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Ride1Up is a leading e-commerce company focused on the sale of electric bikes direct to consumer. This is a unique opportunity for a sales professional to join a fun, fast paced industry while gaining valuable e-commerce operations experience. Bike experience is not required but we are looking for motivated individuals looking learn!
The Sales Support Agent will be primarily be responsible for in-bound email/phone customer inquiries including product inquiries/availability, customer order management and support sales and marketing efforts. Candidates must be able to work independently in a remote team environment which includes high volumes of emails, Slack messaging and Zoom calls.
Perks:
- Ability to work from home, this position is completely remote.
- Room for growth and upward mobility in a scaling company.
- Somewhat flexible schedule. (can adjust hours and days worked with experience)
- Gain an intimate understanding of eCommerce operations, eBike industry, and garner sales experience.
Requirements:
- Excellent communication skills, including written and verbal. (E-Bike experience preferred)
- M-F work hour availability.
- Fast typing. 70-100 WPM with great writing and critical thinking skills.
- Ability to problem solve, be a team player and deal with customer issues with a smile.
- Sales and customer experience background.
Prefer:
- Freshdesk (or Zendesk) experience.
- Positive and friendly attitude and ability to handle critique and/or customer complaints in stride.
- eCommerce experience, WordPress, WooCommerce, Grasshopper, Paypal.
- Passion for eBikes and our environmental mission.
- Sales and customer experience background.
Ride1Up is a leading e-commerce company focused on the sale of electric bikes direct to consumer. This is a unique opportunity for a customer support professional to join a fun, fast paced industry while gaining valuable e-commerce operations experience. Bike experience is preferred as this role will be involved in diagnosing and troubleshooting mechanical bike issues.
The Customer Support Agent will be primarily be responsible for in-bound email/phone customer inquiries including product inquiries, assembly inquiries, customer order management, warranty claims and diagnosing any potential issues. Candidates must be able to work independently in a remote team environment which includes high volumes of emails, Slack messaging and Zoom calls.
Perks:
- Ability to work from home, this position is completely remote.
- Room for growth and upward mobility in a scaling company.
- Gain an intimate understanding of eCommerce operations, eBike industry, and garner sales experience.
Requirements:
- Excellent communication skills, including written and verbal. (E-Bike experience preferred)
- M-F work hour availability.
- Fast typing. 70-100 WPM with great writing and critical thinking skills.
- Ability to problem solve, be a team player and deal with customer issues with a smile.
- Sales and customer experience background.
Prefer:
- Freshdesk (or Zendesk) experience.
- Positive and friendly attitude and ability to handle critique and/or customer complaints in stride.
- eCommerce experience, WordPress, WooCommerce, Grasshopper, Paypal.
- Passion for eBikes and our environmental mission.
- Sales and customer experience background.
