WHAT PEOPLE ARE SAYING
David Andrews
21:39 26 Nov 22
I had been considering an ebike for a couple of years, at 67 with a spine fusion I don't get much exercise. The problem was a bike with all the features I wanted put me over $2,000, and me on a fixed income. I'm so glad I found Ride1up, the Cafe Cruser checked all the boxes, and was only $1,500.I have logged 540 miles after owning it 4 months. If you had told me I would ride a bike 500 miles a year ago I would have laughed at you.When we get our first bike it's like wings, a new level of freedom that expands our world. Then we get a driver's license and the bike drops away.I have lived in this neighborhood 26 years, and I have seen more of the surrounding area this past summer than I had in all that time. Things look very different when you are not looking at them through a windshield, and confined to roads. I got my wings back! that magic was still there, waiting for me.I liked the Cruser so much our family now owns 3 bikes from Ride1up.I was an aircraft mechanic in the Navy so I am versed in all the aspects of mechanical, electrical, welding and hydraulics. I have had this thing long enough to know it well. The TIG welds are perfect, the components and materials are excellent.If you are looking for a quality electric bike - you just found one.
Luke Brady
22:21 25 Nov 22
One of the best direct to consumer experiences I've ever had. Great quality product and great customer service - I purchased the Cafe Cruiser. Shipping was fast, setup was fairly straightforward and easy. I would absolutely buy from them again.
Saumya Salhotra
20:41 23 Nov 22
Great customer service and great selection of bikes! Very helpful, informative, and patient. Staff is incredible at the location on Laurel St! Excited to ride my new Core5.
Neal Rogers
00:49 22 Nov 22
I recently sold an eBike I had had for a year as it was just too hard to get my leg over the top tube. I needed a step through, due to various knee surgeries and spent a lot of time online looking for a combination of good value and good components. I found both in the Ride1Up 700. It arrived packaged very well, with no damage. I opted to have a professional mechanic build the bike and I'm glad I went that route. My first ride was today, to run a few errands, and boy, was it a lot of fun! The bike handles very well and is actually a bit lighter than my previous eBike. The 700 is a good balance of price and well-known components that you can actually find parts for if need be. Great job, Ride1Up!
David Bauer
23:42 21 Nov 22
Very helpful (Rudy was terrific) and a great bike for around town.
Brian Van Mason
03:00 19 Nov 22
End of season update:Three months ago, I took a very bad fall on my Limited.Unfortunately for me I broke my right thumb and middle finger, rib, and ended up with stiches in my left cheek. (Lots of road rash as well)As bad as this sounds, it could have been worse.This was my own fault as I took round-about in a residential Neiborhood too fast (22mph) on a wet road.... should have known better!!The bike had 447 miles on it.The most incredible result of this crash is the damage or lack thereof to the bike. Other than a torn seat and scratched left pedal the bike survived unscathed!!This is absolutely a beast of a machine.I cannot give enough credit to the Ride1up design team that created the Lmt'd model. This bike continues to amaze me with everything it can do.Although my riding season ended prematurely, I plan to start riding again in the spring.While I am a huge proponent and supporter of riding e-bikes, please remember to ride with respect, and slow down when the roads are slick. :)350-mile review.I purchased the Lmt'd in early June. I use it as a commuter bike. While I'm only riding 3 miles one way the route is on a very busy 4 lane road with a designated bicycle lane.The class 3 is perfect for this type of riding as I usually maintain 27-28mpg during my ride.I have made a few modifications to the front stem and handlebar in an effort to relieve any undue pressure on my neck and lower back. I have also installed a quality suspension seat post and rear fender. I experienced a blowout on the rear tire running over a large metal screw in the road after 3 weeks of ownership. Because of this I've also installed very thick tire inserts to prevent this from happening again.I am very satisfied with the bike. I performs extremely well and is everything I could ask for.I have maxed out at 37 miles of range on setting 2. This was over mostly flat terrain. If I had one request, or area of disappointment it would be the battery life and distance. I'd like to see Ride1up develop a battery that manages at least 50 miles on a charge.
Grant D Hensley DDS
02:02 17 Nov 22
I shopped eBikes for several months, test drives, videos, read reviews, etc. and landed on the 700 series. We bought one of each frame style. My wife and I Love these bikes. The support staff has exceeded our expectations. We are thrilled with our purchases.GDH
Umur Kontaci
18:04 09 Nov 22
A lot of bike for the money and excellent customer support. Ryan helped me through some of the mistakes I made during the assembly. This is how you do D2C
Michael Parsons
20:03 05 Nov 22
Thank you Rudy! and Ride1up for an awesome buying experience! We feel after purchasing 2 Prodigy we made the right choice and at an amazing price!! We are so looking forward to some E bike fun... Thanks again!!
Jim Ridenour
22:40 03 Nov 22
Purchased a Prodigy XC delivered a week ago & I'm very Happy with the product Quality & Appearance. Takes about 45-min to perform the assembly, which is easy. I've previously had Bosch & Giant Steps drive ebikes, the XC's Brose drive is much Quieter.This XC is good for both Paved & Gravel riding, very stable which is important to us Old guys.Price, Delivery & Support are Great.Jim
Ashley
01:21 03 Nov 22
Best company out there!
Brandon Nercessian
02:59 02 Nov 22
Bikes arrived with a little damage to the exterior of box. We unboxed them, put them together, then noticed a slight chip on the frame of one of the bikes (mine). I contacted customer service via email, and they responded very quickly with an offer of $40 for a touch up paint from a local hardware store since they didn't have any, which is understandable. I was happy about that. The next day, while loading bikes in our truck, I noticed a small dent on the rear bike rack (I'm assuming from shipping). I contacted customer service and they quickly responded with an offer to send a new one at no charge. Also, the phone mounts we got were too small for our phones, with the cases on them. They offered us a full refund! UNBELIEVABLE customer service! And even better, we LOVE our bikes! I am so glad we chose Ride1Up as our choice for ebikes. We have been telling everyone about them!
Krzysztof Cybulski
20:16 27 Oct 22
Dear Ride1UP;Thank you very much for your prompt help!The brand new, 48V replacement charger for 700 ST e-bike came quick and with no cost to me.How wonderful!Chris from Middletown, CT
Dan *
16:01 26 Oct 22
I wish it had a bigger battery,I bought this bike to do Doordash & UberEats deliveries, It's Not good for that you can only do like 3-4 deliveries and it's Dead but it's a good bike to ride to the store or something, I'm all ways having problems with the brakes but that's all ebikes,A spoke came undone I gotta get to that,All in All it's a good bike just not to work with
Alex Lewin
20:29 25 Oct 22
I just got a Ride1Up Roadster V2 Gravel. I emailed Ride1Up to send them some feedback, and Brad in Arizona suggested that I post it in a review. So here I am!Great:- Belt drive! Disc brakes! Premium parts at a great price! Solid- Super fun, great handling, fatter tires = smoother running- Lightweight, can be carried inside like a non-electric bikeOf course nothing is perfect out of the box!I did a bunch of stuff to it.I am 5'9"ish tall and I typically ride a 54cm frame, so I was right in between sizes. Small bikes are more fun than big bikes. So I for the smaller version (52cm) rather than the bigger one (58cm). Not surprisingly, it was a little small for me. I purchased a longer (100mm) stem, and it now feels about right. I wonder if Ride1Up could consider offering a stem option? It could help bridge some of the gap between the sizes.I realize that "roadster" means lean and mean and clean. But I decided I wanted a rack and some kind of mud protection, so I did that. It would be cool if R1U made some recommendations for these things. It also made me think, maybe I should have gotten a bike that had this stuff already installed, rather than doing it myself. 🙂 But then in the summer I'll probably take a lot of it off, and it'll be just what I need. So in warmer climates...I haven't had a straight-bar bike for a while, and I have confirmed that I really prefer drop-bars. They're easier on my wrists and are just generally better. Also better for aero, which becomes a real consideration at 20mph...could probably save a little battery. So it would be great to have a drop-bar version of it.Also I find the particular bars and grips on the roadster to be a bit skinny and hard. Something fatter might be nice. I can definitely address this by buying fatter grips. I gues someone likes skinny grips like these, but not me.Finally, my front wheel arrived a bit out of round. When I hit the front brakes, it veers to one side. If I were cooler than I am, I could fix this myself. Maybe it's time for me to learn to true wheels. Obviously it's not severe enough to prevent me from riding the bike in the meantime.That said, the brakes are generally very nice and quite effective. I'm glad to have the discs.For riding in the flats, there's not much need for me to go above power level 2 out of 5. Since it's single-speed, going over 20mph means spinning pretty fast. I have turned the power up to 5 out of 5 (of course!) and it's pretty fun, great acceleration, and able to push it to 24mph+. Whee! Battery life is on the short side when it's on 5! For my needs in Boston, the battery is perfectly fine--I'm covered. If I lived in a more spread-out or hillier city, I might think differently.Anyway, based on all that, 4 stars out of 5!
Barry Hulce
20:04 24 Oct 22
Absolutely a fantastic bike (Prodigy), I would highly recommend purchasing a bike from Ride1up. We took a leap of faith in ordering online based on so many great reviews, and super happy that we did. We bought the bicycle for my wife this summer, and she totally loves it. It is a high quality bike and tremendous value for the price. I can also highly recommend the company. We had an issue due to shipping, and customer service was fantastic. Thank you Ryan for being so helpful, prompt, and friendly. I can easily recommend Ride1up for their high quality bicycles and great customer service.
Gloria Wylie
14:27 23 Oct 22
My husband & I are 68 & 71 years of age. We are fortunate to live within a 15 minute access of the Great Allegheny Passage. We have enjoyed riding on the trail for years, but wanted to explore further...so we started searching for electric bikes. We settled on the Cafe Cruiser because we were riding beach cruisers & liked the comfortable seat & the upright cruise positioning of the handle bars. What a great choice for us! These bikes are made sturdy, they are beautiful & priced within our budget. Best purchase we ever made...Having the time of our lives! If you're considering this bike, don't hesitate!
Nathan Hadley
20:12 21 Oct 22
5 stars for the bike, but 3 for customer service. My girlfriend enjoys her Core 5, but my two interactions with customer service have both been frustrating. In those situations, I felt that they were lazy and unhelpful in responding to my questions and didn’t seem to know their own product very well. FYI, K-shield tires are flat resistant but not flat proof, so you may want to purchase a self-sealing inner tube and maybe even a liner for the front tire. Also, the website advertises a 750w motor, but be aware that it’s actually a 500w.
Sean Evans
23:07 18 Oct 22
Best bang for your buck ebike on the market. I did a lot of research before pressing the throttle on this one. Took me a couple years but I went for it and I made the right decision. Only thing I wish it had was a torque sensor instead of pedal assist. They do jam as much quality parts into the bikes at they can and still offer them at a highly competitive price. I highly recommend checking out Electrek YouTube reviews. All of their bikes have been reviewed on there. I have the 700 series and it's been very loyal to me. The fenders are a must. I don't really use the rack, but it's a good component to have. The lights are decent, do the job, but the headlight a few lumens brighter would be nice. The bike is fast and fun and did I mention their customer service is great too!
Al Gelbart
00:25 07 Oct 22
Rudy at the shop in San Diego is great! Had a minor issue with my Core5 still under warranty. I brought it in , and he greased, adjusted, and let me watch him and learn how to do it myself. I have two Core5's (one for my GF) and really like the bike's features engineering, and value.
Jon Olivencia
16:19 03 Oct 22
Just got my 700 series from Ride up!! So happy with my purchase. I did a lot of research before buying and the 700 stood out amongst the many Ebikes I looked at. Wanted something that would be a daily commuter, and it has definitely been great. The customer service is amazing as well. Stephen is so knowledgeable about the charging system and how to get the most out of your ride. He really helped me out. Anyone looking for answers for anything about the bike or company should definitely ask him. I highly recommend this bike and the company.
John Pool
22:21 28 Sep 22
Purchased 2 - 700 series ebikes - Upon delivery, one was slightly scratched up - the support folks were very responsive and discounted the purchase price readily. After riding one of the ebikes, decided it was too small and they agreed to refund after shipping bike back - no restocking charge and refund was made promptly after visual inspection. True to their word. Bikes are great - work well, made well, and good value. Highly recommend this product and this company.
Philip Reuer
02:47 25 Sep 22
Ride1Up is awesome! The staff installed my rear rack with ease and didn’t charge me. Love the Limited Bike. Ride it everyday to work with no problems. Highly recommend
SD_RepMo
10:25 24 Sep 22
I got the 700 Series ST. I have never had an e-bike and didn't know what to expect. What I didn't expect was a huge gouge on the top in the most obvious place possible. I told the company and they gave me a $60 refund and sent a bottle of touch up paint. They claimed it was shipping damage even though none of the shipping materials around the gouge were damaged. I have since seen on the FB group that dozens of people received the blue 700 ST with the very same damage in the same place. I can't believe they would ship those that way.Also, I had seen on all the reviews that people were getting the leak resistant Schwalbe Super-Moto X tires. I received the WTB Groov-E (not leak resistant). I got a flat at the 70 mile point from a small thorn.The bike is fun and allows me to go further and climb hills better. That is why I bought it so it does what I hoped for. But I will only be riding it on longer-than-usual rides or rides with extreme hills. Otherwise, I will stick with my light-weight gravel bike. It is much easier to transport.
Bruce Leaf
19:04 23 Sep 22
My wife and I got a Roadster2V last spring and have used it nearly every day since for errands around town. The pedal assist makes all riding seem like it's downhill or with a tailwind. Stephen and others at Ride1Up have been more than helpful with any questions and issues we've had. I highly recommend the company. In short, bravo to Ride1Up and the Roadster2V.
Christopher Budd
18:24 22 Sep 22
We purchased 2 Ride1Up Prodigy from them and have had a great experience so far.Shipping was very fast and the bikes arrived in perfect condition.One bike came with a bad tube (the valve itself was leaking) on the front, which Ride1Up immediately paid for repair at a local bike shop. Other than that, assembly went very smooth and their instructional videos were helpful.After 120 miles we have had no major issues and are extremely happy with both the performance and quality of the parts.
Jim T
17:30 20 Sep 22
Had the bike for 10 days and 100 miles now. The bike rides great and is excellent value. Slight delay in the power assist but not a big deal.
joe tansin
15:30 20 Sep 22
I most recently bought a Limited Ride One Up Ebike.. It arrived with a flat rear tire and I could not get the fork to insert in the frame properly. I contacted Ride One Up. And they responded immediatley. They told me to take the bike to a bike shop and have them get it in proper working order and they would reimburse me. Which they did promptly. They have been there to answer all my questions. Yesterday I went for my first ride and the bike performed like a champ. This is a great product and I reffered several friends and family members. Paul and Brad at Ride one UP were great guys and extremely helpful. I am 100% pleased with my purchase and would highly recomend Ride One Up to anyone looking for an Ebike. These guys believe in customer service!!!! Thanks Paul @ Ride One Up.And thanks Brad in sales.
Evan Davis
23:19 16 Sep 22
I purchased a 700 series in March 2022 with the intention of biking to work daily (approximately 5 miles each way). I live very close to Death Valley, where the weather consistently reaches 110F+ in the summer. I was concerned that the bike would not be able to withstand the heat (I park it outside, in the shade). However this bike has been a trooper. I ride it everywhere. Its reliable. Quick. Comfortable. I've had many people compliment its color. I've put over 1300 miles on it in 6 months and the only issues I had with it is I had to replace the derailleur (my fault). I highly recommend this bike to anyone considering an electric bike.
Bill Hamilton
23:03 13 Sep 22
I recently purchased a LMT'D. There initially were some issues with the bike, but Madeline is very knowledgeable and helpful and the issues were resolved. I am now ready to enjoy some good rides! Thank you!
Bill Wettstein
19:39 13 Sep 22
We have two of the 700 Cruisers and have over 300 miles on each of them. We love them. I am not an avid bike rider, but e-bikes make it fun. I can ride 11.9 miles to work in about 30 minutes on rural roads. Seems to be a high-quality bike with plenty of battery power. One day my wife and I rode 50 miles on them and still had around 25% battery life on them at the end of the day. We were not on high power, most of the day was in power level 2. We highly recommend them!
David Campbell
00:14 11 Sep 22
Bought 2 core5 bikes and received them 3 days apart. Both the ST and the XR were easy to assemble with very good support videos available for reference. My wife and I are loving the exercise and the time spent outdoors riding the bikes. Very happy with the quality and look of bikes. Great job Ride1up!
Bob Hart
18:07 10 Sep 22
I received my Core 5 three days after ordering it. Assembly took me a couple of hours and was not too difficult. Video instructions were good and some of the steps described in the video were already completed before the bike was sent. Adjusting the front calipers took some time but videos on their website helped a lot.The bike itself has been excellent and great fun to ride and have gone 47 miles using mainly pedal assist; about 85% pretty flat and 15% hills. It works well on hills too. One of hills has a short section with a 20% grade. It was difficult but still managed about 8 mph on PAS 5. I still have about 20% battery remaining. I did a lot of research before buying it; it is an excellent bike at a great price.Ride1up support: My experience with Paul has been superb. I had many technical questions about ebikes before I made a decision and Paul patiently responded to every email inquiry I made. His responsiveness and knowledge really helped me come to a decision and increase my comfort about buying a bike online.
Douglas Jones
00:07 08 Sep 22
Got my 700 st in 5 days! This is my second ride1up bike (core5). Assembled in about 1 hour. All perfect. Love the bike so far, my wife will get the core5, the 700 is mine.
Justin Rowe
16:20 07 Sep 22
I have had my Ride1UP Cafe Cruiser for a week now and have drastically reduced my car usage around town. My first e-bike and I am loving it. I had some trouble with my brakes and their customer service was excellent - provided me with a quick solution and even reimbursed me for the small amount of work needed by my local bike shop mechanic. Quick response, friendly, and a great bike - all around great experience!
Peter Somers
21:53 06 Sep 22
I recently purchased a lmt'd and have only ridden it about 20 miles. Nice bike. Well designed and easily assembled. Small blemish on frame from shipping. No touch up paint available, but the company through Paul gave me a 60.00 credit for having to go to a local store to try and match paint. More than generous! I'm so pleased with their customer service I bought my wife a 700! Waiting to put it together so we can head out on our local bike trail.
Throckmorton Gildersleeve
23:15 31 Aug 22
I had a clacking noise on my series 500 bike. The support team at Ride 1Up walked me through all the trouble shooting and even looked and listened to the video recordings i sent them so they could hear what I was talking about. They had the patience of saints and helped me resolve my issue - which turned out to be a cassette that wasn't tightened enough. I can't begin to tell you how helpful they were. I sure recommend them (and thank them) for being so diligent. I couldn't ask for an better support, especially remotely.A lot of people are hesitant about doing business with someone who is remote and doesn't have a local bike shop they can take their bike to. I agree, it would be easier if I could just go to a dealer near by, but the quality of the support Ryan and his team at Ride 1Up was fantastic. I have no regrets getting my bike from Ride 1Up and recommend them to anybody.I recently purchased a pair of new bike from Ride1Up, the LMT'D model. I had a number of questions about the LMT'D before I purchased it and the support team at Ride1Up was extremely helpful (and patient) in answering my questions. Unfortunately one of the bikes had some manufacturing issues when I assembled it. Patricia and Madeline from Customer Support really stepped up and helped me. The key problem I had was with the rear wheel. It was rubbing against the frame. Madeline immediately said I should take the bike to my local bike shop, have them check it out and fix whatever needs fixing. She said to have the work done and send them a detailed invoice from the shop. I wanted to learn more about the bike and, being an old retired aerospace engineer (Rocket Scientist), wanted to try to sort it out myself. Madeline was most patient in walking me through trouble shooting before I relented and took it to the local bike shop as she first suggested. They fixed the issues by truing the wheel and adjusting the gear shifter. I sent Madeline a copy of the invoice from the shop and a day or so later received notice that Ride1Up had credited my account with the cost for the repair. You can't ask for more than that. A number of my friends have purchased e-bikes from other manufacturers who had brick and mortar stores in Colorado Springs, about 15 miles down the mountain from where we live because they wanted a place to go to if they had any issues with their e-bikes, When I told them about how quickly and easily Ride1Up handled my problems they commented that it was a whole lot easier and faster than having to load their bikes in their cars and ride 15 miles to the Springs to the bike store where they bought their bike and then make another round trip several days later to pick up their bike when the repair was finished. They agreed the ability to work with any local bike store was much better than what they had to do. This continues the experience I had with my first e-bike from Ride1Up in answering questions and getting support. I can't recommend them and their products enough.
Eric Fan
03:09 28 Aug 22
Purchased a set of fenders for my Core 5, and when it didn't fit, I reached out to customer service and I got in contact with Benito who helped me get a replacement pair. Great customer service!
Andrew Baker
20:11 26 Aug 22
I bought a 700 series XR a couple weeks ago. I've put almost 200 miles on it so far, and absolutely love it. I'm a 30 year old that loves cycling, and have commuted to work via cycling for the past 3 years. I initially felt a little guilty by switching to an ebike, but I'm totally over that feeling after riding this bike. I can do a 20 mile ride in a little over an hour, get a good workout, and see so much more scenery than I could have on a traditional bike. I'd highly recommend. The assembly took a little while, but there are great videos on how to install the different components.About two weeks in, my front wheel bearing started to rub (or at least that's when I noticed it). I took it into a bike shop, who overhauled it and lubed it up. They said it was pretty dry. I contacted Ride1Up customer service, and sent them an invoice for the cost of the repair. They (without question) refunded me that amount. I worked with Ted in Florida who handled this case. He was courteous and helpful. I know some people have stated some customer service issues, but I have nothing but good things to say.If you're leery about bike assembly, you can have a local bike shop assemble it for you.There are soooo many ebike companies out there, I had a hard time picking between all the brands. Eventually I chose R1U, and I'm glad I did. I've gotten tons of compliments on the style of the bike, and I love the way it rides. I have sold all my other bikes, because there's no point in riding them- they don't compare! Component quality is very good, especially for price point. Frame is attractive, and color (I chose blue) is really nice. I wish there were more room for a water bottle (top tube not long enough, so you need a short water bottle). But that's my only complaint so far. And my experience with customer service thus far has been good, insomuch that I'm not worried about any issues that may come up in the future.I'm 6'4", and it accommodates me very well. I've let other (shorter) people ride it, and it fits them well too. It's a well-designed frame that fits a variety of sized people. I noticed they have frequent sales, so watch for those, and you could get a hundred bucks off or so. I think I got mine for 150 off. Anyways, I highly recommend them, and recommend working with Ted in customer service!
Kim Grass
10:00 23 Aug 22
We both have health issues, but wanted to get some exercise. Thought an electric bike would be a good fit. Went to our local bike shop, asked a lot of questions, thought the prices were pretty steep. Did some research on line. Found Ride1up, who had good reviews. First, I got a 500 series. The shipping was so fast! Assembled the bike, rode it, loved it! So, we got my husband the 700 series (there was a sale). That bike is even better!! Unfortunately, that bike arrived with a broken part. Ryan helped us out! What great customer service! I got a response within a couple of hours, he sent us a replacement part, and a video on how to replace it!! I would recommend to anyone!!
Larry Lewis
14:29 18 Aug 22
This is an outstanding company. Their bikes are really a good value and their customer service is a cut above.I was initially hesitant about buying an ebike online, but I would have no hesitation about doing it again with Ride1Up.In addition, it is not that difficult to assemble their bikes and they provide all the tools you will need.Highly Recommended!
Adrian A
03:18 16 Aug 22
First off I researched for 2 mnths before deciding. Number one was cost and second was features and included accessories. The bike arrived securely packed and in a surprising smallish box. I watched several assembly videos many times before the bike arrived and it took about an hr to unpack and assemble. I immediately added a bike alarm, turn signals, water bottle holder, bike pump, phone mount and rear bag. It's a Nice looking bike wife and daughter approved!! Initial ride is comfortable and solid. The seat feels good, breaks have good stopping power, light is bright at night and the front forks absorb the bumps. I'm 6'3 231 lbs. This bike is fast and nimble. Its definitely a car replacement as my first ride was 12 miles around town with ease. I will be adding a suspension seat post when it arrives and ordering a second battery. I've received many compliments from strangers. Looking forward to a couple of road trips to neighboring cities about 100 miles apart!!
Jaxon Travis
20:38 13 Aug 22
Ride1Up is the best bike brand around! Fantastic quality Class 3 e-bikes for an affordable price. It’s basically half the price of a comparable competitor for exceptional quality. Zack helped my girlfriend and me find a perfect set of bikes for our needs and did a quick tune up before we left to ensure everting was working perfectly. I’ve shared a Series 500 with my dad for a few years and finally upgraded to the Series 700. Thanks for making it easy and affordable to ride off with a nice pair of bikes!
chris werry
20:24 13 Aug 22
Just bought my second ride1up. Rudy and Zach were super helpful, patient, and knowledgeable. Great experience. We test drove every bike in the San Diego store and decided on the Limited XR. I bought my first ride1up via the web and assembled myself, and bought the second one in the downtown San Diego store. Since the company is based in San Diego it is very useful to have the bike store there. It means you can take it into the store for service, repairs, etc.
P Cook (Utpowderskier)
19:01 11 Aug 22
I purchased a Ride1Up lmt'd in Sept. 2021. Bike came in 5 days! Amazing customer service and product. I have emailed questions and most have been answered the same day. I called tech support and promptly been helped. Once I called after hrs and left a message. Patricia called twice the next morning and left a message. She then called back the following day to talk to me. That is unheard of in this day in time for a company to follow up so throughly and I really appreciate their will to provide actual customer service. I also had emailed another question about the new lmt'd torque sensor. Stephan helped and because I was making a purchase of a second Lmt'd he threw in a phone mount. Wow! I'm totally impressed with the outstanding customer service of this company especially Patricia and Stephen. They were knowledgeable and prompt with their help. You Need to cherish and keep these employees. I love your bike. Great price and nice components as you can tell , I've just purchased my second one!
Art Oropeza
01:09 11 Aug 22
Purchase Core-5. It was delivered on time and no carton damage. Went together very well and was easy. After the battery was charged, wife took her bike for a spin and loves it. Have had no issues. It's been a champ like my 700. Sadly though, for $100 deduction of the list price it received an older performing battery and no headlight unlike the new Core-5 that now come out with head light and a stronger battery. I would rather had paid the $100 extra and get this items. Been waiting for the delivery of my front and rear fender and my rear rack. Both of those items are sitting in the Port Of Oakland waiting for the trucker to settle their differences and begin truckin again.
Rand Waddingham
22:06 09 Aug 22
Just back from first ride, so this is an initial impression. Will give another after a few months. So, I am a 61 year old out of shape diabetic cancer survivor, and ex racer. On throttle, ehh, it moves, but not like my goldwing. Pedal assist though? Levels 2 through 4 are like taking a decade off of my age with each level. Level 5? I never could ride like that! 28mph plus sustained with a 20 mph headwind? That’s insane. And a quick 15 miles without a single tick off the battery level. This is absolutely awesome! Gonna go catch another 10 or so before it gets dark!
Rob Kempa
19:03 08 Aug 22
I bought 500 series for my wife and 700 series for me.Ride1Up bikes are AMAZING! Superior quality, really fun to ride. Ride 1 Up's customer service is excellent. Very responsive and helpful. #Ride1Uprocks!
Michael Carlson
21:36 05 Aug 22
great customer service.
Polly Robinson
17:57 03 Aug 22
Loved my rental 500 so much I purchased a Core5. Then my wife wanted one! Now far from home and renting again and just decided to purchase another Core5...guess my son will be getting a slightly used Core5 in the future.Great bikes, smooth rides, solid manufacturing and thoughtful consideration to the weight:power ratio make for very satisfied buyers. Would highly recommend and will buy again when needed.
Peter Vuillemot
21:46 30 Jul 22
Great customer service and follow up. Prompt and friendly responses and very helpful. The way it’s supposed to be
Michael Hickey
20:55 26 Jul 22
The Core-5 is a phenomenally great bike for the price! Stealthy, nimble, and fast! Assembly is easy enough, albeit pretty involved. But the end result is simply awesome!The e-bike is well packed, and handled the trip getting here. Fit and finish looks really well done. Shifts buttery smooth after some minor derailleur adjustments. Brakes are very effective out of the box. Easy to ride without pedal assist when you want to do all the work. Highly stable on the road at it's 28 mph top speed. And when I tired out before the battery did, the throttle got me the rest of the way home. Still had two bars left of charge after nearly 28 miles of riding, (5 of it solely on throttle) and I'm not exactly a skinny guy at my age.Ride1up delivered a great product at an excellent price. A solid 9 out of 10 in my book, easy. I would say that the only weak point with the bike in question is the saddle. It's fine for shorter rides, but for longer rides, you might want to swap the saddle out for a more cushy one. Other than that, well done! I'm very pleased with my purchase!
Janne Gram Hartzell
20:14 26 Jul 22
I bought a 700 series ST and I am very happy with the bike. Took it for a 22 mile ride and it performed great. No annoying loud sounds like you hear from other e-bikes. Lots of power, more than I need. Love my new e-bike.
Kaitlynn Larner
14:52 25 Jul 22
I HAVE HAD A FEW PROBLEMS WITH THIS BIKE, THE BIGGEST ISSUE I HAVE HAD IS THE CUSTOMER SERVICE. FROM THE START THE BIKE HAS A VERY LOUD SQUEAL IN THE BRAKES, AFTER MULTIPLE MESSAGES BACK AND FORTH WITH THE CUSTOMER SERVICE, IN WHICH THEY ASKED ME TO CLEAN THE BRAKE SYSTEM AS WELL AS DISASSEMBLE AND TAKE PHTOS FOR THEM, WHICH I DID. AFTER SUCH THEY HAD INFORMED ME THAT THE BRAKES ARE INDEED COATED IN A SUBSTANCE, WHICH WOULD HAVE ORIGINATED FROM THE CPMPANY AS THIS STARTED UPON OWNERSHIP OF THE BIKE AND THAT THEY WOULD NOT WARRANTY THE PRODUCT. QUITE A DISSAPOINTMENT FOR A COMPANY
Laila Biscaldi
18:55 24 Jul 22
Time to write my review. We have had our 700 now for over two months and couldn't be happier! My DH and I each have one MTB and one pedal assist hybrid (DH) and MTB (me) bike, all Trek. Since we invite friends and family with us to camp, we decided on a Class III e-bike as an extra/guest bike. I thought I wanted a different brand, and in researching before making my decision, I stumbled upon this one and liked what I saw better than the other. The order process was cake (on a weekend)! I added an item after I ordered it (you HAVE to have this phone holder!!) and customer service was prompt to get back to me so I could add this to my order that immediate Monday to ship with the bike. The bike arrived within days, my DH assembled with no issues, and it was road ready when my husband was done with the assembly. Powerful and efficient battery. My DH was diagnosed with a health issue right after we received it, and has to avoid strenuous activity for now, so he is now always on that bike with me on our rides and has no trouble keeping up because of the power and battery! Lights are integrated and work perfectly. My husband and I (we are active and youthful 62 and 61 yrs young) recommend this bike highly. The weight of the bike is the same as higher priced models, and with the lights included, you get more bang for your buck! This is the bike you don't know you need until you own it! Keep your eye out for promo codes and sales!
stephen wright
11:31 23 Jul 22
The V2 Roadster was well packaged, so it arrived in good shape. There was one major and two minor problems, however. The big problem was the drive belt was tightened WAY too much, and it was hard to turn the pedals. I fixed this before riding it, because this can damage wheel and crank bearings. The stem was crooked, which I fixed, but this may not be something that every buyer knows how to correct without loosening the headset bearings. The rear tire was trued well, but the front wheel wobbles too much. I will ride the bike for a few days before truing it. This is also something not every buyer knows how to fix.On the road the bike is a winner, especially if you are used to riding a road bike. I got the red color, which is very nice. The light weight is appreciated, too, because I am 75 years old and 150lbs.In summary I would give the bike 5 stars and setup 2 stars.7/23/22: I have read comments about the V2 handlebars being too low, which means a fair amount of weight is on the hands. Some buyers may want a more upright position (not me), and there are two solutions if you own a V2 already. Your can buy an inexpensive stem extension that will raise the bars. The cables seem long enough to allow an inch or maybe more rise. The way to tell is to loosen the stem, and see how far it can be risen without cable problems. The second and maybe better solution is an adjustable stem. These pivot up and back, so the bars will move up and closer to the rider.
Jonathan Lee
17:23 20 Jul 22
Updated: Paul (owner??) was emphatetic and reached out to me to resolve the situation. Gave a decent credit to offset the issues with the bike. So I still have the bike and still have the issues (and kind of wish I went another route) but I have to give them credit for making good on this. Cannot give 5 stars as it was a hassle and I still have a bike with an issue. NO doubt, I would have rather had a great experience and no credit, but I cannot recommend everyone stay away as I had before.Original: Very sad to have to write this. Bought two bikes from them. Both had issues. At least the first person tried hard to help (James cook). The second guy (Apollo literally told me to take it to a bike shop to fix a problem. At my expense. And could care less about the damage to the finish from their mistake). See pics, this is what they send...
Lydia N Darryn Yakel
23:43 19 Jul 22
We took our 700's out for the 1st time yesterday! Best ever investment! I'm 48 and haven't been on a bike in over 10 years. When our bikes arrived, we took the boxes straight to our local bike shop and had them assembled for $80 each. We thought we'd go a mile - we went 32 miles! They are just wonderful! It's a workout but does not feel like a workout! I didn't think I would go over 7 or 10mph, but I went 20+ a couple times and averaged 14-16mph! Incredibly sturdy, I didn't feel bumps, and just couldn't stop smiling! We feel strong! No knee pain, no stiff joints! Everyone needs an ebike! Ride1up hands down best!
Mark Rutherford
19:06 19 Jul 22
I received my LMT'D today and it was up and running in 35 min.I am a long time Mt. Biker with many adventures in Marin, the Sierra and Moab. I’ve owned a number of plus 5K bikes.The LMT’D is beyond my highest expectations. Beautifully minimalist design and surprisingly well built. And a treat to ride.I had a Sondors that took over 6 months to arrive and their support is spotty. My LMT'D took 4 days and Adam offered great support on the order with very rapid responses.My Sondors was stolen and I took the opportunity to consider other options. I’m very glad I chose Ride1Up.
Mike Cipriano
23:59 18 Jul 22
I purchased the 700 series XR gun metal gray end of June 2022. Been commuting with it almost every day and this is week 3 now. I have to see I am very pleased so far. I have only charged it twice. I like the 700 for the styling, hidden battery, included fenders and rack and higher end components. I researched several brands but went with Ride1Up for these reasons even though the cost was just a bit more. Bike is performing as advertised. Recommend watch the assembly video and the controller video. I assembled it just based on the included instructions and had to repeat a couple of steps. The way of the world nowadays is to make a video but I'm old school.
John West
00:12 09 Jul 22
I tried to buy a Ride1Up LMT'D during the July 4 sale, but failed due to unanswered questions I had. Ride1UP reached out, answered my questions, and honored the sale. Thumbs up for great customer support.
Rich Benz
23:32 08 Jul 22
I have had a 700 series now for a couple of years. Other than the motor stator replacement for $500 plus $100 for my local bike shop to replace (over a year old when I tried to get it fixed-not covered under warranty )--the bike has been a lot of fun to ride.
Tim Schwartz
17:32 04 Jul 22
I bought two 700s -- and they're fabulous. I researched ebikes forever and everything pointed to these bikes. Great value for the money. I have over 200 miles on one of them and all is good. I was also able to assemble them myself and Im not terribly mechanical.
Peter Andersen
17:51 29 Jun 22
I am writing this as a customer that went with FLX, and did NOT go with the Ride1Up. After my experience with FLX, I have to recommend Ride1Up. The list of complaints with FLX are long:1. The delays in shipping were literally 3 months. In that time, I got literally ZERO messages from the company, and ZERO indication as to when my bike was being shipped.2. I got 2 flats on the rear weel in the first month, I walked the bike nearly 15% of the total miles ridden because the rear brake housing gets in the way of the wheel coming off. So you have to REMOVE the disk brake housing to get at the rear wheel. This is NOT something you want to do at the side of the road. I have since invested about $200 in a tubeless setup, having a bike shop do the install because I always seem to have slow leaks when I do it.3. The FLX battery meter is terrible. I lost 2 bars in the first mile, and have twice run COMPLETELY out of juice when I had 2 bars remaining. So in my first 10 rides, I ran out of juice twice, and got two flats I could not change on the road. 40% of all rides ended in a nightmare.4. Service. I cannot speak to Ride1Up's service, but they would be hard pressed to be worse than FLX. Rude, defensive, and utterly incapable of trying to make the situation better. If you are looking at Ride1Up, ask the right questions, see how responsive they are, and DO NOT go to FLX. They are a terrible company.
Ian McKinney
02:11 28 Jun 22
wil gorrie
22:16 27 Jun 22
I love mine! I ride it all over town!!
Matthew Happe
16:07 17 Jun 22
Customer service is exceptional! I had a complex issue with my order and it took them like 5 minutes to respond, and they were extremely helpful, and you could tell they were stoked to get me set up.
Helmet Boy
18:52 12 Jun 22
Riding 20+ miles on my Gary Fisher Marlin was a breeze. Now that I’m on Medicare, those uphill climbs can be quite a challenge. I researched numerous E-bike models before deciding on the Ride1up Core-5. The assist and throttle modes makes those 20 mile rides enjoyable again. I liked it so much, I purchased one for the Ms. so we can enjoy the trails together. The R1U bikes are an excellent value for the mone.
Erin LeSage
15:00 07 Jun 22
Great customer service with quick response to email. They assisted to ensure bikes were shipped in time for our vacation and the accessory item which was unavailable was 100% refunded per request. Cannot get better than that these days!
Jim L
13:31 02 Jun 22
We have three 700's, and love them. The bikes work great, we are just over 100 miles now. Through the purchasing process there was good support, they said what they were going to do and did it! Building the bikes was better than expected. I do have experience with bike mechanicals and tools but really only needed what Ride1up explained. This has been a great experience.I do believe in supporting the local bike shops, but with all the supplier problems this was a great way to get bikes in a known timeline. We still can support the local bike shop with mechanical and component services.Great business model Ride1up!
Ted Christiano
16:18 27 May 22
Just picked up the Ride 1 Up 700 series last week. I've only ridden about 40 miles so far but this bike is solid. I also had a fantastic experience with their support team when I had a question about an adjustment. They got back to me fast with very detailed information including pictures. I made the recommended adjustment and boom done!! I would highly recommend this brand e-bike lots of value for what you spend. Here's a pic of my morning commute from today 20 miles to work. Thanks again for providing such great service.
Adam McKee
21:43 26 May 22
I ordered a Cafe Cruiser a few weeks ago, and despite a very unpleasant experience with FedEx the bike made it to Canada in good shape. Ride1Up does an impeccable job packing their bikes, and $100 for shipping to Canada was a bargain. I took my first ride today, and I was surprised by the power of the motor. It's quite flat where I live, but as a ~250 lb. rider I still didn't expect the motor to propel me forward the way it does. For what I paid it's simply a great bike made from quality parts. I feel great about my purchase, and I recommend Ride1Up unreservedly.
Dan Jaremko
10:35 26 May 22
Received my new 700 Series Ride1up. Very impressed. I bought this bike as a second for another location. My first e-bike is a Trek Allant 7+ which is an awesome bike. I did not want to spend that kind of money on my second bike so I did my research and decided to by the Ride1up. I couldn't be more impressed. For the money, this is an excellent deal. Of course the components are not the same as on the Trek, but they are very good for the price range.
Lenkz
20:09 25 May 22
Amazing bike and fast shipping. I purchased the Core 5. Set up was fairly simple and like many have said, the handlebars don't come correct but all you need to do is loosen some screws and adjust it. Either way, I just got mine today and have rode it 20 miles. No issues, just fun. The speed is great. 21mph with throttle and upwards of 30mpg with peddle assist.
Roy Chancellor
02:17 24 May 22
I purchased two Core-5 e-bikes, one with the XR frame and one with the ST frame, both Azure Blue. The XR bike arrived as ordered and assembled with zero problems. The ST arrived with a different color than ordered. I contacted support via e-mail and was able to resolve the problem after a few back-and-forth emails. Within a week I had a replacement that was the correct color and assembled with no problems. When you order, consider that this is a warehouse-to-consumer operation and the low prices reflect that. I am someone who is willing to put in a little extra effort to resolve problems via email, re-pack/ship, watch videos to assemble/troubleshoot, etc in order to save some money. While not ideal, mistakes do happen and what is important is that they owned up to it and took good care of me. The bikes themselves are great! Nimble and powerful. Looking forward to many miles!
Jeff Perry
13:44 19 May 22
In the ultra competitive E-Commerce marketplace it is often hard to discern who is just selling bikes and who is truly concerned about their consumers. This week has proven Ride1up is all about the customer and their product.My wife had ordered the new Cruiser step through and we have been anxiously awaiting its arrival. When shipping date came and went without her bike being delivered, we inquired. Emails of delays started to roll in and I just wanted a clear explanation why. After several emails we received a call personally from Daniel Urbino. He listened to my concerns and never interrupted me with any excuses Rather, he jumped into customer focus and insured me that the situation was under as much control as they had. He explained that China had shut down right around our order time which threw everything off schedule. I was able to understand the entire process of what is and what isn't under Ride1ups control. It's quite difficult managing this process but they do it pretty efficiently. I felt much better about the whole situation. Disappointed in the delay but I cant fault them for what is out of their control. How they handled it and the solutions were awesome and we are feeling pleased with that. Now we just wait for the bike which should be hare anyway now. I wouldn't hesitate to order from Ride1up. They are simply concerned with the product they produce being cool and affordable and the happiness of their clients who purchase from them. And finally, Daniel is the CEO of the company. What CEO calls a no name consumer to handle a shipping question? That alone speaks volumes to me. Great job Daniel and Ride1up. Can't wait to send you more of my friends to enjoy your premium electric bikes.
Matthew Pearce
03:16 13 May 22
Just got my Prodigy and despite the box showing signs of abuse from its transPacific travel, there was no visible damage nor cosmetic flaws. Assembly took about 30m and I was ready to ride. Then I found out the back tire was low/flat (the only low point in the unboxing). Pumped it up, checked the derailleur -- all the gears were indexed nicely. Ran the Prodigy 5 miles out of town and 5 miles back in the rain with 10-15mph trades quartering and still able to hit and hold 25mph easily. Sweet, sweet ride and surprising how powerful and silent the Brose motor is. Need to adjust the front fender and I can see that the derailleur will need attention as it breaks in, but that's how initial rides usually go. Out of the box this was one of the best bike experiences I've ever had.
Murray Carver
22:56 11 May 22
I ordered my bike and it arrived in Nanaimo, BC, Canada in less then a week. It was easy to assemble and has been a joy to ride. It's my first e-bike and it's awesome! The bike is good quality and well priced. My wife ordered one and she loves it as well.
Sean Khamphouang
04:06 11 May 22
Awesome looking e-bike! Service after the sales is excellent. I hope more people can experience the excitement of owning a Ride1Up e-bike.
Bruce Heckelman
22:31 09 May 22
Two weeks later, I just went up several hills and realized I never noticed them. This Prodigy ST is amazing. It's quiet, plenty of power and striking to look at. I came home today after a ride and told my wife it was the beginning of a new love affair. I'm 75 years old.
Sue Steneken
23:47 03 May 22
Freakin awesome bike! I got the 700 and BF got the Limited. Easy to put together and a blast to ride. I’mOld and it took nothing to learn.Buy American and buy this brand.
J M
13:44 02 May 22
Just got my Core 5 and its a very clean, beautifully crafted, basic eBike. If I were to change 2 things it would be: 1) Include the front fork during pre-assembly. It would not require that much larger of a shipping box. See the Gen3 Stride bike assembly video. People have, are, and will mess this up no matter how simple it seems to others. Forgetting spacers, torquing the steering tube head bolt down too much, etc. 2) The chain ring only has 1 ring guard on the outside, but nothing on the inside which would cost nothing. There are numerous YouTube videos where Core 5 riders are having the chain jump off the chain ring on the inside where there is no guard. I mean, come on guys. Two small, insignificant details that do make a HUGE difference and costs basically nothing.
Kyle Green
19:52 29 Apr 22
Just rode my new V2 for the first time and I am loving it, I would recommend Ride 1Up to anyone.
Thomas Waleiko
16:29 28 Apr 22
This is a revised review:I got my Core 5 three weeks ago and I absolutely love it. I did experience a minor glitch with the electronic display but tech support provided a very simple solution which worked perfectly.If you're going to buy an e-bike, you should get one from Ride1Up - you won't regret it!!
Jeff Weber
15:13 27 Apr 22
Purchased the 700 series bike for my wife, we took first major ride yesterday. The reviews are right according to my wife, what wind? what hills? It was an 18 mile trip with 12-15 mile an hour winds straight in our faces for first half of the ride. She wouldn’t have even gone out with me if it wasn’t for the ebike. Looking forward to many more trips together.Great product very satisfied customer.
Rwb r
22:02 23 Apr 22
Bought a 700 ST and had problems from the start. Bolt hole wasn’t completely threaded. Had to buy a tap to clear the hole. The brake caused an error code that was hard to clear and the display is not what was shown in the manual and didn’t work properly. Customer service was spotty and I couldn’t get answers from them. All little things but annoying for a new pricey purchase. They did get back to me with a fix and all is better. I do like riding the bike.
Charles Carlson
20:23 19 Apr 22
Roadster v2 - simple, clean, speed machine. Awesomeness!
Brian Popailo
18:17 16 Apr 22
I purchased an E-Bike from Ride1up about 2yrs ago, and have put over 1000mi on it. I am very pleased with the range and speed of this product. I have had no problems, and would recommend this brand for someone who is looking into buying an E-bike.