What people are saying
Rick Granger
19:43 25 Sep 20
Have a 500 and a 700ST. I assembled them myself and have had zero issues with either bike! My 500 arrived in March and as of today I have 3272 miles on it. My wife’s 700 came in June and she has over 850 miles on hers! Can’t tell you how much we enjoy these bikes..
ZeeTelevision :3
19:39 24 Sep 20
I would never order a bike online ever again. From here or anywhere in general. The bike came broken and many parts were broken when it came to my home. They do offer to to fix it but what’s the point if it can potentially break again. So I returned it and they didn’t even give me a full refund. The customer service is like okay not the greatest. If you want a bike I would recommend a local bike shop.
Drew Frechette
15:47 24 Sep 20
I went with the basic Core 5 model from Ride1up. I'm very happy with this bike. I've had it for about two weeks and have put about 75 miles on it. Although I put it together myself, I still had it tuned up by Velofix which was a great decision. They lined the breaks up really well and just got everything really dialed in.The Good-It was boxed well and was relatively easy to put together. It probably took me an hour, but it's worth noting I'm pretty handy with bikes.-It feels really solid. Admittedly, it doesn't have high end parts, but as an entry level bike I am extremely satisfied with the look and feel of it. It rides very smoothly.-Battery life seems really good. I have put 75 miles on it so far and have only charged it about 1.5 times. For reference, I'm 5'9" and about 150 lbs.-Support has been stellar. I haven't needed much, but they have been quick to respond to my emails and have provided good information to troubleshoot issues.The Bad (ish)-The instructions that came with the bike were for the 500 series. They were not specific to the Core 5 model. they were close enough to get the job done, but it would have been nice to have specific instructions that were made the model I purchased.-I experienced some battery connectivity issues after about 25 miles of riding. It turned out to be an easy fix (support team provided guidance on wires to check), but it wasn't fun to be miles away from my house and have the battery not work.-The disc brakes on the back tire were very challenging to align, even for the Velofix mechanic. He said that area of the frame was slightly bent, but he ultimately got them tuned up properly.All in all - VERY HAPPY. I plan to purchase another one for my wife.Added bonus - Mu kid's bike seat sits well on it. And he loves to ride!
Art
01:00 24 Sep 20
Just got my core5. I tried before some Bosch Ebikes which cost thousands $$$$ and I wasn’t satisfied like with ride1up core5. I Will safe money for limited 😀 I definitely recommend to everyone! Thanks all team Ride1up!
Sudheendra Poluru
03:22 23 Sep 20
Ride1up LMT'D is an awesome Bike. Bike arrived in a secured package. Bike assembly was a breeze. Once the bike was certified by my local bike shop, I took it for 25 mile ride and I enjoyed every bit of it. Customer service is very responsive and have every intention to satisfy customer needs. Bike itself is beautiful and powerful. I received lot of compliments from friends ( and few strangers) about the appearance and power. Glad I was able to find Ride1up.
Alex Granda
10:49 21 Sep 20
I ordered the straight riser handlebars and got the mustache round bars. I really don’t like those other handlebars so I contacted support and they wouldn’t own up to that mistake. Good bike but horrible support
Brik Allen
18:42 19 Sep 20
Very stylish looking bike. Mine arrived with a broken thumb shifter. It didn't look to be packaged securely, with loose screws and not much protection offered for the delicate parts that stick out. The issue has been addressed and a new part is being sent to me. I wish the customer service responses were quicker and I wish they sent the allen wrenches for assembly. Other than that it looks like a sturdy frame at a nice value.
Krishna Raichura
19:16 12 Sep 20
Bikes are super quality and great price point! These guys care about their customers and bikes. Thanks again for your excellent customer service Alex! We are loving our bikes and am passing the word along to everyone I know about your bikes.
Bryanx1964
00:19 01 Sep 20
Ride1 Up delivered a great bike. Reasonable price, great packing and shipping and great customer service. I'm handy but never assembled a bike before. The videos they have and customer service helped me put it together. Actually, it was easy. I think as they evolve in the future they'll even get better at what they do. That's what happens when the owners and staff have a passion for what they do. Love this company and will get another bike from them Im sure. As for my 500 series. It's powerul, solid and the battery lasts very long. I put my first 34 miles on it and the battery is only half used, although I'm only 150 pounds.. Thank you for a well delivered product!
Jae Marz
20:14 28 Aug 20
My fiance and I ordered the 500 series, I ordered the step through. From their customer service, attention to detail and care for their customer's experience, Ride1Up bikes are a great buy. This bike is revolutionary, I have ridden other e-bikes like the Pace 500 and Aventon, neither of the 2 are as comprehensively good as RideUp1 500 series. Some of the features I love are the speed, quietness of the motor, comfortability of the ride and the aesthetic of the bike itself. The bikes are at a great price point you definitely get the bang for your buck. Built with top of the line features, a comfortable ride and a low key, great looking bike. For an e-bike its fairly light and versatile able to ride on different terranes. I love this bike and recommend to everyone looking to cycle as a hobby or for commuter commercial purposes.
Ryan Price
17:32 17 Aug 20
I ordered a 700 series from ride1up and about 2 minutes after I had it put together, I already knew how fantastic of a purchase i had made. This is my new mode of transportation and my favorite toy all in one product. The response team is incredibly helpful as well. I would recommend ride1up to literally anyone looking for the best ebikes available at an affordable pricetag. If you want to be more happy in life while also getting around in a way more energy efficient and environmentally conscious way, get yourself a ride1up e-bike.
Jamie Walker
14:53 13 Aug 20
Buying an e-bike from Ride1up was a great decision! Solid bike and solid company, based on my experience so far. They have been helpful and quick to respond to the questions I've had with the bike.
Jerry Walters
22:06 11 Aug 20
Ryan has been an exceptional service professional during my experience with Ride1up !!! He is responsive, knowledgeable and really cares about helping me, the customer.....
Jackie Finn
19:10 03 Aug 20
Love, love this bike! Worth the wait. Excellent customer service too. Recommend having a professional assemble the bike.
cory needham
03:45 02 Aug 20
By far the best ebike for the price....I'm lovin' it.
Gary Peterson
14:49 27 Jul 20
I got my 500 series bike in Dec 2019 and enjoy riding it. The power assist really helps in the hilly area I live in. Especially the super steep driveway that takes level 9 and some hard pedaling. Steep enough that I didnt take my road bike out when I moved here. The bike has been great and gets me out of the house.
Ryan J.
19:38 25 Jul 20
Much smoother and faster than my other ebike.
Graham Badun
22:55 20 Jul 20
I placed an order in early May for delivery in early June. Other than the initial confirmation email, I heard nothing. I sent an email to check on the status in mid June and was told it would ship at the end of June. I received an email at the end of the June saying it would be early July. Then another email saying it would be another few days but no later than July 10 and then I heard nothing. I wrote again only to find out that my order ‘did not sync and process’ and they no longer have this model. They offered me a refund; a bike I don’t want; or, I could wait and they would fill my order from their next shipment (end of July). When you go to the website it indicates early September for the model I ordered. Given the prior delays and the info on the website, I didn’t believe the late July delivery promise. Accordingly, I opted for the refund with but due to changes in the exchange rate, I am out about $125. As they sold (and presumably profited) from the bike I ordered, I asked them to reimburse me for that amount and they declined to do so.
Frank Viola
13:00 19 Jul 20
Bought two electric skateboards from them. First one blew up, and they refunded me. The second one’s battery died within the first 100 miles of riding it. Refused to fix it, nor work with me on any refund because they don’t sell boards anymore. Lemon products and below average customer service.
william wynne
20:50 17 Jul 20
Kevin and Alex, are great in contacting me along the Covid-19, back ordering program. The bike arrived in flawless condition, it has been a real pleasure to ride up the only hill in Long Beach, Ca. The components are quality and I am very pleased and can recommend this bike to anyone looking for an E-bike. I am at this moment looking at Kevin's new model Roadster v.2, it seems you can't have enough Ride1up bikes~
Raymond Lewis
03:10 15 Jul 20
Bait and switch company. I ordered a bike in June that was not on back order. Ride1up.com has not kept up status of shipping. Poor customer service.
Zach Neise
03:29 11 Jul 20
Very dissatisfied with level of customer service. Bike has now been delayed four times and is over a month late. Can't even get a full refund. Go with another company.Edit:Bike arrived over a month late, however build quality is great. I wouldn't say it was worth the wait, as there are bike shops near me that offer bikes at a slightly higher price point immediately, but I am glad that I am able to replace my car as a daily commuter.
S. AK
00:38 11 Jul 20
Awesome and great customer service.
Clark Boettcher
21:33 01 Jul 20
Assembled it in less than two hours. In the month of June I rode 600 miles 20 to 30 miles at a time. I pedal with minimum assist (2 out of 9) but going up hills I'll go to level four. I try to maintain about 11 mph average speed in a two hour ride and find I still have 25% battery left. Just for the heck of it I tried to see how fast it'd go up a long hill with the power level at nine: 18 mph. Wow! Of course, doing that consistently would drain the battery fast but it was fun. It is heavier (52 lbs) than the bikes that are carbon fiber, titanium or "unobtainium" but it also does not cost $5K. I love this bike.
Charles Collins
13:11 30 Jun 20
Had a great experience with them. All the staff were friendly and polite. The assisted us at every turn and answered every question we had. If we are ever in the market for another bike we will definitely use these guys again. We highly recommend them!!
Glen Harline
00:38 18 Jun 20
I have been looking at e-bikes for over 2 years and always was reluctant to buy one due to the price being too high or the quality appearing not good enough. I just purchased a 700 ST for my wife and man am I happy with it, it is everything I was hoping for and even more. I have put over 80 mi on it in 2 days, I guess I should let my wife ride it hahaha. I ordered a limited for myself and it should arrive in a couple more days. But I think it actually might be overkill after riding my wife's bike.
Anastasia Woods
15:41 16 Jun 20
Hands down some of the best customer service I have ever dealt with. My boyfriend and I both ordered 700s which were delivered in May. Assembly was easy enough, but my bike only worked for the initial test ride and was dead when I went to take it for our first planned trip. I e-mailed Ride1Up and they responded within the hour. Ride1Up expedited shipment of a replacement motor to my local bike shop (and then a controller when the new motor didn't fix the issue) and reimbursed me for the repair costs. Now that it is working again, we couldn't be happier with our purchase. The bikes are more fun to ride than either of us imagined 🤩
joe longbottom
16:42 15 Jun 20
i Have ridden 1700 miles on mine in the last year.Great bike .Great support from owner .Highly recommended. Everyone should own a ebike .So much fun.And a side benefit is i lost 15 lbs.
K is for Kriss
12:30 14 Jun 20
i purchased this bike online through amazon, as a canadian customer. the bike arrived in september and i only used it til mid October before it got too cold and i had to store it for the winter. the weather finally became nice enough around mid may and i was able to ride the bike again.shortly into using it, i noticed that the motor made scraping sounds when on max mode at top speed, i called all the bike stores that service ebikes in my city and was told that it was a brand they dont deal with and refused to service it because of unfamiliarity and that they dont carry the parts used by the bike. after no luck i contacted ride1up and was trying to find a solution to my issue, since they sell these bikes across north america and may have a solution. instead i was met with a representitive who did not read my emails talking about my problem and suggested i take it to a bike mechanic. they also only gave me a website that was only accessible to u.s customers, even tho i had stated in previous emails that i was Canadian. after telling him that no bike stores would look at it, he then asked me if there was any bike stores or mechanics in my area.. which again, i stated that no bike stores would look at it or service it. he then writes back saying that hopefully ill find a mechanic in my area who can take a look at it. offering me no resolution or even acknowledging my previous emails questions. so now i am stuck buying a new ebike and spending $3000 for a bike that i got barely any use out of and the company cant even help me out based on this situation. i wasnt even asking for anything free or even a new bike from them, i just wanted to be presented with a solution that might help me repair my bike when no one else was willing to help. because of this, and their absolutely terrible customer service, i do not recommend this company. spend the money and buy a better bike.
Julie Thole
01:46 14 Jun 20
I just received my 700 series yesterday and had it assembled today. This bike is so fun! It’s my first E bike and there are a lot out there to choose from. My husband has a different brand with the big tires. He said the 700 series glides like butter on the road. On a side note customer service is awesome! Whenever I email with any questions they respond the same day! Best purchase ever! Julie
Hussein Abdul
01:00 31 May 20
I purchased the 500 series and have no regrets. It gets me where I need to go and the battery lasts the trips. I bought it as both a recreational activity and as a transportation alternative; which was a great investment becusse even if you apply for the monthly payment plan, it's still cheaper than NYC's monthly bus/train fare. My only complaint (which isn't really a complaint) is that its unique design gives off the appearance that it's not your average eBike, which intrigues people and starts conversations, and I don't really like attention lol.
Larry Augsburger
18:37 04 May 20
I pre-ordered my 700 series XR in early March and received it a few days ago, and have put about 65 miles on it so far. There’s more to unpack and assemble than I had to do for my wife’s Blix, but it was still straightforward, and actually a little fun. The only challenge was putting the fork and handlebars together at the same time without a stand, but I did most of it horizontally using the padding from the box to prevent scratches from the floor. It was very well packaged and protected with no issues in shipping, despite my being on the East Coast, and I noticed thoughtful improvements to the assembly process in this batch that addressed complaints from older owners (e.g. pre-connected lights). It took about an hour to assemble, and another half hour to tweak things to my liking (mostly rotating things on the handlebars for my long fingers and tightening derailleur cable). I got the new color, and while I do like it, it’s not really as blue as in the pictures - more like a matte, very light greenish blue or grey that's hard to capture, but provides a nice look and contrast with the black components. I really love the feel of the hydraulic brakes, and the 500/1000 motor definitely pulls me up hills a few MPH faster than the 500/750 motor on the Blix. Yesterday I casually passed a struggling hardcore cyclist on a steep hill and I couldn't wipe the smile off my face. The criticisms I have are few, but include the rather hard handgrips, the almost useless included installation instructions (be sure to watch the YouTube videos instead), and the bike's overall weight (not easy to lift onto my storage rack). Incidentally, I am 6'2", 32" inseam, 211 lbs, and it's big enough for me to get a good leg stroke without having the seat so high that all the pressure is on my hands (I angled the stem for max height). No hill yet overwhelms it while carrying my mass as long as I contribute a very light pedaling effort. The company itself has been very responsive to my inquiries - I've heard back from the owner himself on several occasions. Highly recommended. (edited 5/4/20).
Tik Yip
23:56 28 Apr 20
It took me several weeks to narrow down my choice of bikes. I was looking for a frame that had an integrated battery, a 500+watt motor, and fat (ish) tires. The 700 series fit the bill nicely and had a $1500 price tag, lower than other bikes that I saw. I ordered one of each color, and when the bikes arrived, I received two of the same color. The team was responsive to my inquiry and a solution was quickly offered and both the company and we were happy. The bike install was fairly easy with the YouTube video, but having a bike repair rack definitely makes it easier. Lastly, the ride is fantastic. Pick up is fast, and the battery lasts around 40-50 miles just like it states. A couple things to note though:1. There is a password on the software which I thought would prevent the usage of the battery and motor, but the password appears to only lock out the screen. The motor will work just fine even without the password. 2. Even with the lock on lock, you can still disengage the battery from the terminal, though you won’t be able to remove the battery. All in all, this is quite a fantastic bike and I highly recommend it.
Gary
21:09 04 Apr 20
Purchased a 500 on Friday March 27th and it was delivered in Minnesota on Wednesday April 1st. I haven't worked on a bike since I was a kid in the 60's but I managed to put this one together in about an hour and a half and it works great. The bike exceeds expectations on the quality of build and its performance. Weather in MN has been nasty so I only have a few miles but so far I am pleased with my purchase. I did my homework online, compared components, price, reviews, and even stopped at a local bike shop to look over their selection. I believe Ride1Up offers a very good produce at an unbeatable price.
craig sickmiller
13:34 11 Mar 20
Customer service was able to address my concerns and acted appropriately.
Larry Warren
14:24 25 Feb 20
Sleek looking, great handling, 55 miles on my first charge.I love the way this bike looks with the semi integrated battery, nice sleek lines and angular frame. Makes me think of some kind of futuristic military vehicle. On my first charge, I wanted to see what kind of range I could get, so I used mostly level 3 (our of 9), with occasional bursts of throttle for the hills here. The battery was exhausted at exactly 55.0 miles, which I think is outstanding for only a 500 Whr battery. Handling is excellent, feels lighter and more refined than some of the more well known, $1499 budget bikes I tried.One thing I really appreciate, is that it is relatively easy to pedal with no assistance. Kevin had told me this in a phone call, and I can confirm it. I think I could extend the range to 70 miles, if I did more PAS level 0 on the flats. Also, it gives me confidence that I can make it home on a depleted battery.The motor has good acceleration and climbing ability (I am 6'1" and 195 lbs). I would prefer a 11-32 freewheel, but will wait awhile before I make any change there. I ordered it with the straight, riser bars, which had me too leaned over, so I replaced with some mustache bars and a 60 degree adjustable stem, both from Amazon, and this works great for me. I did not have to change out any of the cables.As Electek's review said, this is an amazing value in this segment. So far, two of my friends tried it out and they want one too.
Austin burnham
20:01 20 Feb 20
Alfredo Sanchez
11:15 06 Feb 20
I received my 700ST this week. FedEx wouldn’t leave it without a signature and ID so I elected to reroute it and go pick it up locally instead of missing more delivery attempts. The box was in decent enough shape. Upon unboxing everything was in perfect shape, and all hardware was easily located.I took 3 evenings to assemble it after work. The YouTube assembly instructions were perfect for me and pretty easy to follow. I used to wrench on bikes as a kid so it was easy for me, but would be easy for anyone you views it.Get a bike stand!!!!!! I ordered a cheap one based on the recommendation of another group member and he was right on with the stand working well.Assembly went well and the test ride was amazing compared to the magnum premium I just sold.That bike was also 500w but the 700 climbed the same hill at 18 mph that the magnum only managed to maintain 10mph🤷🏾♂️Looks like my bike commute will go from 55 min to 35-40 min and I’m excited about that.I test rode it again at night and the lights are quite bright so another unexpected plus here.Only issue is the front wheel appears to be out of true but that’s easy enough to fix.Thanks Kevin Dugger for what seems to be a homerun for me.I can’t believe I spent 2 grand on the magnum 🤦🏽♂️
Ron Smith
17:16 05 Feb 20
Had problems with my 700 Series eBike right out of the box. Ride1up support took care of me and had me take it to eBike shop of my choice for troubleshooting and repair. As they said they would, they reimbursed my for everything. Great company.
Brenda W
14:42 27 Jan 20
Ride1up makes a fantastic ebike and their customer service goes above and beyond. Kevin responded to my questions before purchasing within minutes and the bike was delivered within a week. Unfortunately, one of the parts was damaged in shipping. I contacted Kevin and the new part was shipped out that day. The ebike is impressive, powerful, and operates incredibly smoothly. I couldn’t be happier with my purchase.
Henry Smith
20:01 23 Jan 20
Carl Rogers
20:00 23 Jan 20
AL N.
20:00 23 Jan 20
James Desmarais
00:03 19 Dec 19
I was having issues with the downhill slope maple board that I bought. I emailed their customer support and got a hold of a gentleman named Kevin which was very helpful we emailed back and forth as he tried to coach me through troubleshooting the problem with the board which was really cool he decided that I needed a new part so I went to the San Diego location and pick one up Kevin was very prompt very professional intended to whatever I needed which was really great on the customer service side of it also the customer support as well good job one up I'm customer service and product you guys kick butt and Kevin definitely deserves a raise LOL thank you once again
Chris Hertfelder
04:09 04 Dec 19
Honestly one of the best eBike companies I've ever dealt with. I purchased one of their Ghost Roadster bicycles and it's become my primary means of transportation. The bike itself was well worth what I payed for it, but their Customer Support is the icing on the cake. Next time I'm in the market for a new bike, I know where I'm going first.
Daniel Srugo
05:09 18 Nov 19
I was looking for a bike with both pedal assist and throttle, good power, nice looking (looks like a regular bike) and not too heavy so I can use it without the power. And not too expensive. This one checks all the boxes. The more I use it, the more I like it. Thank you Kevin!
Timothy Edwards
13:06 10 Nov 19
Owner of 2 Carbon Pro boards. I feel like I bought a ski hill, here in Florida. Carving at speed feels like charging down steep groomers riding your edge. I was worried about getting bored with it like say a jetski, but it isn't happening with new terrain to explore around every corner and plenty of juice in the throttle.These are great boards all the way around. Nothing compares in its' price range, not even close. I actually got 2 of them for less than 1 of the well known competitor. I'm glad I took a chance on a new company I didn't know anything about because these boards are worth every penny.P.S. - Update your safety gear you will be going faster than you think.
Nick Rodes
03:16 08 Nov 19
Great boards! Got another board on Amazon from a competitor and the battery barely lasted 5 miles despite being advertised at a 13 mile range... After sending that back, I purchased the maple drop through board from Ride1Up and was so impressed with the quality and battery life on the board. It actually hits the speed and distance advertised on the site! Strongly suggest you pay a little extra and go with the Ride1Up board instead of taking your chances with the cheap knockoffs on Amazons.
Moondance P
19:45 02 Nov 19
Really great customer service. We had a problem with the battery and they were quick to replace it. Excellent followup and communication.
G.S.W.
14:02 30 Oct 19
Outstanding bike and company! After much research I decided to go with Ride 1 Up and couldn't be more pleased. The bike is a tremendous value, with quality components and a strong motor and battery, plus it looks great and is fun to ride. I had a minor issue that Kevin rectified very promptly. Highly recommended!