Reviews
Customer Images
Yvon Dufresne
Bought two Portola in fall of 2024 and been using them since. Great quality, a bit heavy, but manageable without the battery. So much tork with those motors! No hill is too steep, I use it with level 1 or 2 assist and 3 or 4 in the hills. Rarely with level 5. It goes too fast! The combination of 8 speed and 5 level of e-assist gives you flexibility for any terrain. Front suspension is great. I should have added the seat suspension, as I did for my wife. Overall great bike, solid, strong, cheap for what you get. Two bikes fit in my camper garage side by side without folding. The throttle is used for start, or to give a kick when needed. I choose the big battery and I recharge it twice a year. Detailer is good and precise. Comes fully adjusted out of the box. Easy to assemble. 5'-9" and the seat is at maximum height. Handles are at fixed height.
Yvon Dufresne
Bought two Portola in fall of 2024 and been using them since. Great quality, a bit heavy, but manageable without the battery. So much tork with those motors! No hill is too steep, I use it with level 1 or 2 assist and 3 or 4 in the hills. Rarely with level 5. It goes too fast! The combination of 8 speed and 5 level of e-assist gives you flexibility for any terrain. Front suspension is great. I should have added the seat suspension, as I did for my wife. Overall great bike, solid, strong, cheap for what you get. Two bikes fit in my camper garage side by side without folding. The throttle is used for start, or to give a kick when needed. I choose the big battery and I recharge it twice a year. Detailer is good and precise. Comes fully adjusted out of the box. Easy to assemble. 5'-9" and the seat is at maximum height. Handles are at fixed height.
Anthony
I like the Ebike . But it's heavy which makes it hard to fold. To make the bike lite I have to take out the Battery. I will need more time to test out the Ebike. I will let know.
Anonymous
Choosing this as my first e-bike was the best decision ever! It has completely transformed my riding experience and made biking so much easier, especially when grinding up steep hills where the extra boost is a lifesaver. Aside from the great performance, I absolutely love the turquoise color! It looks amazing in person and has already turned quite a few heads and earned me some great compliments!
Aluster Farmer
The most fun I have exercising! I am 64 5'6 and 239lbs, three years ago I weighed 405 lbs. I could have never imagined then that I would ever ride a bicycle again. A month ago I offered a neighbor a ride to drop off her Letric bike for service. It was my first time seeing a "full size" folding bike. It went easily into my midsize SUV. It sparked a thought, which triggered several weeks of research. The best option by far is the RIDE1UP Portola. The specifications, dozens of reviews, and a multitude of exemplary ratings, all informed my choice and decision to purchase. Assembly was straightforward, I did it alone. The Support Center is stellar; their responses are prompt and thorough. Robbie quickly answered all my questions and supplied links to additional documentation and videos. Kudos to Robbie for delivering a wonderful customer experience. Having not ridden a bike in over 20 years I was nervous and extremely cautious. After my third ride, I felt extremely comfortable. By muscle memory, I can shift gears, brake, accelerate, and ring the bell without looking or hesitation. When riding I now feel as though that my Portola is an extension of myself. I have yet to fold my Portola or place it into my vehicle. I am much too busy rediscovering the city. I have several bike trails that I plan to visit.
Aluster Farmer
The most fun I have exercising! I am 64 5'6 and 239lbs, three years ago I weighed 405 lbs. I could have never imagined then that I would ever ride a bicycle again. A month ago I offered a neighbor a ride to drop off her Letric bike for service. It was my first time seeing a "full size" folding bike. It went easily into my midsize SUV. It sparked a thought, which triggered several weeks of research. The best option by far is the RIDE1UP Portola. The specifications, dozens of reviews, and a multitude of exemplary ratings, all informed my choice and decision to purchase. Assembly was straightforward, I did it alone. The Support Center is stellar; their responses are prompt and thorough. Robbie quickly answered all my questions and supplied links to additional documentation and videos. Kudos to Robbie for delivering a wonderful customer experience. Having not ridden a bike in over 20 years I was nervous and extremely cautious. After my third ride, I felt extremely comfortable. By muscle memory, I can shift gears, brake, accelerate, and ring the bell without looking or hesitation. When riding I now feel as though that my Portola is an extension of myself. I have yet to fold my Portola or place it into my vehicle. I am much too busy rediscovering the city. I have several bike trails that I plan to visit.
Aluster Farmer
The most fun I have exercising! I am 64 5'6 and 239lbs, three years ago I weighed 405 lbs. I could have never imagined then that I would ever ride a bicycle again. A month ago I offered a neighbor a ride to drop off her Letric bike for service. It was my first time seeing a "full size" folding bike. It went easily into my midsize SUV. It sparked a thought, which triggered several weeks of research. The best option by far is the RIDE1UP Portola. The specifications, dozens of reviews, and a multitude of exemplary ratings, all informed my choice and decision to purchase. Assembly was straightforward, I did it alone. The Support Center is stellar; their responses are prompt and thorough. Robbie quickly answered all my questions and supplied links to additional documentation and videos. Kudos to Robbie for delivering a wonderful customer experience. Having not ridden a bike in over 20 years I was nervous and extremely cautious. After my third ride, I felt extremely comfortable. By muscle memory, I can shift gears, brake, accelerate, and ring the bell without looking or hesitation. When riding I now feel as though that my Portola is an extension of myself. I have yet to fold my Portola or place it into my vehicle. I am much too busy rediscovering the city. I have several bike trails that I plan to visit.
Eduardo
Seat nothing comfortable
John Panella
This is my first Ebike. I purchased it based on about a dozen Youtube reviews. The key question for me was will the bike be able to handle long steep hills. I'm in the Michigan UP with big hills on may daily commute, and this bike is CRUSHING, literally crushing them... it blew me away actually, how confidently it handles steep hilly terrain, and barely taps the battery! Overall the bike has outperformed my expectations in every key category: hill ascent, power range & acceleration, solid build quality, standard pedal biking capability & coasting, fitness biking capability, componentry quality, cargo capacity, portability, and price. I wanted an ebike to commute that would also allow me some decent fitness rides, save me room in my RV & car for all my travel, and the Portola is far beyond exceeding all excpectations! I am stoked I stumbled upon Ride1Up and purchased the Portola! I only have a few minor suggestions now that I've traveled with the bike from FL to MI and have rode 300 miles over various terrain... 1. Folding the bike, (unless I'm doing it wrong) the contact points where the fork hits the rack & the stem hits the frame at the key can scratch or knick the finish... would be good to have some kind of cushion to place on those points to protect the paint. I put thick tape there but I'm looking for a permanent fix. 2. The two prong charger cord that you connect to the charger sits kind of loosely in the recepticle. 3. The water bottle cage location interferes with the carry handle to some extent. 4. For me the seat was uncomfortable, but that's personal preference, every review I watched they all praised the seat comfort... I swapped it for my road bike saddle. 5. Although every review I watched said "ghost pedaling" wasn't an issue, for me after about 24mph (which is not too often) I do end up Ghost Pedaling a little or I have to pedal rapidly to keep up... A 9 speed would be amazing! 6. If I'm not careful I get greasy knuckles when using the carry handle picking it up with my right hand, I usually put a wrag or paper towl over the chain ring to solve that. Like I said, only minor issues that take ZERO value from the bike... it's worth ever penny! My only hope now, since I will be putting a lot of miles on it, is that it holds up and lasts a long time. I couldn't be more pleased with the Portola, and the entire Ride1Up service... also, the Connect+ system is brilliant, have the large cargo basket and it's working better than I imagined, looking forward to adding some others soon! Thanks! JP
John Panella
This is my first Ebike. I purchased it based on about a dozen Youtube reviews. The key question for me was will the bike be able to handle long steep hills. I'm in the Michigan UP with big hills on may daily commute, and this bike is CRUSHING, literally crushing them... it blew me away actually, how confidently it handles steep hilly terrain, and barely taps the battery! Overall the bike has outperformed my expectations in every key category: hill ascent, power range & acceleration, solid build quality, standard pedal biking capability & coasting, fitness biking capability, componentry quality, cargo capacity, portability, and price. I wanted an ebike to commute that would also allow me some decent fitness rides, save me room in my RV & car for all my travel, and the Portola is far beyond exceeding all excpectations! I am stoked I stumbled upon Ride1Up and purchased the Portola! I only have a few minor suggestions now that I've traveled with the bike from FL to MI and have rode 300 miles over various terrain... 1. Folding the bike, (unless I'm doing it wrong) the contact points where the fork hits the rack & the stem hits the frame at the key can scratch or knick the finish... would be good to have some kind of cushion to place on those points to protect the paint. I put thick tape there but I'm looking for a permanent fix. 2. The two prong charger cord that you connect to the charger sits kind of loosely in the recepticle. 3. The water bottle cage location interferes with the carry handle to some extent. 4. For me the seat was uncomfortable, but that's personal preference, every review I watched they all praised the seat comfort... I swapped it for my road bike saddle. 5. Although every review I watched said "ghost pedaling" wasn't an issue, for me after about 24mph (which is not too often) I do end up Ghost Pedaling a little or I have to pedal rapidly to keep up... A 9 speed would be amazing! 6. If I'm not careful I get greasy knuckles when using the carry handle picking it up with my right hand, I usually put a wrag or paper towl over the chain ring to solve that. Like I said, only minor issues that take ZERO value from the bike... it's worth ever penny! My only hope now, since I will be putting a lot of miles on it, is that it holds up and lasts a long time. I couldn't be more pleased with the Portola, and the entire Ride1Up service... also, the Connect+ system is brilliant, have the large cargo basket and it's working better than I imagined, looking forward to adding some others soon! Thanks! JP
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This is my second ebike and I’m hoping it will be my last. Well made, comes with everything one needs to get going right away, and great customer service, so far. Love the size, the speed and the ability to ride over bumps without feeling them at all! Looking forward to many great rides.
We love our bikes!!! Much easier to figure out than we thought. I don’t have a picture but will take some on our bike trip this weekend
I bought the Portola based on internet reviews, and would like to add a few thoughts.
Pros:
—The bike is really well built and sturdy. The skeptical bike shop that assembled it was very impressed. Very minimal assembly required, but I wanted someone knowledgable to check it out and go over things with me as I have not really ridden a bike for 40 years and never ridden an e-bike.
—I love the ride and the feel although it did take a little practice with the gears, petal assist and throttle to get comfortable. But I feel very comfortable on it after only a few rides.
—I had a few questions and called Customer Service. Kevin was incredibly knowledgeable and wonderful to work with. Any concerns I had about being left high and dry with a DTC company are now at bay.
Cons:
—Dealer network very sparse in my area which could cause issues. Make sure that there is available service in your area.
—Delivery company dropped this on the road at the end of a long drive. No call, no signature required. I barely saw it. I could have been stolen or rained on. This is the shipper’s fault, but you sould be poking for it as shippers are not always so reliable.
I don’t have any other real cons, but a few suggestions, A shock absorbing and more comfortable seat (I don’t see myself spending 4 hours on that seat), a brighter front headlight and a louder horn. I have allready invested in aftermarket substitutions. Not expensive, but a little annoying.
Note tthat the Portola is s on the lighter side for this type of bike, but it feels so much heavier because it is award. It takes 2 people to lift it into the back of my SUV, but maybe that will get better with practice.
Bottom line is that I love the bike and think it is a great value and a great head turning design. I will update if I find issues, but happy with my purchase.
It is
Bike fits great. Female, 5.4” and size 8.
This is my first E-bike so I’m not able to compare. I’m very happy with my Portola. The bike is quality front to back. I also bought one for my wife.
Me and my wife bought 2 portolas last year with the longer range batteries and we ride them all the time. Great power and range.
Delivery was perfect, support (‘cuz a cpl undocumented washers escaped from the bike stem) was prompt/very helpful. Just wish the handlebar swept back a little as I have a short wingspan.