different ebikes, from budget Amazon ones to slightly higher end bikes, and the conclusion was that this is the absolute best bang for your buck you can get. People with the funds get stuck in the slippery slope of “well if you’re already spending the money why not spend the extra $3-400+ on a higher end bicycle” but unless you’re a bicycle aficionado with very specific tastes (or long commutes,) let me tell you this bike will MORE than satisfy you. I am having way too much fun and everyone from friends and family to bicycle shop experts are impressed by its power and comfort. Cannot recommend them enough!
Snowy Snowy Zhang
13:04 11 Jul 19
I can feel Kevin is a very nice person.
Jerry-Annie Sales
00:01 10 Jul 19
Great Bike - very happy with my purchase. I ordered the 500 MTB bike on Fri and received it the following Wed. I live in Illinois. The package was intact and the bike inside was well protected with plastic and foam packaging. The bike was easy to assemble and took about 30 minutes.
I have ridden it about 100 miles so far and when riding at a slower pace 13-15 mph, I was able to get over 50 miles on one battery charge.
The bike is fun to ride and coasts very well downhill with no noticeable drag from the hub motor. I bought the upgrade display and when in assist mode 9 and 7th gear, on flat ground I could get to 25 mph pedaling as fast as I could pedal (I am a 69 year old male). The brakes and shifters all work well and seem to be of good quality. The entire bike seems solid and well made. I definitely recommend this bike.
I have ridden it about 100 miles so far and when riding at a slower pace 13-15 mph, I was able to get over 50 miles on one battery charge.
The bike is fun to ride and coasts very well downhill with no noticeable drag from the hub motor. I bought the upgrade display and when in assist mode 9 and 7th gear, on flat ground I could get to 25 mph pedaling as fast as I could pedal (I am a 69 year old male). The brakes and shifters all work well and seem to be of good quality. The entire bike seems solid and well made. I definitely recommend this bike.
Brian Wittman
01:01 14 Jun 19
Kevin and pre-sale customer service gets a 6 out of 5, because 5 just isn't enough!
John Windmiller
00:52 09 May 19
everything a great bike .. buy it you will like it
Greg Zarski
21:10 11 Apr 19
I purchased the 500 MTB about two months and absolutely LOVE this bike! I haven't touched any of my other bikes since. Aesthetically, the bike is a 5/5 (I got the darker color palette). The bike just looks fantastic. Functionality-wise, it's also a 5/5. I use it for commuting (about 22mi one way, 44mi round trip), for singletrack offroading up in the hills behind my house, and I even use it to tow my kid's bike trailer. The thing that surprised me the most was how practical an ebike like this is for towing a bike trailer with a kid in it. The torque of the electric motor makes it insanely easy to start from stop lights / stop signs and makes it effortless to sustain a decent speed with the trailer. My kid absolutely loves it. Lastly, customer-service-wise, also a 5/5. Kevin, the owner, responds quickly to queries at all times of day (Kevin, do you even sleep?).
Overall: 5/5. I've recommended this bike to everyone I know who bikes. LOVE IT.
Overall: 5/5. I've recommended this bike to everyone I know who bikes. LOVE IT.
Matt Gunson
22:32 01 Apr 19
I am very pleased with my purchase. If I were to rate the product on it's individual parts and features alone, it might not rate out as a "5." I might have given it a 4 as some of the hardware isn't top shelf. That said, if I wanted anything that was significantly better I'd have to pay double or maybe even triple.
I wanted the MTB rather than the cruiser for my 16 mile commute because I like to get slightly aggressive with my ride in order to get a pretty good workout. They were out of the MTB but Ride1Up offered a discount to cover the cost of an MTB bar. I also bought some dropdowns to go with it and now I have an amazing commuter.
I ride pretty hard when I commute so I was concerned I wouldn't get a big enough benefit from the pedal assist as I am able to sustain speeds of 17-18 mph fairly easily and 19-20 with good conditions or extra effort. I am also large-ish at 6'1" 220 and was afraid that would slow down my speed. I was thrilled to look down at my speed once I got up to what felt like a max cruising speed and see I was going 25mph! I even hit 30mph coming down an overpass. I was also happy that I still burned the same number of calories that I would have on my non-assisted bike because as I was pedaling just as hard.
Ultimately, the bike was able to do what I had hoped—reduce my commute time enough to make bike commuting an option every day, not just when I get up early enough to fit it in, now that I moved four miles further from work.
When summer hits, here in Phoenix, It will be great to use the throttle all the way home rather than pedal and have to take a shower again.
I am very happy with my purchase and believe there isn't a better value on the market when it comes to an E-bike.
I wanted the MTB rather than the cruiser for my 16 mile commute because I like to get slightly aggressive with my ride in order to get a pretty good workout. They were out of the MTB but Ride1Up offered a discount to cover the cost of an MTB bar. I also bought some dropdowns to go with it and now I have an amazing commuter.
I ride pretty hard when I commute so I was concerned I wouldn't get a big enough benefit from the pedal assist as I am able to sustain speeds of 17-18 mph fairly easily and 19-20 with good conditions or extra effort. I am also large-ish at 6'1" 220 and was afraid that would slow down my speed. I was thrilled to look down at my speed once I got up to what felt like a max cruising speed and see I was going 25mph! I even hit 30mph coming down an overpass. I was also happy that I still burned the same number of calories that I would have on my non-assisted bike because as I was pedaling just as hard.
Ultimately, the bike was able to do what I had hoped—reduce my commute time enough to make bike commuting an option every day, not just when I get up early enough to fit it in, now that I moved four miles further from work.
When summer hits, here in Phoenix, It will be great to use the throttle all the way home rather than pedal and have to take a shower again.
I am very happy with my purchase and believe there isn't a better value on the market when it comes to an E-bike.
Scott Giurlani
23:00 27 Mar 19
I bought one of each for me and my wife. SO MUCH FUN!! we have taken more rides in the last 3 weeks that we have in years. And you still get a bit of a workout, without even noticing.
James Adam Patterson
06:31 01 Mar 19
Arrived in 2 days. Runs great, And the customer service is awesome!
Jeff Bossaller
04:55 24 Jan 19
Wow, what a great bike. It is a lot of fun to ride! If you haven't considered an electric bike...do so now. If you are considering it, look no further. These bikes are well built and the price is very nice too.
There are 4 main things I look for when dealing with a company: 1 - Great product, 2 - excellent customer service, 3 - Price, 4- locally owned...and they have them all covered here.
Thanks for the great bike!
There are 4 main things I look for when dealing with a company: 1 - Great product, 2 - excellent customer service, 3 - Price, 4- locally owned...and they have them all covered here.
Thanks for the great bike!
Lloyd Guiberteau
10:29 19 Dec 18
I have the MTB500. The package on this bike is very good. It is a lot of fun to ride. You really need to get one. The battery distance is amazing and it charges without any problems. I get between 50 and 60 miles on a charge using pedal assist 1 and 2 on the stock computer. The little rubber stopper where the charger enters the battery compartment doesn't always shut properly but I use a piece of electrical tape to keep it shut to avoid moisture and dirt from entering. The computer works fine and I plan on getting the upgraded one to have more pedal assist options and added info for the ride. The pedals were quality but too small for me and I switched them out for the Electra Chopper pedals. At 20 dollars they are great for this bike. It comes with a nice Selle Royal seat but a bit too small for my liking and I switched it out for my Selle Royal Journey which I had on my Electra Moto. The kickstand is sturdy and does not interfere when riding. I did raise the handlebars more to my liking with an extension device. Be careful if you do this so the cables are not effected by being stretched too far. Again it is so much fun - just get one.
Bart Sullivan
16:14 17 Dec 18
I love my Ride1UP e-bike! It works fantastic and looks great! I think it is the best e-bike for the value!
Kainoa Cruz
03:45 09 Oct 18
affordable electric bike with quality parts. I'm a happy biker, so much fun riding again. I keep it on PAS so I get the cardio that I need but cover more grown to enjoy soroundings while riding. Customer Service is always very helpful. My questions ps answered right away. Kevin, thank you! My 12 year old wants one already. lol
Patricia Dellow
21:46 26 Sep 18
have one!! love it, been riding it all over town!
Brett Colliton
04:59 26 Sep 18
All the products are priced very reasonable and are very high quality!
Michael Kincaid
00:13 14 Sep 18
Ordering my bike! Super excited to put it through it's paces!
John Steward
10:15 08 Sep 18
The best all-around electric bike I've seen. Love what you're doing. Saving up for one