Reviews
Customer Images
Jeffrey B.
I love my new Portola!! It was delivered just two days after ordering. It was easy to unpack and basically just installing the handlebars. I went over every nut,bolt and fastener. Absolutely nothing needed to be tightened or adjusted. It's so much fun!!
Patricia R.
Stylish, fun ride but heavy. The bike arrived in just a few days, and packaged very securely. Assembling was a breeze especially with both written and video instructions. Tools supplied were very useful. I took it to a local bike shop for a safety check before riding, just to be sure the brakes and gears were in good working order and that I had put it together safely. I love the color, the size fits me well (I’m 5’5”, 145 pounds, 65 years old). Folding and unfolding it is awkward and challenging to maneuver (not as easy as the videos show). At 63 pounds, lifting it into the back of my Honda CR-V requires two people. I appreciate the attached strap to stabilize the wheels when folded. Shifting gears is smooth; shifting PAS levels is easy; using the push throttle tab is a nice option when needed. I appreciate the solid ride with the wide tires as it feels more secure going over cracks and bumps on the road and bike path.
Patricia R.
Stylish, fun ride but heavy. The bike arrived in just a few days, and packaged very securely. Assembling was a breeze especially with both written and video instructions. Tools supplied were very useful. I took it to a local bike shop for a safety check before riding, just to be sure the brakes and gears were in good working order and that I had put it together safely. I love the color, the size fits me well (I’m 5’5”, 145 pounds, 65 years old). Folding and unfolding it is awkward and challenging to maneuver (not as easy as the videos show). At 63 pounds, lifting it into the back of my Honda CR-V requires two people. I appreciate the attached strap to stabilize the wheels when folded. Shifting gears is smooth; shifting PAS levels is easy; using the push throttle tab is a nice option when needed. I appreciate the solid ride with the wide tires as it feels more secure going over cracks and bumps on the road and bike path.
Joey B.
Great bike for the price especially for the first time e-bike purchaser!
Scott B.
Ride1Up did a great job on this ebike. Easy to fold, great size and wonderful color. I do wish the handle bar stem was adjustable but that is something minor that I can live with. Every ride I have taken so far has been great except for the flats. Tires seem to be easy to puncture or its just my luck. Constantly get stopped and asked about this bike.
Michael McCracken
We love our Portolas. We are full time Rv’ers and traveling the country. We like to explore the rv parks and the cities we visit on our bikes. My wife’s is the sea turquoise and boy does it attract a lot of attention. Everyone loves the color.
Dana Kelly
This is a great e bike for the money. I am still in the process of making a few more videos for Ride1Up as a content creator on You Tube. This bike is built with quality components and assembly was easy. I would recommend this bike to anyone especially for seniors and people with disabilities. Great job Ride1Up! Anyone interested in this bike watch my videos on my You Tube channel. https://www.youtube.com/channel/UCSBkaqwetvDN3v66shPFbmA
GABRIEL
Portola was shipped very quickly and i received it within 1 week. Little assembly required with minimal work. Portola has a high quality look and feel. Rides great and its very familiar to me since i grew up riding BMX style bikes. The best thing i like about it and the reason i wanted it is because it folds in half and is easily stored in the back of my Tacoma that has a Camper Shell on it when going on camping trips pulling my Travel Trailer or bike rides. No need for any bike racks. Also a major factor in buying it was it didn't break my bank account. This bike is the sweet spot for high quality with out overpaying.
GABRIEL
Portola was shipped very quickly and i received it within 1 week. Little assembly required with minimal work. Portola has a high quality look and feel. Rides great and its very familiar to me since i grew up riding BMX style bikes. The best thing i like about it and the reason i wanted it is because it folds in half and is easily stored in the back of my Tacoma that has a Camper Shell on it when going on camping trips pulling my Travel Trailer or bike rides. No need for any bike racks. Also a major factor in buying it was it didn't break my bank account. This bike is the sweet spot for high quality with out overpaying.
GABRIEL
Portola was shipped very quickly and i received it within 1 week. Little assembly required with minimal work. Portola has a high quality look and feel. Rides great and its very familiar to me since i grew up riding BMX style bikes. The best thing i like about it and the reason i wanted it is because it folds in half and is easily stored in the back of my Tacoma that has a Camper Shell on it when going on camping trips pulling my Travel Trailer or bike rides. No need for any bike racks. Also a major factor in buying it was it didn't break my bank account. This bike is the sweet spot for high quality with out overpaying.
Steven Wolfe
The Portola is a top-quality e-bike at a great price point. It's my first e-bike and I couldn't be happier with my choice. And as I have an RV it's perfect to take with me since it's foldable.
Steven Wolfe
The Portola is a top-quality e-bike at a great price point. It's my first e-bike and I couldn't be happier with my choice. And as I have an RV it's perfect to take with me since it's foldable.
Steve Wolfe
My Portola arrived in a few days and and after watching the video it was a breeze to assemble. It took a few tries to get the folding method right but that was probably the owner's fault. It's the perfect bike for commuting in my tiny community that has paved and well-groomed dirt roads. I had problems with my feet slipping off the pedals so I bought a pair on Amazon with larger anti-skid nails. Customer service is awesome with a fast response time (thanks Chad in Minnesota). The only issue I've had is the locking latch at the bottom which when unlocked is too loose and can get in the way of folding the bike back up. I like the now-included derailleur protector which reviewers said was missing when it first came out. I've been recommending the Portola on my social media page as a quality e-bike at a great price point. Keep up the good work Ride1Up!
Steve Wolfe
My Portola arrived in a few days and and after watching the video it was a breeze to assemble. It took a few tries to get the folding method right but that was probably the owner's fault. It's the perfect bike for commuting in my tiny community that has paved and well-groomed dirt roads. I had problems with my feet slipping off the pedals so I bought a pair on Amazon with larger anti-skid nails. Customer service is awesome with a fast response time (thanks Chad in Minnesota). The only issue I've had is the locking latch at the bottom which when unlocked is too loose and can get in the way of folding the bike back up. I like the now-included derailleur protector which reviewers said was missing when it first came out. I've been recommending the Portola on my social media page as a quality e-bike at a great price point. Keep up the good work Ride1Up!
BobP
Only took 6 days to ship from Salt Lake City to mid TN by FedEx. Great customer service, requested the bolts needed for the Passenger seat and received them before the bike. I also ordered it with the bigger battery. It and the passenger seat were easy to assemble. I used an in-lb. torque wrench to tighten the stem cap bolt, 7nm=62 in-lbs. This bike is built like a tank, well constructed. I took it for a short ride and everything is working perfectly, no adjustments necessary. I agree with some of the reviews that the strap, worse with the passenger seat, that holds the front and back together when folded, is tooo short. It took me 15 minutes to get it snapped. Is there a secret to securing the frame latch when the bike is folded. It sort of flops around. It could easily be broken off. (see pic) I secured it with a small strap. A velcro strap would work better. I also agree with some reviewers that when folded there are possible wear points where the front and back come together. I stuck small pieces of thin foam from the passenger seat packing between them. The bike when folded fits perfectly in the back of my Hyundai Tucson. I was able to get it in without scratching anything. Overall, IMO, this is the best bang for your buck foldable e-bike out there.
BobP
Only took 6 days to ship from Salt Lake City to mid TN by FedEx. Great customer service, requested the bolts needed for the Passenger seat and received them before the bike. I also ordered it with the bigger battery. It and the passenger seat were easy to assemble. I used an in-lb. torque wrench to tighten the stem cap bolt, 7nm=62 in-lbs. This bike is built like a tank, well constructed. I took it for a short ride and everything is working perfectly, no adjustments necessary. I agree with some of the reviews that the strap, worse with the passenger seat, that holds the front and back together when folded, is tooo short. It took me 15 minutes to get it snapped. Is there a secret to securing the frame latch when the bike is folded. It sort of flops around. It could easily be broken off. (see pic) I secured it with a small strap. A velcro strap would work better. I also agree with some reviewers that when folded there are possible wear points where the front and back come together. I stuck small pieces of thin foam from the passenger seat packing between them. The bike when folded fits perfectly in the back of my Hyundai Tucson. I was able to get it in without scratching anything. Overall, IMO, this is the best bang for your buck foldable e-bike out there.
BobP
Only took 6 days to ship from Salt Lake City to mid TN by FedEx. Great customer service, requested the bolts needed for the Passenger seat and received them before the bike. I also ordered it with the bigger battery. It and the passenger seat were easy to assemble. I used an in-lb. torque wrench to tighten the stem cap bolt, 7nm=62 in-lbs. This bike is built like a tank, well constructed. I took it for a short ride and everything is working perfectly, no adjustments necessary. I agree with some of the reviews that the strap, worse with the passenger seat, that holds the front and back together when folded, is tooo short. It took me 15 minutes to get it snapped. Is there a secret to securing the frame latch when the bike is folded. It sort of flops around. It could easily be broken off. (see pic) I secured it with a small strap. A velcro strap would work better. I also agree with some reviewers that when folded there are possible wear points where the front and back come together. I stuck small pieces of thin foam from the passenger seat packing between them. The bike when folded fits perfectly in the back of my Hyundai Tucson. I was able to get it in without scratching anything. Overall, IMO, this is the best bang for your buck foldable e-bike out there.
Jerome Waites
This is a great price for the price and great customer service. When I got my bike in as I was doing an unboxing video I found the manufacturer had left the battery off of my bike. I contacted Ride1 Up and they sent me a battery. Great great great support.
Jerome Waites
This is a great price for the price and great customer service. When I got my bike in as I was doing an unboxing video I found the manufacturer had left the battery off of my bike. I contacted Ride1 Up and they sent me a battery. Great great great support.
Anonymous
Too cold to give it a real ride yet. Hopefully soon
Mason S.
Love these bikes. I bought one for me and one for my wife. I recommend the extended battery. We’ve put about 200 miles on them and have never had to worry about battery life. There perfect for camping. Easy to fold and transport. We’ve also taken them anytime we go out of town to explore. I really want to get the extra seat accessory it would be nice to have a passenger. Highly recommend these bikes.
Mason S.
Love these bikes. I bought one for me and one for my wife. I recommend the extended battery. We’ve put about 200 miles on them and have never had to worry about battery life. There perfect for camping. Easy to fold and transport. We’ve also taken them anytime we go out of town to explore. I really want to get the extra seat accessory it would be nice to have a passenger. Highly recommend these bikes.
Laura Fielder
I’ve had the bike a couple of months and while winter weather has dampened my ability to ride often, I have really enjoyed the bike so far. I’m about 5’3” and the geometry works great for me and I find it easy to use and love the folding features and the extra throttle power from on hills and when needing to navigate at intersections. It arrived nicely packaged — no damage at all. Easy minor assembly. Lots of extra features and settings that I’m looking forward to exploring in the spring.
Laura Fielder
I’ve had the bike a couple of months and while winter weather has dampened my ability to ride often, I have really enjoyed the bike so far. I’m about 5’3” and the geometry works great for me and I find it easy to use and love the folding features and the extra throttle power from on hills and when needing to navigate at intersections. It arrived nicely packaged — no damage at all. Easy minor assembly. Lots of extra features and settings that I’m looking forward to exploring in the spring.
Bradley
This is a pretty good deal and I am glad to have this bike, and thankful for the Colorado rebate that allowed me to get it. I hate cars and dream of a world without them. For the past 3 years I’ve been zipping around on a Segway Ninebot Max and LOVE scooting. The Portola looks a lot nicer than it actually is. It’s got pretty cool styling but looking more closely at it there are some issues. I first noticed that there is a little bit, maybe a few millimeters of play at the frame hinge. The plastic throttle looks like garbage. The seat post clamp seems to need a lot of force to hold the seat at the proper height, otherwise it slips down. I wouldn’t doubt if the quick release, bends and snaps eventually. I like that it’s quick to adjust though. Overall the bike rides very rough and you can feel every bump in the road with such a hard seat. Further, I’m not sure how long the battery is lasting but it’s long enough for the amount of time you’d want to spend on this bike. The small wheels with the heavy frame makes this bike handle unlike any non electric bike I’ve ever ridden. This all said, I’m happy with it, for what we fill use it for and with the Colorado rebate, it was worth the price that I paid. I appreciated the good service from Ride1Up, also honoring the discount for the “pledge.” I could go on about the little rattles and clicks, but you get my point. It’s worth the money I paid.
Mark Cannon
It is my first folding bike and first bike with small tires. Bike was pretty straight forward to assemble. Some challenges with the different versions of the instructions. Best to use assembly video. It is very responsive and has a good range. I have a 30 km round trip commute across the Vancouver peninsula with a climb of 95 m and then back down 94 m. Battery life is fine, easily getting three round trips without charging. It is not a light bike ~60 kg. With that much weight, the folding aspect is not terribly useful - possibly good when having to move the bike by car. I would not like to have to carry it up a lot of stairs :-) Happy with my purchase.
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I love my new Portola!! It was delivered just two days after ordering. It was easy to unpack
and basically just installing the handlebars. I went over every nut,bolt and fastener. Absolutely nothing needed to be tightened or adjusted. It’s so much fun!!
What size (if applicable to your purchase) did you purchase and how did it fit you? : I'm 6 ft and 230 . Fits me just fine. My wife is 5ft 2in and fits her very well also.
Thank you for the review Jeffrey, we are glad that the Portola arrived so quickly and you are having fun on the bike.
I’m an Ambassador out of Granite Bay, CA who assembles bikes, offers test rides and sell for the company. This from recent customer who traveled two hours from Bay Area to try the Portola.
Hi Roland. Got a Suntour suspension post, yay! Went on 40 mile ride with my friend. Zipped up some moderate hills and bumpy trails. Real happy with how the little beast (Portola) did. Battery only showing one bar down! Gonna put Flat Out in tires.
Vicki.
That is great to read George, we are geld the customer is zipping around on the Portola. We also appreciate you for all your efforts.
This bike is pretty dang good. I’ve just got back into riding about two weeks ago, so take my opinions with a grain of salt. When putting together the handlebars I had a little bit of trouble. But all of this is solely because I was thinking about it too much. I do think they could explain a little more in the instructions (like what is a “nm”) but it all worked out. I called customer support and they were able to help me out and break it down. I got a front rack too, the one that goes with the portola, I just screwed on where I thought it should go. Worked like a charm. Even though I didn’t receive any directions for the rack, I used my context clues and it worked pretty nice. My only question is with the shifting of the gears, doesn’t seem like I’m getting the full experience ya know? I’m not getting past 20mph but that may be something with the gears, how much I’m pedaling vs. throttling, or just a setting on the bike. Hopefully I’ll be able to figure out why I’m not reaching the top speed soon…I look forward to the many features of this efficient bike. This was exactly what I needed.
We apparencies the great review left, We apologize for any confusion regarding the top speed the bike arrives in class 2, in this class the throttle and peddle assistance will only reach 20MPH. The class settings have to be changed to class 3 to achieve the top speed of 28MPH on pedal assistance. This can be done by pressing and holding the – and power button for 2 seconds.
My Ride1Up arrived in Canada in excellent condition. The bike was well packaged for the long trip. I have had it for about a month now and I am super happy with it. I love the compact, yet super solid build. The paint job and components look super high quality. I now consider Ride1Up my top choice should I have further bike purchase needs.
We are happy to read the bike made it with out any issues and you’ve been enjoying the Portola for about a month now.
love my portola quite refreshing to buy somthing from good people that u can actually talk too benito & brian were very helpful in answering my questions on the portola it packs alot of features at an affordable price good job people!
What size (if applicable to your purchase) did you purchase and how did it fit you? : indigo matte/ with upgraded 13.4 battery im a heavy rider 280# & dont seem to bother the little portola at all
We are glad you are loving the Portola and happy to hear that Brian and Benito were able to provide great customer service.
Finally writing a review after almost 6 months. I am really enjoying this bike! So far I’ve put 600+ miles on it and it’s been a pleasure to ride. It’s got the regular wear and tear. I live in a very rainy area and it did great over the winter. I charge it about 1-2x a week and ride 4+ miles every day. I was able to fit it in the trunk of a Camry when folded! I had an issue with the alan bolts and customer service was wonderfully helpful and even sent me some replacements. Beware it is heavy, but super fun! Overall I would highly recommend getting one.
Thank you for your review, we are glad to hear our support team was able to get you taken care of.