What to Expect When Ordering with Ride1Up
July 17, 2020
Ride1Up has steadily cemented itself in the industry as the best-value electric bike you can buy today however the benefits don’t stop there. Ordering with Ride1Up gives customers so many additional benefits that can be easy to miss:
Benefits of Ordering with Ride1Up
- Ultra accessible price point
- Unbeatable quality-to-price ratio
- Better components than any similarly priced bike
- Ebikes are conveniently delivered to your door 85-95% assembled
- Knowledgeable US-based customer support via phone and email
- Digital library of resources for assembly, maintenance, and care
- Replacement parts shipped directly to you
With the benefits of purchasing a Ride1Up direct-to-consumer ebike, it helps to understand the trade-off between getting a high-value product for hundreds less than competitors or buying directly from a bike shop.
The majority of our bikes are delivered in perfect condition. Yet, depending on the care for your package taken by the freight carriers, there may be a chance of minor, shipping-related issues.
- Bent disc rotors
- Minor scratches due to shipping
- Connections come loose in transit or assembly
- Damaged components during transit
- Software glitches
In the rare instance that an ebike arrives with any of these issues, they can all be solved by the help of our expert support team. Our goal is to deliver a perfectly functioning bike and send any parts and/or guidance as needed as a result of transit-related issues.
Is a Mechanic Required?
A mechanic is not required! Our bikes are delivered partially assembled (85-95% assembled depending on the model) and designed to be simple enough for anyone to be able to put together themselves regardless of their mechanical experience. We provide helpful step-by-step video tutorials on how to properly assemble your ebike.
However, if you need additional assistance we employ an expert US-based technical team that can guide you through any questions or concerns when putting your ebike together.
Additionally, it is important to note that issues arising from improper assembly are not covered under the warranty. If you are hesitant to work with the resources provided or are new to the world of cycling, it is recommended to find a trustworthy, local mechanic to help assemble or maintain your bike over the years. We can help you find a local mechanic that can assist you.
We deliver quickly using the most economical freight carriers available. When in stock, order processing typically takes less than 24 hours. Depending on the time of day when your order is placed, your bike may be received by the freight carriers the very same day. Our support staff makes shipping any small parts directly to you straightforward and easy, guaranteeing that your bike is working up to specification and exceeding your expectations.
We do everything in our power to give every one of our riders a positive experience on their Ride1Up ebike. We want your bike to serve you as a dependable transportation alternative, 365 days a year. Bikes are a tried and true innovation, so if you’re new to cycling or rekindling your passion, finding a trusty bike mechanic in your area that you can rely on for routine maintenance is helpful in making your investment last a lifetime. With proper care, knowledge, and expectations, our bikes are built to be the last you’ll ever need to buy!