WHAT PEOPLE ARE SAYING

Ride1up

4.6

Based on 203 reviews

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Ride1UP

4.8

Based on 98 reviews

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Rene Borroto

12:27 22 Sep 21

I did something risky - bought a $1,200 e-bike online, without trying it or seeing it in person, and needing some home assembly. Fortunately for me I ended up with a great bike: the Ride1Up Core-5 ST in a subtle blue color with optional fenders. I have enjoyed this bike a lot so far, it's lighter and stealthier than most e-bikes, and the pedal assist function helps me ride for longer distances. I am 62 and not getting any younger, but the exercise is doing me well. The only thing I did not particularly like about the bike was its saddle, which is a bit too firm for my keister. It's a good seat, don't get me wrong, but it's just too hard for me. So the remedy was a suspension seat post and a softer saddle. All in all I would recommend this Core-5 model to anyone looking to take the leap into an online-bought e-bike that is well built and affordable.

Paul Walker

03:48 22 Sep 21

I studied a year before buying a Ride1Up Ltd.I'm well into my 'second year's impressions' (@ +3200mi).No mistake, this is a high performance, head-turning machine.Going to work and hauling 80lbs of groceries home, or night-trippin' naked, no disappointment.Driving 'vigorously', I average 23 mi per charge.As a commuter/ hauler/ daily transportation/ convertible sporty machine w/ great balance; a superb motor, plenty of power on tap and readily available upgrades, you can leave it stock or grace it with high-end personal addons and it stays worthy.I can carry my bike up a flight of stairs to my Apartment is another bonus.Great customer service; their input on forums; progressive evolution of improvements; upgrading manuals with current information and responsive replies to inquiries and lastly the price. Add up the features and it can't be beat.FIVE STARS for sure.

Brian Geoghegan

00:03 19 Sep 21

I have amended this review to reflect the fact that after finally receiving the Core-5 bike I found it to be great. I changed my overall experience rating from 1 star to 3 stars. Ride1up representatives did communicate concern for my issues with the unacceptably poor delivery service from FedEx. If FedEx's incredibly poor service was not part of the rating equation Ride1up would have received 4 stars from me.I am still very discouraged however with Ride1up's choice of FedEx as their delivery provider.Here's the history: I ordered the Core-5 and Ride1Up later sent me an email indicting that my order had shipped via FedEx on 9-2-21 and it was to be delivered on 9-10-21. My order did not in fact actually physically ship until 9-5-21, why Ride1Up emailed me to say it shipped on 9-2-21 I still can not figure out. On or about 9-10-21 the FedEx tracking status portal noted that my order was delayed and would not be delivered till 9-14-21. Surprisingly on 9-12-21 The FedEx tracking status portal indicated that my order would be delivered by the end of the day on 9-12-21. Because this shipment requires a signature for delivery I had waited all day at home for the delivery. By 6:45 PM EST on 9-12-21 I finally connected with a human at FedEx who informed me that my order would not be delivered on 9-12-21 and they did not know on what day it would be delivered. On 9-13-21 the FedEx tracking status portal indicated that my order shipment was pending with no expected delivery date given, which was totally unacceptable.

Johnny Car

19:59 18 Sep 21

1UP Bike!

Cyrus Oliveras

03:49 17 Sep 21

i ordered the core 5 an put about miles on it then it broke i have contacted them several times over an over again very bad costumer support DO NOT BUY!!!!

Doug N

22:20 16 Sep 21

Purchased two 700 Series Step-thru, one for my wife and one for me. Couldn't be happier, we both love our bikes. Purchased on a Thursday and delivered the following Tuesday. I had questions before and after purchase and the support staff was excellent, both with suggestions, answers to questions and all responses were with minutes not days!! My bike isn't as powerful as I would have hoped going up hills, but at 240 lbs, it's probably my issue, not the bike.

Pete

15:16 16 Sep 21

To be honest, I am very disappointed with the Ride1up regarding the LMT’D E-Bike. First, the front stem fork needed to be tightened due to vibration in the front. When I turn the front tire front left to right there is a creaking noise, the bike shop said that is because the bearings in the front are starting to go after 400 miles. The rear rim started to have spokes break, 1, then 2, then 3, etc., I noticed as the rear tire rotated it would wobble from left to right. I spent $80 and had the spokes replaced. After an additional 100 miles several more spokes broke and I had to bring it back to the bike shop. My local bike shop said the rear rim is bent, and to fix it would require a new rim which they have for $60, but the labor for the 36 new spokes would bring the total to $450. Most reviews seem positive which has not been my experience. I regret purchasing this bike as it clearly was not designed to support a heavy rider. In addition, Ride1up said to submit pictures and video, but also stated since they do not know how the bike was rode, and if one spoke breaks and you keep riding it, that can break the rim, so tough luck. If you weigh more than 250 lbs, I would caution you not to buy this bike. In the mean time, I am spending $450 to have it repaired with a stronger rim.In response to owner, I contacted 3 bike shops that all gave similar prices prices since they all charge the same for labor. The bike has been at the bike shop for the last 6 days which is why I can't take pictures and video of the bike at present. If you could provide the names of bike shops that charge a much lower price I would love to contact them. If I drive to the bike shop today, take pictures and video, post them showing the wobbly rim, then what? Will you reimburse me? If not, what's the point? I can't ride it or sell it as is, therefore I have no choice but to have it repaired. The bike shop I am using has 4.9 rating from 600 reviews on Google, which is the best in my area.

Stephen McGuire

12:13 16 Sep 21

I absolutely enjoy the 500 ST I bought. It is very comfortable and allows me to see more and do more, even when my legs are a little tired from pedaling. It provides that extra boost, when needed in traffic. The design is sleek and the throttle/pedal assist is responsive. Now comes the need to clear out more time for riding! I find anytime I am cruising along and overcome with joy from the riding experience I ding ding the bell... It truly is just too much fun.Assembly was easy as I just used the video and notes for the 500 Assembly straight from Ride1up.com, where they feature a ton of support articles anticipating their customers needs.I excitedly await the arrival of the Prodigy as I just may add another bike to the family I have begun in my garage.

Lauren Harris

17:06 08 Sep 21

I can't say enough nice things about Ride1Up's customer service. I had a LOT of questions before purchasing my bike and they were more than happy to answer each of them quickly and thoroughly. Thank you Stephen, Steven, Alexander, and team!

Gary Lindgren

14:03 07 Sep 21

I just bought a Ride1Up LMT’D ebike on the recommendation of my brother, who bought a 700 a year or so ago. I had been looking for an ebike for a while and considered several other brand and was seriously considering a Van Moof. But, based on some reviews I had read, the bike was beautiful, but customer service left a lot to be desired.So, I considered the LMT’D instead. After reading the specs and reviews and my brother’s high praise for the company and his bike, I was sold! I bough the bike about a week ago and was so excited to get it I could hardly stand it.When it came, I dropped everything and started assembling it and got it together in about an hour. Installing to front fork is the only major assembly and you want to take time installing it right.Getting on the bike and riding it is so awesome! The motor assist is amazing and riding it is pure joy!I can highly recommend Ride1Up for your next ebike purchase and the LMT’D is an amazing bike.Get out there and get one today!

K May

20:03 04 Sep 21

Bought a Roadster V2 after doing a ton of research, and it did not disappoint. It is surprisingly powerful and a ton of fun to ride around on in my Upstate NY city. Shipped fast, well-packaged, and was quick and easy to assemble. Highly recommend this bike if you are looking for a low maintenance, easy to operate urban commuter.

Al Janis

10:12 01 Sep 21

For my review, I'm copying my thoughts after Micah Toll from Electrek reviewed the Tenways CGO-600, a bike with an 'early bird' price of $1299 thru a crowdfunding campaign, delivery possibly 'starting' in September, with no mention of delivery cost (which I couldn't find on the Tenways site). He wrote about the upgrades over bikes such as the Ride1Up Roadster V2, and then asked for comments on his take on the Tenways, to which I posted:So, if "imitation is the sincerest form of flattery", then Tenways is indeed flattering the Ride1Up Roadster V2...which I bought a couple of months ago, and absolutely love...due in large part to actually getting a bike to ride in just 3 business days after ordering! The two look virtually identical, except for the horizontal top tube on the V2, vs the slightly angled top tube on the Tenways. Is it a coincidence they both weigh just 33 lbs? I researched the differences between 'torque' sensing and 'cadence' sensing, and I think 'torque' sensing may be a bigger deal on electric bikes typically weighing twice what these two 'stealthy' bikes weigh. I find the Roadster V2 to be so light and nimble, that even the less-sophisticated 'cadence' sensor brings on the power assist smoothly the instant I make a pedaling motion...and I weigh 215. While I understand a 'torque' sensor might be more useful at the bottom of a hill, upping the assist automatically with heavier pedal exertion, I just make sure to dial up more assist BEFORE I start up a hill, and I get the boost immediately. The V2 has 5 vs 3 pedal assist levels, and even has a slightly larger motor, for a bit more observable speed, 24mph vs 20. For brakes, I believe the discs would be more important on a heavier bike, but at only 33 pounds on the V2, the rim brakes feel plenty strong, even going downhill. I don't have a Gates belt drive, but the belt drive provided seems flawless and quiet. I'm not writing an ad here for Ride1Up, I'm just betting the overall riding experience is likely pretty much the same, and saving money isn't even the biggest part...it's actually getting a bike of this caliber NOW. Mine was $1,082.89 including California tax, shipped free from Sparks, Nevada to San Diego. I had to add lights, but got a .great set from CECO-USA for under 60 bucks on Amazon, with brilliant and varied strobe modes for getting attention during the day, and a powerful headlight for avoiding the potholes at night. Not as many color choices, but the Matte Burgundy is stunning in person. Just sayin'

thomas kirby

13:55 31 Aug 21

This roadster v2 is probably the best simple effective electric bike on the market..I ride with some other old guys like me with more expensive electrics(we ar all between 77-80 years old)My little v2 keeps right up there with them no problem it is quieter, less maintenance ,and actually faster! I never go more than 1 bar and they are on throttle quit a bit (wimps). I highly recommend the v2 for a simple easy to maintain electric...I get 20+miles on a charge and that is probably the only downside if you want to go farther but our ride is about 22 miles and I have always made it on the single charge. We have one large bridge to cross and that requires going to level 2 cause I am old.. I burn about 1400 calories in the 20 miles...but would recommend the extra battery if you want to go farther...but then I am 215 lbs and in good condition for my age...also I am the only one with a bike that does not look like it is electricPAS...t kirby

Kia Vue

18:13 26 Aug 21

Ride1Up delivers a quality product. But what outshines their well built bicycle is their customer service.Thank you Adam and Alexander.As a result, I am looking into purchasing a Ride1Up for my wife.

John Flanagan

15:58 26 Aug 21

First of all, I never write reviews but this time I feel differently and this is totally unsolicited. I received my new Ride 1up 500 XR. Got it assembled in about an hour total, even though I had a couple of questions for customer service. The online videos were just a little dated as these guys are constantly upgrading their bikes. My customer service rep Steven was great! Fast repsonses to email inquiries, very patient and very helpful. Have gone on my first two rides and this bike is awesome. 25 miles and still have 75% battery remaining. This is a fairly heavy bike but once you’re up and running you wouldn’t know it. Handles extremely well, shifts smoothly, plenty of stopping power from the brakes and plenty of assist, when you want it or need it. I’m 66 years old in a couple of weeks and was flying along at 24.8 mph this morning. This bike is seriously FAST when you want it to be!!! No problem on a few pretty steep hills, although I did have to work but, that’s what I want. Only tried throttle alone one time and was easily cruising at 23 mph. If you are on the fence about what to buy or if you should buy an ebike, just buy from from these guys. The Ride 1up team helped me pick the right bike with help from Apollo & Alexander and when it came to assembly questions, Steven was right there to back me up. I’m confident that if I need support down the road, these guys will be there to back up their product. Even got a real nice knit cap thrown in. Thank you Ride 1up team!! Stay safe & be well!!!

Kathie Kuss

01:24 26 Aug 21

Bought the 700 series for my husband and myself and absolutely love them! Comfortable, speed responsive, excellent ride all around. Would highly recommend to anyone! Excellent customer service that goes above and beyond.

Chhea-Kensheal Ly

21:59 25 Aug 21

I ordered the 500 series and took around 3 hours to assemble it. Just followed the YouTube instructions and it was clear enough to get it done even if you never assembled a bike before which was the case for me. Everything was great until I took it for a spin. The only issue I had was a display speed and trip recording error so the ride1up team sent me another one for replacement for free and the new one worked perfectly!! Very great customer service and fast response!! I would recommended it for anyone looking to get an E-Bikes for their first time 🙂

Dan AZRanger

06:04 20 Aug 21

I’m a geocacher, and a trip to the east side of Horseshoe Lake near Phoenix was a prime motivator to purchase my Ride1Up MTB Gold. There is a good dirt service road on National Forest land on the east side of Horsehoe Lake. The trouble is, that access to that road by vehicle is not possible unless you are brave enough to try fording the Verde River, or if you are an employee of the company which maintains the dam and water works at the lake.However, there is a walking path that goes under the spillway of the dam that the public can use. But the geocaches that I needed to get to are 5 to 8 miles away by road from the dam. The road also has a good deal of elevation gain and loss along the way. As I was pondering how to get to those geocaches, the idea to finally get myself an e-bike popped into my head.I got to two of the three geocaches, but I was not able to get to the last of the three because I got stopped at a fast flowing side creek that dumps into the lake. I was only 4/10ths of a mile away from that last geocache, but I was not willing to risk the deep and fast flowing creek. We got a decent rain just a few days before which turned the normally dry creek bed into a rushing river. It looks like I will have to make the trip again sometime when the creek is dry.The bike handled the sometimes rock-infested dirt road just great. I had to nurse my battery along with lower pedal assist levels on the way back. I made good use of the battery going out, so only had about two bars left on most of the way back. Total miles for the trip was only 16 miles, but my fitness tracker tells me that with all the ups and downs, I climbed over 1100 feet along the way. But overall, the bike completely met my expectations.Thanks for a great bike at good price. I did accessorize it for my own needs a bit, but doesn't everybody? I’m having a lot of fun, not only adventuring the back roads but also commuting to work with it. To me, I wouldn’t exactly call it a mountain bike. I would call it a Trail/Commuter. But it is exactly the type of bike that fits my lifestyle and needs.

Jill Trovillion

20:44 11 Aug 21

I purchased the gold Series 500, expecting the frame to be gold. It is not. It is dark grey. The only gold on it is the logo, so that was a little misleading. That being said, my disappointment quickly evaporated when I went for a ride. I love the shock absorber in the fork. It makes for a really smooth ride. The assist is great, the throttle got me up a really steep hill effortlessly. My last ebike was bulky and was like riding a small motorcycle. My new Series 500 ebike handles as easily as my old 10 speed pedal bike, but with so many more advantages! It is easy to ride and easy to figure out. I have arthritis in my hands, which made my old 10-speed bike difficult to break. This Series 500's brakes are so much easier to use that it's safe for me to go riding again! Even the throttle is easy to use, even with my arthritis. I am a happy camper!

Karin Lindhammar

16:20 11 Aug 21

I’m new to the e-bike world, and Ride1up was recommended to me by a professional. Wow! It’s important that I share now about my experience by the Ride1up support staff - they’re truly outstanding!My questions related to which model to choose, what I can expect when using their bikes as well as freight and assembly have all been so professionally responded to.Their admin, technical support and customer care is excellent!

Dan Polar

14:44 11 Aug 21

After doing a lot of research online and Youtube I decided that Ride1Up was buying and then selling decent bikes and slapping their label on it. And the prices were very competitive against the other entry level E-bikes. I purchased 2 bikes and then changed my mind and wanted the better E-bikes. Most companies would be like...'Yeah, that's awesome. We'll just go ahead and charge you the difference or refund the original order (which didn't ship anyhow) and then charge you for the better bikes'But no. They charged a cancellation and refund fee because of the Paypal fees involved and then I placed a new order. I don't know of any online retailer in recent memory that charges these fees anymore. Customers shouldn't have to pay for your business expenses and fund your new startup. I removed the decals and tell people it's a unbranded chinese ebike which it is...In summary: I ordered 2 ebikes and requested to cancel before it shipped so I can buy 2 better ebikes from the same company. They charged a cancellation fee that came out to around $160. I paid it because at that point I was tired of looking for ebikes. If I had more patience I would've gotten a Rad Power bike. I suggest you do the same.I should also add that their customer service was very slow to respond to my email asking to change the order.

Josh Kickenson

00:13 10 Aug 21

Good bike that I use to commute and go on long bike rides. Really fast both throttle and while pedaling. It had some mechanical issues after awhile but they worked with me to find a fix, and it seems this is an uncommon occurrence. When working, this is a great value ebike, and it it has issues they will work with you fix it.

Pam and Paul Schramm

23:20 31 Jul 21

A hearty thanks to the good people of Ride one up. They were patient and responsive to my inquiries. I chose them in part because my son has owned a 500 for 4 or 5 years and he has had great use of it.My 500 arrived in a timely manner but I couldn’t assemble until today. I watched the assembly video several times which was extremely helpful. I enlisted the aid of a friend who maintains his own bikes and owns a bike stand. Once we had all the packing material off, we were able to complete the assembly in just over an hour. Tomorrow will be the maiden voyage.More later after I get some riding time in.

Dwayne Lewis

15:10 27 Jul 21

I research the electric bike market for a long time before purchasing the 700 series XR model. First they were very responsive to all my question and a bigger issue is they were really truthful about everything including the deliver date. It was refreshing to deal with really nice people. Also when the bike got here it was not that hard to assemble, I did purchase a torque kit to get the right pressure on all the bolts. I my extreme help with the bike. I live on Clearwater Beach, FL and get a lot of complements on the bike.

Chase Negley

11:39 24 Jul 21

My girlfriend and I purchased a series 500 and I built it. I am a bicycle mechanic by profession and got the idea to look into buying one after a customer brought the same model in to assemble out of the box. I was very impressed by the guild quality and how well the bike was packaged in the box for shipping. 1Up goes way above and beyond with the protection in the box. That is more than the big bike companies do. Then I looked into how much the bikes cost. It’s no comparison on price for what you get. After taking our bike for a 15 mile ride it’s first journey I brought the battery inside to charge and when I went back out in the morning the bike would power on but nothing happened from the motor. After contacting 1Up , Steven helped me solve the issue. For some reason, the controller went bad and a new one was sent out. It took a little over a week to diagnose and try all solutions before replacing the controller was suggested. A new one was sent to us and I replaced it . It solved the issue. The bike has been amazing. I have gotten 47 miles from the stock battery so far on level 3 as a 5’11” 160 lb person. We also purchased the upgrade battery and I was able to get 57 miles on it so far. The bike is comfortable and accommodating for a large range of different height people. My girlfriend was able to double her longest ride no problem using only mode 2 on her first ride. I want to thank Steven from the customer service for all the help. I’ve been working in the bicycle industry since 2009 and this has been one of my most enjoyable experiences regarding a new bike, solving issues, being prompt with replying to emails and standing by their product.

Robert Johnson

17:02 23 Jul 21

I SUBMITTED A QUESTION, AND THE RESPONSE WAS PROMPT AND ACCURATE. EXCELLENT SERVICE

zinfam86

02:12 21 Jul 21

We are enjoying our new bikes. Mine is the 500 and hers the 700. Both ST's. Great fun and plenty of power. They look awesome too. We are skipping the car now on trips. We had a few install questions and both Steven & Apollo were great to work with. Responsive and very helpful!

C Rogers

23:49 20 Jul 21

Ordered a 700 on July 9. It was picked up in Sparks, NV on July 12 by Fed EX... then - NOTHING! I have talked to Fed EX and they say it has not shown any movement for over 7 days so it is considered missing and that the 'shipper' has to file a claim. Meanwhile I have talked to three people at ride 1 Up and so far they are nice but basically say there is nothing they can do but file a claim but they are in no hurry to do that.I as the purchaser have no recourse with FedEx and the last guy at Ride 1 Up just told me that once they deliver to FEDEX it is no longer their problem!I am out nearly $1800 and no bike and the company and the shipper just say it is my problem while pointing their fingers at each other. A decent company would immediately ship me another bike while they resolved the issue with the shipping company but they have chosen to make it my problem. No bike and out $1800... GREAT CUSTOMER SERVICE.Be very careful dealing with this group as they seem more than a little questionable when it comes to integrity!

Ivan Bazarov

20:31 20 Jul 21

UPDATE (2 weeks after the purchase): I have just received a new battery in the mail. Now enjoying the bike to its designed potential. The company was responsive and dealt with the issue. I would recommend Ride1UP to my friends!---------original review:I was very excited to try out a Ride1UP bike and ordered their 500 series. The bike arrived timely and the assembly was straightforward. When I tried the bike on the road, it felt nice. However, when I use throttle or high level pedal assist, the battery suddenly cuts off (with no particular pattern). My first time, I ended up pedaling this fairly heavy bike up the hill to my home (luckily, I was less than a mile away). No fun! The battery just plays dead (no LED signal when pressing the button). But as soon as I connect the battery to the charger, it resets to happily show all 4 bars (fully charged).I am in the process of dealing with Ride1UP support. First, I was unable to connect to their customer service via their phone number, but Steve from sales was nice enough to bump my request to their technical troubleshooters. Since then, I have spent multiple hours following the instructions such as disconnecting various parts in the bike to help figure out what went wrong. I have not given up my hope with Ride1UP though it's frustrating to pay $1.5k and get a lemon.I will update this review once I resolve this issue one way or another.

Perry

16:58 18 Jul 21

GOOD SO FAR, WISH IT HAD LIGHTS AND FENDER OPTIONS THOUGH. I WOULD OF GAVE IT A 5 IF IT HAD. VERY EASY TO ASSEMBLE WITH A YOUTUBE VIDEO.

Kent Hong

19:07 16 Jul 21

my 700 arrived good condition in a timely manner. Very easy to complete installation after viewing videos. Have no problems everthing is functioning as expected during test riding.With 100% took out for short 10 miles round trip ride. Trying out PAS and throttle for max speeds. This thing is fast and I still have 100% left. Happy so far

Jon Vargas

00:48 15 Jul 21

The bike looks excellent, although I came with a bunch of scratches. Buying the bike was easy! However, having to assemble a 1.8k LMT'D bike was next to impossible for me. They only provide two videos that don't cover nearly enough, and the instructions are not very user-friendly. Handlebar attachments came assembled on the opposite sides, which I had to remove and try to reassemble. They did not have videos or instructions on how to do this. Once connected with technical help via email only, I was given horrible service by a person named "Alex," who would not escalate my ticket for more assistance or pass me to a manager. After three days of trying to get the bike assembled and going back and forth with this tech support, I will now have to pay to take it to a bike shop to help build it. As much as this bike costs, you think they would have more courteous support, instructions, and videos. Hard to recommend this bike just from everything I have been dealing with so far. I am hoping once I can ride the bike, I will have a better experience.

Larry Holman

14:36 14 Jul 21

Steven was very helpful in diagnosing a problem with a "stuck" readout screen. He persevered when we couldn't get it to work after several tries. He could have been a little clearer at the beginning of the problem but he stuck with us and answered our concerns quickly. We love the bike. Its fast and smooth and fun to ride.

Sean Reis

18:37 13 Jul 21

Major disappointment. It took over 3 months for my bike to be shipped to me. When it arrived, it had a manufacturing defect in the frame that Ride 1 Up’s quality control should have easily seen.We all make mistakes so it’s understandable that sometimes a product will come damaged. The customer service is why I’m complaining. When I advised them of the defect, they told me “too bad” and said they won’t do anything except give me a monetary credit of some kind (not a refund or replacement as I asked). That is absurd. Now I’m going to have to ship the bike back to them and demand a refund. It is very amateurish and I think customers should be wary.I was really excited about this bike but now my excitement has turned to disappointment and frustration. You may want to consider another bike over Ride 1 Up.

Dennis Puetz

01:02 13 Jul 21

I recently purchased the Roadster eBike, and I had quite a few questions before I purchased it, but Apollo in customer service was very very helpful and answered all my questions. When the bike arrived I assembled it and took it for a ride. The very first day was absolutely amazing, the bike is excellent in every way I can't say enough or don't know the right words. I'm 75, I ride a lot in town, take 25 mile rides a couple times a month, ride everyday (about 2000 miles/yr). I've been around a while and I think I have a lot of experience, to make an accurate opinion. Ride1Up is excellent e-bike, excellent customer service and the value is even more , should be six or seven stars. I hope that helps you make your decision. Today 7/12, I rode the steepest hill in East Portland Or. (2.5 miles, 500ft elevation gain) as a test ride; the Roadster took me up to the top comfortably; I did need to make an effort too (level 4 assist from motor). On smaller hills and the flats the assist is a dream; it's truly hard to describe other than amazing. The assist of the rear hub motor is like a having 9-gears, and the entire experience is smooth ... A+. the brakes A+, seat surprisingly comfortable since in my older age I like bigger cushion, but didn't need it. The built in Bell in the left brake handle (front wheel) works very well. It looks so stealth as a regular bike; Not one person has picked up on it being an eBike; it's a sleeper. It's everything and more what of what I wanted and hoped for. Cheers Mates !!!

Bruce Dayton

17:27 12 Jul 21

Choosing an electric bike is a process as the category is so new. I have been an avid cyclist for the past 30 years so know what I am looking for in a regular bike, but electric poses some new things. As I was researching I began to understand some of the features in a bike that would be important to me. At first I was looking for a bike that my wife could ride so she could go on longer rides with me on my non-electric. I eventually stumble upon Ride1up and found many things that were really attractive. First was bang for the buck. The 700 series bike componentry was just a little better than other brands I was looking at for the same price. As I further investigated what really became the major attraction was the fact that the pedal assist was based on percentage of power rather than a particular speed. If you are a cyclist, you would want the electric power to augment your own efforts, rather than act like a moped and just zoom up to the speed that is set. Many brands are based on speed settings and the bikes just jump to each speed when you change the pedal assist level. With Ride1up, being based on % of power, the assist feels more natural - more like a stronger version of yourself. The effort you put into the pedaling is amplified by the motor but doesn't feel like it totally takes over. On top of that, the controller is programmable so you can adjust just how much power is given at each assist level. Along with that, the throttle is available anytime whether you are already pedaling or not, which I find very helpful.So these things gave me the confidence to make the purchase of the 700 Step Thru for my wife. It arrived the beginning of December 2020 and I had it up and running the evening it arrived. What an amazing experience to get on that thing and go for a spin. Such fun and enjoyment! I've got many thousands of miles under my belt on my other bikes, but I just sat there and grinned. Ok, so now I am riding my wife's bike all the time. We found the bike was just a little big for her liking. So after I had logged 950 miles on it, we decided (partly because I know I could not keep up with her on my regular bike) to order another Ride1up - this time the 500 series as the size was more to her liking. Both bike have been amazing and have held up extremely well. Really only needing standard lubing and adjusting of the non-electric parts over time. At this point, I have logged 2,200 miles on the 700ST and am on it every single day. I still have that silly grin as I cruise around the experience keeps me motivated and excited to get out and experience the outdoors while getting some exercise. I can heartily recommend Ride1up and their offerings to anyone who is looking for the electric experience.

Edward Russo

19:13 02 Jul 21

I have been an insulin dependent diabetic for 41 years now, I'm 58 and in ok shape. I've always loved riding my mountain bike everywhere. However, at 6'5" 230 lbs, I have a hard time keeping up, especially with hills and in the Texas heat of summer. So my bike remains in the garage unused. UNTIL my 500 Series Ride1Up bike was delivered a few weeks ago. Wow! Where do I start. I love everything about my ebike. The ability to ride unassisted, or with pedal asset when I need it, and especially when I'm just plain pooped out to continue. The bike will still get me home. I'm so excited that I'm not trapped all summer waiting for the temps to drop. Thank you Ride1UP!

Jaryd Webster

15:33 01 Jul 21

Received the 500 series a couple days ago. Its been great so far. I got the bike mainly as something fun to ride around town. Battery life seems good and its very quick. Will go 24 on throttle with the settings adjusted. Customer service has been great. Steven was very helpful with assembly questions.

John Kistner

08:27 28 Jun 21

I received my Roadster V2 yesterday. I am impressed by the quietness of the belt drive train and its smooth power delivery. I was concerned about how the bike would perform on hills as this is a single speed but I was able to tackle both sides of the hill my house sits on top of with a manageable amount of effort. I commute to work which is about 3.5 miles both ways so I will be testing the range of the battery next. Fun fact: the chargers for the Roadster is compatible with my Aventon Pace 350.

Koizumi

16:37 24 Jun 21

The Roadster V2 is one of the best ebikes out there! If you’re looking for a road bike style ebike that is stealth, nimble, lightweight, fast and easily customizable, this is the ebike for you. The quality of the components out of the box are terrific. There are several aspects of the bike that stand out from other offerings, namely the true stealth form factor - but my favorite bit is the supremely well-thought out gearing. It’s essentially perfect. Obviously there was a lot of thought put into this from Ride1Up, so hats’ off to you guys. The gearing is ideal between 0-28mph. There’s no hamster action and it’s easy to start from a dead stop. The bike likes to ride fast and those questioning the use of v-brakes should note that the bike is lightweight and that v-brakes stop just as efficiently as disc do with a heavier standard type ebike! In other words, the Roadster V2 stops on a dime with no iffs or buts. This has become my favorite bike in my collection hands down. And for once, the gorgeous outer aesthetics match its inner beauty. Note that 32 sized tires fit if you’d like to use bigger tires.

Kim

02:23 16 Jun 21

After considerable research, I purchased a step-through Core 5 and absolutely love it. It arrived when promised. It had some damage to the box by the carrier when delivered. The customer service team was stellar. They helped me determine if there was any damage (there was not), followed up with me and wanted to make sure I was happy with my purchase. I am!It is well made, is a fun and fantastic ride, and the pedal assist allows me to ride up hills without knee pain. It's easy to handle at 49 lbs. I'll be turning 60 this year and feel this is one of the absolutely best bicycle purchases I've ever made. I enjoy getting a great workout also. I highly recommend.

Ramesh J

13:42 12 Jun 21

After doing months of research I bought the Ride1up 700xr. It's been 2 months and I rode 150 miles on the bike. I am quite happy with my purchase and enjoying my electric bike rides.If you are value oriented like me and searching for good quality budget electric bikes then Ride1up bikes is your best choice. They also have a wonderful FB group.Word of caution to those who are not comfortable assembling or repairing ebikes by themselves. Make sure you find a local bike shop that is willing to service bikes bought online. It seems like some bike shops that sell other electric bikes don't touch any other brand electric bikes especially anything that you bought from online retaikers. The exception is probably REI bike shops. I have been to the one in Hingham, MA a few times and they provide wonderful service as usual.

Jacqueline Jackson

12:17 12 Jun 21

Our friend group has joined the ebike crazy! I purchased a 500 series, love it! Great price fast shipping! We had a shipping (phone holder) issue which was handled quickly by customer service. If you are interested in an ebike in this price point I feel you can’t go wrong with Ride 1 up! My husband tricked my bike out with a cute crate.

Wilson Robbin Edwin Ray

13:41 10 Jun 21

Great Ride 💯Question; how do I go about getting a new throttle? Mine broke off this morning..

BONNIE PAQUETTE

02:20 10 Jun 21

My bike arrived very fast and was packed really great! After watching the video it only took an hour to put the bike together. Love the look of the bike and the quality. Great buy for the price!

Randy Stull

23:33 08 Jun 21

I purchased the 500 18 months ago and it has been a beast from the mountains of Colorado the deserts of Arizona to the beaches of Florida . You cannot break this bike , brake pads, chain and tires are the only thing I’ve had to replace. 2500 miles and still going strong . Love it

Dan Lee

17:29 08 Jun 21

Overall experience from ordering to support was great. Took 7 days from order date to YYC. We've been enjoying our bikes here up north in Canada. Hope to enjoy more scenic rides soon! Ebikes really adds to the fun of riding hills with electric assist.

Eduardo Rodriguez

22:08 05 Jun 21

Bought a couple of Core 5 for my wife and self. Great entry level ebike!!! It is gorgeous and functional. And, customer service is the best!

Gary Joi Schommer

11:32 05 Jun 21

I love my new 500 Series Ride1Up Ebike! I can now enjoy biking more with my husband who has a road bike and enjoys going faster and longer. It is a perfect fit for us biking together. Hills don't bother me anymore and I can get as much or as little assist as I want. I love the throttle when needed. I did get a second battery so I can swap out on longer trips. We recently did a 72 mile trip and I was amazed how good I felt after. We are having so much fun!

Shawn Sipes

22:55 04 Jun 21

Love my Ride1up 500! I’ve had it for about 11 mo. now and no issues. I’ve been on 10-40 mile rides and have never run out of battery. I really like that it’s not as heavy as most other e bikes.

Eric Eichman

22:36 26 May 21

Bought the 700 series 6 months ago and have only 42 miles on it. Noticed the rear rim bent badly. I'm 180 lbs and only ride in town and Ride1up customer service wont stand by their 1 year warranty. Told me I rode with the tire pressure too low even though I inflated to their recommended pressure. Offered to sell me another rim for $400 plus shipping. Was going to buy another bike this summer for my wife but will tell everybody to stay away from Ride1up!!!!

Karen Fitzgerald

01:57 25 May 21

I live in VT - I stopped riding my bike a few years ago because I just dreaded the hills so much (I’m 55). A friend of mine bought a ride1up bike a few months ago and was telling me how much she enjoyed it! I had to have one! I got my beautiful 700 last week and I totally love it! Just passed 100 miles today (after 5 rides!). It is a GAME CHANGER!!! Nothing to fear now folks! I am exploring all of the dirt roads in my town and the surrounding towns and it is a BLAST! No regrets and the customer service is excellent! If you’re on the fence hop off - I feel like a kid again! 💚💚💚

James Harrison

20:48 24 May 21

I bought the Core 5 about 6 months ago and I really enjoy riding it. the bike is powerful yet smooth, sleek and nimble. The customer service have been on point also.

James Harrison

20:28 24 May 21

I bought the Core 5 about 6 months ago and I really enjoy riding it. the bike is powerful yet smooth, sleek and nimble. The customer service have been on point also.

Bob Donaldson

12:41 21 May 21

Bought a 700 in December and have loved it from the beginning! I live in the hills of Virginia and my bike hasn’t failed me. Even with all the hills and lots of throttle assist, I still get 35-40 miles off a charge. Bike handles well and has a great riding position. Have over 1200 miles ride every day. Just love it

Russell Blaschko

18:17 20 May 21

We love our two Series 500 ebikes. Great together time in the fresh air of the outdoors.

Todd Freer

18:05 20 May 21

We have had a great experience with our investment with Ride1UP and our 2 700's. The product has great features relative its competitors products, the order process was painless, communication between ordering and shipping date was spot on, and the assembly was relatively easy for a first time e-bike owner. I would confidently recommend Ride1UP to friends and family.

Theresa Reese Spriggs

13:32 18 May 21

They really have good customer service, I liked that they got back to me within 24hrs and I received my bike in 6days

travis balmelli

16:31 14 May 21

The website... SOLID. The process from order to delivery... super fast and easy. The condition of the bike/box on delivery... exceptional. Directions and tools are provided (you will need your own tire pump) and assembly was way easier than I expected. I ordered the Roaster V2 as a replacement for my E-bike I got at a local shop that was stolen because it was one of the least expensive bikes and the best looking that I could find. Now that I have rode it... I would have paid $200-$300 more and still felt like I got a rock in’ deal. Ughh I couldn’t stop smiling yesterday. I live downtown Seattle and this is by far the best way to get around town and this bike is sexy AF. SO GET YOU ONE!!

Travis Balmelli

16:24 14 May 21

Vann Friesen

22:57 12 May 21

I bought 2 Core 5 bikes. They arrived quickly. The assembly is not difficult but directions and online videos could be a bit more comprehensive. It took a few tries to get the forks and head tube assembly together. The ball bearing rings that fit into the head tube flex and dropped a half a dozen bearings. I reached out to customer service and they're sending me new bearing rings. They also let me know they are upgrading this part in the future, which may eliminate the problem I ran into. All in all the bikes are great and we're looking forward to using them this summer.

James O'Hare

15:22 11 May 21

Two items of concern. Not sure how, but my perception upon placing the order that this was a US company (apparently true) and US manufactured bikes (they're not - shipping box gives country of origin). Not sure source of confusion - I think in a third party review. I am NOT a "my country right or wrong" or seal the borders kind of guy, just placing my select tokens to make sure we have a varied supply chain, clean and fair employment practices and so on. Container ships full of goods plying the seas are not great for the world. Second, very big one, is the quality of the instruction manuals and videos. They are incorrect, mislabeled, missing sections, poorly laid out and the videos are not even correct - some are third party and generic and have NO relationship to the $1100 product sitting in pieces on my garage floor. Response to emails (really the only customer service option) was timely, but asynchronous - back and forth and back and Saturday is gone.Love the bike now that it's assembled, put 100 miles on in a week and able to take routes that hills and headwinds would have prevented.

George Trunk

17:40 07 May 21

after a long search for a nice ebike I landed on this site. what caught my eye was the price and the looks of the bike. after reading the description and looking at the components and the build of the bicycle I felt confident to place an order. ordering by phone was easy. bicycle was delivered promptly and although there was damage to the box the bike was perfectly fine inside. my son and I put it together in no time and afterwards writing it up and down the driveway I would have to say it was pretty much complete, no screeches no rattles no unwanted noises. I actually bought this bike for my girlfriend and she loves it.

This is the girlfriend speaking now. I do enjoy riding the Ebike. I especially like being outdoors and using the bike for the sole purpose of exercise. unfortunately, I am out of shape but I still have a good workout riding it and it allows me to be able to tackle the larger hills. getting back into shape is all about consistency. and the ebike allows you to work hard and have a great time doing it.

Sagar Jeevan

22:21 06 May 21

I bought a Roadster-v2 bike in March, 2021. The bike's great w/ top quality components and the riding experience was comfortable. Unfortunately, 3 weeks later I decided to return the product. I enjoyed biking and soon realized my neighborhood has a lot of uphills and that my typical ride involved 1200-1500ft elevation. I decided to go for one w/ gears. I've no complaints about the product and I'd recommend this bike to anyone who's planning to buy one.The return process was made really smooth by the Ride1up. Steven, a customer service representative helped me return the product hassle-free w/ prompt updates and useful tips for return. I'd recommend Ride1up and their bike. Happy biking!

Chalermphon Bern Prasertsri

22:04 06 May 21

Ride1UP Roadster V2: I've purchased this bicycle because I was looking for a quality electric road bike at an affordable price. Another reason was for its mechanical simplicity in design. After about a week from open box, self assessment of the bike's mechanical, and waiting on parts. I've completed my Roadster V2 project and it is now equipped with a drop handlebar making it a true Roadster (YouTube: Ride1UP Roadster V2 Update + Drop Handlebar). Again, made possible due to the price and components simplicity. Thank you Ride1UP Team for creating this awesome road ebike!

IG dusty_five_2

22:01 06 May 21

KRISTEN HAINING

16:00 06 May 21

Recently “test rode” a Limited Bike this past weekend. Coworker had bought it and thought my mom, whose been having a hard time riding a regular cruiser, would benefit from an ebike. The “ONE” test ride ended up turning into my parents, my husband, and I ALL BUYING Ride1Up bikes. We bought three 500 series and one Limited! We are IN LOVE with these bikes. Can’t wait for the other ones to be delivered!Also, my husband was able to put together my 500 with minimal issues. We had a minor problem with the front brake rubbing…but after some minor adjustments, we were able to fix the issue!!!

Kristen Haining

15:54 06 May 21

Recently “test rode” a Limited Bike this past weekend. Coworker had bought it and thought my mom, whose been having a hard time riding a regular cruiser, would benefit from an ebike. The “ONE” test ride ended up turning into my parents, my husband, and I ALL BUYING Ride1Up bikes. We bought three 500 series and one Limited! We are IN LOVE with these bikes. Can’t wait for the other ones to be delivered!

Also, my husband was able to put together my 500 with minimal issues. We had a minor problem with the front brake rubbing…but after some minor adjustments, we were able to fix the issue!!!

Nick Triantos

03:28 06 May 21

My wife loves this bike! I struggled to find a bike with good components, a powerful motor, and that would fit a petite woman. Ride1Up's LMT'D is a great bike for her. It arrived very quickly, it's built really well, and it was easy to put together. Looking forward to many years of rides for her and me!

Sheila Weston

11:22 05 May 21

I have not bought a bike YET! I am 5.5 and am wondering which bike would be good for me

Alan W Cohen

00:26 05 May 21

I love my 500. Easy to put together. Easy to maintain. Support from the community as well as the manufacturer has been phenomenal.

mark brotman

17:24 30 Apr 21

LET ME AMEND MY ORIGINAL 1 STAR REVIEW BELOW.. The bike seems great so far but still the instruction manual online and the one in the box are different, the videos are for unboxing the core-5 have not been produced and you are referred to a Lm't or a 500 for instruction, which is different from emailed customer support. That seems nuts.But as I said to support, I'd rather have a good bike and poor customer service than the other way around. Easy fixes. I've changed my rating to 3 stars **** WHAT IN THE WORLD IS WRONG WITH YOUR CUSTOMER SERVICE ? 3 CALLS NOW, ALL COMPLETELY UNHELPFUL I'M HOPING THE BIKE, A CORE 5 ON IT'S WAY, WILL OPERATE BETTER.

Robert De Martini

17:51 28 Apr 21

After 6 months of reading reviews and looking at bikes I decided on the 500 Series. I knew from the triple corrugated carton it shipped in to the carefully packaged bike I chose a quality bike fo my first e-bike. Assembly was easy and all the needed tools and instructions were included. 200 miles completed so far and I remain delighted with this e--bike. I am 6 foot tall and 240lbs and 65 years old. Plenty of power and comfort which has allowed me to extend my daily bicycle ride further than ever before. Could not be more pleased with my selection of the Ride 1 up 500 series! .

Brian

01:16 27 Apr 21

Excellent Bike at a reasonable price - Ride1up 700

Paul Turnbull

10:20 24 Apr 21

I received my Roadster V2 and my 12 year old granddaughter and I unpackaged it and had it assembled in 30 minutes. I allowed her to tell me what to do next and then showed her the proper way to do it. Great experience for both of us. This bike is light and easy to ride and doesn't look like an e-bike. I had a 58 lb. electric bike before this for about a month and found it too much like a motorcycle. I'm off to the bike shop this morning to have my build checked and verified as correct. Lots of fun!

Arthur Rudin

18:28 21 Apr 21

I received and assembled my Limited last Friday. The packaging arrived in good condition and the assembly was easy. It took about 2 hours including setting the seat height and handlebar angle. In the last four days, I have ridden 90 wonderful miles. The bike is a dream to ride, shifting is smooth as silk, the ride is amazing, and the brakes are awesome. I can tell you that this is the best bicycle that I have ever owned! Now I ride at higher speed and far longer than before resulting in more exercise. This bike has exceeded my expectations. Great work Ride1up!!

Andrew Schmidt

00:42 21 Apr 21

Roadster V2 30-Day Review
Sorry for the essay here but this is mostly info I would’ve wanted prior to purchase. I’ve put 200+ miles on in just one month. That alone should tell you how much I like it - especially considering I live on an island that’s only 14 miles long! My main use for the bike is riding to/from the gym in the mornings (5.5 miles each way). It really makes riding a bit easier after squats to have that pedal assist! My other bike is a triathlon bike and I just got sick of feeling like I had to be in race mode riding around with aero bars and stuff. The Roadster still gives me a workout but it’s also nice to get places without breaking a sweat if I want to.
Speaking of workouts, I keep it at PA2 on my way to the gym and bump up to PA3 on my way home usually. I find the bike easy to ride without any assist and the PA5 setting seems like I’m spinning my wheels. At the PA2, I actually feel that I’m putting in similar work to my finely tuned carbon fiber tri bike when I’m geared in perfectly. However, as noted, I’m on an island and it is FLAT here. So I’m not working hills or anything very taxing on the motor.
My box was slightly damaged but nothing to the bike. I’m laughing at people concerned about paint scratches. I’ve already laid it down once because of some tricky sand on a sharp turn and nothing injured but my bar wrap and my own palm of my hand haha. I took the bike to my local bike shop after I put it together. They trued up the wheels, tightened the pedal cranks, and adjusted the brakes. Shop owner liked the look of it! Which is another hilarious thing I find: I bought a stealth e-bike but I can’t stop telling people it’s an e-bike haha.
Some stats: I’m 40 and a “Clydesdale” in triathlon parlance (i.e. 6’2 240) so the bike is working to haul me around. Of course I’m working to haul myself around too! But I haven’t felt that I’m too big for the bike at all. The fit is good. It doesn’t have nearly as aggressive geometry as my tri bike but it I definitely have it more aggressive than the beach cruisers I see around haha.
I switched out the handlebars to bullhorn style. It’s mostly ride comfort for me but I also think it looks way cooler! It was easy to do and anyone could manage that. I added a phone holster and water bottle cage. I have a u-lock (kryptonite) but I couldn’t find a satisfactory place to put the holster for it on the bike so I just carry it in my backpack when I go to the gym. Anyone find a good place for it? I didn’t want it blocking my water bottle.
Anyway, that’s my 30-day update. I’m really happy with it. It’s got me riding way more than I would’ve been and it’s just really fun to ride. I shopped for a while. Kept putting off the babymaker for 2 reasons: the name ugh, and the long ship times. Glad I found ride1up!

Andrew Schmidt

00:40 21 Apr 21

Roadster V2 30-Day ReviewSorry for the essay here but this is mostly info I would’ve wanted prior to purchase. I’ve put 200+ miles on in just one month. That alone should tell you how much I like it - especially considering I live on an island that’s only 14 miles long! My main use for the bike is riding to/from the gym in the mornings (5.5 miles each way). It really makes riding a bit easier after squats to have that pedal assist! My other bike is a triathlon bike and I just got sick of feeling like I had to be in race mode riding around with aero bars and stuff. The Roadster still gives me a workout but it’s also nice to get places without breaking a sweat if I want to.Speaking of workouts, I keep it at PA2 on my way to the gym and bump up to PA3 on my way home usually. I find the bike easy to ride without any assist and the PA5 setting seems like I’m spinning my wheels. At the PA2, I actually feel that I’m putting in similar work to my finely tuned carbon fiber tri bike when I’m geared in perfectly. However, as noted, I’m on an island and it is FLAT here. So I’m not working hills or anything very taxing on the motor.My box was slightly damaged but nothing to the bike. I’m laughing at people concerned about paint scratches. I’ve already laid it down once because of some tricky sand on a sharp turn and nothing injured but my bar wrap and my own palm of my hand haha. I took the bike to my local bike shop after I put it together. They trued up the wheels, tightened the pedal cranks, and adjusted the brakes. Shop owner liked the look of it! Which is another hilarious thing I find: I bought a stealth e-bike but I can’t stop telling people it’s an e-bike haha.Some stats: I’m 40 and a “Clydesdale” in triathlon parlance (i.e. 6’2 240) so the bike is working to haul me around. Of course I’m working to haul myself around too! But I haven’t felt that I’m too big for the bike at all. The fit is good. It doesn’t have nearly as aggressive geometry as my tri bike but it I definitely have it more aggressive than the beach cruisers I see around haha.I switched out the handlebars to bullhorn style. It’s mostly ride comfort for me but I also think it looks way cooler! It was easy to do and anyone could manage that. I added a phone holster and water bottle cage. I have a u-lock (kryptonite) but I couldn’t find a satisfactory place to put the holster for it on the bike so I just carry it in my backpack when I go to the gym. Anyone find a good place for it? I didn’t want it blocking my water bottle.Anyway, that’s my 30-day update. I’m really happy with it. It’s got me riding way more than I would’ve been and it’s just really fun to ride. I shopped for a while. Kept putting off the babymaker for 2 reasons: the name ugh, and the long ship times. Glad I found ride1up!

Austin Kueckelhan

02:45 20 Apr 21

😡 Purchased $1.8k bike, fell apart in < 25 miles. Bad customer support.

Vincent Martello

18:11 16 Apr 21

I ordered the Ride1 Up Limited and I have to say that it is a fine machine. Ride Up really did their homework on this one. It looks, feels and rides like a very high quality machine. It took me a little longer that average to assemble, but mostly due to me wanting to not rush it and do it right I contacted Ride Up for a few tips on assembly and they responded immediately. After the assembly, the brakes and gears were already well adjusted and the initial ride was awesome. All in all, a great experience.

Wayne Geer

23:40 15 Apr 21

The bike is great! A blast to ride!

Allen Swigert

06:20 15 Apr 21

I've had my Ride 1 Up 700 for 11 months and have put just over 2000 miles on it. It's been incredibly reliable, comfortable, and fun. I read reviews of ebikes regularly and I'm convinced the 700 is the absolute best value in the $1500 price range. There has been no mechanical problems. The only modification I made was to add a $30 suspension seat post which works surprisingly well for my 220 pounds. I live on a big hill and the motor pulls me up hill easily on the end of some 30 mile rides and there's still 10 to 20% battery left. It's a super value and I really enjoy riding it.

Stephen Dibble

15:13 14 Apr 21

Great bike, get lots of compliments on it. So far averaging around 25 miles per charge on flat ground with pedal assist on 2 to 3 not using any throttle

greg nelson

00:52 14 Apr 21

Purchased the LMT'D week ago. Just put together with a mechanic from Velotooler. Out of the box, not a problem. Everything working correctly. Took it for a quick spin. Smooth, fast, and the torque sensor seemed natural and effortless for me. Will primarily use the bike to commute to work with hilly conditions. Awesome looking bike. Will put it to the test this weekend. The Ride1up staff is great and easy to work with. Great value for the price point. Now my wife wants one. Might get a Core-5 for her.

Karen M

19:28 13 Apr 21

I LOVE THIS BIKE!!!! My "test ride" around the block turned into a half hour of pure fun!!! This bike is a beast! It looks great and is built like a tank! I finally found something to pull me out of this funk and get me back to enjoying the outdoors again!!! Customer service has been outstanding!! I would highly, highly recommend treating yourself to one of these awesome bikes!!!

Steve Cromwell

11:29 12 Apr 21

I bought a 700 series around 5 months ago, and have put over 200 miles on it now. The bike is awesome and I highly recommend this brand. I really believe that Ride1up offers the best deals on electric bikes...period! You would pay much more for a comparable model anywhere else. I had my doubts when I purchased this bike because I thought I would be sacrificing quality by saving so much money, but I was pleasantly surprised to find that the bike and all of it's components were very high quality. I had one small issue when I received the bike. The front rim was damaged during shipping and I was sent a replacement rim. Customer service got back to me right away when I contacted them and the one I communicated with was very courteous and helpful. What more could you ask for?

James C

23:02 06 Apr 21

I love Ride1Up bikes! I shopped around for a long, long time before purchasing an ebike. I did my research and Ride1up was the hands down winner. Incredible bikes built to last and backed up by the owner of the company. These are great ebike quality and price!

Fred A. Wood

13:26 06 Apr 21

I purchased a LMD’T in March 2021. The shipping box was severely damaged by FED-EX and items were lost. Ride1UP was very responsive in expediting the crank arm, pedals, and other items lost by FED-EX.
I just love my LMD’T and highly recommend Ride1UP for their quality eBikes and especially their excellent after sales support Team.

Lee Hill

17:17 04 Apr 21

I just received my ( Roadster v2) One of the greatest electric bikes!!!... and the company, and the people behind it seem pretty awesome. Amazing Craftmanship! Good work. It will put a smile on you'r face 😁🤣

Chris Corin

16:30 31 Mar 21

I now have 1 yr + on 3- Core 5 e-bikes. they have been awesome. durable and reliable. batteries held charges all Winter long. The company was very helpful in the whole process.

Bob Thurman

19:44 30 Mar 21

Max Foley

17:29 30 Mar 21

John Thurman

16:41 30 Mar 21

Will not answer my customer service calls

Matthew Copeland

13:51 30 Mar 21

I bought the 700 XR series and I couldn't be happier with it. That thing is ridiculously fast and the battery lasts longer than I do. I got it to ride the dirt roads around where I live and it does that excellently. I highly recommend getting one for yourself.

Keith MacAllum

02:16 26 Mar 21

I dig Ride1Up’s whole approach and philosophy. Beautiful designs, affordable prices, high value, customer driven. And with a warehouse in Sparks, Nevada, might there be Burning Man connection? I compared a lot of bikes, and at my price point, nothing compares. My wife bought one, too.

Raluca Maria Visan

15:51 23 Mar 21

Ride1Up's return process is awful! They will make up damages so that they don't refund the full price.
This after making the customer pay for return shipping (expensive for a bike) and no return on accessories 🤔
If you want to buy with no return, go for it.
But if there is the slightest chance that you would like to return it (for instance if the bike arrives damaged and it's unsafe to ride), pick another bike manufacturer.

Sylvain Faucher

23:14 22 Mar 21

Best afforfable bike on the market.it ride very smoothly

jim m

12:29 22 Mar 21

It's New Hampshire, so we just got out this weekend for maiden voyage of our new 700 series. Only did about 15 miles, but the bike worked perfectly without ANY problems! Solid, powerful, along with no electrical gremlins at all! We already have a 500, so it will be nice to ride together.Only reason didn't rate it a 5 is had significant wheel wobble right out of the box which I took to a local bike shop to "true" the wheel. Wheel spoke adjustment seems to be a common issue with these bikes, but with maintenance, it's not a big deal.Also, there are some conflicting YouTube videos out there on display settings... ignore the one titled "Gen2", the other one is the one to follow.In e-bike world, these bikes have to be one of the best values. Enjoy!

Lori Grace

10:38 21 Mar 21

We ordered an ebike last year for my husband and he's been beyond pleased with it. I ordered one for me last week from the open box site and received it within a week. The box was heavily damaged so I took pictures and brought it to a bike shop. They found the rear derailleur was damaged and had to be replaced. I contacted the Ride1up customer service and they refunded me the cost of the part and labor. The bike is fun to ride and I couldn't be happier with it. They are a great company to deal with. Would recommend them to anyone.

Michael Holleron

20:31 20 Mar 21

Great bike, great price, superb service. Great bike to into electric bikes. Works great for street and trails. I even made a setup to carry my golf clubs on the course. Ride it to the course, leave my car at home. Great way to explore your neighborhood.

Daniel Gemme

15:24 19 Mar 21

very good bike...and service too

Juan Flores

18:50 18 Mar 21

The bike has changed my life. I ride to work most days now!

Juliana Lavorin

18:44 18 Mar 21

Greg Mitchell

22:06 16 Mar 21

This bike the 500 XR exceeded my expectations love the bike very simple but amazing arrived in 5 days to British Columbia Canada in perfect shape love the packaging with a easy set up a definite recommend great job ride 1up

Karen Powell

16:47 13 Mar 21

Core5 slate gray, is beautiful. Box had some damage and no tools were included in the box. Bike shop charged 70$ to put together and inspect. Charged an additional 20$ because the derailer on back wheel was bent and they had to fix.So far, with 100 miles under my belt, I am happy with my bike!

Aeshwar Deonarine

23:19 12 Mar 21

Absolute delight to ride! Customer service exceptional. I bought the Roadster v2, which is pedal-assist ONLY (up to 5 levels), as stated in the product description ( I saw some reviews where people complain about not being able to ride without pedaling. Perhaps they overlooked the product description).Assembly was a breeze... all you have to do is attach the front wheel, the handlebar, pedals and seat. Half an hour work. Tools were included. But you will need a pump to inflate the tires to around 100psi. The valve stems are Schrader. (You need to know this when buying a pump...although most pumps cater for two different valve types).The display unit was a bit stiff to operate. I used tri flow DRY lube and it resolved the issue.The riding experience is a joy. The bike is light and easy to take up and downstairs. Just to reiterate, this is a bicycle...pedal away, with assistance if you want it. For its price, the roadster v2 is a steal!

Nick Joseph

01:34 11 Mar 21

Love my 500 so much my wife you ordered one this week it is a game changer

Eric Weinberg

01:22 11 Mar 21

So, I've had the bike for only a few days but I feel like I can confidently post a review. First, it was shipped to me quickly, which is always a plus, and the Ride1Up people have kept in contact without flooding my inbox, which is also appreciated. I was slightly nervous about the prospect of "assembling" a bike -- nothing I've done before -- but when they say it comes 90% assembled, that's no lie: putting on the front tire, pedals, seat and handlebar is really not a problem at all. For some reason they leave the handlebar instructions out of the little pamphlet, but again the assembly is kind of a no-brainer. And it's as easy to charge as a laptop or phone. The bike itself is beautiful: minimal, clean lines, lightweight, nice color choices (I went with burgundy)... it looks like a beautifully-designed regular bike, and that's what suits my eye. And the riding experience is also exactly what I wanted: I've been atrophying on the couch over the last year, really wanted to get some exercise outdoors, and this bike gives you that with the added benefit of pedal assist to make any ride that much more inviting. What I mean is, on a normal bike there are rides, or sections of rides, that are pleasant, and other sections that aren't; this bike makes every part of the ride pleasant, and it's super easy to just thumb the pedal assist button up or down to give you what you need and no more. As others might've pointed out, it's not gonna propel you up steep hills all by itself, but I'd never expect it to, and it absolutely helps up almost all hills, which is very nice to have. I've yet to hear a "motor" of any kind, maybe I need to listen more closely, but the whole feel and sound of the bike to me is just smooth and silent. And the little display, which again is minimal, gives me the info I need without veering into information overload. So far I've gone out on a ride every day, even if it's a short one, and I just feel like I'm gonna use this bike instead of getting in the car when I'm picking up food or doing other errands around my neighborhood too. I have no idea what bikes do that cost two or three or more times the price of this one, but for me personally this immediately feels like just what I wanted and at an extremely reasonable price. I first saw the Ride1Up on electrek.co (Micah Toll does a great review), that's what got me interested, and all I can say is if you like what you see, I think what you're getting more than lives up to that.

Justin Jameson

16:34 02 Mar 21

I ordered a bike at the end of 2020 it just delivered this week and I was provided with a bike that has the wrong color. Support has been helpful in resolving my issue ASAP. I had my correct bike within two days. Was pretty easy to build, and so much fun to ride. Took it for a 12 mile ride and barely dented the battery. Very happy with my Purchase.

Vic Santi

20:23 01 Mar 21

Bought two bikes right when the pandemic hit, so had to wait a bit as e-bike demand soared and supply chains were stressed. Worth the wait and we have thoroughly enjoyed these bikes. The 700 series bikes have quality components that look to hold up well. Despite really good packing protections, Fedex was able to cause some damage to a couple parts on one of the bikes due to some obvious carelessness. Ride1Up was quick to respond and make it right with replacement items sent out immediately. I found it easy to assemble, after buying a small bike tool kit prior to delivery. I use this bike to run all kinds of errands that used to require multiple car trips. Power assist is very smooth, and can be set to multiple levels. Even without power, I was surprised to find the bike easy to use on level ground. Bike includes a very nice color display to track controls, miles and time. Shifting and power level adjustments on the fly work very well. I have not traveled far enough to run the battery completely down, but definitely looks like I could meet or exceed the 30-50 mile advertised range. Good company to work with and their bikes are a winner for me.

Michael Perez

16:06 26 Feb 21

I got the Stealth - what a great bike! The 5 electric boost speeds work like gears, the drive belt works very well, brakes are strong and smooth. I modified the bike with swept back handlebars and riser for a more relaxed ride, as well as a mirror to look back at people I passed by... The people at Ride1up were quick and thorough and friendly in responding to my questions, overall a great experience!

Steevn John

05:06 18 Feb 21

I’ve done a ton of research on ebikes for the better part of 2020, and came to the conclusion that Ride1Up is the best bang for your buck! On Dec 31, I pulled the trigger on my first ebike, this being a 500 model (black seat, grip combination). I received the bike approximately two weeks later. Installation was pretty much a breeze following the YouTube tutorial. I took it to a local bike shop to dial in the front brake and derailleur, as this was out of my expertise. I’ve since ridden just over 100 miles, and was so stoked, I purchased another 500 (tan seat, grip model) a month later. The order was placed on a Monday, and I received it Wednesday!! Just a two day turnaround!!😲

I mistakenly ordered two ebikes at the same time, probably a ‘click happy’ user error?🤔 Kevin and the Ride1Up team were quick to resolve the error and refund my money plus the CC charge expediently. This is a solid product, with great value, and a solid team at Ride1Up! I highly recommend this product to anyone and everyone! I can’t wait for the weather to be consistently better so as to expand my rides to the beach, mountains, and beyond!! Thank you Kevin and the Ride1Up team! Bravo! BTW, I got her up to 29.3 mph on flat ground! 👊🏽

#GetOne!🤙🏽

Best wishes,

Sj

Paul Guenther

21:35 17 Feb 21

I have done extensive research, and I have chosen to go with 2 of the Lmt'd bikes from Ride1UP for my wife and I. These will be our first e-bikes. Steven in customer support was a big help in narrowing my top 3 bike brands down to Ride1UP! I had lots of questions and he was super fast to respond. I am so looking forward to receiving these next week👍

Laura Langtry

06:37 16 Feb 21

oh, wow... where to begin! I own a much heavier fat-tire bike, and as another poster commented, it is "a beast to ride". The Ride1Up LMTD is the model I chose for my 2nd ebike. I really love the weight being down around 50 lbs. My other e-bike is close to 20 lbs heavier, and I sort of have come to hate it. I ride the LMTD absolutely everywhere, and I have to say it is the FASTEST ebike I've ever ridden by a very long margin. I was hit once in an intersection, so I like to zoom through them, and using the throttle on this bad boy to get through intersections beats out the cars by alot. It's supremely nimble, and even as a 70-yr-old with bad knees & lungs I ride it without any pedal assist because it just loves to move along. Great wheels and tires -- very stable bike. Got caught unawares today in the woods, got into a deep, wet mire, and on any other bike I would have gone down. I hit the throttle, not knowing how it would handle, and it easily pulled me out without crashing. I'm now in love with it. I feel like it is beyond reliable. Seems unbelievable, but I literally rode it about 80 miles on a single charge, and while I don't use the pedal assist more than half the time, I do use the throttle for short grades, taking off, and intersections. Unbelievable bike. I want to be buried with it. It's my very best friend forever.

OlePhart

17:09 08 Feb 21

In my Humble Opinion, Ride1Up is the Finest, most well built bike, with the best Customer Support of Any e-Bike out there, at even Twice the Price.

Kelley O'Nan Holtman

19:11 07 Feb 21

My husband and I recently purchased our new Ride1up 700 Series bikes and we LOVE them! We have had ebikes before but these are the best we've riden. They are very comfortable and fit us perfectly. Dan is 5'11 and I am 5'4 so his XR and my ST are just right. They are fast, responsive, smooth and well designed. 2 day FedEx shipping to Maui for under $200 is very reasonable. Customer service has been professional and prompt. I love my Ride1up panniers, too. We highly recommend Ride1up!

Avi Ratnani

03:01 07 Feb 21

Great, affordable product, such a wonderful experience riding a bicycle with an electric motor. Highly recommend my Ride1Up LMT'D.

Scott Nelson

23:56 31 Jan 21

What can I say about the Roadster V2? It is a whimsical, carefree magical bike! I own a more powerful fat tire bike but it is a beast to ride. The Roadster shines in the take me out and ride me now. It begs and pleads with you to go for a ride. If you buy this bike there is no doubt in my mind you will fall in love with it.
I waited a month and 50 miles to write this review and I am totally satisfied even having to change a flat on the rear with the belt drive and motor. It is time consuming but pretty straightforward. I also have lost PAS from the motor a couple of times but doesn't really seem to be an issue for me. This was the Ebike I have been waiting for and I am 60 years old and it makes me feel like when I was 14 years old riding my bike to every destination imaginable and loving every minute of it. Some might think that is worth a million dollars not one thousand 🤔

John Galusha

16:00 31 Jan 21

We looked at several different bikes and settled on the Ride1Up mainly because it is assembled in America. We got the bikes in June and LOVE them. The bikes were easy to assemble and only minor adjustments were necessary after putting them together. We ride all over Colorado and have had zero problems. We took the bikes to South Padre, Texas and rode the beach for several miles. I highly recommend Ride1Up. Absolutely excellent quality and ride.

Douglas Garde

18:34 30 Jan 21

700 series - Solid bike, powerful motor, long lasting battery, good looks, good posture,

Don DeLoatch

18:27 30 Jan 21

My husband and I have 2 Ride 1 Up 500s, one step through for me and a MTB for him.
We are campers and have loved using the bikes as transport around the campsites as well as the many trail rides at many of the parks and places we visit. Our black lab also loves to run the trails with us.
Quick trips to the store are much more fun on the bike then the truck and the pannier bags allow a large haul.
My husbands bike came with the spoke issue, our local REI made the repair and Ride 1 Up reimbursement us and was great about helping us. Both bikes were checked out by REI to include some adjustments and test ride. The test ride most of gone well as they reported loving the bikes and would not charge us for looking at eather bike.
My husband has over 1000 trouble free miles and I have just loved mine. The Step through is key for me as I am 5 foot 3 and needed to be able to step off the seat to the ground easily and it works great.
My husband and I have had the opportunity to ride other brands and we are very happy we went with the 500. We (he really) has ridden the bike hard and have only returned home with smiles and no complaints.
I recomend Ride 1 Up and at this point can't understand needing more motor or battery we can't seem to kill the battery or want any faster or quicker operation.
A great Bike.
Oh, when crossing at a light, how cool is it to zoom through the intersection with the throttle and not powering across in a made frenzy.
Molly

D Leach

18:54 29 Jan 21

After much debate, we decided to forgo the much needed Black Friday discount in order to avoid the rush and ensure that we receive the "in stock" 700 ST ebike by Christmas. Unfortunately, there were three shipping date changes, and we did not receive the bike until the middle of January. We had an EXTREMELY unhappy person at Christmas with a picture IOU as their gift. So one star for the website not being up to date on availability and timeliness in shipping, but an added bonus for communication. We are pleased with the bike itself although it has some difficulty on out steep hills, therefore, I would say buy it if you do not have to have a bike in a timely manner.

Patricia Dellow

16:22 29 Jan 21

LOVE my Ride1up ebike... Have had it for a while now, and have ridden all over Yolo County. Mostly flat with some small hills. I get a lot of time on my battery but I mostly use the power assist mode since I like to exercise as well. The cool thing is I can get enough speed (20 + MPH) so I can keep up with faster riders and cover more ground in the time available to ride. It rides very smooth and is comfortable for longer rides.The bike has held up very well!

Phillip Morris

16:08 29 Jan 21

I love my eBike from Ride1Up. I got the 500 series roughly 9 months ago and have ridden several hundred miles. I use it to commute to my office a couple days a week. It may be a bit heavy compared to a traditional bike but you don’t notice the extra weight when pedal assist is turned on. The motor is powerful for its size and the battery lasts long enough for my needs. The bike felts strong and sturdy. I would not take it mountain biking or anything like that but it handles going over gravel, grass, and light dirt well. The price point is excellent for what you get. Sure there are probably lighter ebikes but you would be hard pressed to find one close to the cost of a ride1up. This eBike got me back into cycling after years and years of not riding.

Jesse Wexler

15:28 29 Jan 21

Recently bought a Ride1UP 700 XR and its great. Dealing with support has been amazing too (I was a bit of a pain before buying and they held my hand along the way). Happy to be a Ride1UP owner and have confidence in the company and their support team should anything ever come up. Would def. recommend them.

Mackenzie Fuentes

15:09 28 Jan 21

Ride1up is a great value for what you get I purchased a LMTD bike and I love it.I initially had some issues with the bike which I was able to resolve.The only thing I would like from Ride1up is that they have either a mobile service to help with customer issues or installs.I know rad power bikes does this because it is frustrating to deal with issues and no place to go other than a local bike shop which is a hit or miss.It can be a hit or miss because they may not know how to work on that particular type of electric bike like the manufacturer would. Other than that I'm happy with my purchase.

Bernard Marrow

21:15 19 Jan 21

Great bikes and even greater customer service

Ernie Thayer

17:57 06 Jan 21

I recently bought a Ride1Up LMT'D and I must say I am more impressed than I expected! From my 1st contact with the company at 9ish in the evening (!) through the next day purchase, my experience was seamless and professional. I can rely on them to back up their product. It's their way of competing with direct to consumer outfits that want the profit without the commitment to follow up. They hold an honest interest in providing quality alternative transportation and fun. Keep prices low, sell quality stuff & provide responsive support. I'm in!
The bike? Aw, man, what a joy. I had my LBS assemble it (no problems she said), the packaging was undamaged (I'm relatively close to their warehouse in NV) and it was ready to ride. So I did, and sheesh what an experience! I researched for weeks and had ridden 2 other ebikes (Himiway and Rad) but found them either too unwieldy or underpowered for my purposes. I'm 81 with heart failure, live in a hilly area near the coast, and needed something I could get home on if my body crapped out on a ride to town or beyond. With this bike, I'm freed of any concern. Hills are actually fun now, with all the power the 750W hub provides so seamlessly thru the torque sensor. I pedal as I want and when I have to quit, I use the throttle to crest the hill. I've loved biking since I was a kid but had to mostly stop as age took its toll. Now? Oh brother, I'm back in the saddle! The torque sensing feels so natural. Love the hydraulic brakes which I'm used to on my mtb. Great tires.
The bike is solid. Everything works. It's lighter than most so even with my limitations I can shove it into my minivan and take off to ride somewhere interesting. Winter can't slow me now...

Wally

06:17 06 Jan 21

I love this bike! I ordered my Roadster V2 in October, and received it just a few days later. I had a problem with a part, and they sent me a replacement in 2 days! I am riding now more than I have in years. Ride1Up has proven themselves responsive and trustworthy, and I’ve been really impressed with the quality of my Roadster. I’ve just ordered a Core-5 for my kid.

Sean Reynolds

18:31 10 Dec 20

Totally impressed. Bike is gorgeous, solid, well-built, easily assembled. The one problem we had was dealt with head-spinningly fast. Support was very quick to respond and the responses were immediately on-target and useful. I would recommend in a heartbeat.

Gregory Hamilton

19:06 03 Dec 20

I recommend the next size smaller than my 700 unless you want all the bells and whistles and comfort and if you want all that and go faster limited edition is the one. I really like the core five, I believe that would be the next one lower at least that I could ride. I recommend if you have problems getting on a bike almost every series they have has a step through series along with it. I recommend if you having trouble getting around on a bicycle not due to balance and delusion I highly suggest their step through versions. It will motivate you to ride and ride more. I would suggest getting one because they're not that difficult to put together. You already have all the bearing cups set and pressed and all you got to do is just not over tighten anything. I would suggest getting a torque wrench. I love my bike. I would suggest if you want to manipulate the settings like I wanted to tone mine down just a little bit go a little bit slower use less power to get this bike. Almost All the Ride 1 Up bikes allowed you to adjust settings. I think there's just one that has really small controller I wouldn't be surprised if you can adjust that too. They have set the bike up with relatively a step up from just good parts at about affordable and competitively priced as you can get. If you're looking for the best thing for your buck I would suggest ride one up. I'm sure there's something else I love about this bike I'm not thinking of about right now but I do absolutely love it. Thanks for ride one up team for making a bike that's so fun, exciting, motivating and affordable.

Paul Enea

02:11 03 Dec 20

My wife and I recently purchased two Ride1up Limiteds and I have to tell you that the bikes are truly amazing! Firstly they’re super cool looking but also incredibly powerful, easy to maneuver, super stable, quiet, comfortable, but mostly a blast to ride and take trips longer than we were used to taking. That’s why we bought ebikes! We love biking but find ourselves cutting our rides short to make sure we have enough “gas in our tank” to make it home without being completely wiped out. With these bikes we go on 20+ mile rides and make it home with energy to spare because the motor is there to help especially when going up those daunting hills. Plus the rides are so much more enjoyable bcuz we can actually relax and enjoy the ride as opposed to being concerned about how far we can go without getting exhausted. The bikes are really high quality performance machines with all name brand components even Samsung brand batteries and they just make us smile when we’re riding them. I highly recommend them to anyone looking into ebikes. Why? Bcuz I’m a research nut and I don’t buy ANYTHING without doing exhaustive research and these bikes are hands down the best value amongst ALL ebike brands. Do your research and compare apples to apples (integrated design, well made powerful motors, long life quality batteries, torque sensors for a natural ride feel, hydraulic brakes just like a real motor bike, air suspension front fork, Shimano M370 derailleurs... even Schwalbe tires) and you’ll soon see for yourself. The next closest ebike with a fully integrated motor was $1000 more! So whether you’re looking for an ebike to commute or just to enjoy bike riding more than you ever thought possible these bikes are a great choice. They are without a doubt one of the best purchases we’ve ever made and we love them! Special thanks to Kevin, Ryan and Alex for their assistance with ordering. Happy riding! Christie and Paul Bronxville New York🥰

Rob Reeves

15:16 01 Dec 20

I bought the 700 series e-bike 2 months ago and I have been thrilled with it. I am 63 years old and I wanted a bike for long multi-day biking trips so I did a lot or research and Ride1UP turned out to be a great choice. Easy to work with, superior value, and great tech support. The bike is a pleasure to ride even without the pedal assist.

Jim Elmore

17:31 22 Nov 20

Received our second LMT’D this week, my wife and I both love riding them together. I had ordered a popular brand from a company based in Holland. However, during the wait for shipment, I continued to follow reviews and YouTube where I learned about Ride1Up. I continued to read reviews of the bike from the Holland company and got cold feet about dealing with potential issues 2,000 miles from the nearest store.

At that time the I canceled the other brand and placed my order for the LMT’d step through which had a 4 week wait. I was kept informed and the bike arrived just as promised. No issues with assembly and the bike worked so great that both my wife and I realized that rather than share - we needed to each have one. The next order was in stock and shipped within one day. Again, simple to assemble and now we are both happy Ride1Up riders. Very thankful, I switched to Ride1UP and recommend you consider them for any purchase.

The LMTD’D is most like riding a regular bide, you decide what level of help you want and can then use the gearing to ride like a regular bike (only faster). If needed a little boost from the throttle or a change in the PAS level. If you are looking for super fun bike for pleasure and exercise the torque sensor is the way to go!

Beto Antunez

21:03 20 Nov 20

Recently had an issue with the rear brakes on a new 700 series. Sounded like metal on metal grinding when braking.
Contacted Ride1UP and Alex from the Ride1Up team got back to me within a day or so.
He explained what the problem might be.
I took the bike back to the shop that assembled it, had a different type of pads put on and now we have silent braking.
And of course was reimbursed by Ride1Up for the new pads. Thanks Alex.

Nikhil Khanna

11:59 05 Nov 20

Just got my roadster v2 in black. I rediscovered the joy of riding a bike. I have had e-bikes before

- great looking and understated
- pedal assist fuss free
- light enough to ride without assist
- inexpensive compared to others
- single speed and belt drive.

Only con is riding position which is a bit forward like a road bike. But, that’s really trivial

Oh, and pretty responsive CS team. There were a few delays in getting it but I always got updates and replies when I reached out. In fact, at a point also got advice to stick to this over more expensive models when I was willing to spend more

Michelle Pieron

02:06 04 Nov 20

I have friends who have purchased and raved about their ebikes. I researched for months and went with Ride1Up the 700 st and couldn't be happier. My friends who have different brands are pretty impressed as well .I find myself making extra trips now just so I can ride my bike there. So far I love it.

Brian Kelly

02:57 28 Oct 20

I did a lot of research and tried several types of e-bikes before this purchase. The 500 series bike from Ride1 UP is the perfect fit for my needs. You can't beat the quality and level of components for the price. The support from Ride1 UP has been awesome. I had had one minor issue during shipping and Ride1 UP resolved it right away. This bike lets me cruise down the road at 30 mph and play in the desert on single and double tracks... all in the same ride. I love this bike!

Dick Lohr

18:38 20 Oct 20

I've had the Ride1Up series 7 for around 6 months. It's been a reliable, easy, fun bike to ride. It's been around 55 years since I last rode a bike regularly. Even though at 70 years old and with some health issues, this bike has made it possible to ride again.

Greg Mueller

17:43 20 Oct 20

Rode some rental eBikes in Anchorage, Napa and elsewhere. I noted all the brands and had some favs... then, I did a LOT of research.
I ended up going with Ride1UP because you can't beat the value. Definitely the most bike for the price. Not to mention the styling / looks 🙂

During my hunt I found the reviews to be mixed, but I know from my own experience with 30 years in Marketing that you tend to hear opposite extremes. My most trusted and a few professional sources told me that all bikes need attention and a bit more with eBikes. When a few eBike fanatics saw the Ride1UP 700 Series, they told me I wouldn't be sorry - they were right.
My wife and I have a 700 XR and ST. Only a few hundred miles in the past 30 days and with winter in WI just around the corner that will slow down even more.

I'll bring them inside this winter and treat them like family - haha. Good riding, G

Jerry Walters

18:11 09 Oct 20

I have had the most pleasant experience working with Ride1Up !!! My service tech, Ryan, has been amazing!!! He has been prompt in his responses, professional and gone the extra mile to ensure I got exceptional service. The bonus is they have an incredible product in my 700 Series bike!!!

Alex Pelliccia

18:21 08 Oct 20

I love the core five! I’ve had it for a couple of weeks now and it’s been fantastic. Their customer service is also top-notch!!!

Rakesh Lahoti

17:13 29 Sep 20

I had really high hopes and was very excited when I ordered the Ride1Up LMT'D. I also read all the reviews about how good their customer service was so I felt pretty comfortable ordering from them even if they have a direct-to-consumer business model.

So I get the bike with a wrong part pre-installed from the factory. I took the bike to a professional bike shop to have it assembled and they informed me that the missing part for the bike would make it unsafe to ride and they could not sign off on the assembly until that part was replaced. At this point I thought ok no problem, I'll just contact Ride1Up, get a replacement part, and have the bike shop repair it so I can finally start riding the bike that I waited months for.

This is what Ride1Up customer service had to say when I told them about the situation.
1. They asked me what was the exact part that was missing.

2. I tell them what the bike shop told me and ask them if they will send a replacement piece or should I have the bike shop repair it and they can reimburse me for the piece.

3. They tell me to have the bike shop repair it and they will reimburse me for it.

4. So I proceed with the repairs and send the receipt to them for reimbursement.

5. They tell me that the bike was shipped with all the correct parts and they would NOT issue the reimbursement for the part and only reimburse me for the labor cost from the bike shop ($30) vs the total of ($95). I'm not sure why they're 100% confident the bike had all the correct parts installed from the factory unless they individually check every bike for quality control. And Ride1Up if you do in fact do this, please send me the approval statement from the factory that says my bike had the proper piece installed.

I've been going back and forth with them for about 1-2 weeks now and it's so much of a headache that I've given up trying to recover the reimbursement. This experience felt like a total bait-and-switch.

Now even if I wanted to return the bike, I would have to pay more in shipping charges and then they would also be able to deduct any amount they deem necessary for damages that occur during shipping from what I originally paid them.

TLDR: I got a bike with wrong pieces installed, Ride1Up said to get it fixed by bike shop and they would reimburse. After doing what they said they basically call me a liar and refuse to reimburse. If you order a bike from this place, you better pray it comes with all the right parts or you'll end up paying up again for the missing pieces and you'll pay even MORE if you want to return it due to missing pieces.

EDIT: After speaking to Kevin, I was able to get a refund and resolve this. I hope others don't have to go through this experience but if you do, ask for Kevin!

Sherry Sherry

03:58 22 Sep 20

Searched several ebikes before making the purchase.
Found the R1Up and decided it was the best value for money.
Bought it for my 50th birthday and have been in love ever since!

Dennis Wagner

23:36 26 Aug 20

Bought a 500 in the Spring and ride it to work 2-3 times a week. Love it so much I just ordered a 700ST for my wife!

Linra Fecke-Stoudt

21:49 25 Aug 20

I purchased a 500 about a year ago and love it. Tons of speed. Battery lasts forever with my style of usage (i am light and like to pedal a reasonable amount). Needed some adjusting on the front brakes, but other than that i have not had any issues. About $300 less than my boyfriend's aventon pace 500, but I got front suspension that he didn't. ( he does have hydraluic brakes vs mechanical that I have). We switch bikes when he get low on battery, but i still haven't run mine under half charge with 30+ miles on some trips.

Andy Weber

20:49 25 Aug 20

I own the 500, love the bike, and recently got the 17ah battery. Big fan!

Ryan Drobek

18:40 25 Aug 20

1UP was not UP-front about shipping delays, and hopefully, when I am UP-close to the bike I won't realize they were being UP-tuse about the quality of the bike. Fingers crossed!

Dan Bickel

01:57 05 Aug 20

Beware of the unfair cancellation policy! I cancelled 5 minutes after placing an order and was charged a full 3% on my order. This would be acceptable if the bike was built and shipped.

Jackie Finn

18:49 03 Aug 20

I’ve only had my 700 for a short time,but it’s been great. It’s comfortable, smooth and boy, it can go really fast. I feel really safe riding it, and based on my age, 66, that’s really important. We had to wait a long time to get the bike, but definitely worth the wait!

Customer service was excellent. I have been bugging these guys relentlessly and they always cheerfully respond to my questions.

Speaking of which, can anyone recommend a front rack for these bikes?

Michael Rogers

01:33 28 Jul 20

Ride1UP is my first E-Bike experience, and it has been an excellent one. I purchased the 500 series. They shipped when they said they would even with covid going on. The bike itself seems to out-do the metrics they have listed on their website. This has made my daily commute to work, the store etc... so much better. I would highly highly recommend.

Bernie Wood

18:59 27 Jul 20

I originally had some issues with my front break but they helped me fix the issue. This company makes quality bikes at a good price. Support is good and I would recommend them to friends. The bike is fun to ride and I love riding it.

Bernie Wood

Dane Arnold Evans

02:40 23 Jul 20

I had a great experience with ride1
up, both the bike and customer service are second to none.
I got the 500 series and now it's my primary mode of transportation! Pedal assist helps me commute 15 miles to work and I love taking the trails rather than sitting in traffic.
very sturdy and still easy to maneuver. power transfer is steady and gradual so there is little chance of it coming out of context when accelerating. Fantastic value for a great commuter bike!
customer service is very responsive and helpful. can't recommend them enough!

Adam Collins

13:15 30 Jun 20

Had a great experience with them. All the staff were friendly and polite. The assisted us at every turn and answered every question we had. If we are ever in the market for another bike we will definitely use these guys again. We highly recommend them!!

Brett Wofford

02:22 18 Jun 20

The best customer service I've ever seen! Quick replies and very flexible based on your needs. Cant say enough good things about them, great products and service!

Anastasia Braillard

15:40 16 Jun 20

Hands down some of the best customer service I have ever dealt with. My boyfriend and I both ordered 700s which were delivered in May. Assembly was easy enough, but my bike only worked for the initial test ride and was dead when I went to take it for our first planned trip. I e-mailed Ride1Up and they responded within the hour. Ride1Up expedited shipment of a replacement motor to my local bike shop (and then a controller when the new motor didn't fix the issue) and reimbursed me for the repair costs. Now that it is working again, we couldn't be happier with our purchase. The bikes are more fun to ride than either of us imagined 🤩

Scott Terrell

06:19 11 Jun 20

This is by far the most impressive support team I have ever encountered. With automated intrusive service teams, this was an absolute incredible experience I have ever had. I never leave reviews and this might be my first one ever. This was even before I received my bike. Once I do, it may be my second! Hat tipped service / support team. You deserved it!!!

Scott

Jeffrey Kimes

11:42 06 Jun 20

This 500 series ebike will put a smile on your face.

Sandra McMurphy

23:26 05 Jun 20

I have had my 700 series bike now for about a month. LOVE IT! Worth every penny! I can tell you I did my research. I think I looked at every electric bike out there. Ride1up was the best one for the money. It didn't let me down.
I Live in Santee, Ca rode my bike to the beach 2x's. about 42 miles round trip for me. I pedaled some and used pedal assist. When I got home I still had a good amount of battery left. 40% one time and 25% the next. I went different routes each time.
If your on the fence about this bike, don't hesitate to buy it. I have no regret. It's fun, fun, fun!!!! Ok I'm off on another
adventure on my beautiful ride1up bike. yippie

James Ullrich

00:59 14 May 20

Great quality at a great price. But let's not forget great style.

Penny Henderson

20:58 07 May 20

Fabulous product at a spectacular price! Love my 500 series ebike!

Rob Hammond

04:18 31 Mar 20

Killing Covid with Ride1up 🇺🇸

Roger Cole

01:59 23 Feb 20

Bought a 500 for commuting to work (10 miles each way with 1500 feet of climbing). The 500 makes easy work of the hills and has more than enough battery power to make the trip without needing to be recharged at my office. My only regret is that I didn't get one sooner!

Alfredo Sanchez

11:14 06 Feb 20

I received my 700ST this week. FedEx wouldn’t leave it without a signature and ID so I elected to reroute it and go pick it up locally instead of missing more delivery attempts.
The box was in decent enough shape. Upon unboxing everything was in perfect shape, and all hardware was easily located.
I took 3 evenings to assemble it after work. The YouTube assembly instructions were perfect for me and pretty easy to follow. I used to wrench on bikes as a kid so it was easy for me, but would be easy for anyone you views it.
Get a bike stand!!!!!! I ordered a cheap one based on the recommendation of another group member and he was right on with the stand working well.
Assembly went well and the test ride was amazing compared to the magnum premium I just sold.
That bike was also 500w but the 700 climbed the same hill at 18 mph that the magnum only managed to maintain 10mph🤷🏾‍♂️
Looks like my bike commute will go from 55 min to 35-40 min and I’m excited about that.
I test rode it again at night and the lights are quite bright so another unexpected plus here.
Only issue is the front wheel appears to be out of true but that’s easy enough to fix.
Thanks Kevin Dugger for what seems to be a homerun for me.
I can’t believe I spent 2 grand on the magnum 🤦🏽‍♂️

Alan Phillips

19:49 27 Jan 20

great bike and fantastic follow up from the company!

Brenda Muhler Wishbow

14:46 27 Jan 20

The perfect ebike....it looks great, it’s incredibly comfortable, it’s powerful, and it smoothly transitions to and from power assist. The best part was how responsive customer service was to questions...amazing!

Michael Glynn

14:48 08 Jan 20

Great products and great support!

Tim Jay

13:00 10 Nov 19

Owner of 2 Carbon Pro boards. I feel like I bought a ski hill, here in Florida. Carving at speed feels like charging down steep groomers riding your edge. I was worried about getting bored with it like say a jetski, but it isn't happening with new terrain to explore around every corner and plenty of juice in the throttle.

These are great boards all the way around. Nothing compares in its' price range, not even close. I actually got 2 of them for less than 1 of the well known competitor. I'm glad I took a chance on a new company I didn't know anything about because these boards are worth every penny.

P.S. - Update your safety gear you will be going faster than you think.

Bob Como

16:51 09 Nov 19

I've had the city500 bike for 6 months and put 500 enjoyable miles on it. Customer service has been top-notch and I'd rate it a solid 5 out of 5. I do recommend getting the upgraded digital display as it gives you a wider range of pedal-assist speeds.

Nick Rodes

03:20 08 Nov 19

great boards, amazing quality and best battery life money can buy under $1,000.

Larry Warren

15:08 02 Nov 19

Excellent value and expanding product line

Denise Truhn

02:13 25 Oct 19

We love these bikes so much we own four!

Karen Jensen

01:25 06 Oct 19

Coolest lookin electric bikes out there! Great customer service!

Chadly Stu

04:12 04 Oct 19

smooth electric skateboards designed for steezy smooth moves

Michelle McClaflin Burks

21:19 22 Sep 19

What makes this board a great product has already been stated in all the previous positive reviews and is more than true.

I would like to brag on our customer experience with Ride1up. Their service after the sale.

We contacted Ride1up - knowing our situation was not a warranty issue - with in 2 emails they had offered a deep discount on a new board and advised us to keep the old one for spare parts.

If you want a great board with great customer service after the sale? You are in the right place.

Brian Keith Johnson

03:35 20 Sep 19

The board arrived as scheduled. (Bamboo Classic) A bit of difficulty with purchase, but Chris Brake from sales was outstanding with answering all of my questions. Very polite, also well spoken. The best customer service experience I've had to date......the board you may wonder? A bit much for being non-experienced, (but a good thing.) Great acceleration and braking. As well as response. I think it will turn out to be a great experience.
Ty Ride1Up!😁 If you see a video of someone with a panda mascot head, cruising through the Smokey's, it wasn't me😎
⚠️Saftey first

Adam Coster

19:54 19 Sep 19

Ride1Up provides excellent customer service. My bike came missing a part and after contacting them they had it to me the next day, no questions asked. They were polite, friendly, and extremely helpful throughout the whole process. Their products are high quality at a low price, and I highly recommend the 500 Series City to anyone looking for their first eBike.

Brad Voorhees

17:50 16 Sep 19

I just received my bike last week and am very happy with my purchase. I looked around the internet and did quite a bit of investigating regarding the best bike for me. I could not justify the prices for most. Learned about Ride1Up, checked out past reviews, Youtube posts and could not find many negative comments. It seems to be of great quality, sturdy when riding and is pretty fast. I upgraded to the the LCD montior which added a few more PAS settings as well as MPH/KMH, range and backlight. Had a small glitch with the LCD settings which are kinda complicated. But I contacted them via email and immediately received directions to fix the problem. So far so good. Taking to Mammoth next week..

Jonathan W Kohn

20:25 13 Sep 19

I recently purchased a Ride1UP 500 Series City E-bike and am extremely pleased with the purchase. I opted for the optional LCD panel and rack with my purchase.

Prior to buying the bike, I found the support staff very responsive to my concerns and questions, often answering my emails well after closing time and on weekends. It was reassuring to know that there were real people behind the web site who were actively involved with customer’s needs.

The construction is very robust and at 62 lbs it certainly is not a light weight. But the weight of the bike and large tires adds more stability on both paved and hard packed surfaces. I particularly like the interaction of the gearing system, the 9 boost settings (standard control only has 3 settings), and the throttle, which was thumb controlled. I placed the LCD panel close to the thumb throttle which allowed me to use my thumb and index finger to control the boost easily and also page through the display options.

The combination of 9 setting and gear ratio selections allows me to get the level of exertion I want without feeling that I am just riding on an electric vehicle. Given the weight of the bike, there’s plenty of opportunity to get whatever level of exercise you want. Yet when things get tough there’s plenty of power to get you up any hill.

The throttle also has the advantage of providing a small boost when starting up from a standing position as when waiting for a light to change. This allows for a quick transition from the stationary position through the initial wobble on start up to peddling up to speed. I give the throttle just a slight tap once I’m on the bike. Given the torque of the motor, the rider has to learn just how much throttle is needed in this and other circumstances.

I found the battery capacity to be excellent. After a ride of 10-12 miles with one of two moderate climbs, I still had about 70% capacity remaining. The charge rate is more than adequate to bring the battery up to full capacity in 1 and 2 hours.

The overall finish of the bike is excellent. I like the upright riding position, wide handle bars, and the substantial leather wrapped hand grips.

Henry Gabriel

17:20 07 Sep 19

The bikes are awesome! 5/5 the smile on my face! Customer service 6/5. The Boss is so personable!:))

Andrew Parke Slater

22:42 04 Sep 19

Got the 500 Series City and couldn't be happier. Bike was easy enough to assemble (although I did have a mechanic check behind me and resolve a minor alignment issue). Support was helpful and communicative whenever I reached out.

Claire Kelly

23:22 21 Aug 19

Phenomenal quality and customer service! When I was debating what ebike to purchase I called Ride1Up’s support number and the owner, Kevin, picked up and talked me through the whole process. I’ve also had to contact customer support via the facebook page messenger and via email a few times and they’ve been extremely responsive and helpful!
As for the quality, I bought a Ride1up 500 Series MTB and I absolutely love it! I found myself without a car (or the funds for one) in a place that requires autonomous transport. I looked at a ton of different ebikes, from budget Amazon ones to slightly higher end bikes, and the conclusion was that this is the absolute best bang for your buck you can get. People with the funds get stuck in the slippery slope of “well if you’re already spending the money why not spend the extra $3-400+ on a higher end bicycle” but unless you’re a bicycle aficionado with very specific tastes (or long commutes,) let me tell you this bike will MORE than satisfy you. I am having way too much fun and everyone from friends and family to bicycle shop experts are impressed by its power and comfort. Cannot recommend them enough!

Snowy Snowy Zhang

13:04 11 Jul 19

I can feel Kevin is a very nice person.

Jerry-Annie Sales

00:01 10 Jul 19

Great Bike - very happy with my purchase. I ordered the 500 MTB bike on Fri and received it the following Wed. I live in Illinois. The package was intact and the bike inside was well protected with plastic and foam packaging. The bike was easy to assemble and took about 30 minutes.

I have ridden it about 100 miles so far and when riding at a slower pace 13-15 mph, I was able to get over 50 miles on one battery charge.

The bike is fun to ride and coasts very well downhill with no noticeable drag from the hub motor. I bought the upgrade display and when in assist mode 9 and 7th gear, on flat ground I could get to 25 mph pedaling as fast as I could pedal (I am a 69 year old male). The brakes and shifters all work well and seem to be of good quality. The entire bike seems solid and well made. I definitely recommend this bike.

Brian Wittman

01:01 14 Jun 19

Kevin and pre-sale customer service gets a 6 out of 5, because 5 just isn't enough!

John Windmiller

00:52 09 May 19

everything a great bike .. buy it you will like it

Greg Zarski

21:10 11 Apr 19

I purchased the 500 MTB about two months and absolutely LOVE this bike! I haven't touched any of my other bikes since. Aesthetically, the bike is a 5/5 (I got the darker color palette). The bike just looks fantastic. Functionality-wise, it's also a 5/5. I use it for commuting (about 22mi one way, 44mi round trip), for singletrack offroading up in the hills behind my house, and I even use it to tow my kid's bike trailer. The thing that surprised me the most was how practical an ebike like this is for towing a bike trailer with a kid in it. The torque of the electric motor makes it insanely easy to start from stop lights / stop signs and makes it effortless to sustain a decent speed with the trailer. My kid absolutely loves it. Lastly, customer-service-wise, also a 5/5. Kevin, the owner, responds quickly to queries at all times of day (Kevin, do you even sleep?).

Overall: 5/5. I've recommended this bike to everyone I know who bikes. LOVE IT.

Matt Gunson

22:32 01 Apr 19

I am very pleased with my purchase. If I were to rate the product on it's individual parts and features alone, it might not rate out as a "5." I might have given it a 4 as some of the hardware isn't top shelf. That said, if I wanted anything that was significantly better I'd have to pay double or maybe even triple.

I wanted the MTB rather than the cruiser for my 16 mile commute because I like to get slightly aggressive with my ride in order to get a pretty good workout. They were out of the MTB but Ride1Up offered a discount to cover the cost of an MTB bar. I also bought some dropdowns to go with it and now I have an amazing commuter.

I ride pretty hard when I commute so I was concerned I wouldn't get a big enough benefit from the pedal assist as I am able to sustain speeds of 17-18 mph fairly easily and 19-20 with good conditions or extra effort. I am also large-ish at 6'1" 220 and was afraid that would slow down my speed. I was thrilled to look down at my speed once I got up to what felt like a max cruising speed and see I was going 25mph! I even hit 30mph coming down an overpass. I was also happy that I still burned the same number of calories that I would have on my non-assisted bike because as I was pedaling just as hard.

Ultimately, the bike was able to do what I had hoped—reduce my commute time enough to make bike commuting an option every day, not just when I get up early enough to fit it in, now that I moved four miles further from work.

When summer hits, here in Phoenix, It will be great to use the throttle all the way home rather than pedal and have to take a shower again.

I am very happy with my purchase and believe there isn't a better value on the market when it comes to an E-bike.

Scott Giurlani

23:00 27 Mar 19

I bought one of each for me and my wife. SO MUCH FUN!! we have taken more rides in the last 3 weeks that we have in years. And you still get a bit of a workout, without even noticing.

James Adam Patterson

06:31 01 Mar 19

Arrived in 2 days. Runs great, And the customer service is awesome!

Jeff Bossaller

04:55 24 Jan 19

Wow, what a great bike. It is a lot of fun to ride! If you haven't considered an electric bike...do so now. If you are considering it, look no further. These bikes are well built and the price is very nice too.

There are 4 main things I look for when dealing with a company: 1 - Great product, 2 - excellent customer service, 3 - Price, 4- locally owned...and they have them all covered here.

Thanks for the great bike!

Lloyd Guiberteau

10:29 19 Dec 18

I have the MTB500. The package on this bike is very good. It is a lot of fun to ride. You really need to get one. The battery distance is amazing and it charges without any problems. I get between 50 and 60 miles on a charge using pedal assist 1 and 2 on the stock computer. The little rubber stopper where the charger enters the battery compartment doesn't always shut properly but I use a piece of electrical tape to keep it shut to avoid moisture and dirt from entering. The computer works fine and I plan on getting the upgraded one to have more pedal assist options and added info for the ride. The pedals were quality but too small for me and I switched them out for the Electra Chopper pedals. At 20 dollars they are great for this bike. It comes with a nice Selle Royal seat but a bit too small for my liking and I switched it out for my Selle Royal Journey which I had on my Electra Moto. The kickstand is sturdy and does not interfere when riding. I did raise the handlebars more to my liking with an extension device. Be careful if you do this so the cables are not effected by being stretched too far. Again it is so much fun - just get one.

Bart Sullivan

16:14 17 Dec 18

I love my Ride1UP e-bike! It works fantastic and looks great! I think it is the best e-bike for the value!

Kainoa Cruz

03:45 09 Oct 18

affordable electric bike with quality parts. I'm a happy biker, so much fun riding again. I keep it on PAS so I get the cardio that I need but cover more grown to enjoy soroundings while riding. Customer Service is always very helpful. My questions ps answered right away. Kevin, thank you! My 12 year old wants one already. lol

Patricia Dellow

21:46 26 Sep 18

have one!! love it, been riding it all over town!

Brett Colliton

04:59 26 Sep 18

All the products are priced very reasonable and are very high quality!

Michael Kincaid

00:13 14 Sep 18

Ordering my bike! Super excited to put it through it's paces!

John Steward

10:15 08 Sep 18

The best all-around electric bike I've seen. Love what you're doing. Saving up for one