What people are saying
Michael Fuchihara
16:59 29 Nov 20
I’m from Vancouver Canada and bought the 700XR. While other companies won’t bother shipping to Canada, Ride1UP ships for only $100 and it arrived from Nevada to Vancouver in only 7 days. I simply love the 700. It’s basically a hard tail mountain bike dressed up in commuter parts. Best electric purchase I’ve made since Tesla 😛 but the Ebike is a lot more fun. Sincere thanks to Kevin @ Ride1UP.
Patrick S
22:01 22 Nov 20
Day 1 -- So far, so good! Bike arrived in great condition - very well packaged. Everything fit, everything worked as it should. On-line assembly video was easy to follow and helpful. Start - to - finish, my teenagers and I had it all put together and adjusted in < 2 hours (not rushing it!). The bike is a smile-machine...we all loved it. Will post more as we break it in, but so far, it's a winner!!
Norm Englund
21:04 22 Nov 20
I’m an older guy with a bad knee but I still wanted to keep riding a bicycle because I get great joy from that. I live on the Olympic Peninsula in Washington State where there are a lot of hills in the areas that I want to ride. I’m also on the heavier end of the scale so I wanted something that would actually help me with some of the hills. The fact that the LMTD came with a torque converter mattered to me, because I want to pedal; I don’t really want to ride it using just the throttle. And finally, I opted for the LMT’D because some of the components were a step up - and that mattered to me also. There have been some negative reviews on the LMT’D that I really don’t understand. I suspect it’s because people are expecting it to be a blazingly fast electric bike that’s more powerful than a speeding bullet. It’s not. But it is a great bike for those of you who want an E-bike that responds and rides like a “regular” bicycle, only with extra power! I also think RIDE1Up is a responsive and responsible company. There was a small dent/ding in the battery from the shipping, but Ride1Up addressed the issue to my satisfaction. I’m really happy with this bike - and the company. I’ve already recommended Ride1Up to some of my friends who are interested in E-bikes.
Craig Gay
21:12 19 Nov 20
I've had my LMT'D for about six months now and have put about 800 kms on it. I ABSOLUTELY LOVE IT! The ride is super solid, especially with its big tires and the front air-shock; the hydraulic brakes are excellent; the power is supplied evenly and predictably; and the bike is FAST. I've put a rear rack and some panniers on it and it's basically replaced my car for most around-the-city shopping trips. Particularly given how reasonably priced it is, I recommend it VERY highly.
greg nelson
21:26 13 Nov 20
Purchased the LMT'D week ago. Just put together with a mechanic from Velotooler. Out of the box, not a problem. Everything working correctly. Took it for a quick spin. Smooth, fast, and the torque sensor seemed natural and effortless for me. Will primarily use the bike to commute to work with hilly conditions. Awesome looking bike. Will put it to the test this weekend. The Ride1up staff is great and easy to work with. Great value for the price point. Now my wife wants one. Might get a Core-5 for her.
L. J. Kellogg
17:38 13 Nov 20
First and foremost, customer service is AMAZING. Quick responses via email and phone. Alex answered all of my questions. That being said, I’m mid 50’s and got the LMT’D step through. Ive been riding it daily since I got it 2 weeks ago. Pedal assist helps me ride so much further than I did on my regular bike. Love the power . The one small tiny complaint is that I wish it came in different size frame. I am 5’8” and it just about fits me. Granted, I may be older than most riders, but if I were any shorter it would be a bit tricky getting on the bike even with the seat all the way down.Shipping was flawless , battery lasts a long time and just love the smooth, quiet ride !
Raj Singh
23:00 10 Nov 20
We have two core5s and have been using them since Sep. I have put almost 250miles and my wife nearly 500! Both of us love our bikes, they are super well made, easy to ride, and have been a great way to get out there and get some fresh air and exercise. The customer service whenever we have reached out for a question or a spare part has been super helpful. Couldn't ask for more.
Beau Delaporte
23:07 09 Nov 20
I just bought a battery from this company but I made a mistake and ordered the wrong one. They refused to except it back and send me the correct size. I even offered to pay shipping back-and-forth. Very unreasonable company. Customer service is super important these days so buy elsewhere where customer service exists.**Update** Ride1Up contacted me after this review and are offering to take the battery back minus a $50 restocking fee and I pay the return shipping. Something is better than nothing.
Nikhil Khanna
11:57 05 Nov 20
Just got my roadster v2 in black. I rediscovered the joy of riding a bike. I have had e-bikes before- great looking and understated- pedal assist fuss free- light enough to ride without assist- inexpensive compared to others- single speed and belt drive.Only con is riding position which is a bit forward like a road bike. But, that’s really trivialOh, and pretty responsive CS team. There were a few delays in getting it but I always got updates and replies when I reached out. In fact, at a point also got advice to stick to this over more expensive models when I was willing to spend more
D S
21:40 04 Nov 20
Amazing bike for the price, I bought the 700series. Excellent customer service. Over 100 miles with zero issues and looking forward to many more.Nice work Ride1Up
Chris Dekowski
17:25 04 Nov 20
I purchased the 500 series on June 2019 the bike is great mechanically not one problem put my own up grades like fenders rack lights the bike runs along great speed is 26 mph plenty fast enough I recommend this bike you get a high quality bike for the price no middle guy Don't need one customer support is excellent broke a couple of rear spokes called directed me to a e bay vendor had the spokes in stock no problem couple of days back riding I must say I ride this bike daily rain snow or s great sunny day so again if you need a bike buy a ride one up product you will not be disappointed
Brian Kelly
03:19 28 Oct 20
I did a lot of research and tried several types of e-bikes before this purchase. The 500 series bike from Ride1 UP is the perfect fit for my needs. You can't beat the quality and level of components for the price. The support from Ride1 UP has been awesome. I had had one minor issue during shipping and Ride1 UP resolved it right away. This bike lets me cruise down the road at 30 mph and play in the desert on single and double tracks... all in the same ride. I love this bike!
Willian Carbonari
16:07 21 Oct 20
Just hit 150 miles and I have a total of 0 complaints. Box was delivered in flawless condition. Easy to assemble, runs faster than you would need, I promise! I've decided to commute to work riding my 500 Series and couldn't be happier with it!
Dick Lohr
04:16 20 Oct 20
I ordered a Ride1Up series 700. The bike arrived undamaged. The bike did require some assembly, but was reasonably straight forward to assemble with common hand tools. There are some good YouTube videos that show how to assemble the bike.One thing to be aware of is not all bike shops will service this bike. Some bike shops will only service ebikes they sell. You might want to contact bike shops in your area to find one that is willing to work on an ebike ordered online. I've had some questions and received excellent support from the Ride1Up support.As for the bike, I think you get a lot of bike for the price. The brakes and Shimano gear shifting works extremely well. I like that when the brake lever is pulled, it automatically disengages the motor which makes braking safer and much easier to control. The motor has plenty of power.The controller provides good information and lets you easily set the level of Peddle Assist (PAS). I mostly use PAS of 2 to 4 from the range of 0 to 9. I can easily get over 50 miles range from one charge of the battery. But that will depend on how aggressively you ride your bike and how much peddling you do.The throttle works well. But from a standing start, you need to ease the throttle on or you may wind up lifting the front wheel off the ground. The throttle is useful if you want a quick burst of speed to pass or want more motor power to get up a section of a steeper incline.
Nicole Widme
22:13 18 Oct 20
Jim Tauber
05:24 18 Oct 20
I recently got a 500 XR ebike from Ride1Up. I’ve put almost 100 miles on it in just 3 days. It’s a great bike and really fun to ride. I‘ve done a lot of research and have owned a few other ebikes. The quality and features you get with Ride1Up for the cost is unmatched by any other ebike company in my opinion. And customer support is excellent.
Rick Kolczak
23:10 14 Oct 20
Best Customer service I have ever encountered. I love my 700 XT. The quality can’t be beat for the price. Ty.
Rob Bartholme
02:37 13 Oct 20
This is the first bike I've purchased without being able to ride it first, which made the entry-level price more attractive. I can't imagine what the experience is like on e-bikes three or five times the expense of the Core5 but the first month has been very interesting and very fun. The components included really do their jobs well: electric assist for hill-climbing and very decent brakes for keeping speedy downhills/stretches in-check. It rode sturdily across the city on varying road qualities and could have taken me further had I not tired.
Jerry Walters
18:11 09 Oct 20
I have had the most pleasant experience working with Ride1Up !!! My service tech, Ryan, has been amazing!!! He has been prompt in his responses, professional and gone the extra mile to ensure I got exceptional service. The bonus is they have an incredible product in my 700 Series bike!!!
Alex Pelliccia
18:21 08 Oct 20
I love the core five! I’ve had it for a couple of weeks now and it’s been fantastic. Their customer service is also top-notch!!!
Michael Hoelscher
11:47 06 Oct 20
I LOVE IT!
Tron
18:09 05 Oct 20
Best custom mountain bike I have used to date. Has been flawless just needing a basic tuneup, Delivery was fast by FEDEX. For the price the bike can’t be beat. Very fast and the battery lasts a long time. Component quality is very good. There is no entry level components on the bike but very good mid range quality.
Selmon Rafey
19:36 30 Sep 20
Worth the wait! The bike was backordered due to high demand, but arrived when it was supposed to; great customer service and communication while I waited. Any issues with the bike were quickly addressed by the team, and the bike itself is phenomenal. Looking forward to (hopefully) many years of returns on it!
Rakesh Lahoti
14:31 30 Sep 20
I had really high hopes and was very excited when I ordered the Ride1Up LMT'D. I also read all the reviews about how good their customer service was so I felt pretty comfortable ordering from them even if they have a direct-to-consumer business model.So I get the bike with a wrong part pre-installed from the factory. I took the bike to a professional bike shop to have it assembled and they informed me that the missing part for the bike would make it unsafe to ride and they could not sign off on the assembly until that part was replaced. At this point I thought ok no problem, I'll just contact Ride1Up, get a replacement part, and have the bike shop repair it so I can finally start riding the bike that I waited months for.This is what Ride1Up customer service had to say when I told them about the situation.1. They asked me what was the exact part that was missing.2. I tell them what the bike shop told me and ask them if they will send a replacement piece or should I have the bike shop repair it and they can reimburse me for the piece.3. They tell me to have the bike shop repair it and they will reimburse me for it.4. So I proceed with the repairs and send the receipt to them for reimbursement.5. They tell me that the bike was shipped with all the correct parts and they would NOT issue the reimbursement for the part and only reimburse me for the labor cost from the bike shop ($30) vs the total of ($95). I'm not sure why they're 100% confident the bike had all the correct parts installed from the factory unless they individually check every bike for quality control. And Ride1Up if you do in fact do this, please send me the approval statement from the factory that says my bike had the proper piece installed.I've been going back and forth with them for about 1-2 weeks now and it's so much of a headache that I've given up trying to recover the reimbursement. This experience felt like a total bait-and-switch.Now even if I wanted to return the bike, I would have to pay more in shipping charges and then they would also be able to deduct any amount they deem necessary for damages that occur during shipping from what I originally paid them.TLDR: I got a bike with wrong pieces installed, Ride1Up said to get it fixed by bike shop and they would reimburse. After doing what they said they basically call me a liar and refuse to reimburse. If you order a bike from this place, you better pray it comes with all the right parts or you'll end up paying up again for the missing pieces and you'll pay even MORE if you want to return it due to missing pieces.EDIT: After speaking to Kevin, I was able to get a refund and resolve this. I hope others don't have to go through this experience but if you do, ask for Kevin!
Rakesh Lahoti
17:13 29 Sep 20
I had really high hopes and was very excited when I ordered the Ride1Up LMT'D. I also read all the reviews about how good their customer service was so I felt pretty comfortable ordering from them even if they have a direct-to-consumer business model.
So I get the bike with a wrong part pre-installed from the factory. I took the bike to a professional bike shop to have it assembled and they informed me that the missing part for the bike would make it unsafe to ride and they could not sign off on the assembly until that part was replaced. At this point I thought ok no problem, I'll just contact Ride1Up, get a replacement part, and have the bike shop repair it so I can finally start riding the bike that I waited months for.
This is what Ride1Up customer service had to say when I told them about the situation.
1. They asked me what was the exact part that was missing.
2. I tell them what the bike shop told me and ask them if they will send a replacement piece or should I have the bike shop repair it and they can reimburse me for the piece.
3. They tell me to have the bike shop repair it and they will reimburse me for it.
4. So I proceed with the repairs and send the receipt to them for reimbursement.
5. They tell me that the bike was shipped with all the correct parts and they would NOT issue the reimbursement for the part and only reimburse me for the labor cost from the bike shop ($30) vs the total of ($95). I'm not sure why they're 100% confident the bike had all the correct parts installed from the factory unless they individually check every bike for quality control. And Ride1Up if you do in fact do this, please send me the approval statement from the factory that says my bike had the proper piece installed.
I've been going back and forth with them for about 1-2 weeks now and it's so much of a headache that I've given up trying to recover the reimbursement. This experience felt like a total bait-and-switch.
Now even if I wanted to return the bike, I would have to pay more in shipping charges and then they would also be able to deduct any amount they deem necessary for damages that occur during shipping from what I originally paid them.
TLDR: I got a bike with wrong pieces installed, Ride1Up said to get it fixed by bike shop and they would reimburse. After doing what they said they basically call me a liar and refuse to reimburse. If you order a bike from this place, you better pray it comes with all the right parts or you'll end up paying up again for the missing pieces and you'll pay even MORE if you want to return it due to missing pieces.
EDIT: After speaking to Kevin, I was able to get a refund and resolve this. I hope others don't have to go through this experience but if you do, ask for Kevin!
So I get the bike with a wrong part pre-installed from the factory. I took the bike to a professional bike shop to have it assembled and they informed me that the missing part for the bike would make it unsafe to ride and they could not sign off on the assembly until that part was replaced. At this point I thought ok no problem, I'll just contact Ride1Up, get a replacement part, and have the bike shop repair it so I can finally start riding the bike that I waited months for.
This is what Ride1Up customer service had to say when I told them about the situation.
1. They asked me what was the exact part that was missing.
2. I tell them what the bike shop told me and ask them if they will send a replacement piece or should I have the bike shop repair it and they can reimburse me for the piece.
3. They tell me to have the bike shop repair it and they will reimburse me for it.
4. So I proceed with the repairs and send the receipt to them for reimbursement.
5. They tell me that the bike was shipped with all the correct parts and they would NOT issue the reimbursement for the part and only reimburse me for the labor cost from the bike shop ($30) vs the total of ($95). I'm not sure why they're 100% confident the bike had all the correct parts installed from the factory unless they individually check every bike for quality control. And Ride1Up if you do in fact do this, please send me the approval statement from the factory that says my bike had the proper piece installed.
I've been going back and forth with them for about 1-2 weeks now and it's so much of a headache that I've given up trying to recover the reimbursement. This experience felt like a total bait-and-switch.
Now even if I wanted to return the bike, I would have to pay more in shipping charges and then they would also be able to deduct any amount they deem necessary for damages that occur during shipping from what I originally paid them.
TLDR: I got a bike with wrong pieces installed, Ride1Up said to get it fixed by bike shop and they would reimburse. After doing what they said they basically call me a liar and refuse to reimburse. If you order a bike from this place, you better pray it comes with all the right parts or you'll end up paying up again for the missing pieces and you'll pay even MORE if you want to return it due to missing pieces.
EDIT: After speaking to Kevin, I was able to get a refund and resolve this. I hope others don't have to go through this experience but if you do, ask for Kevin!
Rick Granger
19:43 25 Sep 20
Have a 500 and a 700ST. I assembled them myself and have had zero issues with either bike! My 500 arrived in March and as of today I have 3272 miles on it. My wife’s 700 came in June and she has over 850 miles on hers! Can’t tell you how much we enjoy these bikes..
ZeeTelevision :3
19:39 24 Sep 20
I would never order a bike online ever again. From here or anywhere in general. The bike came broken and many parts were broken when it came to my home. They do offer to to fix it but what’s the point if it can potentially break again. So I returned it and they didn’t even give me a full refund. The customer service is like okay not the greatest. If you want a bike I would recommend a local bike shop.
Drew Frechette
15:47 24 Sep 20
I went with the basic Core 5 model from Ride1up. I'm very happy with this bike. I've had it for about two weeks and have put about 75 miles on it. Although I put it together myself, I still had it tuned up by Velofix which was a great decision. They lined the breaks up really well and just got everything really dialed in.The Good-It was boxed well and was relatively easy to put together. It probably took me an hour, but it's worth noting I'm pretty handy with bikes.-It feels really solid. Admittedly, it doesn't have high end parts, but as an entry level bike I am extremely satisfied with the look and feel of it. It rides very smoothly.-Battery life seems really good. I have put 75 miles on it so far and have only charged it about 1.5 times. For reference, I'm 5'9" and about 150 lbs.-Support has been stellar. I haven't needed much, but they have been quick to respond to my emails and have provided good information to troubleshoot issues.The Bad (ish)-The instructions that came with the bike were for the 500 series. They were not specific to the Core 5 model. they were close enough to get the job done, but it would have been nice to have specific instructions that were made the model I purchased.-I experienced some battery connectivity issues after about 25 miles of riding. It turned out to be an easy fix (support team provided guidance on wires to check), but it wasn't fun to be miles away from my house and have the battery not work.-The disc brakes on the back tire were very challenging to align, even for the Velofix mechanic. He said that area of the frame was slightly bent, but he ultimately got them tuned up properly.All in all - VERY HAPPY. I plan to purchase another one for my wife.Added bonus - Mu kid's bike seat sits well on it. And he loves to ride!
Art
01:00 24 Sep 20
Just got my core5. I tried before some Bosch Ebikes which cost thousands $$$$ and I wasn’t satisfied like with ride1up core5. I Will safe money for limited 😀 I definitely recommend to everyone! Thanks all team Ride1up!
Sudheendra Poluru
03:22 23 Sep 20
Ride1up LMT'D is an awesome Bike. Bike arrived in a secured package. Bike assembly was a breeze. Once the bike was certified by my local bike shop, I took it for 25 mile ride and I enjoyed every bit of it. Customer service is very responsive and have every intention to satisfy customer needs. Bike itself is beautiful and powerful. I received lot of compliments from friends ( and few strangers) about the appearance and power. Glad I was able to find Ride1up.
Sherry Fischer
03:58 22 Sep 20
Searched several ebikes before making the purchase.
Found the R1Up and decided it was the best value for money.
Bought it for my 50th birthday and have been in love ever since!
Found the R1Up and decided it was the best value for money.
Bought it for my 50th birthday and have been in love ever since!
Alex Granda
10:49 21 Sep 20
I ordered the straight riser handlebars and got the mustache round bars. I really don’t like those other handlebars so I contacted support and they wouldn’t own up to that mistake. Good bike but horrible support
Brik Allen
18:42 19 Sep 20
Very stylish looking bike. Mine arrived with a broken thumb shifter. It didn't look to be packaged securely, with loose screws and not much protection offered for the delicate parts that stick out. The issue has been addressed and a new part is being sent to me. I wish the customer service responses were quicker and I wish they sent the allen wrenches for assembly. Other than that it looks like a sturdy frame at a nice value.
Krishna Raichura
19:16 12 Sep 20
Bikes are super quality and great price point! These guys care about their customers and bikes. Thanks again for your excellent customer service Alex! We are loving our bikes and am passing the word along to everyone I know about your bikes.
Maddie Singleton
22:31 10 Sep 20
I can't tell you how much I love my bike!
I don't own a car, but this bike takes care of all my in-town travel, and I've been able to stop using the bus during the pandemic.
Last-minute errands don't feel like a chore, and I get a really great workout without pushing myself to the point of injury.
I don't own a car, but this bike takes care of all my in-town travel, and I've been able to stop using the bus during the pandemic.
Last-minute errands don't feel like a chore, and I get a really great workout without pushing myself to the point of injury.
Bryanx1964
00:19 01 Sep 20
Ride1 Up delivered a great bike. Reasonable price, great packing and shipping and great customer service. I'm handy but never assembled a bike before. The videos they have and customer service helped me put it together. Actually, it was easy. I think as they evolve in the future they'll even get better at what they do. That's what happens when the owners and staff have a passion for what they do. Love this company and will get another bike from them Im sure. As for my 500 series. It's powerul, solid and the battery lasts very long. I put my first 34 miles on it and the battery is only half used, although I'm only 150 pounds.. Thank you for a well delivered product!
Jae Marz
20:14 28 Aug 20
My fiance and I ordered the 500 series, I ordered the step through. From their customer service, attention to detail and care for their customer's experience, Ride1Up bikes are a great buy. This bike is revolutionary, I have ridden other e-bikes like the Pace 500 and Aventon, neither of the 2 are as comprehensively good as RideUp1 500 series. Some of the features I love are the speed, quietness of the motor, comfortability of the ride and the aesthetic of the bike itself. The bikes are at a great price point you definitely get the bang for your buck. Built with top of the line features, a comfortable ride and a low key, great looking bike. For an e-bike its fairly light and versatile able to ride on different terranes. I love this bike and recommend to everyone looking to cycle as a hobby or for commuter commercial purposes.
Dennis Wagner
23:36 26 Aug 20
Bought a 500 in the Spring and ride it to work 2-3 times a week. Love it so much I just ordered a 700ST for my wife!
Linra Fecke-Stoudt
21:49 25 Aug 20
I purchased a 500 about a year ago and love it. Tons of speed. Battery lasts forever with my style of usage (i am light and like to pedal a reasonable amount). Needed some adjusting on the front brakes, but other than that i have not had any issues. About $300 less than my boyfriend's aventon pace 500, but I got front suspension that he didn't. ( he does have hydraluic brakes vs mechanical that I have). We switch bikes when he get low on battery, but i still haven't run mine under half charge with 30+ miles on some trips.
Andy Weber
20:49 25 Aug 20
I own the 500, love the bike, and recently got the 17ah battery. Big fan!
Ryan Drobek
18:40 25 Aug 20
1UP was not UP-front about shipping delays, and hopefully, when I am UP-close to the bike I won't realize they were being UP-tuse about the quality of the bike. Fingers crossed!
Ryan Price
17:32 17 Aug 20
I ordered a 700 series from ride1up and about 2 minutes after I had it put together, I already knew how fantastic of a purchase i had made. This is my new mode of transportation and my favorite toy all in one product. The response team is incredibly helpful as well. I would recommend ride1up to literally anyone looking for the best ebikes available at an affordable pricetag. If you want to be more happy in life while also getting around in a way more energy efficient and environmentally conscious way, get yourself a ride1up e-bike.
Jamie Walker
14:53 13 Aug 20
Buying an e-bike from Ride1up was a great decision! Solid bike and solid company, based on my experience so far. They have been helpful and quick to respond to the questions I've had with the bike.
Jerry Walters
22:06 11 Aug 20
Ryan has been an exceptional service professional during my experience with Ride1up !!! He is responsive, knowledgeable and really cares about helping me, the customer.....
Dan Bickel
01:57 05 Aug 20
Beware of the unfair cancellation policy! I cancelled 5 minutes after placing an order and was charged a full 3% on my order. This would be acceptable if the bike was built and shipped.
Jackie Finn
19:10 03 Aug 20
Love, love this bike! Worth the wait. Excellent customer service too. Recommend having a professional assemble the bike.
Jackie Finn
18:49 03 Aug 20
I’ve only had my 700 for a short time,but it’s been great. It’s comfortable, smooth and boy, it can go really fast. I feel really safe riding it, and based on my age, 66, that’s really important. We had to wait a long time to get the bike, but definitely worth the wait!
Customer service was excellent. I have been bugging these guys relentlessly and they always cheerfully respond to my questions.
Speaking of which, can anyone recommend a front rack for these bikes?
Customer service was excellent. I have been bugging these guys relentlessly and they always cheerfully respond to my questions.
Speaking of which, can anyone recommend a front rack for these bikes?
cory needham
03:45 02 Aug 20
By far the best ebike for the price....I'm lovin' it.
Michael Rogers
01:33 28 Jul 20
Ride1UP is my first E-Bike experience, and it has been an excellent one. I purchased the 500 series. They shipped when they said they would even with covid going on. The bike itself seems to out-do the metrics they have listed on their website. This has made my daily commute to work, the store etc... so much better. I would highly highly recommend.
Bernie Wood
18:59 27 Jul 20
I originally had some issues with my front break but they helped me fix the issue. This company makes quality bikes at a good price. Support is good and I would recommend them to friends. The bike is fun to ride and I love riding it.
Bernie Wood
Bernie Wood
Gary Peterson
14:49 27 Jul 20
I got my 500 series bike in Dec 2019 and enjoy riding it. The power assist really helps in the hilly area I live in. Especially the super steep driveway that takes level 9 and some hard pedaling. Steep enough that I didnt take my road bike out when I moved here. The bike has been great and gets me out of the house.
Ryan J.
19:38 25 Jul 20
Much smoother and faster than my other ebike.
Dane Arnold Evans
02:40 23 Jul 20
I had a great experience with ride1
up, both the bike and customer service are second to none.
I got the 500 series and now it's my primary mode of transportation! Pedal assist helps me commute 15 miles to work and I love taking the trails rather than sitting in traffic.
very sturdy and still easy to maneuver. power transfer is steady and gradual so there is little chance of it coming out of context when accelerating. Fantastic value for a great commuter bike!
customer service is very responsive and helpful. can't recommend them enough!
up, both the bike and customer service are second to none.
I got the 500 series and now it's my primary mode of transportation! Pedal assist helps me commute 15 miles to work and I love taking the trails rather than sitting in traffic.
very sturdy and still easy to maneuver. power transfer is steady and gradual so there is little chance of it coming out of context when accelerating. Fantastic value for a great commuter bike!
customer service is very responsive and helpful. can't recommend them enough!
Frank Viola
13:00 19 Jul 20
Bought two electric skateboards from them. First one blew up, and they refunded me. The second one’s battery died within the first 100 miles of riding it. Refused to fix it, nor work with me on any refund because they don’t sell boards anymore. Lemon products and below average customer service.
william wynne
20:50 17 Jul 20
Kevin and Alex, are great in contacting me along the Covid-19, back ordering program. The bike arrived in flawless condition, it has been a real pleasure to ride up the only hill in Long Beach, Ca. The components are quality and I am very pleased and can recommend this bike to anyone looking for an E-bike. I am at this moment looking at Kevin's new model Roadster v.2, it seems you can't have enough Ride1up bikes~
Raymond Lewis
03:10 15 Jul 20
Bait and switch company. I ordered a bike in June that was not on back order. Ride1up.com has not kept up status of shipping. Poor customer service.
Zach Neise
03:29 11 Jul 20
Very dissatisfied with level of customer service. Bike has now been delayed four times and is over a month late. Can't even get a full refund. Go with another company.Edit:Bike arrived over a month late, however build quality is great. I wouldn't say it was worth the wait, as there are bike shops near me that offer bikes at a slightly higher price point immediately, but I am glad that I am able to replace my car as a daily commuter.
S. AK
00:38 11 Jul 20
Awesome and great customer service.
Fredric Clark Boettcher
21:33 01 Jul 20
Assembled it in less than two hours. In the month of June I rode 600 miles 20 to 30 miles at a time. I pedal with minimum assist (2 out of 9) but going up hills I'll go to level four. I try to maintain about 11 mph average speed in a two hour ride and find I still have 25% battery left. Just for the heck of it I tried to see how fast it'd go up a long hill with the power level at nine: 18 mph. Wow! Of course, doing that consistently would drain the battery fast but it was fun. It is heavier (52 lbs) than the bikes that are carbon fiber, titanium or "unobtainium" but it also does not cost $5K. I love this bike.
Adam Collins
13:15 30 Jun 20
Had a great experience with them. All the staff were friendly and polite. The assisted us at every turn and answered every question we had. If we are ever in the market for another bike we will definitely use these guys again. We highly recommend them!!
Charles Collins
13:11 30 Jun 20
Had a great experience with them. All the staff were friendly and polite. The assisted us at every turn and answered every question we had. If we are ever in the market for another bike we will definitely use these guys again. We highly recommend them!!
Brett Wofford
02:22 18 Jun 20
The best customer service I've ever seen! Quick replies and very flexible based on your needs. Cant say enough good things about them, great products and service!
Glen Harline
00:38 18 Jun 20
I have been looking at e-bikes for over 2 years and always was reluctant to buy one due to the price being too high or the quality appearing not good enough. I just purchased a 700 ST for my wife and man am I happy with it, it is everything I was hoping for and even more. I have put over 80 mi on it in 2 days, I guess I should let my wife ride it hahaha. I ordered a limited for myself and it should arrive in a couple more days. But I think it actually might be overkill after riding my wife's bike.
Anastasia Woods
15:41 16 Jun 20
Hands down some of the best customer service I have ever dealt with. My boyfriend and I both ordered 700s which were delivered in May. Assembly was easy enough, but my bike only worked for the initial test ride and was dead when I went to take it for our first planned trip. I e-mailed Ride1Up and they responded within the hour. Ride1Up expedited shipment of a replacement motor to my local bike shop (and then a controller when the new motor didn't fix the issue) and reimbursed me for the repair costs. Now that it is working again, we couldn't be happier with our purchase. The bikes are more fun to ride than either of us imagined 🤩
Anastasia Woods
15:40 16 Jun 20
Hands down some of the best customer service I have ever dealt with. My boyfriend and I both ordered 700s which were delivered in May. Assembly was easy enough, but my bike only worked for the initial test ride and was dead when I went to take it for our first planned trip. I e-mailed Ride1Up and they responded within the hour. Ride1Up expedited shipment of a replacement motor to my local bike shop (and then a controller when the new motor didn't fix the issue) and reimbursed me for the repair costs. Now that it is working again, we couldn't be happier with our purchase. The bikes are more fun to ride than either of us imagined 🤩
joe longbottom
16:42 15 Jun 20
i Have ridden 1700 miles on mine in the last year.Great bike .Great support from owner .Highly recommended. Everyone should own a ebike .So much fun.And a side benefit is i lost 15 lbs.
K is for Kriss
12:30 14 Jun 20
i purchased this bike online through amazon, as a canadian customer. the bike arrived in september and i only used it til mid October before it got too cold and i had to store it for the winter. the weather finally became nice enough around mid may and i was able to ride the bike again.shortly into using it, i noticed that the motor made scraping sounds when on max mode at top speed, i called all the bike stores that service ebikes in my city and was told that it was a brand they dont deal with and refused to service it because of unfamiliarity and that they dont carry the parts used by the bike.after no luck i contacted ride1up and was trying to find a solution to my issue, since they sell these bikes across north america and may have a solution. instead i was met with a representitive who did not read my emails talking about my problem and suggested i take it to a bike mechanic. they also only gave me a website that was only accessible to u.s customers, even tho i had stated in previous emails that i was Canadian.after telling him that no bike stores would look at it, he then asked me if there was any bike stores or mechanics in my area.. which again, i stated that no bike stores would look at it or service it. he then writes back saying that hopefully ill find a mechanic in my area who can take a look at it. offering me no resolution or even acknowledging my previous emails questions.so now i am stuck buying a new ebike and spending $3000 for a bike that i got barely any use out of and the company cant even help me out based on this situation. i wasnt even asking for anything free or even a new bike from them, i just wanted to be presented with a solution that might help me repair my bike when no one else was willing to help.because of this, and their absolutely terrible customer service, i do not recommend this company. spend the money and buy a better bike.
Krista Dawn
12:24 14 Jun 20
i purchased this bike online through amazon, as a canadian customer. the bike arrived in september and i only used it til mid October before it got too cold and i had to store it for the winter. the weather finally became nice enough around mid may and i was able to ride the bike again.
shortly into using it, i noticed that the motor made scraping sounds when on max mode at top speed, i called all the bike stores that service ebikes in my city and was told that it was a brand they dont deal with and refused to service it because of unfamiliarity and that they dont carry the parts used by the bike.
after no luck i contacted ride1up and was trying to find a solution to my issue, since they sell these bikes across north america and may have a solution. instead i was met with a representitive who did not read my emails talking about my problem and suggested i take it to a bike mechanic. they also only gave me a website that was only accessible to u.s customers, even tho i had stated in previous emails that i was Canadian.
after telling him that no bike stores would look at it, he then asked me if there was any bike stores or mechanics in my area.. which again, i stated that no bike stores would look at it or service it. he then writes back saying that hopefully ill find a mechanic in my area who can take a look at it. offering me no resolution or even acknowledging my previous emails questions.
so now i am stuck buying a new ebike and spending $3000 for a bike that i got barely any use out of and the company cant even help me out based on this situation. i wasnt even asking for anything free or even a new bike from them, i just wanted to be presented with a solution that might help me repair my bike when no one else was willing to help.
because of this, and their absolutely terrible customer service, i do not recommend this company. spend the money and buy a better bike.
shortly into using it, i noticed that the motor made scraping sounds when on max mode at top speed, i called all the bike stores that service ebikes in my city and was told that it was a brand they dont deal with and refused to service it because of unfamiliarity and that they dont carry the parts used by the bike.
after no luck i contacted ride1up and was trying to find a solution to my issue, since they sell these bikes across north america and may have a solution. instead i was met with a representitive who did not read my emails talking about my problem and suggested i take it to a bike mechanic. they also only gave me a website that was only accessible to u.s customers, even tho i had stated in previous emails that i was Canadian.
after telling him that no bike stores would look at it, he then asked me if there was any bike stores or mechanics in my area.. which again, i stated that no bike stores would look at it or service it. he then writes back saying that hopefully ill find a mechanic in my area who can take a look at it. offering me no resolution or even acknowledging my previous emails questions.
so now i am stuck buying a new ebike and spending $3000 for a bike that i got barely any use out of and the company cant even help me out based on this situation. i wasnt even asking for anything free or even a new bike from them, i just wanted to be presented with a solution that might help me repair my bike when no one else was willing to help.
because of this, and their absolutely terrible customer service, i do not recommend this company. spend the money and buy a better bike.
Scott Terrell
06:19 11 Jun 20
This is by far the most impressive support team I have ever encountered. With automated intrusive service teams, this was an absolute incredible experience I have ever had. I never leave reviews and this might be my first one ever. This was even before I received my bike. Once I do, it may be my second! Hat tipped service / support team. You deserved it!!!
Scott
Scott
Jeffrey Kimes
11:42 06 Jun 20
This 500 series ebike will put a smile on your face.
Sandra McMurphy
23:26 05 Jun 20
I have had my 700 series bike now for about a month. LOVE IT! Worth every penny! I can tell you I did my research. I think I looked at every electric bike out there. Ride1up was the best one for the money. It didn't let me down.
I Live in Santee, Ca rode my bike to the beach 2x's. about 42 miles round trip for me. I pedaled some and used pedal assist. When I got home I still had a good amount of battery left. 40% one time and 25% the next. I went different routes each time.
If your on the fence about this bike, don't hesitate to buy it. I have no regret. It's fun, fun, fun!!!! Ok I'm off on another
adventure on my beautiful ride1up bike. yippie
I Live in Santee, Ca rode my bike to the beach 2x's. about 42 miles round trip for me. I pedaled some and used pedal assist. When I got home I still had a good amount of battery left. 40% one time and 25% the next. I went different routes each time.
If your on the fence about this bike, don't hesitate to buy it. I have no regret. It's fun, fun, fun!!!! Ok I'm off on another
adventure on my beautiful ride1up bike. yippie
James Ullrich
00:59 14 May 20
Great quality at a great price. But let's not forget great style.
Penny Henderson
20:58 07 May 20
Fabulous product at a spectacular price! Love my 500 series ebike!
Rob Hammond
04:18 31 Mar 20
Killing Covid with Ride1up 🇺🇸
Roger Cole
01:59 23 Feb 20
Bought a 500 for commuting to work (10 miles each way with 1500 feet of climbing). The 500 makes easy work of the hills and has more than enough battery power to make the trip without needing to be recharged at my office. My only regret is that I didn't get one sooner!
Alfredo Sanchez
11:14 06 Feb 20
I received my 700ST this week. FedEx wouldn’t leave it without a signature and ID so I elected to reroute it and go pick it up locally instead of missing more delivery attempts.
The box was in decent enough shape. Upon unboxing everything was in perfect shape, and all hardware was easily located.
I took 3 evenings to assemble it after work. The YouTube assembly instructions were perfect for me and pretty easy to follow. I used to wrench on bikes as a kid so it was easy for me, but would be easy for anyone you views it.
Get a bike stand!!!!!! I ordered a cheap one based on the recommendation of another group member and he was right on with the stand working well.
Assembly went well and the test ride was amazing compared to the magnum premium I just sold.
That bike was also 500w but the 700 climbed the same hill at 18 mph that the magnum only managed to maintain 10mph🤷🏾♂️
Looks like my bike commute will go from 55 min to 35-40 min and I’m excited about that.
I test rode it again at night and the lights are quite bright so another unexpected plus here.
Only issue is the front wheel appears to be out of true but that’s easy enough to fix.
Thanks Kevin Dugger for what seems to be a homerun for me.
I can’t believe I spent 2 grand on the magnum 🤦🏽♂️
The box was in decent enough shape. Upon unboxing everything was in perfect shape, and all hardware was easily located.
I took 3 evenings to assemble it after work. The YouTube assembly instructions were perfect for me and pretty easy to follow. I used to wrench on bikes as a kid so it was easy for me, but would be easy for anyone you views it.
Get a bike stand!!!!!! I ordered a cheap one based on the recommendation of another group member and he was right on with the stand working well.
Assembly went well and the test ride was amazing compared to the magnum premium I just sold.
That bike was also 500w but the 700 climbed the same hill at 18 mph that the magnum only managed to maintain 10mph🤷🏾♂️
Looks like my bike commute will go from 55 min to 35-40 min and I’m excited about that.
I test rode it again at night and the lights are quite bright so another unexpected plus here.
Only issue is the front wheel appears to be out of true but that’s easy enough to fix.
Thanks Kevin Dugger for what seems to be a homerun for me.
I can’t believe I spent 2 grand on the magnum 🤦🏽♂️
Ronald Smith
17:20 05 Feb 20
I had trouble with my 700 Series right out of the box in December 2019. Rid1up support stuck with me and had me take to eBike shop of my choice and they refunded my expenses and worked with my repairman to resolve problem. Great company.
Alan Phillips
19:49 27 Jan 20
great bike and fantastic follow up from the company!
Brenda Muhler Wishbow
14:46 27 Jan 20
The perfect ebike....it looks great, it’s incredibly comfortable, it’s powerful, and it smoothly transitions to and from power assist. The best part was how responsive customer service was to questions...amazing!
Michael Glynn
14:48 08 Jan 20
Great products and great support!
Tim Jay
13:00 10 Nov 19
Owner of 2 Carbon Pro boards. I feel like I bought a ski hill, here in Florida. Carving at speed feels like charging down steep groomers riding your edge. I was worried about getting bored with it like say a jetski, but it isn't happening with new terrain to explore around every corner and plenty of juice in the throttle.
These are great boards all the way around. Nothing compares in its' price range, not even close. I actually got 2 of them for less than 1 of the well known competitor. I'm glad I took a chance on a new company I didn't know anything about because these boards are worth every penny.
P.S. - Update your safety gear you will be going faster than you think.
These are great boards all the way around. Nothing compares in its' price range, not even close. I actually got 2 of them for less than 1 of the well known competitor. I'm glad I took a chance on a new company I didn't know anything about because these boards are worth every penny.
P.S. - Update your safety gear you will be going faster than you think.
Bob Como
16:51 09 Nov 19
I've had the city500 bike for 6 months and put 500 enjoyable miles on it. Customer service has been top-notch and I'd rate it a solid 5 out of 5. I do recommend getting the upgraded digital display as it gives you a wider range of pedal-assist speeds.
Nick Rodes
03:20 08 Nov 19
great boards, amazing quality and best battery life money can buy under $1,000.
Larry Warren
15:08 02 Nov 19
Excellent value and expanding product line
Denise Truhn
02:13 25 Oct 19
We love these bikes so much we own four!
Karen Jensen
01:25 06 Oct 19
Coolest lookin electric bikes out there! Great customer service!
Chadly Stu
04:12 04 Oct 19
smooth electric skateboards designed for steezy smooth moves
Michelle McClaflin Burks
21:19 22 Sep 19
What makes this board a great product has already been stated in all the previous positive reviews and is more than true.
I would like to brag on our customer experience with Ride1up. Their service after the sale.
We contacted Ride1up - knowing our situation was not a warranty issue - with in 2 emails they had offered a deep discount on a new board and advised us to keep the old one for spare parts.
If you want a great board with great customer service after the sale? You are in the right place.
I would like to brag on our customer experience with Ride1up. Their service after the sale.
We contacted Ride1up - knowing our situation was not a warranty issue - with in 2 emails they had offered a deep discount on a new board and advised us to keep the old one for spare parts.
If you want a great board with great customer service after the sale? You are in the right place.
Brian Keith Johnson
03:35 20 Sep 19
The board arrived as scheduled. (Bamboo Classic) A bit of difficulty with purchase, but Chris Brake from sales was outstanding with answering all of my questions. Very polite, also well spoken. The best customer service experience I've had to date......the board you may wonder? A bit much for being non-experienced, (but a good thing.) Great acceleration and braking. As well as response. I think it will turn out to be a great experience.
Ty Ride1Up!😁 If you see a video of someone with a panda mascot head, cruising through the Smokey's, it wasn't me😎
⚠️Saftey first
Ty Ride1Up!😁 If you see a video of someone with a panda mascot head, cruising through the Smokey's, it wasn't me😎
⚠️Saftey first
Adam Coster
19:54 19 Sep 19
Ride1Up provides excellent customer service. My bike came missing a part and after contacting them they had it to me the next day, no questions asked. They were polite, friendly, and extremely helpful throughout the whole process. Their products are high quality at a low price, and I highly recommend the 500 Series City to anyone looking for their first eBike.
Brad Voorhees
17:50 16 Sep 19
I just received my bike last week and am very happy with my purchase. I looked around the internet and did quite a bit of investigating regarding the best bike for me. I could not justify the prices for most. Learned about Ride1Up, checked out past reviews, Youtube posts and could not find many negative comments. It seems to be of great quality, sturdy when riding and is pretty fast. I upgraded to the the LCD montior which added a few more PAS settings as well as MPH/KMH, range and backlight. Had a small glitch with the LCD settings which are kinda complicated. But I contacted them via email and immediately received directions to fix the problem. So far so good. Taking to Mammoth next week..
Jonathan W Kohn
20:25 13 Sep 19
I recently purchased a Ride1UP 500 Series City E-bike and am extremely pleased with the purchase. I opted for the optional LCD panel and rack with my purchase.
Prior to buying the bike, I found the support staff very responsive to my concerns and questions, often answering my emails well after closing time and on weekends. It was reassuring to know that there were real people behind the web site who were actively involved with customer’s needs.
The construction is very robust and at 62 lbs it certainly is not a light weight. But the weight of the bike and large tires adds more stability on both paved and hard packed surfaces. I particularly like the interaction of the gearing system, the 9 boost settings (standard control only has 3 settings), and the throttle, which was thumb controlled. I placed the LCD panel close to the thumb throttle which allowed me to use my thumb and index finger to control the boost easily and also page through the display options.
The combination of 9 setting and gear ratio selections allows me to get the level of exertion I want without feeling that I am just riding on an electric vehicle. Given the weight of the bike, there’s plenty of opportunity to get whatever level of exercise you want. Yet when things get tough there’s plenty of power to get you up any hill.
The throttle also has the advantage of providing a small boost when starting up from a standing position as when waiting for a light to change. This allows for a quick transition from the stationary position through the initial wobble on start up to peddling up to speed. I give the throttle just a slight tap once I’m on the bike. Given the torque of the motor, the rider has to learn just how much throttle is needed in this and other circumstances.
I found the battery capacity to be excellent. After a ride of 10-12 miles with one of two moderate climbs, I still had about 70% capacity remaining. The charge rate is more than adequate to bring the battery up to full capacity in 1 and 2 hours.
The overall finish of the bike is excellent. I like the upright riding position, wide handle bars, and the substantial leather wrapped hand grips.
Prior to buying the bike, I found the support staff very responsive to my concerns and questions, often answering my emails well after closing time and on weekends. It was reassuring to know that there were real people behind the web site who were actively involved with customer’s needs.
The construction is very robust and at 62 lbs it certainly is not a light weight. But the weight of the bike and large tires adds more stability on both paved and hard packed surfaces. I particularly like the interaction of the gearing system, the 9 boost settings (standard control only has 3 settings), and the throttle, which was thumb controlled. I placed the LCD panel close to the thumb throttle which allowed me to use my thumb and index finger to control the boost easily and also page through the display options.
The combination of 9 setting and gear ratio selections allows me to get the level of exertion I want without feeling that I am just riding on an electric vehicle. Given the weight of the bike, there’s plenty of opportunity to get whatever level of exercise you want. Yet when things get tough there’s plenty of power to get you up any hill.
The throttle also has the advantage of providing a small boost when starting up from a standing position as when waiting for a light to change. This allows for a quick transition from the stationary position through the initial wobble on start up to peddling up to speed. I give the throttle just a slight tap once I’m on the bike. Given the torque of the motor, the rider has to learn just how much throttle is needed in this and other circumstances.
I found the battery capacity to be excellent. After a ride of 10-12 miles with one of two moderate climbs, I still had about 70% capacity remaining. The charge rate is more than adequate to bring the battery up to full capacity in 1 and 2 hours.
The overall finish of the bike is excellent. I like the upright riding position, wide handle bars, and the substantial leather wrapped hand grips.
Henry Gabriel
17:20 07 Sep 19
The bikes are awesome! 5/5 the smile on my face! Customer service 6/5. The Boss is so personable!:))
Andrew Parke Slater
22:42 04 Sep 19
Got the 500 Series City and couldn't be happier. Bike was easy enough to assemble (although I did have a mechanic check behind me and resolve a minor alignment issue). Support was helpful and communicative whenever I reached out.
Claire Kelly
23:22 21 Aug 19
Phenomenal quality and customer service! When I was debating what ebike to purchase I called Ride1Up’s support number and the owner, Kevin, picked up and talked me through the whole process. I’ve also had to contact customer support via the facebook page messenger and via email a few times and they’ve been extremely responsive and helpful!
As for the quality, I bought a Ride1up 500 Series MTB and I absolutely love it! I found myself without a car (or the funds for one) in a place that requires autonomous transport. I looked at a ton of different ebikes, from budget Amazon ones to slightly higher end bikes, and the conclusion was that this is the absolute best bang for your buck you can get. People with the funds get stuck in the slippery slope of “well if you’re already spending the money why not spend the extra $3-400+ on a higher end bicycle” but unless you’re a bicycle aficionado with very specific tastes (or long commutes,) let me tell you this bike will MORE than satisfy you. I am having way too much fun and everyone from friends and family to bicycle shop experts are impressed by its power and comfort. Cannot recommend them enough!
As for the quality, I bought a Ride1up 500 Series MTB and I absolutely love it! I found myself without a car (or the funds for one) in a place that requires autonomous transport. I looked at a ton of different ebikes, from budget Amazon ones to slightly higher end bikes, and the conclusion was that this is the absolute best bang for your buck you can get. People with the funds get stuck in the slippery slope of “well if you’re already spending the money why not spend the extra $3-400+ on a higher end bicycle” but unless you’re a bicycle aficionado with very specific tastes (or long commutes,) let me tell you this bike will MORE than satisfy you. I am having way too much fun and everyone from friends and family to bicycle shop experts are impressed by its power and comfort. Cannot recommend them enough!
Snowy Snowy Zhang
13:04 11 Jul 19
I can feel Kevin is a very nice person.
Jerry-Annie Sales
00:01 10 Jul 19
Great Bike - very happy with my purchase. I ordered the 500 MTB bike on Fri and received it the following Wed. I live in Illinois. The package was intact and the bike inside was well protected with plastic and foam packaging. The bike was easy to assemble and took about 30 minutes.
I have ridden it about 100 miles so far and when riding at a slower pace 13-15 mph, I was able to get over 50 miles on one battery charge.
The bike is fun to ride and coasts very well downhill with no noticeable drag from the hub motor. I bought the upgrade display and when in assist mode 9 and 7th gear, on flat ground I could get to 25 mph pedaling as fast as I could pedal (I am a 69 year old male). The brakes and shifters all work well and seem to be of good quality. The entire bike seems solid and well made. I definitely recommend this bike.
I have ridden it about 100 miles so far and when riding at a slower pace 13-15 mph, I was able to get over 50 miles on one battery charge.
The bike is fun to ride and coasts very well downhill with no noticeable drag from the hub motor. I bought the upgrade display and when in assist mode 9 and 7th gear, on flat ground I could get to 25 mph pedaling as fast as I could pedal (I am a 69 year old male). The brakes and shifters all work well and seem to be of good quality. The entire bike seems solid and well made. I definitely recommend this bike.
Brian Wittman
01:01 14 Jun 19
Kevin and pre-sale customer service gets a 6 out of 5, because 5 just isn't enough!
John Windmiller
00:52 09 May 19
everything a great bike .. buy it you will like it
Greg Zarski
21:10 11 Apr 19
I purchased the 500 MTB about two months and absolutely LOVE this bike! I haven't touched any of my other bikes since. Aesthetically, the bike is a 5/5 (I got the darker color palette). The bike just looks fantastic. Functionality-wise, it's also a 5/5. I use it for commuting (about 22mi one way, 44mi round trip), for singletrack offroading up in the hills behind my house, and I even use it to tow my kid's bike trailer. The thing that surprised me the most was how practical an ebike like this is for towing a bike trailer with a kid in it. The torque of the electric motor makes it insanely easy to start from stop lights / stop signs and makes it effortless to sustain a decent speed with the trailer. My kid absolutely loves it. Lastly, customer-service-wise, also a 5/5. Kevin, the owner, responds quickly to queries at all times of day (Kevin, do you even sleep?).
Overall: 5/5. I've recommended this bike to everyone I know who bikes. LOVE IT.
Overall: 5/5. I've recommended this bike to everyone I know who bikes. LOVE IT.
Matt Gunson
22:32 01 Apr 19
I am very pleased with my purchase. If I were to rate the product on it's individual parts and features alone, it might not rate out as a "5." I might have given it a 4 as some of the hardware isn't top shelf. That said, if I wanted anything that was significantly better I'd have to pay double or maybe even triple.
I wanted the MTB rather than the cruiser for my 16 mile commute because I like to get slightly aggressive with my ride in order to get a pretty good workout. They were out of the MTB but Ride1Up offered a discount to cover the cost of an MTB bar. I also bought some dropdowns to go with it and now I have an amazing commuter.
I ride pretty hard when I commute so I was concerned I wouldn't get a big enough benefit from the pedal assist as I am able to sustain speeds of 17-18 mph fairly easily and 19-20 with good conditions or extra effort. I am also large-ish at 6'1" 220 and was afraid that would slow down my speed. I was thrilled to look down at my speed once I got up to what felt like a max cruising speed and see I was going 25mph! I even hit 30mph coming down an overpass. I was also happy that I still burned the same number of calories that I would have on my non-assisted bike because as I was pedaling just as hard.
Ultimately, the bike was able to do what I had hoped—reduce my commute time enough to make bike commuting an option every day, not just when I get up early enough to fit it in, now that I moved four miles further from work.
When summer hits, here in Phoenix, It will be great to use the throttle all the way home rather than pedal and have to take a shower again.
I am very happy with my purchase and believe there isn't a better value on the market when it comes to an E-bike.
I wanted the MTB rather than the cruiser for my 16 mile commute because I like to get slightly aggressive with my ride in order to get a pretty good workout. They were out of the MTB but Ride1Up offered a discount to cover the cost of an MTB bar. I also bought some dropdowns to go with it and now I have an amazing commuter.
I ride pretty hard when I commute so I was concerned I wouldn't get a big enough benefit from the pedal assist as I am able to sustain speeds of 17-18 mph fairly easily and 19-20 with good conditions or extra effort. I am also large-ish at 6'1" 220 and was afraid that would slow down my speed. I was thrilled to look down at my speed once I got up to what felt like a max cruising speed and see I was going 25mph! I even hit 30mph coming down an overpass. I was also happy that I still burned the same number of calories that I would have on my non-assisted bike because as I was pedaling just as hard.
Ultimately, the bike was able to do what I had hoped—reduce my commute time enough to make bike commuting an option every day, not just when I get up early enough to fit it in, now that I moved four miles further from work.
When summer hits, here in Phoenix, It will be great to use the throttle all the way home rather than pedal and have to take a shower again.
I am very happy with my purchase and believe there isn't a better value on the market when it comes to an E-bike.
Scott Giurlani
23:00 27 Mar 19
I bought one of each for me and my wife. SO MUCH FUN!! we have taken more rides in the last 3 weeks that we have in years. And you still get a bit of a workout, without even noticing.
James Adam Patterson
06:31 01 Mar 19
Arrived in 2 days. Runs great, And the customer service is awesome!
Jeff Bossaller
04:55 24 Jan 19
Wow, what a great bike. It is a lot of fun to ride! If you haven't considered an electric bike...do so now. If you are considering it, look no further. These bikes are well built and the price is very nice too.
There are 4 main things I look for when dealing with a company: 1 - Great product, 2 - excellent customer service, 3 - Price, 4- locally owned...and they have them all covered here.
Thanks for the great bike!
There are 4 main things I look for when dealing with a company: 1 - Great product, 2 - excellent customer service, 3 - Price, 4- locally owned...and they have them all covered here.
Thanks for the great bike!
Martin Velazquez
07:54 05 Jan 19
Great ebike for the price
I compare with other brands very good for the
money Happy with mine.
I compare with other brands very good for the
money Happy with mine.
Lloyd Guiberteau
10:29 19 Dec 18
I have the MTB500. The package on this bike is very good. It is a lot of fun to ride. You really need to get one. The battery distance is amazing and it charges without any problems. I get between 50 and 60 miles on a charge using pedal assist 1 and 2 on the stock computer. The little rubber stopper where the charger enters the battery compartment doesn't always shut properly but I use a piece of electrical tape to keep it shut to avoid moisture and dirt from entering. The computer works fine and I plan on getting the upgraded one to have more pedal assist options and added info for the ride. The pedals were quality but too small for me and I switched them out for the Electra Chopper pedals. At 20 dollars they are great for this bike. It comes with a nice Selle Royal seat but a bit too small for my liking and I switched it out for my Selle Royal Journey which I had on my Electra Moto. The kickstand is sturdy and does not interfere when riding. I did raise the handlebars more to my liking with an extension device. Be careful if you do this so the cables are not effected by being stretched too far. Again it is so much fun - just get one.
Bart Sullivan
16:14 17 Dec 18
I love my Ride1UP e-bike! It works fantastic and looks great! I think it is the best e-bike for the value!
Sean Sendelbach
09:03 14 Dec 18
Incredible! I bought the Series 500 MTB for my wife in early October, but I ended up being the primary rider for the next two months. I've got 250 miles on it. I live 3 miles away from my office, but the hills... I would end up pushing my pedal bike up the hills and would arrive to work panting and covered in sweat.
Enter the Ride1Up Series 500 MTB. It has enough power, with it's 500 watt rear hub motor, to help me up the steep hills in my neighborhood and keeps my feet and the wheels moving. Don't get me wrong, you are still going to be putting in some effort on the steeps.
But having the help of the Series 500 turned me into a bike commuter! When I get to work, I am lightly exercised, awake and invigorated. I've reviewed this bike in a couple other places, but always say the same thing. The ride is stable, and safe, the brakes are strong, the battery is more than ample (my longest trip on the R1Up was 22 miles, and I had 50% of my battery left. And there were hills).
And the Ride1Up value is exceptional. If you look at the specs of some competing ebikes, you can't go wrong.
Can you spend more and get better specs? Certainly.
Can you spend more and get worse specs? Certainly. Compare to what Costco is currently offering to the Ride1Up (Jetson Adventure, GenZe). 36 volt battery? 250/350 watt motor? Come on, guys!
Anyway, the package that Ride1Up has put together is nothing less than amazing. Incredible bike, incredible price point. The bikes are beautiful and well-constructed. And the specs are perfect for the average biker wanting to transition into the world of ebikes.
If you can't tell, I'm a fan of the Ride1Up Series 500. For the last month, I've been riding a Juiced Bikes CrossCurrent X (the bike I ordered for myself). The fact that I come back to rave about value of Ride1Up is telling.
Enter the Ride1Up Series 500 MTB. It has enough power, with it's 500 watt rear hub motor, to help me up the steep hills in my neighborhood and keeps my feet and the wheels moving. Don't get me wrong, you are still going to be putting in some effort on the steeps.
But having the help of the Series 500 turned me into a bike commuter! When I get to work, I am lightly exercised, awake and invigorated. I've reviewed this bike in a couple other places, but always say the same thing. The ride is stable, and safe, the brakes are strong, the battery is more than ample (my longest trip on the R1Up was 22 miles, and I had 50% of my battery left. And there were hills).
And the Ride1Up value is exceptional. If you look at the specs of some competing ebikes, you can't go wrong.
Can you spend more and get better specs? Certainly.
Can you spend more and get worse specs? Certainly. Compare to what Costco is currently offering to the Ride1Up (Jetson Adventure, GenZe). 36 volt battery? 250/350 watt motor? Come on, guys!
Anyway, the package that Ride1Up has put together is nothing less than amazing. Incredible bike, incredible price point. The bikes are beautiful and well-constructed. And the specs are perfect for the average biker wanting to transition into the world of ebikes.
If you can't tell, I'm a fan of the Ride1Up Series 500. For the last month, I've been riding a Juiced Bikes CrossCurrent X (the bike I ordered for myself). The fact that I come back to rave about value of Ride1Up is telling.
Kainoa Cruz
03:45 09 Oct 18
affordable electric bike with quality parts. I'm a happy biker, so much fun riding again. I keep it on PAS so I get the cardio that I need but cover more grown to enjoy soroundings while riding. Customer Service is always very helpful. My questions ps answered right away. Kevin, thank you! My 12 year old wants one already. lol
Patricia Dellow
21:46 26 Sep 18
have one!! love it, been riding it all over town!
Brett Colliton
04:59 26 Sep 18
All the products are priced very reasonable and are very high quality!
Michael Kincaid
00:13 14 Sep 18
Ordering my bike! Super excited to put it through it's paces!
John Steward
10:15 08 Sep 18
The best all-around electric bike I've seen. Love what you're doing. Saving up for one