500 Series

164 reviews

Weight 60 lbs
Dimensions 52 × 8 × 30 in
Frame Type







From: $1,195.00

From: $1,195.00
Class 3 electric bike, with 28mph pedal assist and 20mph throttle
Powerful 800w (peak) 500W (sustained) geared motor with 56nm torque
25-45 miles depending on rider weight, terrain, incline, level of assist, etc.
Lightweight Alloy Frame with internal protected & locked electronics
Frame geometry & components built for "the most comfortable ride ever"


0% APR financing available. Make easy monthly payments over 3, 12, or 18 months*



Expert technical support and friendly customer service



Every bike comes with a warranty against manufacturing defects


30 DAY

If you're not thrilled, send it back for a full refund



On all bikes to contiguous 48 states. $100 to Canada and Mexico

6061 Aluminum Alloy
Shengyi 48V 500w Geared Hub
48V 13AH Reention Dorado ID Plus
Kenda Kwick Seven.5 27.5"x2.2" (650b)
Tektro Aries Mechanical Disc with Electronic Motor Shutoff
Left Side Thumb Throttle
44T Chainring 11-30T Shimano Cassette
KD21C Adjustable Speed LCD
PAS Sensor
PAS Sensor
12 Magnet Sensitive Cadence sensor
Suntour XCT 100mm Coil Spring Travel
Shimano 8-Speed
Selle Royal Freeway Plush Comfort
Shimano Acera RD-M3000
Shimano Acera Rapid-Fire
Seat Post
Seat Post
27.2mm * 350mm Adjustable Angle Seat Post
Black Steel, black 12G Rear, 13G Front
Wellgo Full Alloy Platform
Front Hub
Front Hub
Joy tech 115mm
PROMAX MA-45 1 1/8” Fork, 90MM 10° ext, 25.4mm Bar Clamp
Dimensions and Sizing
Footer Logo
What's included
Integrated LED Headlight, operated from the display.
Charger and Cable
LCD Digital Display with Speedometer/Odometer and 9 levels of pedal assist
All-Terrain eBike tires Featuring K-Shield protection for puncture resistance.
Two keys for the removable integrated battery system
Heavy duty Kickstand to support the extra weight of an eBike
Shipping Information

***Increased shipping demand nationwide has caused delays in tracking updates from Fedex and delays in shipping hubs. All our shipping estimates are delayed beyond the normal timelines.
Delivery time is dependent on your distance from Nevada (our warehouse location). We typically deliver in 2-3 days within the west coast and, or 4-7 days for the east coast.

Bike will arrive 85% assembled (electronics are pre-assembled). An assembly video is located on our support page. Front fork, front tire, seat, pedals, rack and fenders and crank arm need to be installed. Installation can be completed in 1-2 hours. However, a professional bicycle mechanic must review or complete the assembly to ensure all connections are properly secure and safe for riding. Proper professional assembly or tuning is required for upholding the limited warranty (except on electronics which are always covered). We will require such verification for warranty coverage on assembly related issues only. 

Package Size is 52"x30"x8" and just under 70lbs

Can I test ride a bike?
We are a direct-to-consumer company both in pricing and strategy. You will generally pay a premium for the ability to test ride. Due to our direct to consumer pricing strategy, we do not have nationwide dealer partnerships. There are some very helpful videos on YouTube reviewing the bike and detailing a closer look.
Can I upgrade the battery?
Upgraded batteries are available, but ONLY as a separate purchase.
What can I expect ordering a bike from Ride1UP?
This article will explain all about what to expect when ordering a bike from us. Ordering With Us
Can you ship to _______?
We only ship within North America. The Continental United States is FREE. Hawaii and Alaska is $190. Shipping to Mexico and Canada is $100. We are not responsible for any additional tariffs charged by your local government which often times applied after importing. Unfortunately, we are not able to ship our bikes directly to Europe. You can use a shipping forwarder like ShopUsa.com to reach your country.
Can I switch the handlebars to another model?
No. The variations you see on the site are the only options we have.
Are the bikes water-proof?
The bikes are not water-proof, they are water-resistant, rated IP-65. While we do not recommend leaving the bikes out in the rain or riding in the rain or other hazardous conditions due to personal safety, the bikes can handle water exposure.
What is the realistic top speed?
We made gearing changes to our newest models and all models are now capable of 28mph pedal assist speeds.

164 reviews for 500 Series

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Showing 24 of 173 reviews (4 star). See all 173 reviews
  1. Anonymous (verified owner)

    Verified reviewVerified review - view originalExternal link

    Great bike! Heavy and a little ungainly but I trust it and it’s working excellently for me.

    1 out of 1 people found this helpful. Was this review helpful to you?
  2. Tom S. (verified owner)

    Verified reviewVerified review - view originalExternal link | usCalifornia, United States

    I received the bike early, and had no issues with any of the mechanical assembly…all parts fit, and the tools provided with the bicycle were enough to complete the assembly…my bike was ordered with fenders and a rear rack.

    The battery charge connection order gave me some problems, so I emailed Ride1UP and received quick replies.

    Because I will use the bicycle for a work commute, a password change is necessary in the display. I downloaded the KD21c manual, read the information on pages 16-18, and watched the Ride1UP video on the password change, changed the password, and wrote it down on paper….no issues. When the display restarted, I input the new password, and the unit would not accept the new password. Did I increase or decrease one of the numbers before I exited the change screen? Not sure…

    I tried the different permutations around my change (up/down)…only two numbers were changed…with no luck.

    Soooo…the display is backordered, and the bicycle is unusable in it’s current condition. Be careful with your password changes.

    Sometimes, an override or factory password exists to reset protection in a case like this…does anyone know if one exists for the KD21c?


    1 out of 1 people found this helpful. Was this review helpful to you?
  3. Linda G

    F A S T!
    Had to wait 1 month for delivery, only because a dragged my feet in ordering. Owner Kevin and also Alex were the deciding factor in my buying. After several text messages, they were patient and answered all (usually the same day) it’s a great bike, like I said fast, wasn’t expecting that . It’s a great looking bike, once you get on it you don’t want to get off. I hadn’t ridden a bike in 5-6 years, had i known it was going to be this much fun i would’ve bought sooner.
    My only complaint is that my 500 is rather heavy. I’ve only put 50 miles on it the 3 weeks that I’ve owned it because it’s been so darn hot lately. Can’t wait to get back out there!

    17 out of 19 people found this helpful. Was this review helpful to you?
  4. Scott Wallis (verified owner)

    Great bike for the price- I had to replace the seat for a wider and softer one as well as buy a suspension post but that is mainly because I am 240 pounds. I get 20 miles riding on flat ground but I think that is good given my weight and running mainly on 6 pas.

    33 out of 36 people found this helpful. Was this review helpful to you?
  5. Robert Lutzky (verified owner)

    Verified reviewVerified review - view originalExternal link | usPennsylvania, United States

    My only complaint at this point is I find the hand throttle is awkward and somewhat uncomfortable to use. I thought it was going to be a full handle throttle like a scooter, which I prefer over a thumb control. In this case I would find the thumb control to be easier to use.

    20 out of 24 people found this helpful. Was this review helpful to you?
  6. Sam (verified owner)

    Verified reviewVerified review - view originalExternal link

    Overall very nice product and value. Compared to my other bike the battery is not as good as that one. I get more mileage from that bike. Also the instructions were okay. The online version was much better just not easy to find.

    5 out of 7 people found this helpful. Was this review helpful to you?
  7. Chris K. (verified owner)

    Verified reviewVerified review - view originalExternal link

    Called on a Sunday spoke to one of the reps for an hour debating best bike and Tuesday morning on my doorstep.

    I was a little nervous about the assembly but it was pretty simple and I am loving the bike.

    2 out of 2 people found this helpful. Was this review helpful to you?
  8. Jose Vicente Torres Garibay (verified owner)

    Verified reviewVerified review - view originalExternal link | mxMexico

    Pretty cool bike, I’m still testing it under the rough conditions of Mexico City, but so far, so good.
    I’ll be using it for a 24Km daily commute (12 each sense). I used to have a super powerful scooter who was basically destroyed by the bumps and holes and some crashes with drivers of this crazy city. Therefore I choose now a powerful e-bike with big pneumatic wheels, effective breaks and a decent suspension without sacrificing speed and convenience.

    So, you guys are under a rough test (hehe), and I’m happy to be the guinea pig.

    Regarding the import process to Mexico, it was super easy. I paid via Paypal the amount, you send it via FEDEX, they took charge of all the customs and import processes, and when they brought me the bike, the called me to charge me (via phone) something around USD 60.- of import taxes.

    The box was a bit mistreated and a couple of screws and nuts had come out of their packaging, but all was there and had no problem to assembly the bike with the YouTube tutorial (it took me about 90 mins, but I’m not expert at all).

    If in the future a Mexican guy asks for the details of the import process, I’ll be happy to share with him the details of my experience.

    Thanks for all

    5 out of 5 people found this helpful. Was this review helpful to you?
  9. Anonymous (verified owner)

    Verified reviewVerified review - view originalExternal link | usCalifornia, United States

    The bike itself is great value for a 500W class 3 ebike. There’s an annoying 3 second delay from starting pedaling until the pedal assist kicks in, but you can overcome that by pressing the throttle when starting from a standstill.

    – the shifter is sticky, I’ll have to disassemble it to fix it.
    – I paid extra for the version with fenders and a rack… I wouldn’t recommend paying for those. The fenders are both a bit too narrow for the 2.2″ tires, and the front fender rubs. Just buy the basic bike and add your own fenders and a seat-post rack.

    14 out of 16 people found this helpful. Was this review helpful to you?
  10. Gavin Rebuck (verified owner)

    Verified reviewVerified review - view originalExternal link

    I enjoy the bike. I’ve ordered 2 series 500 bikes and they work great. My largest peeve is that both bikes have come with some sort of damage. The company has been fast at replacing the items both times however it would be preferable if that wasn’t an issue from the start. The bike is fast and is built like a tank. It would seem that the bike is an 11/10 itself, the only problems have been with the unboxed item itself.

    6 out of 6 people found this helpful. Was this review helpful to you?
  11. Aziz Kattoula (verified owner)

    Verified reviewVerified review - view originalExternal link

    This was wedged up on the stem it could not be removed to be placed in the proper position. They had to use reverse press just to take it out and replace. Otherwise I’m very happy

    3 out of 5 people found this helpful. Was this review helpful to you?
  12. Steven (verified owner)

    Verified reviewVerified review - view originalExternal link

    The YouTube videos were helpful, but didn’t cover everything. The instructions for the fenders were not covered and seemed to be missing a key part for connecting the rear fender.

    Other than that, the bike handles very nicely and looks great!

    7 out of 8 people found this helpful. Was this review helpful to you?
  13. James H. (verified owner)

    Verified reviewVerified review - view originalExternal link

    Challenging installation instructions but happy with the bike.

    2 out of 4 people found this helpful. Was this review helpful to you?
  14. Leonard Kelley (verified owner)

    Verified reviewVerified review - view originalExternal link

    I don’t like to complain. But I will just a bit. The webpage said $100 off the $1249 price, plus a couple free items. When I ordered, $1249 was charged. I emailed support with no response. Without a doubt, the bike IS worth $1249. I also ordered a 700 model that I’m hoping will arrive soon.

    2 out of 2 people found this helpful. Was this review helpful to you?
  15. Todd Hunter (verified owner)

    Verified reviewVerified review - view originalExternal link

    Would have been 5 starts but the bike had some minor scratches out of the box (see pics). Maybe FedEx caused some of it because the box was extremely beat up. Assembly was easy. Bike is well made, has ample power and an absolute blast to ride. It’s the most comfortable bike I’ve ever ridden.

    Uploaded image(s):

    Image #1 from Todd Hunter
    Image #2 from Todd Hunter
    15 out of 16 people found this helpful. Was this review helpful to you?
  16. Aaron A. (verified owner)

    The bike has been riding great.

    0 out of 3 people found this helpful. Was this review helpful to you?
  17. Aaron A. (verified owner)

    Verified reviewVerified review - view originalExternal link

    The bike has been riding great.

    1 out of 4 people found this helpful. Was this review helpful to you?
  18. Sang Hun C. (verified owner)

    Verified reviewVerified review - view originalExternal link

    Installed fairly easily, it rides and looks great!
    I’m overall very happy.
    No problem with hills.
    I’m glad I chose Ride1Up over other brands.
    Deducted one point because there was a scratch on the paint.
    Still, I would buy again. Best bang for the bucks right now.

    Was this review helpful to you?
  19. Morgan (verified owner)

    Verified reviewVerified review - view originalExternal link

    Bottom line: Great Bike, love the upright sitting position. Unfortunately, I got a defective motor initially. Kevin and 1up worked to correct the situation, but this made the setup much more complicated for me.
    Full story: My bike arrived with damaged packaging, and some minor cosmetic damage to the fork and one of the brakes. I put it together following the instructions and videos online and everything went relatively smoothly. I turned on the power to take it for a ride, but the motor gave me trouble right away. After a brief (and noisy) push from the motor, it refused to engage again no matter the assist level, or throttle. I emailed Kevin and got a prompt reply. Because of my description of the problem, he had me do some remote trouble-shooting that included removing the controller from the frame and disconnecting the brake cut-offs. This did not fix the problem. At that point I had the option of a full refund, or a new bike. The prospect of repacking and mailing the bike back didn’t appeal to me. Kevin offered to send out a new rear-wheel assembly that included a new motor. I agreed and the rear-wheel arrived about a week later. Kevin also offered to have the swap-out done at a bike shop, but I choose to try it myself since I figured I needed to know how to change the rear tire in the event of a flat. After watching several videos that Kevin suggested, I was able to successfully complete the swap and get the bike working. I have 1 ride under my belt and am very pleased with the bike now that it is working properly.
    The whole process took way more effort on my part than I had bargained for. In hindsight I wish I had taken the whole thing to a professional mechanic from the start. I got unlucky with defective motor, but I am still exited about the bike. Kevin was pretty helpful and strove to make things right.

    6 out of 7 people found this helpful. Was this review helpful to you?
  20. Jeff (verified owner)

    Verified reviewVerified review - view originalExternal link

    Great customer service, good bike, but has small hiccups that keep it from being top rated. Had issues with shipping and missing components. Battery pack had some issues when I tried to unlock it. All In alll, good bike but has to fix some logistical issues to get full marks.

    1 out of 2 people found this helpful. Was this review helpful to you?
  21. James Adams

    Quality seems good. A heavier unit that I had expected. Instructions poor. Must watch U tube videos or call for help to get assembled

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  22. Richard (verified owner)

    Verified reviewVerified review - view originalExternal link

    I spoke with Kevin. There may be a couple of minor issues. You get an appreciation for just how much technology is on this bike. In terms of what you get and what you pay-you won’t do better. Also this a company and owner that really stand behind the product. I’ve put 150 very pleasurable miles on my bike. A

    2 out of 3 people found this helpful. Was this review helpful to you?
  23. Dennis P. (verified owner)

    Verified reviewVerified review - view originalExternal link

    My wife has not had a chance to ride it yet, so I cannot comment on the way it rides. I did have a bit of a problem assembling the bike though. I had to remove the front brake caliper due to routing . The cable ran behind the head tube instead of in front of the head tube. I just could not get the cable to route properly without removing the caliper. The bike went together well otherwise. The bike looks better in real life than it does in pictures, the satin grey is a great color!

    3 out of 3 people found this helpful. Was this review helpful to you?
  24. Andy Berger (verified owner)

    I have been looking for an entry level ebike to tool around with, enhance my commute and have a faster bike for my disabled wife to keep up with me. This all fit the bill for under $1200. (I added the fender/rack and LCD upgrades)

    That said, I replied to a local Craigslist ad. Kevin (the company owner) immediately responded to my email and directed me to an available demo within a 30 minute drive from my home to test. I was very impressed. The quality was above the average mail order type bike. It is built on a generic platform using many standardized parts. The fit and finish was perfect. The City model has a short reach, so anyone can ride within the seat height parameters. This made it perfect for my myself and my short wife.

    I ordered one last Sunday, and it quickly arrived on my porch Tuesday afternoon. After unpacking, I inspected every part for any damage. I found nothing damaged (even though the box had a crushed corner.)
    Before affixing the front wheel, I noticed the hub cones were way too tight. I just needed to release and adjust the bearing cones for smooth operation. This is important. The extra resistance will affect battery performance and cause excessive hub wear. This was the only manufacturing “flaw” that I found. I would also advise caution when unwrapping the protective foam sheeting. When cutting, make sure you don’t accidentally snip any electrical wires on the handlebars. I ALMOST did.

    The rear fender and rack were already installed. I installed the front wheel and fender. I had to extend the kickstand with the adjustment screw. It was very straight forward. I attached the handlebars to the threadless stem, greased and dropped in the seatpost, and assembly was done! Oh wait, I opted for the LCD panel for telemitry and 9 increments of PAS vs the standard 3. The installation was simple. Just a screw on a hinge clamp. No need to pull off the grips. The LCD came pre-configured to the bike. It was plug and play. I just needed to change the units from metric to English.

    I charged the battery while I took a dinner break. Afterwards, I pumped up the tires, locked in the battery, and everything was in working order. I did need to make some brake pad adjustments to keep them from rubbing on the rotor. (BTW, it came with Tektro discs and calipers.) One note to make is that the motor hub is situated where you can’t adjust the inner pad without removing the caliper. This is understandable because of the nature of the tall hub. The derailleur required no adjustment. Wheels came true and correctly dished.

    PLEASE NOTE: In the event of a rear flat, you will need an 18mm open end or small crescent wrench to remove the rear wheel. You will also need something to cut 2 small wire zip-ties to unplug and release the motor wire from the frame. It is also advisable to remove the caliper (5mm allen) because the hub is heavy and cumbersome while trying to reattach in the dropouts. These needs to be included in your tire change kit.

    I finally took it for a test ride before bedtime. There were no issues at all. The saddle is quite comfortable. I always upgrade my saddles, and I won’t need to on this one. I did, however, swap the post out for a sprung one. Luckily, it’s the most popular size, 27.2mm.

    The next morning, I rode to work, a 12 mile, fairly flat commute. That was FUN! I usually take about 50 minutes. I was there in 35! Battery was at 60% after my arrival. I ran most of the way set at 7 on PAS mode. I find the highest PAS (8/9) too fast for my cadence in the tallest gear. I never needed to downshift, even over a tall overpass. I will seek out a different freewheel because the gearing is too low in the highest setting on a high PAS mode. I also wish there was at least one bottle cage brazeons. For the money though, my criticism is negligible. GREAT JOB!

    Here are some unlisted specs:
    RIMS: generic alloy double wall 36h. They are not tubeless ready.
    Tires: CST Classic (700Cx45)
    Pedals: Wellgo alloy platform
    Deraillieur: Shimano Acera 7 sp
    Shifter: Shimano 7 sp thumb with indicator
    Cog: Shimano 7 sp freewheel 14-28 tooth
    Crankset: Prowheel 42 tooth with alloy bash guard
    Bottom bracket: square taper sealed cartridge
    Headset: Neco threadless
    Stem: Promax 100mm alloy
    Seatpost: Promax micro adjust alloy (350mm)
    Saddle: Selle Royale OEM comfort
    Grips: Faux leather stitched ergonomic

    20 out of 20 people found this helpful. Was this review helpful to you?
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