Contact Us

Support Hours: M-F 9am-5pm PST

Phone: 1-877-RIDE1UP (1-877-743-3187)
Email: fill out contact form below for technical support

Our US based support team operates via email using the Contact Us form. Most inquiries can be answered quickest by searching our Support Page.

Important: For technical support, please include photos and/or videos to help our team expedite your inquiry.

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Our product warehouses are located in Sparks Nevada and Salt Lake City Utah, but our operations are based out of San Diego, California.

415 Laurel St, Suite B, San Diego, CA 92101
1-877-RIDE1UP

Service & Support

Seasoned Bike Mechanics Offer Expert Technical Support and Friendly Customer Service.

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1-Year Warranty*

Every Ride1Up ebike Comes With a Warranty Against Manufacturing Defects. *Terms Apply

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30-Day Returns*

We're Confident That You'll Be Thrilled! If Conditions Are Met, Send It Back For a Refund. *Terms and Model Exclusions Apply

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Free Shipping

On All Bikes to Contiguous 48 States. $100 Direct Shipping to Canada. Exclusions Apply.

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Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
__kla_viewed	never	Klaviyo sets this cookie to collect information on the user's website navigation and preferences.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.
cookielawinfo-checkbox-analytics	1 year	Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Analytics" category.
cookielawinfo-checkbox-functional	1 year	The GDPR Cookie Consent plugin sets the cookie to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	1 year	Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Necessary" category.
cookielawinfo-checkbox-others	1 year	Set by the GDPR Cookie Consent plugin, this cookie stores user consent for cookies in the category "Others".
cookielawinfo-checkbox-performance	1 year	Set by the GDPR Cookie Consent plugin, this cookie stores the user consent for cookies in the category "Performance".
CookieLawInfoConsent	1 year	CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.
enforce_policy	1 year	PayPal sets this cookie for secure transactions.
paypal-offers--country	3 days	Paypal sets this cookie to enable PayPal marketing solutions, including unique shopper insights and customizable incentives from Paypal.
t_v2_s	1 year 1 month 4 days	Affirm sets this cookie as necessary for the website’s payment plan function upon checking out.
ts	1 year 1 month 4 days	PayPal sets this cookie to enable secure transactions through PayPal.
ts_c	1 year 1 month 4 days	PayPal sets this cookie to make safe payments through PayPal.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
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_hjAbsoluteSessionInProgress	30 minutes	Hotjar sets this cookie to detect a user's first pageview session, which is a True/False flag set by the cookie.
LANG	9 hours	Linkedin set this cookie to set user's preferred language.
nsid	session	PayPal sets this cookie to enable the PayPal payment service on the website.
tracker_device	1 year 1 month 4 days	Affirm sets this cookie to track installment payments on the Razer Store.
tsrce	3 days	PayPal sets this cookie to enable the PayPal payment service on the website.
x-pp-s	session	PayPal sets this cookie to process payments on the site.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Cookie	Duration	Description
_gat	1 minute	Google Universal Analytics sets this cookie to restrain request rate and thus limit data collection on high-traffic sites.
_helpkit_session	session	Freshdesk sets this cookie to provide customer support and track unique sessions.
_uetsid	1 day	Bing Ads sets this cookie to engage with a user that has previously visited the website.
_uetvid	1 year 24 days	Bing Ads sets this cookie to engage with a user that has previously visited the website.
l7_az	30 minutes	This cookie is necessary for the PayPal login function on the website.
SRM_B	1 year 24 days	Used by Microsoft Advertising as a unique ID for visitors.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
__kla_id	1 year 1 month 4 days	Klaviyo sets this cookie to collect information on the visitor’s behavior. This information is used for internal analytics and to optimise the website. It also registers if the visitor has subscribed to a news letter.
_clck	1 year	Microsoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID.
_clsk	1 day	Microsoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording.
_fbp	3 months	Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.
_ga	1 year 1 month 4 days	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_ga_*	1 year 1 month 4 days	Google Analytics sets this cookie to store and count page views.
_gcl_au	3 months	Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.
_gid	1 day	Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
_hjFirstSeen	30 minutes	Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user.
_hjSession_*	30 minutes	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjSessionUser_*	1 year	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
CLID	1 year	Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited.
CONSENT	2 years	YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data.
MR	7 days	This cookie, set by Bing, is used to collect user information for analytics purposes.
outbrain_cid_fetch	5 minutes	Outbrain set this cookie to gather information about how users navigate and behave on a website.
SM	session	Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
_tt_enable_cookie	1 year 24 days	Tiktok set this cookie to collect data about behaviour and activities on the website and to measure the effectiveness of the advertising.
_ttp	1 year 24 days	TikTok set this cookie to track and improve the performance of advertising campaigns, as well as to personalise the user experience.
A3	1 year	Yahoo set this cookie for targeted advertising.
ANONCHK	10 minutes	The ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine. The cookie helps in reporting and personalization as well.
fr	3 months	Facebook sets this cookie to show relevant advertisements by tracking user behaviour across the web, on sites with Facebook pixel or Facebook social plugin.
guest_id	1 year 1 month 4 days	Twitter sets this cookie to identify and track the website visitor. It registers if a user is signed in to the Twitter platform and collects information about ad preferences.
guest_id_ads	1 year 1 month 4 days	Twitter sets this cookie to identify and track the website visitor.
guest_id_marketing	1 year 1 month 4 days	Twitter sets this cookie to identify and track the website visitor.
IDE	1 year 24 days	Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile.
lidid	1 year 1 month 4 days	This cookie is used to collect data on user behaviour and interaction to make advertisement on the website more relevant.
muc_ads	1 year 1 month 4 days	Twitter sets this cookie to collect user behaviour and interaction data to optimize the website.
MUID	1 year 24 days	Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
personalization_id	1 year 1 month 4 days	Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting.
test_cookie	15 minutes	doubleclick.net sets this cookie to determine if the user's browser supports cookies.
uuid	1 year	MediaMath sets this cookie to avoid the same ads from being shown repeatedly and for relevant advertising.
VISITOR_INFO1_LIVE	5 months 27 days	YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.
YSC	session	Youtube sets this cookie to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
yt-remote-device-id	never	YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
yt.innertube::nextId	never	YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests	never	YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
_ep	less than a minute	Description is currently not available.
_geps	1 month	No description available.
_geuid	5 months 27 days	Description is currently not available.
_hjIncludedInSessionSample_2243468	2 minutes	Description is currently not available.
_lc2_fpi	1 year 1 month 4 days	No description available.
_li_dcdm_c	session	No description available.
_x_w	session	No description available.
3060738.3440491	1 year 1 month 4 days	No description available.
affirm-csrf-token	session	No description available.
avmws	1 year 1 month 4 days	No description available.
avmws-xref	2 years	No description available.
chameleon-profile-id	session	Description is currently not available.
cookietest	session	Description is currently not available.
DUMMY_COOKIE	session	No description available.
VISITOR_PRIVACY_METADATA	5 months 27 days	Description is currently not available.

Turris

Roadster v2

Gravel Roadster v2

700 Series

Cafe Cruiser

LMT’D

Rift

Prodigy

Prodigy v2

Revv 1

Affordable

Commuter

Fat-Tire

Moped

Step-Through

Utility

Let's chat

Why Choose

Contact Us

Support Hours: M-F 9am-5pm PST

Phone: 1-877-RIDE1UP (1-877-743-3187)
Email: fill out contact form below for technical support

Service & Support

1-Year Warranty*

30-Day Returns*

Free Shipping

Shopping Cart

Turris

Roadster v2

Gravel Roadster v2

700 Series

Cafe Cruiser

LMT’D

Rift

Prodigy

Prodigy v2

Revv 1

Affordable

Commuter

Fat-Tire

Moped

Step-Through

Utility

Let's chat

Why Choose

Contact Us

Support Hours: M-F 9am-5pm PST

Phone: 1-877-RIDE1UP (1-877-743-3187) Email: fill out contact form below for technical support

Service & Support

1-Year Warranty*

30-Day Returns*

Free Shipping

Shopping Cart

Phone: 1-877-RIDE1UP (1-877-743-3187)
Email: fill out contact form below for technical support