Reviews
| 5 star | 78 | 78% |
| 4 star | 19 | 19% |
| 3 star | 2 | 2% |
| 2 star | 0% | |
| 1 star | 0% |
Customer Images
Daniel B.
The whole process of ordering and assembling was super smooth. Everything worked right from the start, no need to make adjustments. Bravo! And I’m loving the mid drive motor!
Reinhard Strobl
Both bikes were shipped on time and seem to be great quality.
Reinhard Strobl
Both bikes were shipped on time and seem to be great quality.
Paul C.
The bike is great! Gears work perfectly as well as battery. Went ahead and protected the exterior paint as its location close to the ground already got scratched. Overall very happy! Thanks
Matthew K.
This 'is a very well built and spec'd bike. The Brose mid drive is so smooth and quiet. Everything was in fine working order when I received it and I had very little assembly to do. I have had numerous Ride1up bikes now and everyone of them has been great. I started out pretty basic and worked my way up the chain to this Prodigy.
Trevor H.
I can't say enough good things about the customer service and the bike that I purchased. First, Ride1up is based in the United States and the service representatives are local, knowledgeable, and very helpful. They also have a 30 day price guarantee. My bike went on sale within a week of my purchase and after reaching out to customer service I was promptly refunded the difference. I did have a long wait for shipping, about 3 weeks, but my bike arrived well protected and in perfect condition. The last minor issue that I had was a stripped screw on the adjustable kickstand causing the it to not hold the correct position. I reached out to customer service once again and I had a replacement kickstand the very next day. In regards to the bike, I believe that this is one of the best values to be had. I purchased the model 700 for my wife and was very happy with the quality and components included on that bike. The model 700 does have a hub motor and a cadence sensor, causing an ever so slight lag to the pedal assist. However, it was very minor and less noticable that the two other major brand ebikes that I have used. My wife loves her bike and I considered purchasing the same one for myself. Being more of an avid cyclist, I decided to purchase the Prodigy XC. This bike has a mid drive motor made by the German manufacturer, Brose, and a torque sensor. With this setup you do miss out on a throttle, but you gain a completely natural cycling experience. Pedal assist happens immediately based on how hard you are pushing on the pedals. This is a similar feeling to riding with the wind at your back or downhill. Since the XC is more of a mountain bike setup, I was slightly concerned with range and rolling resistance during road touring. I shouldn't have been worried at all. The bike handles the road great and soaks up bumps and potholes with the larger tires and front suspension. I feel no extra rolling resistance at all and this bike is only about 20 percent slower on the road than my dedicated road bike. The first setting of pedal assist, eco mode, completely compensated for this and my average speed while touring remains about the same, but with a more comfortable ride. It also handles gravel and loose dirt like a champ. This is something that I cannot do on my road bike and this opens up more routes as I tour. Battery charging takes a while and is best done overnight. Even so, range is not an issue and I can get roughly double the stated range if using eco mode on fairly flat roads. 90-100 miles is possible if I really try to conserve battery power. Even riding with the assist off isn't a deal breaker since this bike is fairly light for an ebike of this style. Climbing is a bit more challenging with a bike weighing over 50lbs but using assist completely takes care of that hurdle, to the point of making it much easier than on an acoustic bike when you use higher levels of pedal assistance. Overall, I am completely satisfied with my purchase and would recommend this bike and Ride1up products to anyone. PS. The chameleon gloss paint looks great as well!
Trevor H.
I can't say enough good things about the customer service and the bike that I purchased. First, Ride1up is based in the United States and the service representatives are local, knowledgeable, and very helpful. They also have a 30 day price guarantee. My bike went on sale within a week of my purchase and after reaching out to customer service I was promptly refunded the difference. I did have a long wait for shipping, about 3 weeks, but my bike arrived well protected and in perfect condition. The last minor issue that I had was a stripped screw on the adjustable kickstand causing the it to not hold the correct position. I reached out to customer service once again and I had a replacement kickstand the very next day. In regards to the bike, I believe that this is one of the best values to be had. I purchased the model 700 for my wife and was very happy with the quality and components included on that bike. The model 700 does have a hub motor and a cadence sensor, causing an ever so slight lag to the pedal assist. However, it was very minor and less noticable that the two other major brand ebikes that I have used. My wife loves her bike and I considered purchasing the same one for myself. Being more of an avid cyclist, I decided to purchase the Prodigy XC. This bike has a mid drive motor made by the German manufacturer, Brose, and a torque sensor. With this setup you do miss out on a throttle, but you gain a completely natural cycling experience. Pedal assist happens immediately based on how hard you are pushing on the pedals. This is a similar feeling to riding with the wind at your back or downhill. Since the XC is more of a mountain bike setup, I was slightly concerned with range and rolling resistance during road touring. I shouldn't have been worried at all. The bike handles the road great and soaks up bumps and potholes with the larger tires and front suspension. I feel no extra rolling resistance at all and this bike is only about 20 percent slower on the road than my dedicated road bike. The first setting of pedal assist, eco mode, completely compensated for this and my average speed while touring remains about the same, but with a more comfortable ride. It also handles gravel and loose dirt like a champ. This is something that I cannot do on my road bike and this opens up more routes as I tour. Battery charging takes a while and is best done overnight. Even so, range is not an issue and I can get roughly double the stated range if using eco mode on fairly flat roads. 90-100 miles is possible if I really try to conserve battery power. Even riding with the assist off isn't a deal breaker since this bike is fairly light for an ebike of this style. Climbing is a bit more challenging with a bike weighing over 50lbs but using assist completely takes care of that hurdle, to the point of making it much easier than on an acoustic bike when you use higher levels of pedal assistance. Overall, I am completely satisfied with my purchase and would recommend this bike and Ride1up products to anyone. PS. The chameleon gloss paint looks great as well!
TIM M.
This is a great single track bike. With a few upgrades, it is even better. Can't express how pleased I am with is purchase.
Holly
I love this bike. It is everything I hoped for in an ebike. I was looking for something with some trail capability that I could enjoy on the road as well. I wanted to still get plenty of exercise while I ride and this is great for that since it isn’t too heavy and I can enjoy it in the lowest pedal assist mode (until I get to a hill and crank it up)! The only thing I’m not sure of is the battery capability but I’m experimenting with it to see how far I can really go. It’s still very new to me. I love that the company honored a price match when the price changed after a few weeks of my purchase. I was already happy with the value and then it got even better. This is a great bike! No regrets on my end!
Holly
I love this bike. It is everything I hoped for in an ebike. I was looking for something with some trail capability that I could enjoy on the road as well. I wanted to still get plenty of exercise while I ride and this is great for that since it isn’t too heavy and I can enjoy it in the lowest pedal assist mode (until I get to a hill and crank it up)! The only thing I’m not sure of is the battery capability but I’m experimenting with it to see how far I can really go. It’s still very new to me. I love that the company honored a price match when the price changed after a few weeks of my purchase. I was already happy with the value and then it got even better. This is a great bike! No regrets on my end!
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The whole process of ordering and assembling was super smooth. Everything worked right from the start, no need to make adjustments. Bravo!
And I’m loving the mid drive motor!
How does the bike* fit? Please share your height/size and the frame type you ordered, if applicable. I am 6’ tall and 186 pounds, it’s a good fit. I changed the stem to a new taller model, just to make it more upright, which is my preference, and I added Gorrilla bars.
Both bikes were shipped on time and seem to be great quality.
How does the bike* fit? Please share your height/size and the frame type you ordered, if applicable. Bought one for my wife and one for myself. My wife is 5.4 and I’m 5.9 the are perfect for our body height.
I received the bike with a bent front rotor. It made a horrible racket. After a few emails back and forth Ride1Up sent out a new front rotor for me to install. in less than 5 minutes the problem was solved! It was a great customer service experience.
How does the bike* fit? Please share your height/size and the frame type you ordered, if applicable. The bike fit as advertised. I definitely recommend a seat upgrade and a suspension post. Other than that - a perfect e-bike.
Love it!
The bike went together easily. The build is basically good but the front wheel is not centered in the drop outs, so I checked the dish of the wheel and that was ok. The axle screws in just one way, so even when I remove and remount the wheel it does not help the issue….
The battery is also difficult to remove, I can’t get the safety catch to release… The battery arrived with 0% charge, so I had to charge the battery for about six hours before I could ride! An excruciating wait, but worth it! The bike is smooth, powerful and quiet. The shift sensor prevents shifting on the fly under heavy torque/power, which is difficult on steep technical terrain…. I have had to learn to anticipate and shift sooner on any steep rocky inclines….it is heavy to push if you can’t make it all the way up…. I know there is a walk/wheeling option but I haven’t figured out how to use this yet….and am not sure if it would help. The bike frame shape makes it possible to hoist it on your shoulder and carry it like a gravel bike if necessary….it is lighter than many Ebikes but is still heavy to me….
Basically I love the bike and especially love the powerful and almost silent Brose motor❤️ Thank you Ride1Up!
How does the bike* fit? Please share your height/size and the frame type you ordered, if applicable. The bike fits pretty well, slightly big but there was only one frame size to choose from with the prodigy xc, I wish that there was a smaller, more compact and lighter weight option. A lightweight gravel bike with suspension would be ideal!
Excellent experience so far, very smooth power assist and quality components for the price. No complaints!
How does the bike* fit? Please share your height/size and the frame type you ordered, if applicable. 5'8" 165 lbs. No problem with fit for me