Hi,
I received my brand new Ride 1 Up Portola today, March 28 2025.
Thank you for the really fast shipping from Salt Lake City to Denver.
It arrived safely except for two very minor issues.
The rear fender was scuffed and bent so that it was making a lot of contact with the rear tire. I was able to bend the thin metal supports holding the rear fender enough to get it back to a normal position. There are some scratches on the rear fender. Nothing major, just wanted to let you know in case a better packaging method is possible.
Also, the bell is broken.
Photos provided.
I also was expecting a set of rear pannier. Maybe they will arrive separately???
Thank you for accepting my Colorado Ebike Rebate application!!!
Also, the end user unboxing and final setup was easy since your setup video on Youtube is outstanding.
Otherwise, after a really fun first ever Portola ride, all I can say is WOW!!!!!!!!!!
I have been a Lectric XP 3.0 step over owner for the last three years. That ebike has some really good qualities but I'm a 5'11", 210 lbs, very fit 70 year old guy and that XP 3.0 was so unwieldy, difficult to mount and dismount and weighed more than 70 lbs with the battery installed (not the advertised 62 lbs) that it simply scared me and I rarely rode it. The folding joint always creaked and the seat and handle bars were never comfortable no matter how I adjusted them. I also road an XP 3.0 step thru a couple of times and still could not get comfortable or felt safe.
I was immediately in heaven comfort wise as soon as I got this Portola's seat height adjusted. The ride quality was fantastic, quiet and predictable, not noisy and jerky like the XP 3.0. I felt right at home on the Portola and had no qualms about safety when riding it. I cannot say enough good things about this bike even after just one ride.
I really think more elderly people should do YouTube reviews for your Portola. It is off the charts more suitable for elderly riders with some minor mobility issues, slight unsteadiness, need a lighter/smaller ebike or have shorter step thru needs due to their body height. Those younger 25 to 50 year olds doing Portola, Lectric XP 2.0, 3.0, XP4, XP Lite, Aventon Sinch 2.5 and Velotric Fold 1 Plus reviews ( I have now ridden all of them) are not able to give a true picture of how appropriate the Portola is for the over 60 crowd and how inappropriate some of those other Ebikes I mentioned are for smaller riders and that over 60 age group.
Thank you for making this awesome Ebike!!!!